# College Ave — user reviews > 51 indexed App Store user reviews of College Ave by College Avenue Student Loans, LLC, rated 2.40/5 from 25 ratings. - Source: https://appshunter.io/ios/app/college-ave/id1502777843/reviews - App overview in markdown: https://appshunter.io/ios/app/college-ave/id1502777843.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 2 · 2★ 1 · 1★ 14 ## Newest reviews (14 of 51) ### 1/5 — Useless App and Website *2024-07-09* Always getting errors when logging into the app or following the suggested website address. This always make me nervous when it’s time to make payments because of the unreliable accessibility. Because of this, I will not reapply for another loan through this company. It’s unfortunate because I have 3 more years of undergrad loans to secure. ### 1/5 — Bruh *2024-05-05, version 1.6.4* Very slow I pay they always tryna call me like ### 1/5 — Slow and unhelpful *2024-03-17* App is insanely buggy and slow. It won’t even let me see my second loan I took out with them! Only one of them which forces me to go on to their even worse website! Customer service is nonexistent, it’s as if they want you to miss your payments so they can ruin your life. Take a loan out elsewhere. Honestly wish I could rate this lower because one star is too generous. Making loans this difficult to pay and access is criminal. ### 1/5 — Incredibly Terrible *2024-03-06, version 1.6.2* The only thing that is slower than the College Avenue app is the College Avenue website ### 1/5 — FIX YOUR AUTOPAY *2024-02-23, version 1.6.1* Not only am I getting charged 10% interest on my loan, but I cant even pay off these mother fkrs because their auto pay doesn’t work!! Can’t even add a payment method. Waste of time ### 1/5 — not *2024-02-21* This company is not reliable, non function able and overall just not a good company to work with. I just made an account with this company but have only had bad experiences!! I constantly can’t login into my account through the app nor the website. When trying to retrieve my login information it says my account is non existent. I DO NOT RECOMMEND!!!! ### 1/5 — The worst *2024-02-16, version 1.6.1* If I could give zero stars I would. The slowest app and loses payment info so it makes your account past due. The WORST ### 1/5 — Autopay is faulty *2024-02-01* I’m not sure how many times I’ve tried to set up autopay through the app, but it never works properly ### 1/5 — Broken app. Broken website *2024-01-29* Good luck paying back your student loans because the app and their website will not let you sign in because they never work. Should be criminal for a loan provider to not have working services and forcing you to incur higher debt from interest rates on a loan you can’t pay ### 1/5 — I’m not able to log in *2024-01-12, version 1.5.1* I wanted to track the progress of my loan, and the app refuses to log me in to an account ### 1/5 — Co-signer can’t log in *2023-12-24, version 1.5.1* It would be extremely helpful if I could log in considering I cosigned on the student loan and am making the payments. Everything is under my student so I’m not able to see anything without their login details. ### 1/5 — App takes forever to load *2023-12-02, version 1.5.0* It’s pretty ridiculous that I have to wait 5+ minutes while the app buffers just to make a payment. An app should be convenient. This one is not. ### 1/5 — Takes forever to load *2023-11-02* It takes at least a minute to get through each page because it takes a ridiculous amount of time to load. It shouldn’t take up to 5 minutes just to make a payment. This app is in serious need of an update and has been for months. **Developer response:** Thanks for taking the time to leave a review, we’re sorry you didn’t have a good experience. We are working to speed up the system so both the website and mobile app are faster. College Ave Student Loans ### 1/5 — Can’t even open it? *2023-10-13, version 1.4.8* Each time I attempt to login I cannot. I have to go to a computer. The ONLY app I use that has this issue. Deleting: what’s the point? Disappointing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hindrance *2026-08-16* Couldn’t access online account so I decided to reluctantly download the app. It’s also garbage. ### 1/5 — 1-Loan Pony *2026-06-25* Literally can only view one of my loans - and in my case, it’s the one that both the debt snowball and the debt avalanche methods agree is the worst one for me to work on first. But even ignoring that, only seeing one loan 1) requires people to go to the website version anyways to get the full picture of their loan portfolio, and 2) is completely stupid design at its core ### 1/5 — Non-functional *2025-09-15* Save the frustration and just use the website. This app does not sync up correctly and provides absolutely no value even once you can log in. ### 1/5 — Fake App *2025-08-10, version 1.9.3* This is not the app you're looking for ### 1/5 — App Quality *2025-02-10, version 1.9.1* I'm paying off my College Ave loans faster just so I don't have to deal with this app ### 1/5 — Company, app, personnel ALL belong in the garbage *2025-02-06, version 1.9.1* This company is full of morons who are not fit to do the job required of them. The app is not user friendly at all. Very challenging to navigate. Customer service is lackluster at best. Avoid at all costs. ### 1/5 — I would rate it 0 stars if I could *2025-01-14, version 1.8.1* The app has never even allowed me to log in. Do not even bother downloading this app, just use their terrible website. ### 1/5 — Autopay setup broken *2024-09-15, version 1.6.8* Autopay setup does not work. Cannot make payments. ### 1/5 — App is glitchy in the worst way *2024-09-04* This is the one and only parent loan I will ever be taking with College Ave for to their app and website not operating properly. Of course the navigation works ok but when it comes time to change your payment settings or want to add a one time payment, their system gets all swirly and you get the circle of death that spins indefinitely. Thinking that your request didn’t go through, you repeat the process only to find out that each one went through. To the point that College Ave will accept and process payment when the first two attempts completely paid off the loan. Stay away from College Ave, there are better options out there. ### 1/5 — Can’t even login *2024-08-06* I’ve reinstalled the app three times and I can’t even login. I type in the fields and when I try to continue I get a red flag saying the fields I typed in are required, as though I didn’t type anything at all. Just a complete pain. ## Most praised reviews (10 highest-rated) ### 5/5 — Pretty Helpful *2026-06-28* Honestly I like this app compared to the online one because it’s less confusing and it takes like 3 clicks to pay my loans on time. Also appreciate the reminders ### 5/5 — Works Well *2025-12-18* Been using it to keep track of my loans for about a year now. No major issues as of now and really helpful when paying off/keeping track of total balances for multiple loans. ### 5/5 — Always works for me! *2024-06-17* I have loans through College Ave and Ascent (which recently changed names to Launch?). I have both loan provider apps downloaded, and College Ave is the only one that really works for me. I love the interface, it tells me all the information I need to know, I am able to make easy payments outside of autopay, and it tells me when autopay is scheduled. If you want to change the date your payment is made on, no problem, just give them a call or do it on the app. They were super nice to me on the phone and easy to understand. Not sure what all of the gripes are for; if there isn’t something you can do with your account on the app, just give them a call. I’ve never had issues logging in. ### 5/5 — Nice! *2022-01-07* Love this app! It’s intuitive and user friendly so I can see a clear picture of my loan situation **Developer response:** Thanks for taking the time to submit a review! We're glad to hear that the app is intuitive and user-friendly -- that's what we're always aiming for. ### 5/5 — Great App! *2021-12-14* Easy to access application gives you access to you account information at your finger tips. **Developer response:** Thank you so much for taking the time to review our app! We're glad to hear that it's easy to access your account info. That's what we were aiming for! ### 3/5 — Its good for everything but payment processing is slow *2026-08-13* I live paycheck to pacheck If this app cant process the payment within a certain time, something else will and this is what will cause me to be late. You guys need a better process. ### 2/5 — kinda mid bruv *2025-12-30, version 1.9.7* Confusing UI for what is an app that lets you send money to your maste- err sorry, I mean creditor. ### 2/5 — Payment *2024-05-15, version 1.6.4* I am new to this and had troublemaking a payment, please advise. I am. 77 year old grandma with Parkinson’s and the sole support of my granddaughter. I was recently widowed. I see from other reviews that this is an ongoing issue. Kim fredericks ### 2/5 — The Slowest App on Earth *2023-04-28, version 1.4.4* I dont know what is wrong with this app but anytime I want to do anything on it, it takes FOREVER to load. Its very time consuming and frustrating when I want to make multiple payments.. ### 2/5 — Please commit to this fixing this bug. *2023-04-06* For reference: my app is updated to the latest version when this review is posted. There’s a bug in when completing a payment, an error that states the payment could not be completed and to visit the site or contact College Ave by phone. Well the concern in this is the payments are removed from my selected bank account and I also received a confirmation email. Two changes of state simultaneously (denial and approval, or 200 OK and 400 Bad Request), especially with money, is not efficient nor wise to have in an app such as College Ave. Please handle this so future and current borrowers are not affected, especially who have a limited budget or don’t have the financial room to deal with this type of error --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*