# Colectivo Coffee — user reviews > 128 indexed App Store user reviews of Colectivo Coffee by Colectivo Coffee Roasters. - Source: https://appshunter.io/ios/app/colectivo-coffee/id1433476295/reviews - App overview in markdown: https://appshunter.io/ios/app/colectivo-coffee/id1433476295.md ## What do users think of Colectivo Coffee? Overall sentiment: negative **Pros** - 🚀 Convenient for ordering ahead - 👍 Rewards program - 🚀 Easy to navigate **Cons** - 🐛 Frequent crashes and glitches - 🤔 Confusing payment process - 🤔 Lack of customization options - 🤔 Inconsistent location availability - 🤔 Difficult to contact support **Commonly reported bugs** - Login and password reset issues - Order placement failures - Disappearing locations and menu items - Inability to use rewards points **Most requested features** - Allow custom tip amounts - Add favorite order options - Display item prices before checkout - Improve integration with Apple Pay and mobile wallets ## Newest reviews (18 of 128) ### 2/5 — Buggy *2025-10-20, version 4.0.31* When the ‘make this my default payment method’ slider is selected and I click to place my order, it just returns me to the menu. That button doesn’t work for me, I could only place an order when it was not selected. ### 1/5 — Horrible “update” *2025-07-23, version 3.1.5* I’m unsure what Colectivo is doing but this series of updates was poorly planned. Forced to upgrade to latest iOS or the app will not work. I am no longer able to login and order. ### 1/5 — Update ruined app *2025-07-15, version 4.0.20* This new update ruined the app, if it ain't broke don't fix it - or make the fix make sense. ### 1/5 — Worst app ever. Had to change coffee shops *2025-07-02, version 4.0.20* I mean like the title says, actually the worst app I’ve ever used. It’s like the company is actively working on a solution to not take my business. Had to switch coffee shops as a result, was trying to support local but don’t have time to wait 25 minutes every time i go in. ### 1/5 — Latest Update as of June 2025 *2025-06-29, version 4.0.20* The app is slow, unresponsive, and basic functionality frequently fails as of the version on 6-29-2025. ### 1/5 — new app is broken *2025-06-27, version 4.0.20* food options won’t load in the app anymore, only beverages. the app was perfectly functional before. I’ve already tried uninstalling and reinstalling with no luck. ### 1/5 — Can’t use my points!! *2025-06-20, version 4.0.20* I have a significant amount of points, but I can’t figure out how to apply them at checkout! ### 2/5 — Update is not as user friendly *2025-06-16, version 4.0.20* The app does not allow you to add funds to your account at checkout. You have to back out to the main page and navigate a series of tabs to add funds. Really annoying and not intuitive. ### 2/5 — Updates Took a Good App and Made It a Terrible Experience to Use *2025-06-09* New updated app is a HUGE step backwards. The ‘order again’ option does not retain prior order customizations, it automatically adds a tip (for my order, equates to 30%, so requires me to change), and I no longer get an email for my mobile order so I don’t know when it’s ready. Not to mention they are now charging $.75 to add honey to tea! ### 1/5 — Horrible update *2025-06-06, version 4.0.20* The new app has genuinely ruined my mornings. It’s unfriendly to users, clunky, visually displeasing, constantly crashes, refuses to load, items are difficult to find, the tipping is now automatically added, I could go on with its flaws. Bring back the old app, this new one is the worst app I’ve ever downloaded. ### 1/5 — Horrible *2025-06-03, version 4.0.15* Unusable. Theres no option to use my rewards points. Whether it’s a bug or intentional, either way it’s terrible. ### 1/5 — Can’t access account *2025-05-31, version 4.0.15* Tried logging in, and was prompted that I would have to choose a new password. I did, and then was given the error that the credentials were invalid. I tried to login again using the original password which didn’t work, so I tried the forgot password function. This prompted me to input a new code from email and then choose a new password. I did this, only to receive the message “password reset failed”. I can’t even get into the app anymore. ### 1/5 — Can’t order? *2025-05-25, version 4.0.15* Update earlier in the week wouldn’t process my order when I tried to use my points, now the app is saying I can’t place an order from any of the locations?? ### 1/5 — New app sadness *2025-05-25, version 4.0.15* New app signed me out of old account, not attached to a University email no longer in use- lost so many points… Now when trying to submit order, an error message keeps popping up. New update = terrible app ### 1/5 — Beware of App Update! *2025-05-24, version 4.0.15* I lost all of my reward points - still not even a functioning app. Extremely frustrating and no one to contact to about this issue too. ### 1/5 — Isn’t working *2025-05-23, version 4.0.15* The new app isn’t working. It’s really slow and keeps telling me the location I’m trying to order from isn’t available. ### 1/5 — Lost all my points *2025-05-23, version 4.0.15* Was forced to create a new password to my account when opening the new app, and now all of my points are lost ### 1/5 — Auto tip? *2025-05-23, version 4.0.15* Latest version auto-adds a tip and makes it difficult to adjust up/down. Old system was better. ## Most critical reviews (10 lowest-rated) ### 1/5 — So disappointed with Colectivo’s rewards system *2026-04-02, version 4.0.45* As the title says. I love Colectivo and go anytime I can, but the points system requires you to buy ~18 specialty drinks to get one free (earn 5 stars per, but costs 90). Not only is this an absurdly small reward per purchase, but those points expire after a year. I’ll never be able to go often enough to get a free drink again. I don’t expect free things constantly, but sucks that it’s not even feasible. Moving forward, I’ll instead be supporting chains that want to reward loyalty, not just farm it. ### 1/5 — Doesn’t work *2026-02-21, version 4.0.45* It’s impossible to complete the set up process because the verification code never arrives. I’ve deleted the app. ### 1/5 — Difficult *2026-02-07, version 4.0.45* The app is clunky and I cannot use my points to get anything now, despite having way more than enough. There’s no support to contact either. ### 1/5 — Update broke the app *2026-02-03, version 4.0.45* App says needs to update then goes fully white, never fixed itself. I deleted and redownloaded and this happens every time. Need better software engineers ### 1/5 — lacks function *2025-10-25, version 4.0.31* you can’t even adjust level of sweetness. isn’t that one of the most basic things you need to know for a coffee order??? ### 1/5 — TIME WASTER *2025-09-26, version 4.0.31* WILL NOT SAVE YOU TIME. The interface of this app is atrocious. Your login info won’t save so you will have to either create a account with their lengthy process every time you enter the app, or fish through email for confirmations every 30 seconds. Prices aren’t listed when you’re browsing. The customization menu is obtuse. I don’t even write bad reviews, but this app is so terrible I wanted to save others the trouble. ### 1/5 — Very bad *2025-09-15, version 4.0.31* I was unable to proceed without creating an account, and the app was so dysfunctional creating the account was not possible. ### 1/5 — Weak *2025-09-14, version 4.0.31* There is no way to order coffee ahead of time except for this app, and half the time my local place in Andersonville doesn't accept app orders anyway. ### 1/5 — down 20% of the time *2025-08-27, version 4.0.31* ordering ahead is down 20% of the time. ### 1/5 — No double points *2025-08-05, version 4.0.20* I’m not getting double points on retail products on Tuesdays anymore despite the rewards program still advertising that. Can you please fix this? ## Most praised reviews (10 highest-rated) ### 5/5 — Rewards and ease of use *2023-03-11, version 3.1.4* The app makes it a breeze to order and pick up plus I get rewards. Best part is the food is also great. ### 5/5 — Great app for ordering! *2021-07-10, version 2.6.6* Love this app for ordering coffee ahead of time and collecting points as I go. It’s also super easy to navigate. I wish more coffee shops had apps like these! ### 5/5 — great updates *2021-04-30* love love love that I can preorder and they’ll bring it out to my car. the pandemic safety measures they follow make me feel confident about shopping here regularly. i’m always amazed that the baristas remember my order whenever I come into the coffee shop—if I forget to mention “no foam” when I order inside, they see my name and ask if I still wanted no foam (that’s my usual!) ### 5/5 — Perfect *2020-10-13* Not too sure what the other reviews are talking about. My app shows the price of every item before adding to the cart. Works great and easy to use. Just choose your items, pay, and pick up. Not too sure how much easier it could get. ### 5/5 — Ordering retail coffee *2020-10-13* The app has been great, but I would like to see the level of roast, body and acidity in the description of retail coffee. Another suggestion is to include how many (burritos, coffee etc...) we want before we ‘add to bag’. Other than that, it’s been fun ordering from the app, and picking up my order at the window or having it delivered to my car. ### 5/5 — The 21st century is upon us!!! 🏃🏻‍♂️ *2019-03-20, version 1.2* Easy to set up. It’s nice having an easier way to keep track of the points I’ve racked up. The Tuesday 2x point thing is cool too. I just hope they aren’t hitting the slippery slope down “Starbucks Way” for the employees’ sake. ### 4/5 — Fixed lost money issue *2025-05-29, version 4.0.15* I had lost my account balance with the switch but it looks like all has been fixed. So far everything else seems to be working. ### 4/5 — Good app *2025-05-28, version 4.0.15* Works great for quick ordering. Would love for an upgrade to add something as simple as coffee preference. When I order black coffee I have no clue what bean I’m getting. ### 4/5 — New App Update *2025-05-22* New app update did not let me check out with Apple Pay. It also made me reset my password. I like the new design, it’s easy to follow and functional. But I hope they fix the Apply Pay bug as that is my preferred way to pay. ### 4/5 — Colectivo! *2022-02-21, version 2.9.4* Great app...any chance we can get a custom tip option? Sometimes I like to tip more than 25% 🙂 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*