# Collective Health

> Health benefits platform for simpler, supportive, and understandable healthcare experiences. (iPhone/iPad app by Collective Health.)

- Source: https://appshunter.io/ios/app/collective-health/id1032100065 (this page in markdown: same URL + `.md`)
- Developer: [Collective Health](https://appshunter.io/developer/1032100064)
- Category: Health & Fitness, Medical
- Price: Free
- Rating: 4.80/5 from 3,614 App Store ratings · 67 written reviews indexed
- Age rating: 12+
- Requires: iOS 17.6 · 69 MB
- Languages: American English, European Spanish
- Released: 2015-12-16
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/collective-health/id1032100065/reviews.md

## What is Collective Health?

The Collective Health® app gives you a new kind of health benefits experience: one that’s simpler and supportive. Your My Collective® account comes with clear coverage explanations, and tools to find and track care.

With our app, you can:

- Access your health insurance cards on the go
- Review all your medical, dental, and vision benefits in one place
- Get support from our highly trained, compassionate Member Advocates and care navigators
- Find local in-network primary care doctors, specialists, and facilities in seconds
- Estimate costs for upcoming procedures and care services
- View your claims, understand what you owe, and why
- Get tailored tips to help you use your benefits wisely

Start your better benefits experience now by downloading the app.

About Collective Health
Covered by the New York Times, Fortune, Forbes, the Wall Street Journal, and TechCrunch, Collective Health is a platform and technology company proven to deliver a health benefits experience people love — yes, we said love. We help companies give their employees the healthcare experience they deserve, with tools that help members understand healthcare costs, find doctors in their area, and make the most of their benefits.

You can find out more at CollectiveHealth.com/For-Members

## Key features

- Access health insurance cards
- Review medical, dental, vision benefits
- Find in-network doctors and facilities
- Estimate procedure costs
- Track claims and understand costs
- Get support from Member Advocates

## What do users think of Collective Health?

Overall sentiment: negative

**Pros**

- 🚀 Convenient access to insurance information
- 🔒 Secure authentication with two-factor
- 👍 Clean and user-friendly design
- 💡 Helpful features like submitting claims

**Cons**

- 🐛 Two-factor authentication issues
- 🐛 Frequent app crashes and login problems
- 🐛 Inaccurate provider directory listings
- 🐛 Inability to disable two-factor authentication
- 🐛 Lack of Apple Wallet integration

**Commonly reported bugs**

- Get Care feature not loading properly
- Share button not functioning
- Messages and chat not working
- Inability to log in or access account

**Most requested features**

- Ability to zoom in on insurance cards
- Option to customize multi-factor authentication
- Integration with pharmacy benefits
- Support for older iOS devices
- Improved messaging and contact functionality

## Recent user reviews (10 of 67)

All indexed reviews: https://appshunter.io/ios/app/collective-health/id1032100065/reviews.md

### 1/5 — 2 Factor Auth Completely broken

*2026-05-04, version 8.17.1*

It constantly asks for 2 Factor Authentication even after checking remember device. When I enter the code it texts me it says it’s wrong and then won’t let me resend a code. Idk how it’s 2026 and you can’t implement a working 2FA. Not even worth using the app just go on the computer.

### 1/5 — Frustrating app

*2026-03-27*

Called 7 providers listed as in-network on this app, most of them said they don’t take my insurance anymore, one number was for a completely different doctor, and two doctors no longer worked at the places I called. So nothing was accurate and everything is out of date. My ID cards were also wrong and they said they can’t fix that. So literally everything in this app is wrong Such a frustrating app.

### 1/5 — So bad

*2026-03-19, version 8.15.1*

Constantly buggy, gives inaccurate information about what’s spent so far. When you search the doctors it does not tell if it’s network or not. Sad swing at the Cigna.

### 1/5 — Terrible

*2026-03-16, version 8.15.0*

Took almost 2 years for them to approve a claim for which I was fully covered and had $0 patient responsibility for.

Then they sent a check to the provider and there “was an error”. The error was never followed up and 2.5 years the claim ended up in collections.

So here I am applying for mortgages with a medical claim in collections that Collective Health just never paid the provider for. Very strong legal case if it isn’t resolved and impacts my application.

Would give 0 stars if possible.

### 1/5 — Annoying login

*2026-03-03, version 8.14.2*

I hate how it makes me put in a code from my text messages every time I log in with Face ID on my phone, let me have setting to disable this or remember my device. Then after I’ve logged in it asks me if I want to turn notifications on every single time. I don’t want to, stop asking. Stop being so annoying!!!

### 2/5 — Not UX friendly

*2026-02-26, version 8.14.2*

Not easy to send or copy any information within the app. Policy numbers, subscriber ids, can’t email, text medical cards from within app.

### 1/5 — Useless for finding in network providers

*2026-02-25, version 8.14.2*

Do not rely on the app to find in network providers
I was told pro tip don’t use it

### 2/5 — It’s a struggle

*2026-01-15*

I’m looking for a physical therapist. It gives me the name and address for providers but it doesn’t do anything else. I have to google the address to figure out what office the provider is at. Not as helpful as I had hoped.

### 1/5 — 2FA code required too often

*2026-01-15, version 8.13.1*

I shouldn’t have to do a 2FA every single time. Find a reasonable balance.

### 1/5 — Doesn’t work when you need it

*2026-01-10, version 8.13.1*

Won’t load card images when I needed it at the ER

## Frequently asked questions about Collective Health

### What does the Collective Health app do?

The Collective Health app provides a simplified and supportive health benefits experience. It allows users to access their insurance cards, review all their medical, dental, and vision benefits in one place, find in-network providers, estimate costs for care, and track claims.

### What are the key features of the app?

Key features include on-the-go access to health insurance cards, a consolidated view of all medical, dental, and vision benefits, tools to find local in-network doctors and facilities, cost estimation for procedures, and clear claim tracking with explanations of what is owed.

### Is the Collective Health app free to use?

Based on the provided information, the app is available for free download. There are no mentions of subscription fees or in-app purchases, indicating a free model for users.

### Who is the target audience for this app?

This app is designed for individuals who are covered by health benefits managed through Collective Health. It aims to help them understand and utilize their benefits more effectively, find care providers, and manage healthcare costs.

### How does the app help users understand their healthcare costs?

The app helps users understand healthcare costs by providing clear explanations of their coverage, allowing them to view their claims, and offering tools to estimate costs for upcoming procedures and services. This transparency empowers users to make informed decisions about their healthcare.

## Version history (last 5 releases)

### 8.21.0 — 2026-08-24

What's New in 8.21.0

• Submit claims for durable medical equipment with clear guidance on the documents you need.
• Return to an active chat from any screen with a new banner.
• Your inbox now shows the newest messages first.
• Clearer error messages and accurate dental spending.

We value your input and are always improving based on your feedback. If you like these improvements, please take a moment to leave a review!

### 8.20.0 — 2026-06-24

• Fixed a claim submission issue on the diagnosis code screen.
• Tapping a button twice while loading no longer sends duplicate requests.
• Updated Help Center article styling.
• The Add to Apple Wallet button now shows the official Apple design.
• Accessibility and messaging screen improvements.

We value your input and are always improving based on your feedback. If you like these improvements, please take a moment to leave a review!

### 8.19.0 — 2026-06-09

• Show/hide password toggle on Login and Unlock screens.
• Spanish accumulator labels now display correctly.
• Inbox message hyperlinks are now underlined.
• Help Center articles match the web portal styling.
• Fixed false error messages during sign-in, MFA, and Vision Benefits.
• Chat reliability improvements.

We value your input and are always improving based on your feedback. If you like these improvements, please take a moment to leave a review!

### 8.18.0 — 2026-05-14

What's New in 8.18.0

• Hyperlinks in inbox messages are now underlined.
• Fixed login error appearing after a successful sign-in.
• Spanish labels now correct in Activity accumulators.
• Chat UI polish and longer session support during waits.
• Fixed a rare keychain error after app lock.
• Misc fixes to provider info, deep links, and partner links.

We value your input and are always improving based on your feedback. If you like these improvements, please take a moment to leave a review!

### 8.17.1 — 2026-04-29

We’ve made several performance improvements and bug fixes.

We value your input and are always improving based on your feedback. If you like these improvements, please take a moment to leave a review!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*