# Coles Credit Cards

> Mobile application for managing Coles credit card accounts and Flybuys points. (iPhone/iPad app by National Australia Bank.)

- Source: https://appshunter.io/ios/app/coles-credit-cards/id6477662646 (this page in markdown: same URL + `.md`)
- Developer: [National Australia Bank](https://appshunter.io/developer/373434226)
- Category: Finance
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 88 MB
- Languages: American English
- Released: 2025-09-03
- Data updated: 2026-09-03
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/coles-credit-cards/id6477662646/reviews.md

## What is Coles Credit Cards?

With the Coles Credit Cards App, you can manage your credit card account 24 hours a day. 
View your account balance, access card security features and view your Flybuys Points balance, plus more, all in one spot. 
Coles Credit Cards App - the smart way to manage your account. 

Coles Credit Cards App Features 
• Manage your account 24/7 using your passcode, Touch ID® or Face ID®  
• See your card details in the app at anytime 
• Check your account balance and available credit
• Retrieve up to 2 years of account statements which you can view and download in the app
• Make one-time and recurring bill payments 
• View Flybuys Points earned on your Coles Credit Card account 
• Activate and temporarily block your card 
• Manage online and over the phone payments securely using Dynamic CVC 
• Add your card directly to Apple Pay 
• View or cancel Statement Instalment Plans 

Eligibility 
This app is available to existing Coles Credit Cards customers. Download the app and log in. 
 
Important Information 
Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. 

Coles credit cards are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) and distributed by Coles 
Supermarkets Australia Pty Ltd ABN 45 004 189 708. 

Standard Flybuys Terms and Conditions apply, see flybuys.com.au. 
Apple Pay, Face ID® and Touch ID® are trademarks of Apple Inc., registered in the U.S. and other countries.

## Key features

- 24/7 account management
- View account balance and credit
- Access card security features
- Track Flybuys Points balance
- Make bill payments
- View and download statements
- Activate/block card

## Recent user reviews (10 of 20)

All indexed reviews: https://appshunter.io/ios/app/coles-credit-cards/id6477662646/reviews.md

### 2/5 — Not as good as it was

*2026-03-03*

It’s been several months since the new app and updates to this card and it hasn’t been positive. 
The font size on the app is too big for mobile screens making it awkward to read. And there’s no longer any notifications about payments, so if any illegal activity was carried out on your card, you wouldn’t know about it until you log in next.
Lastly, there’s an option to temporarily lock the card however this feature interferes with direct debits even though they are still meant to work. Every month I have important direct debit payments declined when I’ve locked the card. 
This used to be a great credit card but now it’s pretty hopeless. If it wasn’t for the flybuys points I would get rid of it.

**Developer response:** Hi Ms Hels, we’re sorry to hear that you’re not enjoying the app experience. We’ve passed your feedback to our development team. Thank you for taking the time to share your feedback, we’re always looking for ways to improve.

### 1/5 — Worst app ever

*2025-12-27*

So, genuinely the worst app ever. First, had to set up a new flybuys account just to log into the app because it couldn’t handle my existing flybuys. That worked fine for a short time, then I got a new phone and now I can’t log into again and all the reset options end up at ‘something went wrong’. So, called the customer service, who couldn’t fix it and gave me a new number to call, which of course is only open business hours. Silly thing is, all I want is to see my statement and if they just emailed it like they used to, it’s not an issue. Time for a new credit card. Just ridiculous

**Developer response:** Hi, we’re sorry to hear that you’re not enjoying the new app experience and having trouble accessing your statements. That’s definitely not the experience we want to provide. At the moment, paper statements are also being posted temporarily, and you can also review your transactions online via the Coles Credit Cards Online Service Centre
For more information, please visit coles.com.au/mastercard-live

### 3/5 — Mobile chat option?

*2025-11-05*

When is the mobile chat option (within the app itself) going to be available when try to launch it? It’s November 2025. The new system has been live since September 2025. Yet when you try to launch the chat option it still returns with the reply, “Our mobile chat option is under construction”.  Having this function available would save being on hold on the phone when trying to sort issues out or when you simply have a query regarding your account.

**Developer response:** Hi, thank you for taking the time to share your feedback. While we work to create a better in-app chat experience, you can still access chat support by tapping 'Open in Browser' when launching chat in the app. Or, you can also access chat support by clicking on the Chat icon on the Online Service Centre. If you still need support, please contact us on 1300 306 397.

### 1/5 — From clean and useful to cluttered and clueless

*2025-10-22*

This app used to be perfectly fine — simple, clear, and actually helpful. Then NAB took over and apparently decided we all needed a “modern experience,” which apparently means less function, more fluff.

Now the transaction list shows about two and a half entries per screen because everything has to come with a massive logo and a “category” label. These categories are comedy gold: bin liners = medical, food = fuel, vitamins = gym and fitness. Whoever trained that AI must’ve done it during a power outage. And of course, there’s no option to turn them off or correct them. Why give users control when you can just frustrate them instead?

Filtering transactions? Only by date. Revolutionary.

And even though my statement preference is “Online only,” I’m still getting paper statements — because who doesn’t love some extra junk mail? I’ve changed the setting multiple times, but apparently, the app just thinks I need more recycling practice.

This “upgrade” took a reliable, user-friendly app and turned it into a clunky, bloated mess. Please stop fixing what wasn’t broken.

**Developer response:** Hi, we're sorry to hear that you are not enjoying the app experience. We’ve shared your feedback on transaction categories and layout with our product and development team for review. 
Paper statements are being posted to customers temporarily, alongside online access, to help customers through the transition. For more information, support and guidance, please visit coles.com.au/mastercard-live

### 1/5 — Extremely disappointing and unprofessional rollout

*2025-10-17*

The new Coles Credit Card App is, frankly, a major step backward. It constantly crashes, freezes, or fails to open at all — making it practically unusable. I have tried every possible fix, including uninstalling and reinstalling multiple times, but the same issue returns within a day.

What’s most frustrating is that Coles decided to replace the previous app, which worked perfectly fine, with this poorly tested and unstable version. It feels as though this platform was rushed into release without proper quality assurance or user testing. For a financial institution managing sensitive data and essential services, this level of technical failure is unacceptable.

Customers rely on this app for everyday account management, payments, and transaction monitoring. When it fails repeatedly, it not only causes inconvenience but also undermines trust in Coles’ digital reliability. I strongly urge Coles and Citi to take immediate action to stabilise the app, address these ongoing issues, and ensure future updates are properly tested before being pushed to users.

Until then, this app cannot be considered ready for public use, and it reflects very poorly on the brand’s commitment to customer experience.

### 1/5 — Hopeless

*2025-10-07*

I had a helpful person on the end of the phone who talked me through the conundrum. That is the most appalling circumstance in trying to set up the change from the satisfactory old site to this hopeless new one. I have been around in circles and met myself coming back again. Once finished I went out of it and now can’t get back into it at all. It doesn’t like me and I certainly don’t like it. Fortunately I was able to pay my account before I lost the ability to access the app again. I will not be buying anything else on Coles credit cards after this experience.

**Developer response:** Hi, we’re sorry to hear about your experience. We’d love the opportunity to investigate this further, could you please contact us on 1300 306 397 or if you are overseas (+61) 2 8288 2890. We’re here to help.

### 1/5 — Horrible

*2025-09-30*

Haven’t been able to check account for a week. Nothing is working. If I’m late for payment I better not be charged a fee. Not customer friendly at all. Didn’t ask for this hassle 😡

Still not able to get onto account, spent an hour only to speak with someone I could hardly understand. Over a week ago. Said problem would be escalated. Can’t get an account balance, can’t get any details, so frustrating. Was transferred to accounts by last operator but after another 30 minutes on phone hung up without getting balance. Who do you even talk to, to find out this stuff.
So very frustrating!!!!
Refuse to pay any late fees etc

**Developer response:** Hi, we’re sorry you’re having trouble accessing the app, can you please try firstly connecting your Coles Credit Card to your Coles account (the account you use to log in to coles.com.au) through the Online Service Centre? For step-by-step guidance and support on setting up your account, please visit: coles.com.au/mastercard-live

### 1/5 — App won’t work, Website won’t work, Regular payments stopped working

*2025-09-28*

Online .. seems this has been going on for weeks … can’t even get through on phone support … do these wunderkinds know this .. it seems so … a text to tell me a statement is available … but no way to access it .. now the App and website simply refer you to a ‘contact us’ that has no one to speak to.  Brilliant folks .. just brilliant.

Update:  both the App & ‘live’ website loop back to the log in page - or simply say ‘can’t access’ … the developer advice … Mastercard-live … loops back as well.

A couple of other reviews talk about cancelling their card .. I think I’ll be in that queue … the (now) very few extra flybuys points just aren’t worth the hassle

### 1/5 — New app doesn’t work

*2025-09-27*

Been trying for over a week to set up new app & not happening. Tried doing it on website, says try again later. Can’t access my account & getting more frustrating each day. Called call centre & generic message they are working on issue. Old app was perfect. Why change it. Please fix ASAP.  Worried as i cannot access my transactions. Better not charge me interest if payments are late.
After nearly 3 weeks managed to load app but the Flybuys offers have gone.!!!! Really over this useless change. Then tried to chat but AI is just as useless. You guys wasted your money with this change

**Developer response:** Hi, we're sorry you experienced issues with setting up your account. Can you please try firstly connecting your Coles Credit Card to your Coles account (the account you use to log in to coles.com.au) through the Online Service Centre? For step-by-step guidance and support on setting up your account, please visit: coles.com.au/mastercard-live

### 1/5 — Worst transition app

*2025-09-24*

App does not work and whoever did the user testing and the development on this app needs to be suspended along with those who signed off on this useless app. The process to change on the user end is time confusing and probably a cost saving activity to make the user do all the work. I can only login on the website because the login in page keeps generating “oops! Something went wrong” I’ve tried different browsers and all other checks and nothing. And yes the linking all works because I can access my info on the browser etc it’s the app that’s useless. There was nothing wrong with the last app;  the icon itself is basic. It looks like a homebrand cheap version of the last.

## Frequently asked questions about Coles Credit Cards

### How can I manage my Coles Credit Card account?

You can manage your Coles Credit Card account 24/7 through the Coles Credit Cards App. Features include viewing your balance, making payments, and accessing security options.

### Can I view my past statements in the app?

Yes, the Coles Credit Cards App allows you to retrieve and view up to 2 years of account statements, which can also be downloaded directly from the app.

### How do I check my Flybuys Points balance?

You can easily view your Flybuys Points balance earned on your Coles Credit Card account directly within the Coles Credit Cards App.

### Is the Coles Credit Cards App secure?

The app offers secure account management using passcode, Touch ID®, or Face ID®. It also supports secure online and over-the-phone payments using Dynamic CVC.

### What devices support the Coles Credit Cards App?

The Coles Credit Cards App is available for iPhone and iPod devices, as indicated by its support for iOS platforms.

### How often is the Coles Credit Cards App updated?

The app was last updated on June 21, 2026, with version 4.5.15. This indicates regular updates to ensure functionality and security.

### Does Coles Credit Cards App have ads?

Yes, the Coles Credit Cards App contains advertisements. This is indicated by the 'hasAds' flag being set to true.

### Can I add my card to Apple Pay?

Yes, you can add your Coles Credit Card directly to Apple Pay through the Coles Credit Cards App for convenient mobile payments.

## Version history (last 5 releases)

### 4.5.53 — 2026-08-18

- Bug fixes
- Minor UI improvements

### 4.5.21-build-142 — 2026-07-24

- Security update

### 4.5.16 — 2026-06-28

- Bug fixes

### 4.5.15 — 2026-06-21

- Bug fixes

### 4.3.23 — 2026-05-29

- Performance improvements

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All apps by National Australia Bank: https://appshunter.io/developer/373434226

## Related topics

[coles mobile](https://appshunter.io/ios/topics/coles-mobile) · [coles australia](https://appshunter.io/ios/topics/coles-australia) · [coles smart shop](https://appshunter.io/ios/topics/coles-smart-shop) · [coles](https://appshunter.io/ios/topics/coles)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*