# Cognisent 2.0 > Secure team messaging, task management, and masked calling with data logging. (iPhone/iPad app by VA TAS LLC.) - Source: https://appshunter.io/ios/app/cognisent-20/id1583846615 (this page in markdown: same URL + `.md`) - Developer: [VA TAS LLC](https://appshunter.io/developer/1438025678) - Category: Business - Price: Free - Rating: 4.20/5 from 402 App Store ratings · 64 written reviews indexed - Age rating: 17+ - Requires: iOS 15.1 · 72 MB - Languages: American English - Released: 2022-08-09 - Data updated: 2026-08-29 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/cognisent-20/id1583846615/reviews.md ## What is Cognisent 2.0? New message push with customizable alert modes. • Protocol based escalation for follow-up of unread messages. • Secure chat functionality amongst your team members • Set Reminders for any follow-up tasks • Forward any message to someone else. • Return or return/record calls from the app and mask your number on caller ID. • Comments and callbacks logged with the time and duration of the call. • Messages reside on our secure datacenter with user name and password protection. • Use biometrics for authentication • Complete documentation from message origination to call back. • All message data is saved and available on the secure customer Web Portal. • Contact your dedicated Customer Service within the app. ## Key features - Customizable alert modes - Protocol-based escalation - Secure team chat - Task reminders - Message forwarding - Masked number calling - Biometric authentication ## What do users think of Cognisent 2.0? Overall sentiment: negative **Pros** - 💫 Helpful onboarding and account management - 👍 Easy to understand app - 🚀 Immediate notifications for escalations **Cons** - 🐛 Unreliable notifications and message delivery - 🔑 Frequent log-outs and password resets - 🔍 Missing key features like transcripts and call playback - 🕰️ Delayed call-backs due to incomplete information - 🤔 Visually unappealing and unorganized interface **Commonly reported bugs** - Notifications not working on latest iOS versions - Messages disappearing or not showing up correctly - Randomly logging out users during critical on-call periods **Most requested features** - Persistent filters and user-defined preferences - Ability to call back directly from the app - Biometric login and seamless authentication ## Recent user reviews (10 of 64) All indexed reviews: https://appshunter.io/ios/app/cognisent-20/id1583846615/reviews.md ### 3/5 — Apple Watch *2026-05-25* Overall I appreciate the functionality of this app. One major problem for me is that it does not give an audible alert when I am wearing my apple watch. Not even a vibration. Is there a way to get that fixed? I think this app would be rated 5 if it was apple watch compatible. **Developer response:** Thank you for your feedback. We’re glad you’re enjoying the app. Apple watch notifications are currently being evaluated by our team, and we’re exploring ways to improve the experience for wearable device users. We appreciate your suggestion and support as we continue to enhance the app. ### 3/5 — Alert fatigue *2026-04-24* I use this app when I am on call for my medical group, generally works well, but it keeps telling me that I have an unread message when there are none. I have deleted the app and reinstalled it, The alert remains despite no unread messages. **Developer response:** Thank you for your feedback. We understand how frustrating repeated alerts can be, especially when you are on call. What you’re describing can sometimes be related to settings within the app, such as Secure Chat or other messaging features that may generate notifications, even though there aren’t visible unread messages in your main inbox; or it may include messages that have been read but not cleared in the app. We’d really like to help get this resolved for you. Please reach out to us directly at 800-516-5379 or support@cognisent.io so we can troubleshoot with you and review your notification settings in more detail. With a bit more information, we can pinpoint what’s causing the alert and get things working again. ### 1/5 — On call *2026-03-14* Since the app has updated I have been unable to change our on call schedule. When I go to the more screen it’s just blank. I have restarted my phone, deleted and redownloaded the app twice and nothing has fixed it. When I try to submit something to customer service nothing goes through. Don’t know how to fix this. **Developer response:** Thank you for taking the time to share your feedback. We’re sorry to hear about this experience you described. We’d like to better understand what you are experiencing and would value the chance to turn this around for you. Please reach out to us directly at 800-516-5379 or support@cognisent.io so we can work to improve your experience. ### 2/5 — Please save filters *2026-02-26* The app is functional enough to be workable, but functionality like persistent filters have apparently been elusive. Edit: I seem to have gotten a response about different users' preferences. *This is my point*. Allow ME to decide if filters are "sticky" as such functionality is either useful or benign to EVERYONE. Edit: another update; another update that did not include this simple functionality. This app is all about interface; nothing more. **Developer response:** Updated Response March 2, 2026 Tony_718, thank you for your updated comments, as you can see, we have released updates specific to the filtering functionality as you requested. We would welcome additional feedback from you as an end-user. Please reach out to us directly at support@cognisent.io so you we can schedule a call. Original Response Oct 20, 2025 Thank you for sharing the feedback. Currently, the app is designed not to save filters between sessions so users always see up-to-date data when reopening the app. This approach has benefits for many users, but we recognize that it may not fit everyone's workflow.  We truly appreciate your input and will consider it as we evaluate future changes during retheming. ### 1/5 — ASD is worth the money *2026-02-05* They finally got notifications to work which was a problem. I’m sure all the answering service people are great and sweet but the app is horrible. There’s no transcript, no way to listen to first call messages, more than half the time information is wrong, they will have it listed as church is calling when it’s really cemetery and have limited notes so you barley know what you’re calling back for it makes us look unprofessional. If they aren’t going to give better in depth notes they need to give us the ability to listen to the calls ourselves or at least have a transcript so we can be prepared before calling. The app itself is not visually appealing for one but also unorganized. Sorry but the extra pretty penny is worth it to spend on ASD if you care about your business and professionalism. I’d rather take all the calls myself at this point than having to stress out because we never get accurate or all the needed information. **Developer response:** We understand how important compassionate and seamless service is to the families you support, and that standard matters deeply to us as well. Reliability, professionalism, and care are the foundation of our work. We are committed to ensuring every team feels confident and fully supported in using our platform from implementation onward. We welcome the opportunity to connect directly and provide personalized support and training as we have done for several of your colleagues to their satisfaction. We value our partnership and remain dedicated to your success. ### 3/5 — Please save filters *2026-01-30* The app is functional enough to be workable, but functionality like persistent filters have apparently been elusive. Edit: I seem to have gotten a response about different users' preferences. *This is my point*. Allow ME to decide if filters stay as such functionality is either useful or benign to EVERYONE. **Developer response:** Thank you for sharing the feedback. Currently, the app is designed not to save filters between sessions so users always see up-to-date data when reopening the app. This approach has benefits for many users, but we recognize that it may not fit everyone's workflow.  We truly appreciate your input and will consider it as we evaluate future changes during retheming. ### 5/5 — Event Answering Service *2025-11-26* We run a Christmas Event and we love this service for taking calls for our event. Our onboarding specialist was extremely helpful and I feel went out of her way to help us save money. The app itself is easy to understand. I’m struggling with the app sending me a notification if there is an escalation, but it could be something I’m doing wrong. The responsiveness of our account manager, “Ivana” alone gives this service 5 stars. **Developer response:** Thank you for your 5 star review. We are thrilled you’re loving the service and onboarding support. We’ll connect with you to sort out the  notifications so everything works smoothly for your event. We’re excited to support your Christmas event. Thank you for choosing us. ### 1/5 — Horrible *2025-11-18* Any rating more than 1 star, likely written by someone who has rarely if ever used the app. I also agree with GU Doc. Was on call last night and horrible call night in part due to the app. Randomly logs me out having to rely on the back up calls from answering service more then the app. This resulted in many delayed call backs to hospital and unit. The app seems not ready for its serious responsibilities. **Developer response:** Thank you for taking the time to share your feedback. We’re sorry to hear about this experience you described and understand how important reliable communication is during on call situations. Because your review was submitted anonymously, we’re unable to follow up directly. Our team has reviewed system performance during the timeframe mentioned, and we did not identify any log out events affecting users. We’d like to learn more about what you experienced and ensure your setup is working as intended. If you’re willing, please contact our support team with more details of the issue so we can investigate further and provide assistance. We remain committed to delivering a dependable tool for our clinical partners, and we appreciate your help in improving the experience for everyone. ### 3/5 — Please save filters *2025-10-15* The app is functional enough to be workable, but functionality like persistent filters have apparently been elusive. **Developer response:** Thank you for sharing the feedback. Currently, the app is designed not to save filters between sessions so users always see up-to-date data when reopening the app. This approach has benefits for many users, but we recognize that it may not fit everyone's workflow.  We truly appreciate your input and will consider it as we evaluate future changes during retheming. ### 1/5 — Garbage *2025-04-13, version 1.139* Still unreliable. Just checked, “no messages.” Picked up iPad, found messages I hadn’t seen. Logged out and back on and found them on phone This software is terribly buggy and unreliable. Wouldn’t use it for important things unless forced to ## Frequently asked questions about Cognisent 2.0 ### What does Cognisent 2.0 do? Cognisent 2.0 provides secure team messaging with customizable alert modes and protocol-based escalation for unread messages. It also offers features like task reminders, message forwarding, and the ability to make calls while masking your number. ### How does the secure chat functionality work? The app offers secure chat functionality amongst team members, ensuring that your conversations are protected. Messages are stored on a secure datacenter with user name and password protection, and biometric authentication can be used for added security. ### Is Cognisent 2.0 free to use? Based on the provided information, the app is listed as free. There are no mentions of subscription fees or in-app purchases, suggesting it is a free application. ### What are the key features for managing communication and tasks? Key features include customizable alert modes for new messages, protocol-based escalation for follow-ups, the ability to set reminders for tasks, and forwarding messages. It also logs comments and callbacks with call duration. ### How is call functionality handled in the app? You can return or record calls directly from the app and mask your number on the caller ID. All comments and callbacks are logged with the time and duration of the call, and complete documentation from message origination to call back is maintained. ## Version history (last 5 releases) ### 1.175 — 2026-08-13 - Few Bug Fixes and Improvements ### 1.174 — 2026-07-22 - Integrated Zoho apptics ### 1.172 — 2026-06-30 - Integrated Ring Central app ### 1.169 — 2026-05-21 - Few bug fixes - Added Sign out Button in more screen header. ### 1.166 — 2026-03-04 Bug fixes and Improvements. ## Apps similar to Cognisent 2.0 | App | Rating | Price | Category | | --- | --- | --- | --- | | [Infovisa Client Conference](https://appshunter.io/ios/app/infovisa-client-conference/id1580812080) | — | Free | Business | | [Trade Free](https://appshunter.io/ios/app/trade-free/id1582525640) | — | Free | Business | | [Esupl POS](https://appshunter.io/ios/app/esupl-pos/id1579242840) | — | Free | Business | | [Krishna Bullion](https://appshunter.io/ios/app/krishna-bullion/id1589772140) | — | Free | Business | | [Focus Building Inspections](https://appshunter.io/ios/app/focus-building-inspections/id1587251620) | — | Free | Business | | [Eighty6 Shop](https://appshunter.io/ios/app/eighty6-shop/id1587187340) | 5.0 (1) | Free | Business | ## Related topics [cognisent](https://appshunter.io/ios/topics/cognisent) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*