# Coins – Buy Bitcoin, Crypto — user reviews > 150 indexed App Store user reviews of Coins by Global Commerce Technologies Pte. Ltd., rated 4.72/5 from 3,408 ratings. - Source: https://appshunter.io/ios/app/coins-buy-bitcoin-crypto/id972324049/reviews - App overview in markdown: https://appshunter.io/ios/app/coins-buy-bitcoin-crypto/id972324049.md - Rating breakdown: 5★ 2,882 · 4★ 300 · 3★ 113 · 2★ 35 · 1★ 85 ## What do users think of Coins? Overall sentiment: neutral **Pros** - 🚀 Fast and convenient transactions - 💰 Cashback and rebate features - 🔒 Secure platform - 👍 Easy to use app - 🤝 Excellent customer service **Cons** - 🐛 Verification and account issues - 💸 High fees and conversion rates - 🕰️ Slow transaction processing - 🔍 Limited cryptocurrency options - 🤔 Confusing or lacking features **Commonly reported bugs** - Login and account verification problems - Inconsistent or delayed transaction processing - Compatibility issues with older devices - Crashes and app stability concerns **Most requested features** - Add more cryptocurrency options - Improve transaction history and tracking - Implement staking and DeFi features - Provide better exchange rate transparency - Enhance mobile app performance ## Newest reviews (10 of 150) ### 2/5 — Additional Feature or Functionality *2024-12-02, version 7.9.0* Provide a feature or functionality where we can convert the small amount or non-tradeable value of tokens into PHP or PHPC. The crypto app has this functionality. The feature where it shows the current profit margin however I think it should provide the original value of amount trade to know exactly if there was a profit. The current feature provides it however it’s the current price and not the original price when the token was bought. I think this is how it should be from where I’ve seen it from other trading applications or websites. The OTP should be enough as 2FA for cash out and other payment or transfers ### 3/5 — แอพใช้งานไม่ได้ *2024-03-14, version 6.10.2* ขึ้นโหลดไม่ขึ้นข้อมูลครับ ### 2/5 — สร้างบัญชีไม่ได้ *2024-02-03, version 6.8.1* ลองมาตั้งแต่เมื่อวานแต่ก็ขึ้นแบบเดิมว่าฟีเจอร์ไม่พร้อมใช้งานค่ะ รบกวนแก้ไขด้วยนะคะ ### 2/5 — สร้างบัญชีไม่ได้ *2024-01-24, version 6.7.1* ขึ้นแค่ ฟีเจอร์นี้ถูกปิดใช้งานชั่วคราว หลายครั้งเลยค่ะ ไม่รู้ว่าเป็นแค่เราคนเดียวรึเปล่า ช่วยแก้ไขหน่อยนะคะ ### 1/5 — Waste of time KYC *2022-03-24, version 3.1.3* Do not waste your time on this interview KYC. They have disabled my account long before this KYC. I have provided 3 different documents listed on their requirement for level 3, but they rejected it. I gave them my TOR, Valid IDs, bill from a cellular company. Now after this interview, they emailed me and asking for my Certificate of Employment with my visible salary? Have you ever seen a COE that has indicated salary?? This is ridiculous. I did not make any transaction involving my salary using this app. I clearly told them that I used the app for receiving/remittances from my husband. But they said just provide a Statement of Account from my Bank, I asked them why bc it’s obviously too much plus my account from other bank is private! I asked them if they have a court order since you don’t just give this to anybody. They said bc they are affiliated to BSP. Regardless of BSP, they should have a valid document on requesting this matter. Their KYC interview is basically useless. ### 5/5 — ใช้มานาน *2022-03-02, version 3.1.2* ใช้มานานแล้ว ปลอดภัยดี หายไปก็คืนมาได้ มีเมล์มีเบอร์โทร ทำได้ สบายใจ ### 5/5 — งงกว่าเดิม *2022-02-24, version 3.1.1* อ ### 1/5 — Staking *2022-02-24, version 3.1.1* It’s decent and convenient but it’s missing a key feature of DeFi. Staking needs to be added to this app otherwise it doesn’t really provide much that can’t be found elsewhere. ### 5/5 — ปลอดภัยมั้ยการฝากเงิน *2022-02-18, version 3.1.0* การฝากเงินผ่านช้อปปี้เพย์จะปลอดภัยมั้ยคะ ### 5/5 — Mrs *2022-02-16, version 3.1.0* Safe and convenient ## Most critical reviews (10 lowest-rated) ### 1/5 — บริการแย่ ค่าคอมแพง *2025-04-20, version 7.11.10* บริการแย่มากติดต่อเจ้าหน้าที่ไม่ได้ แจ้งเรื่องไปหมดแล้วแทนที่จะติดต่อกลับ มันบอกให้เราติดต่อกลับไปเองภายหลัง ค่าคอมแพง ซื้อเหรียญปุ๊บขาดทุนทันที 1000 บาท ค่าโอนก็แพง โอนออกเสียเกือบ 300 บาท ต่อครั้ง ใครจะใช้ก็ใช้นะครับ ### 1/5 — Inconvenient *2025-01-09, version 7.10.3* Very bad system! Ive been trying to withdraw my crypto fund for over two years now as they disabled the option of loging in to your account without Philippines mobile number even though its registered to your foreign mobile number. When I finally got link to PH number after several years of frustrations and hustle, Its showing that my account withdrawal is disabled but deposit option is enabled. Dont use this app to save you from all the hustle and frustrations you will experience!!! ### 1/5 — Low liquidity exchange *2024-12-07, version 7.9.1* Coins has very low liquidity because of this the market fluctuates a lot, i sold some crypto at high price and bought at a lower price (both at market order not limit) because of the low liquidity I actually lost a lot of money than earn because my orders were opened at different price levels. Eg. lets say i have 100k and i buy coins that cost 25php because of low liquidity there isn’t enough sellers to buy my coin at 25ph so the market bought my coins at different price levels such as 30php, 27php, or 24php. As a result iam at a huge loss. Dear traders this crypto app exchange is not worth its 4+ star rating, Binance, Bybit, Kucoin or high liquidity exchanges is much better than this. I hope you learn something from my review. ### 1/5 — ปรับหน่อยย *2024-11-04, version 7.7.2* ทันสมัยบ้างงงงง ### 1/5 — เว็ปก็อยู่มานานละ ควรปรับปรุงได้แล้ว *2024-08-16, version 7.3.0* ควรปรับปรุงระบบให้ทันสมัยอย่างบริษัทอื่นๆเขาบ้าง ไม่ใช่อะไรๆก็ต้องรอพนักงานมาตรวจเช็ค หมดยุคคนตรวจแล้ว วันหยุดทีนึง ก็ต้องรอวันทำงาน ### 1/5 — My Instapay cash out done 3 days ago still not received *2023-05-02, version 4.0.6* I opened a ticket right after I made the transaction since it was debited from my coins ph account right away. It should have posted to my bank account immediately but 3 days later, it’s still not there. I waited since it was a long holiday weekend. Then I received a response through the coins ph app asking for screen shot of the transaction. Right after that I received an SMS from coins ph that the transaction is successful and my bank account received the money, but it’s still not there! This wallet used to be so good, now it’s starting to go really bad. ### 1/5 — Verification *2022-08-29, version 3.4.11* I’ve been with your service for Years and now you are asking for form and really personal info. Shame on you Then I provide it. And again and again you ask for the same info, never offering help. Your service is appalling ### 1/5 — Scam *2022-08-05, version 3.4.9* This is the worst scam I've ever run into. I deposited large amount of money in here knowing that I will be able to verify information with them to raise my cash in cash out limit. Turns out when you convert crypto to cash it will count on your limit. That is fine at first but the funny and scam part is that: I submitted documents after documents they were asking me and they're not approving it giving alibi's on one of my submitted document and then without explanation, asking for another and then disapproving without explanation then asking for another. It is so frustration that my crypto price has already dropped and they don't care. This is the WORST SERVICE I ever had. Full of idiot evaluator for verification. ### 1/5 — Difficult *2022-05-01, version 3.3.0* They make everything difficult and stopped giving 10 percent back for load ### 1/5 — การฝากการถอน *2022-04-14, version 3.2.0* นี่ผมต้องมารอ การดำเนินการตรวจเช็คจาก มนุษย์หรอเนี่ย การฝากเงินเข้า ยังไม่มีระบบอัตโนมัติอีกหรอ นี่เวลาผมจะทำธุรกรรมใดๆ ต้องมาคอยแอดมินตรวจเช็คก่อนสินะ ยกตัวอย่างวันนี้เลย ฝากเงินเข้า ณ ตอนนี้ยังไม่เข้า เพราะเป็นวันหยุดนักขัตฤกษ์ อันนี้ถือว่า ระบบห่วยนะ เพราะต้องมารออะไรแบบนี้ ผมว่า จะดีก็ยังดีไม่สุด ## Most praised reviews (10 highest-rated) ### 5/5 — USDT WD *2024-12-28, version 7.10.0* Good ### 5/5 — Total Spend Information *2024-11-23, version 7.8.1* You should consider adding up information of how much the total spend on the cryto that is bought in the portfolio section and how many percentage is the gains just like in Maya to monitor if your crypto value has gone up. It's hard to monitor how much the total spend in each crypto and we still need to make notes especially if buying more then 10 crypto. ### 5/5 — Monitoring of Profit *2024-07-05, version 7.1.0* •The app would be better if there is a way to know if your crypto balance already profited and how many percent per coin value just like on Maya. It is really hard to know specially when you are scalping on Coins Pro. There should also be an option on how many percent your individual crypto earned in 24hrs and all-time. •Also the Crypto order history in Coins pro should be organize on the day the order was triggered not on the day it was created to avoid confusion when users are putting multiple orders and monitoring if their orders were triggered. ### 5/5 — Excellent Support *2024-03-22, version 6.11.1* I am so pleased with this Coins-TH app. The support is simply outstanding. It works very well. So easy to buy and sell crypto, as well as transfer funds in and out with my bank account. ### 5/5 — Customer Care *2023-10-25, version 5.9.3* I just reported a suspicious activity, I’m not even sure if its just me being paranoid as my account in Binance was hacked so when the email I received indicated the device attempting to log in as iPhone 15. I reported it immediately as not my device. The agent promptly deactivated my account to prevent any hacking attempt and instructed me to wait for their investigation. Anyway I’ll try to reach them out again for reactivation of my account and update my review. Thanks Coinsph agent Liam for your service. ### 5/5 — การใช้งาน *2023-02-21, version 3.5.6* ใช้Coins.co.th ตั้งแต่ปี 2018 ไม่มีปัญหาอะไร ค่อนข้างปลอดภัย อยากให้มีซื้อขายอีเธอเรี่ยมด้วย 👍 ### 5/5 — Update issue *2023-01-12, version 3.5.5* Well i’ve been using coins ph for 7 years and this is the first problem i encounter keep asking me for update but it wont let me download the new update because it needed at least ios 13 or later i already un-install then install again the App. But still keep asking me to update over again. This is frustrating!!! ### 5/5 — Beginner *2022-06-10, version 3.3.5* I was able to make an account easily and navigation through the app is pretty easy. Everything is straight forward and there’s a lot of features you can try. Pretty handy since you can pay straight to some shops and pay your bills ### 5/5 — Useful for overseas filipino- remittances to Philippines *2022-03-27, version 3.1.4* Easy to use and easy top-up my filipino simcard, send money to Philippines in any remittances store (Palawan or lbc) bank transfer and many more. Apps is smooth to use too. Hope there is offer for cashback whenever you do remittance or cash out and send money to someone. I recommend this apps to anyone ### 5/5 — Thanks. *2022-03-05, version 3.1.2* I love this new concept I newbie for this type of app that we can actually start a small amount to buy a crypto coins I love to have more additional crypto coins like shiba inu and doge coins cardano and so on… thank you so much… excellent app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*