# Coin Cloud: Wallet — user reviews > 25 indexed App Store user reviews of Coin Cloud by Cash Cloud Inc., rated 2.20/5 from 50 ratings. - Source: https://appshunter.io/ios/app/coin-cloud-wallet/id1589867683/reviews - App overview in markdown: https://appshunter.io/ios/app/coin-cloud-wallet/id1589867683.md - Rating breakdown: 5★ 10 · 4★ 2 · 3★ 5 · 2★ 4 · 1★ 29 ## Newest reviews (9 of 25) ### 1/5 — Bitcoin atm SCAM — BE VERY AWARE *2022-11-05, version 12.9.27* Put 200 into this atm at Phone Repair & More ,in St.Petersburg — 12 hours later I still haven’t recieved text confirmation … their customer service chat is Down… 855 number will not return my calls … been emailing …. But nothing ### 1/5 — Beware scamers *2022-11-03, version 12.9.27* Coincloud steal my 100$ ### 1/5 — Dont use *2022-10-30, version 12.9.27* 5 days still no coins. ### 1/5 — Garbage app!! *2022-10-24, version 12.9.27* You have to wait up to 48 hours for the bitcoins you bought to be reflected ### 1/5 — Do Not Use Their Platform *2022-09-24, version 12.9.27* This is literally the most non-transparent network. You can’t get any relevant information about past transactions. Don’t waste a minute in this. Total garbage and a huge waste of money. ### 1/5 — ATM has no cash *2022-09-24, version 12.9.27* When the ATM kiosk machine has no cash it will suggest other kiosks that also have no cash. Please update to show which kiosks have cash. ### 1/5 — Do not buy from them unless you’re willing yo loose your money *2022-08-09, version 12.9.19* Do not download the app or do business with them. You pay for coins and they don’t send to your wallet over 5 days since I’ve made payment and I haven’t gotten my coin yet. ### 1/5 — They will screw you over to benefit themselves… *2022-06-13, version 12.9.19* Right now the The price of bitcoin has dropped $4000 in the last 12 hours. From 28,000 to 24,000. On their site they say they send out your transaction from there in within 15 minutes. Of course on this night that bitcoin is dropping so much my transaction has been on wait now for 5 to 6 hours. And of course they are having disconnection issues. What they do is wait to send out a whole bunch of transaction at one time. And since bitcoin is constantly dropping they are waiting as long as possible to buy bitcoin and as low as possible. ### 1/5 — BEWARE!! They charge ~20% fees!!!! *2022-04-28, version 12.9.19* They screw over new people coming into bitcoin. Current price today on Coinbase app is $40,057. They are charging $47,999. Don’t fall for the phone call after giving you a “daily deal” of $50 off. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t find my deposit on my wallet *2023-10-09* I’m frustrated because I can't find my deposit on my Coin Cloud wallet. I’m reaching out to you because I think it’s best to reach out to Coin Cloud support for assistance. I need your help to track down my deposit and resolve any issues facing the app. Just contacting you guys here, your support team and i hope to be guided through the process of recovering my cryptocurrency. ### 1/5 — Missing over $1600 *2023-07-31* I’ve called, I’ve emailed and I can’t get a straight answer. I have no idea what happens to my $1600 in Bitcoin since they’ve gone bankrupt. Scammers? Very much so. Avoid this app like the plague! ### 1/5 — Seized my money! *2023-06-08* I would never use coin cloud again. Two weeks I purchase bitcoins on the coin cloud app and as of today it is not in my coin cloud wallet. I have been promised a refund for two weeks straight and as of today no refund!!! This is unprofessional and I will never use them again!! ### 1/5 — It’s a scam *2023-06-02* Every single time I always seem to deposit money into my wallet few minutes later he goes back to zero and I try refreshing the page I try to contact support and they always seem to tell me that they’re going to help but they don’t help I still haven’t received any of my money. i’ve lost quite a lot of money. ### 1/5 — Stole me money *2023-05-24* This company stole my money and is currently filing for bankruptcy. Avoid at all costs. They are in the process of exit scamming. ### 1/5 — Transaction pending *2023-05-06* Hi ..I bought a bitcoin through bitcoin machine it has reflect in my wallet but I can send it out yet because it hasn’t been confirmed almost 18hours now what’s going on please ### 1/5 — Scam don’t use Coincloud *2023-04-26* Don’t ever use or have anything to do with coin cloud app, it been days still my transaction has not been completed or confirmed, zero pr No customer care relation or representative ### 1/5 — Coin not reflecting *2023-04-14* I have bought bitcoin worth of 6650$ since Saturday and it haven’t reflect in my wallet till now and the customer service is not helping 🥲🥲 I need my money please ### 1/5 — I can’t access my coin either can I see my transactions *2023-04-14* Good day, I am writing this email to lay a complaint about my missing bitcoin from my wallet, my total cash value(bitcoin) balance yesterday was $5,000 and I sent $500 from the account which was supposed to remain $4,500 but instead I am seeing a cash value(bitcoin) balance of $200. I have checked my recent transactions and the transaction of yesterday wasn’t there, the receiver of the $500 has received it but I am yet to see my initial balance. I don’t know what the problem is but I want this rectified as soon as possible because this is causing so much discomfort to me. Thank you for your understanding and I hope to get a response as soon as possible. ### 1/5 — TERRIBLE *2023-04-03* Absolute worst crypto company you could use. Machines don’t work and the system never does either. I tried to buy Bitcoin and they stole my money, they’ll steal yours too. ## Most praised reviews (6 highest-rated) ### 5/5 — Exclusively excellent app✅ *2023-09-13* I was so dissatisfied to carry out necessary probing but i really wanted to leap on the crypto trading and investment aim. Unfortunately for me, I invested 53,450 USD worth of bitcoin with a fraudulent company. I was delighted to observe my account increase to 230,200 USD within a couple of weeks. But i didn't realize i was dealing with a bogus company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting their customer support, but all to no avail. I needed my money back at all cost, because I couldn't afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of Primetrustcryptorecovery AT gmailcom. So i file a report and he was able to help me get back all my lost funds within 1 week i feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will commend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam reach out to Primetrustcryptorecovery via GMAIL com ### 5/5 — How to send your money from your wallet without it been confirmed *2023-05-11* Click on settings then click on advanced and you will see Rest all settings and Use Unconfirmed funds click on unconfirmed funds and you will be able to send or swap your funds ### 3/5 — Help *2023-09-07* Please I can not login with my 12 word recovery phase . What should I do ? ### 2/5 — Seized my money *2023-04-11* Hi, I bought some bitcoin from a ATM MACHINE last week Wednesday but it's not in my wallet. When I called coin cloud they said that this version of coin cloud has a lots of problem...so they reached out to technical support.… When I called them they said they were able to fixed the problem.....the transaction was processed successfully in the blockchain. so they said to wait to sync with the server. But until today nothing is showing up on my wallet. I called today Called them back, just spoke to them. I told him you guys keep on telling me it’s going to be fixed today everyday last week until today is not showing yet. ### 2/5 — Terrible support *2022-10-14, version 12.9.27* You can’t get BBC an answer online, it comes in 10 hours later and is a blow off answer with zero details. Do u have any competent support staff? ### 2/5 — Machine Cash Status *2022-09-16, version 12.9.27* Absolutely garbage. Dont waste your time. They dont have the tech to know what machines can give you cash. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*