# Collins Community CU Mobile — user reviews > 74 indexed App Store user reviews of Collins Community CU Mobile by Collins Community Credit Union, rated 4.70/5 from 3,729 ratings. - Source: https://appshunter.io/ios/app/collins-community-cu-mobile/id1375506293/reviews - App overview in markdown: https://appshunter.io/ios/app/collins-community-cu-mobile/id1375506293.md - Rating breakdown: 5★ 3,144 · 4★ 338 · 3★ 96 · 2★ 45 · 1★ 106 ## What do users think of Collins Community CU Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Transfers make life easier - 💡 Full screen on iPad - 👍 Great support - 👍 Smooth process - 👍 Helpful staff **Cons** - 🐛 Timeout messages - 🐛 Error messages - 🐛 Lots of technical glitches - 🐛 App crashes constantly - 🐛 Unreliable Face ID/login - 🐛 Outdated and clunky UI - 🐛 Disconnects from budgeting apps - 🐛 Bill pay not working - 🐛 Frequent password changes **Commonly reported bugs** - Login issues - Crashes and freezes - Compatibility problems with newer devices **Most requested features** - Direct pay icon on home screen - iPad-optimized app - Card on/off controls - Mobile check deposit to savings - Fingerprint/Face ID login ## Newest reviews (11 of 74) ### 2/5 — Collins App *2026-04-15, version 25.2.0* Needs to be updated and mordernized ### 4/5 — Timeout messages *2025-08-09, version 23.2.7* To the developer; when the connection times out, just go back to the login screen and don’t put up those dialog boxes…it introduces friction into the experience. These ALWAYS pop up when not using the app (like the next day). The last first thing we want is to be greeted with the error messages when we know we are logged out due to lack of activity. You know you can do better ### 2/5 — App *2025-08-04, version 23.2.7* I tried several times and kept receiving an error message ### 3/5 — Lots and lots of technical glitches *2025-05-21, version 23.2.7* Lots and lots of technical glitches throughout the year every year. Some positive features but the headache gives this experience 3 stars. ### 3/5 — Lots of app problems *2025-05-15* Experiencing app problems every time i use the app for the last 6 years. Gets old. ### 4/5 — Easy to use *2025-03-27, version 23.2.7* The apps works great. I wish that there was a direct pay icon was on the bottom of the page with the others ### 2/5 — This is NOT an iPad app *2025-03-15, version 23.2.7* For some reason, CCU has an app that it claims is for iPad. It's not. It's clearly for iPhone and you have to rotate the screen to view it. This seems just lazy and it's been years. Make a better app, please, or don't pretend this is an iPad app. ### 3/5 — Good Bank app *2024-08-06, version 23.2.5* Honestly really good! It’s 100% better then Fidelity. Bank in general is good ### 2/5 — Face recognition unreliable *2024-03-15, version 20.2.1* Every time I go to use the facial recognition feature, it does not function. The phone number that is given to remedy the problem merely states it isn’t their problem, it is the app provider. ### 2/5 — It’s fine but could be better *2023-05-06, version 20.2.1* As far as I can tell (and I’ve checked everywhere on the app), there’s no way to deposit a checking using the app. How is this not an option? What am I missing? ### 2/5 — Archaic App *2022-07-29, version 20.2.1* This app does the job, but I’ve been meaning to switch credit unions after almost 30 years because of it. It isn’t reliable and the setup really needs streamlined and updated. I hope they make the change soon for their members. ## Most critical reviews (10 lowest-rated) ### 1/5 — App review *2025-12-29, version 23.2.7* Frequently get an error when trying to log in. Happens the most early in the morning. ### 1/5 — Signing in *2025-03-04, version 23.2.7* I constantly get an “error” message when trying to log in. Super frustrating when I’m trying to check my balance. I shouldn’t have to sign in 20 times or wait hours before it decides to let me log in. ### 1/5 — Review *2024-08-08, version 23.2.5* Can't figure out how to switch the app from vertical to horizontal display on the tablet. Annoying. Appreciate you asking for a review. ### 1/5 — Terrible experience *2024-06-29, version 23.2.5* Face ID doesn’t work. Regular login doesn’t work. Why even have an app? ### 1/5 — Unhappy about *2024-04-22, version 20.2.1* Not good credit union, ### 1/5 — Crashes constantly *2023-11-09, version 20.2.1* Nothing will load up properly and it crashes every time I try to use it. I’ve tried activating the quick balances feature and that just gives me an error message. I can’t get this app to work for me. :( ### 1/5 — Needs an update. *2023-07-19, version 20.2.1* This app looks and feels old and outdated. Update your app to make it more user friendly as well, it feels very retro. ### 1/5 — app options *2023-06-10, version 20.2.1* why aren’t we able to turn our cards on and off as we please. like it’s 2023. i was able to do with with wells fargo. veridian allows us to do it like bffr. ### 1/5 — Unable to do more than one task before restarting app *2022-11-17, version 20.2.1* Incredibly frustrating to use. ### 1/5 — Terrible *2022-10-06, version 20.2.1* Honestly been the worst banking experience of my life, been stuck w them 6 years. And the only helpful friendly employee I’ve ever dealt with moved on. ## Most praised reviews (10 highest-rated) ### 5/5 — Transfers *2025-07-13, version 23.2.7* Online transfers make life so much easier!! ### 5/5 — 👍 *2024-10-18, version 23.2.5* It’s pretty cool I like it ### 5/5 — TRANSFER *2024-03-21, version 20.2.1* MOBILE APP IS EASY, stress free Thank you COLLINS CREDIT UNION YOU ROCK!!!!!! ### 5/5 — My review *2023-05-19, version 20.2.1* I like this institution a lot they seem to be very helpful and caring🥰 ### 5/5 — Easy to used *2023-05-04, version 20.2.1* I like this bank! ### 5/5 — Great service *2022-12-14, version 20.2.1* Lv l ### 5/5 — Working Well *2022-09-27, version 20.2.1* By consolidating almost all of our business under one roof with good electronic funds transfer in and out, we’ve been able to keep most of our transactions electronic. Still a few issues with legacy transactions but staff has taken care of them. Now if CCCU could allow Canadian checks to be deposited, we’d have another desirable capability. ### 5/5 — Changing password *2022-08-13, version 20.2.1* This is frustrating. I know we need to continually change our password because of theft. However the duration of time in between requiring a password change is in my opinion a little short. Also the fact that we can’t use older passwords from 3 changes ago is alittle strict. I don’t know how online theft works because I’m not one but it seems I’m running out of passwords. And remembering them at vital times when you really need your online account (weekends) has been a real challenge. Especially because you only get 3 attempts before your locked out. It’s just not realistic. It has left me stranded on holiday weekends (when out of town) and seriously made me question my desire to be apart of this credit union. If these policies need to stay in place then you need to provide a call center open through weekends to solve these issues as they occur. Hopefully you that are reading consider my concerns. Thanks ### 5/5 — Super Helpful *2022-07-30, version 20.2.1* The app has been a super helpful and efficient way to handle my money. All staff are super helpful with any app issues too. ### 5/5 — Meh *2022-07-26, version 20.2.1* Decent app for monitoring.not super user friendly. Would be nice to be able to make mobile deposits to savings accounts like other Credit Union apps. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*