# CoinEx: Buy Bitcoin & Crypto — user reviews > 92 indexed App Store user reviews of CoinEx by Coinex Global Limited, rated 4.77/5 from 5,742 ratings. - Source: https://appshunter.io/ios/app/coinex-buy-bitcoin-and-crypto/id1626447428/reviews - App overview in markdown: https://appshunter.io/ios/app/coinex-buy-bitcoin-and-crypto/id1626447428.md - Rating breakdown: 5★ 5,147 · 4★ 227 · 3★ 75 · 2★ 34 · 1★ 209 ## What do users think of CoinEx? Overall sentiment: neutral **Pros** - 🚀 Smooth and responsive app - 🔒 Robust security features - 💡 Wide range of cryptocurrency options - 👍 User-friendly interface - 🤑 Attractive bonuses and incentives **Cons** - 🐛 Occasional bugs and glitches - ⏱️ Slow order execution and price updates - 🚫 Restricted access for US users - 💰 Predatory market spreads - 🤔 Lack of advanced trading tools **Commonly reported bugs** - Deposit confirmation delays - Unexplained account blocks and withdrawal issues - Inconsistent app performance across iOS and Android **Most requested features** - Add in-app password/biometric security - Improve charting and technical analysis tools - Introduce futures trading functionality - Provide separate spot and futures PnL tracking - Enhance mobile app parity with desktop version ## Newest reviews (10 of 92) ### 2/5 — HBAR xlm no están f *2026-06-02, version 4.14.0* Trading limitado ### 2/5 — Tp/Sl *2025-11-24* I just got liquidated bc the sl odds canceled on its own. I had it in place then I get a notification saying I’m liquidated. Also the spot limit order doesn’t trigger as it’s supposed to. I dropped far below my position and it still didn’t cancel. I should receive a refund. **Developer response:** We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together. If we have solved the problem, please revise the rating to 5 stars. Thank you for supporting my work! ### 4/5 — iPad native app *2025-10-12, version 4.1.3* Wen iPad native app? ### 4/5 — iPad native app *2025-09-06, version 3.22.1* Wen iPad native app? ### 3/5 — Great app but… *2025-06-10, version 3.16.1* Been using it for a few months, now the autofill function in swap doesn’t work. Very disappointing ### 1/5 — Scam *2025-05-20, version 3.15.1* Scam had coins in there but can’t get them out total scam Funny that they don’t support my ip address anymore so what happens to my coins Watch out !!!! ### 3/5 — Good but need to work on following things *2025-04-23* * No top profit and stop loss * Need to reload again and again for checking actual price while buying or selling * difficulty in making an order in futures as it not showing the actual current price and liquidity price * also the colour and ui should be more attractive and easy to use **Developer response:** Visit CoinEx official website (https://www.coinex.com), log in to your account, and select [Futures] > [Futures Trading] in the top navigation bar, and you can view and set [TP/SL] in [Current Position].We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together. If we have solved the problem, please revise the rating to 5 stars. Thank you for supporting my work! ### 1/5 — Scam *2025-04-13, version 3.14.0* Whenever i buy some coins and it goes like 4,5% down after that I cannot swap those coins into other crypto or usdt or btc, it says insufficient depth of current market! Are you kidding me? I still have more than 80% of my initial value but, it will not allow me to swap to other crypto. This is total scam, which traps your money and you are never seeing that coming back to you ever. ### 1/5 — Non US app shouldn’t be on AppStore *2025-03-16, version 3.12.1* Scam app. Do not put your info into the logger. ### 1/5 — They prevent you from withdrawing *2025-03-04, version 3.11.1* They are scammers that will steal your crypto. Everything works until you try to withdraw your crypto and when you do try it says there is 0 available no matter how much you have. They try to blame this on the blockchain yet when i try other wallets, everything works. ## Most critical reviews (10 lowest-rated) ### 1/5 — Compete Scam *2026-03-30* Apple how can you allow this on here??? they allow you to put hundreds of thousands of dollars in but you can never take it out don’t believe it for a second you will lose all your money **Developer response:** We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together. If we have solved the problem, please revise the rating to 5 stars. Thank you for supporting my work! ### 1/5 — No Support *2026-02-21* I send Eth in Linea chain to my CoinEx wallet but it didn’t appear I reached out to support they said when we add Linea chain on Eth then you can access to your funds!!! It has been over 6 months nothing happened just waiting;( **Developer response:** We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together. If we have solved the problem, please revise the rating to 5 stars. Thank you for supporting my work! ### 1/5 — Scam *2026-01-22* I have crypto in this wallet I was notified they no longer do business in the USA I’ve reached out several times and haven’t had any help with moving my coins off of this app I feel scammed by coin ex! **Developer response:** We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together. If we have solved the problem, please revise the rating to 5 stars. Thank you for supporting my work! ### 1/5 — SCAM *2026-01-06* Do not use this app..they have an issue on defrauding customers,I have money on my assets and can’t sell on p2p or even withdraw my fund ,I have tried contacting customer care multiple times but no response **Developer response:** We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together. If we have solved the problem, please revise the rating to 5 stars. Thank you for supporting my work! ### 1/5 — Scam *2026-01-05, version 4.5.0* Do not use this service at all. Extremely expensive fees and misleading practices — feels like a complete scam. Avoid at all costs. ### 1/5 — Update *2025-12-05, version 4.4.0* I have a trouble updating. ### 1/5 — Wow ur geo lock *2025-11-27, version 4.3.0* Cant even sign up in the u.s ### 1/5 — Formal Complaint Regarding Severe Position Calculation Issue After November 21 Update *2025-11-21* Hello CoinEx Support Team, After the recent platform update on November 21, I encountered a very serious issue that has directly caused financial loss for me. Immediately upon opening a position — without any unusual market volatility — the position shows –15% to –16% loss instantly. This behavior is completely abnormal and did not happen before the update. Aside from the fact that during high market volatility the displayed percentages in the exchange often do not match the real market conditions, this new issue is far beyond acceptable. The fact that a position enters a –15% to –16% loss the very second it is opened clearly indicates a major error in the calculation, pricing, or mark-price mechanism. Specifically, this happened when I opened a short position on BUT/USDC. My question is: How does the exchange plan to justify and compensate for this update error and the losses it has caused to users? I expect your technical team to urgently investigate this issue, provide an official and transparent explanation, and clarify the compensation process for losses caused by this malfunction. Thank you, **Developer response:** We’d be happy to look into your question and see how we can help. Could you please kindly share more info regarding the issues encountered via https://support.coinex.com/hc/requests/new, thus we can check it together. If we have solved the problem, please revise the rating to 5 stars. Thank you for supporting my work! ### 1/5 — Withdrawal issues *2025-11-07, version 4.2.2* I’ve been a CoinEx user dealing with a nightmare withdrawal issue for s few months , and their complete lack of accountability has wiped out the value of my holdings. Despite multiple tickets and follow-ups, no one has provided a real solution to access or withdraw my remaining assets. Support just repeats generic responses, ignoring the urgency while crypto prices fluctuate and my portfolio bleeds value daily. This isn’t customer service—it’s negligence. CoinEx prioritizes excuses over resolutions, leaving users stranded. If you’re thinking of using this exchange, run the other way. Platforms like this erode trust in crypto entirely. ### 1/5 — Cant verify *2025-08-31, version 3.21.0* When signing up cant get passed verify id and missing united states in verify id side ## Most praised reviews (10 highest-rated) ### 5/5 — please add iPad support *2025-12-26, version 4.5.0* in desperate need of an iPad version. bigger screen is a must for a trading app. add an iPad version please. ### 5/5 — Better than all *2025-11-23, version 4.3.0* Love coinex. This is best exchange in the world ### 5/5 — Fast *2025-09-23* Reliable and easy to use ### 5/5 — Hi *2025-09-11, version 3.22.2* Am totally happy with you Good luck ### 5/5 — SheriU *2025-09-08, version 3.22.1* Best Platform to trade, buy, sell crypto since 2018 ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — CoinEx *2025-06-25* I love CoinEx so much. Not complicated at all. The Withdrawals and swapping cryptocurrencies process is smoother than any other platforms I’ve used. ### 5/5 — one big flaw *2025-05-11, version 3.15.1* in desperate need of an iPad version ### 5/5 — Excellent *2025-04-20, version 3.14.0* Excellent ### 5/5 — Excelente *2025-04-08, version 3.14.0* Plataforma amigable e intuitiva, me ha parecido de las mejores opciones en el mercado. ### 5/5 — Unbeatable Crypto Experience! 🚀👍 *2025-02-24, version 3.11.1* I’ve got to say, CoinEx has cracked the code of the perfect Cryptocurrency Trading Platform. And hey, don't miss out! Use the code 💰wow💰when registering to score a 10% discount on trading commission, plus nab some slick bonuses on your first trading activity. Trust me, this decision pays off. 🔥 The commission fees are also super reasonable – starting at 0.2% which can decrease based on your trading volume. Speaking of volume, how about the liquidity on this platform? It's unmatched! It keeps my trades firing on all cylinders, and I couldn't be more thrilled. The specific functions that stand out are their spot trading and futures contracts which take my trading game to new heights. 🌐 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-24.*