# Coles Mobile — user reviews

> 57 indexed App Store user reviews of Coles Mobile by Optus Mobile.

- Source: https://appshunter.io/ios/app/coles-mobile/id1533925123/reviews
- App overview in markdown: https://appshunter.io/ios/app/coles-mobile/id1533925123.md

## What do users think of Coles Mobile?

Overall sentiment: negative

**Pros**

- 👍 Good price and happy
- 👍 Easier and simpler than some
- 👍 Great customer service
- 👍 Works fine, cheap

**Cons**

- 🐛 App keeps freezing
- 🐛 Unusable app
- 🐛 Button frozen on signup
- 🐛 No password autofill/copy-paste
- 🐛 Confusing signup process
- 🐛 Only get 75% data
- 🐛 Unnecessarily complicated signup
- 🐛 Verification emails don't go back to app
- 🐛 Website has no top-up option
- 🐛 App keeps failing to top up
- 🐛 Will not activate or download
- 🐛 App shuts off during activation
- 🐛 Blocked on login, asks to update
- 🐛 App doesn't work, can't see usage
- 🐛 No option to change subscription
- 🐛 Price gone up, quality lowest
- 🐛 Very bad data network
- 🐛 Network not working, poor customer service
- 🐛 Horrible customer service
- 🐛 Persistent bug for over a year
- 🐛 Too many updates needed
- 🐛 International roaming is a scam
- 🐛 App is useless, can't access
- 🐛 Can't change ownership of number
- 🐛 No voucher recharge option
- 🐛 Rude and unhelpful staff
- 🐛 No cancel/disable auto recharge button
- 🐛 Blanked out mobile number digits
- 🐛 Inescapable maintenance screen loop
- 🐛 App crashes at SIM scan
- 🐛 Lots of missed calls
- 🐛 Logs out frequently
- 🐛 Tells user they have no activated SIMs
- 🐛 App won't open on older iOS
- 🐛 App crashed after update
- 🐛 App refuses to open
- 🐛 App keeps crashing
- 🐛 App crashes after login
- 🐛 App automatically closes after login
- 🐛 Latest update is crashing
- 🐛 Glitches and goes out of app
- 🐛 Paste function disabled at login
- 🐛 App crashes before home page
- 🐛 Rude customer service, hung up
- 🐛 Patchy internet connection
- 🐛 Instant crash after login attempt
- 🐛 Useless app, won't add credit
- 🐛 Passive aggressive customer service

**Commonly reported bugs**

- App keeps freezing
- App crashes
- Signup button frozen
- No password autofill or copy-paste
- Verification emails not returning to app
- Website has no top-up option
- App fails to top up
- App won't activate or download
- App shuts off during activation
- Login blocked, prompts for update
- App doesn't work, cannot see usage
- No option to change subscription
- App asks to update when it's latest version
- App crashes at SIM scan stage
- App logs out frequently
- App indicates no activated SIMs
- App won't open on specific iOS versions
- App crashes after updates
- App refuses to open
- App crashes after login
- App automatically closes after login
- App glitches and exits
- Paste function disabled at login
- App crashes before home page
- App crashes when checking data usage
- Patchy internet connection affects app
- App crashes immediately after login attempt
- Inescapable maintenance screen loop
- App crashes when selecting a service
- Blanked out mobile number digits
- No cancel button/disable auto recharge
- App doesn't support iOS keyboard

**Most requested features**

- Improve new sign-up process
- Improve transparency on data usage
- Allow password autofill and copy-paste
- Restore mobile number visibility
- Allow naming of services
- Add voucher recharge option
- Fix international roaming issues
- Allow users to cancel/disable auto recharge
- Improve customer service training
- Fix app crashing on older iOS versions
- Allow users to change ownership of mobile numbers

## Newest reviews (12 of 57)

### 1/5 — Coles or the scammer of scammers, takin the advantage

*2023-12-15, version 1.4.3*

The price gone up on sky but the quality is the lowest of lowest, doesn’t work even in the cities

### 1/5 — Very bad data network.

*2023-10-26, version 1.4.0*

I tried to solve with coles service team but they don’t reply properly to solve it and I share also screenshots of problem occurs in my device but they didn’t reply. I complained 3-4 time but they told me every time the network will be in maintanance so how we use properly. I know there is 4G but it works like 2G.

### 1/5 — Been trapped with them, not the app.

*2023-09-15, version 1.3.9*

I do regret that I use coles mobile now. 
1, I tried so many times to transfer my number out to another provider, FAIL every time! 
2, with system issues, it charges my twice for prepaid card! 

I don’t know what to say, who to say. It’s just horrible experience with them. 

Service line always tell you the same answer, your number is working, there is nothing wrong with it. Didn’t receive the porting order…..

The guys at Coles don’t know anything about coles mobile.

One said you can return the SIM card if you can’t use it, or not open.

The other said all the cards are not returnable .

Sorry have to put this. 
But horrible customer service.

### 1/5 — Buggy

*2023-08-24, version 1.3.9*

The Coles Mobile app has a serious basic flaw - it keeps asking me to "update" my app to the latest version, and force directs me to the App Store. The problem is, it's already is on the latest version. Hence, I've reverted to checking my data allowances on the web interface instead. Unfortunately, this big is persistent for more than a year, which makes me seriously consider switching to another service.

### 1/5 — International roaming

*2023-07-27, version 1.3.7*

Don’t do it. It’s basically a scam.

### 1/5 — Doesn’t do what it’s touted to do

*2023-07-12, version 1.3.6*

This app is supposed to make using  Coles Mobile easy. It doesn’t. First I tried activating the sim. Nope. I ended up doing this through the website. I’m now trying to tether the sim to the app in my user profile. Again nope. No function to allow this. 
I’ve transferred from Optus. Their app was brilliant. Could access usage, bills, offers etc. I find this app literally useless, since I can’t use/access it. Sorry but more work needed.

### 1/5 — Can’t change the ownerships

*2023-04-17, version 1.3.3*

Coles doesn’t allow you to transfer the ownership of you Mobile Number to other family member. The only option is to port this other service provider and change the ownership and once this is done your current active scheme will be discontinued and there won’t be any refund.

### 1/5 — No voucher recharge options!

*2023-03-14, version 1.3.2*

App not bad but no voucher recharge option.

### 1/5 — DATA not good

*2023-03-02, version 1.3.2*

Last three months network it’s not working around places and poor customers service

### 1/5 — low quality

*2023-03-01, version 1.3.2*

I’m sorry but the staff are so rude and unhelpful, do better xx

### 1/5 — Scam

*2023-02-19, version 1.3.1*

There is simply no cancel button/disable auto recharge

### 1/5 — Sent me in to an inescapable maintenance screen loop

*2022-08-05, version 1.2.2*

What an annoying experience. Got part way through process of switching on facial recognition and I got a maintenance screen from which I could not exit. If I tried to go back a screen to exit the app it would flash up the prior screen and then immediately go back to maintenance, where there was no X or other way to tap and exit. Only way out was to swipe it shut. Before the maintenance screen loop commenced, I had made multiple attempts to get the verification link by text and by email. Neither arrived until HOURS later, by which time I’d given up and deleted the app. I am about to try once more.

## Most critical reviews (10 lowest-rated)

### 1/5 — ！！

*2026-08-20, version 1.5.6*

Liam told me to die just so Coles Mobile could get my number back. What kind of completely unhinged staff training is Coles giving their people?!

### 1/5 — Absolutely frustrating

*2026-05-25, version 1.5.6*

Unusable app. It keeps freezing with inability to return to the home page. Have deleted and reinstalled three times. Works for a short period of time then problem reoccurs.

### 1/5 — Worst user design

*2026-05-12, version 1.5.6*

Can’t even sign up!! Button frozen, no password autofill or copy paste option, spent 20mins just trying to sign up, disaster!!

### 1/5 — Very Buggy. Bad Bad Bad

*2025-11-21, version 1.5.4*

Unnecessarily complicated just to sign up. Multiple verification emails that don’t go back to the app but rather a web browser that then says the session has timed out. Just completely unnecessary in this day and age… get it together!!You’re a multi billion profit dollar company who price gouges customers- surely you can afford to get some decent App developers in to do a decent App for a very expensive prepaid service

### 1/5 — why run a business if you can’t get right service

*2025-10-30, version 1.5.4*

Used up all data , need top up data , website got no option, app yes, but keep keep fail . What a shame . Change to other company right the way

### 1/5 — Terrible

*2025-08-16, version 1.5.4*

0 stars

### 1/5 — Will not activate or download properly plenty of space

*2025-05-06, version 1.5.4*

Will not activate or down load properly plenty of space.Have had my $200 sim for a month Coles said down load app but it wont download properly and cant activate by phone seems like a money grab and scam to me who's blocking it the carrier?

### 1/5 — It doesn’t work

*2024-10-27, version 1.5.4*

App shut off itself while im trying to active a new sim during processing. Then tell me I’ve attempted too many time that I have to try again after24 hrs. （？？？

### 1/5 — Blocked on login

*2024-05-13, version 1.4.5*

I entered my credentials and then app asked me to update the app. When I open AppStore my app has already latest version. Still keep asking me to update.

### 1/5 — App doesn’t work

*2024-04-20, version 1.4.4*

App doesn’t work. Cannot see what useage I have. Screen just has a message at the top of it saying YOU DO NOT HAVE ANY ACTIVE SERVICES… which clearly isn’t true as I have paid for a year and am currently using the phone now. No other menus to press so cannot do anything about this screen I’m left with.
I do not want to resubscribe to another year but have no option to change this.I do not recommend this app at all 👎🏼👎🏼

## Most praised reviews (10 highest-rated)

### 5/5 — Great customer service!

*2024-11-21, version 1.5.4*

My iphone (4G) suddenly couldn’t make or receive any calls.
Customer service was really lovely and caring eventually tech support reset my network.
Then I was able to get messages to say who had called but still no calls came through and still not able to make calls. This was an improvement but the problem was still not completely fixed.
Called customer service back and they again referred the issue back to tech support. I am pleased to say that the following morning my phone was all back to normal in less than24 hours.
Thank you Cole’s customer service and tech support. Great customer service!

### 5/5 — Great app

*2023-11-08, version 1.4.0*

Only had the Coles app for a year but no problems so far. Good price and very happy. You are able to check your balance fast. Todays shutdown was unfortunate but Coles can’t be blamed for that.

### 5/5 — I don’t know

*2023-07-01, version 1.3.6*

Haven’t installed yet but I think it’s good because of the reviews

### 4/5 — Time 4 an updated review

*2023-12-14, version 1.4.3*

READ THIS ONE NOT ONE STAR. Ok first of all the app ain’t bad it works just fine I don’t know what people are talking about but when I did rollover for data it logged me out so I had to log into another device to get back into the one on now and I was using the right details but it does the job fine it’s cheap and works fine. Good job

### 3/5 — Good app it’s just not working for me anymore

*2022-01-12, version 1.1.3*

It used to work normally now whenever I open the app it glitches and goes out of it I have tried everything and I’m stressing out a lot I don’t know if it’s my phone playing up because all the other apps work of if it’s a bug but please help someone!!!

### 3/5 — Allow us to name our services

*2021-10-20, version 1.1.1*

If there’s more than 1 service

### 2/5 — not bad App, but only get 75% data

*2026-02-04, version 1.5.5*

** the big gripe i got EXACTLY 75% of the advertised 22GB.According to the AI, the discrepancy is explained by their small print relating to data counting to include some sort if network operations/ overheads (i forget the terminology) and the reason why none of the other carriers deviate from my Traffic Monitor app and yet coles mobile does. This is a transparency issue and i suggest people contact the accc because when the enough people speak out we turn the seeming Goliath on its puny little head and put things into proper perspective. Humanity has the power, NOT corporations. 

** i had difficulty signing up as it was highly confusing & they really need to improve new sign ups. I called customer service, and they were really good

I was able to compare against other apps and carriers because i live near a data congestion area on my yearly phone plan, and so ive been trialing  different providers and using data on a spare device. 

** Compared with other Apps, coles mobile is more intuitive than Amaysim( harder to use than coles), Telstra ( ABSOLUTELY horrendous), Optus (less intuitive to use than coles but more info ), and aldi mobile. missing some data but in many ways i found it easier and simpler.

### 2/5 — Hoorah

*2025-10-01, version 1.5.4*

At last I think I have achieved a log in!  After several weeks of rejection and hours spent holding on on  the phone I think I have at last got access to the App. The question is,  is it worthwhile?

### 2/5 — Too many updates

*2023-08-03, version 1.3.7*

It needs to update twice a month !

### 2/5 — Please restore mobile number visibility

*2022-08-12, version 1.2.2*

Why would you blank out the middle digits. No-one remembers their number especially if it's new or a barely used spare/back up. 
Please restore in next upgrade, the app was perfect as it was.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*