# Colonial Federal Mobile — user reviews

> 7 indexed App Store user reviews of Colonial Federal Mobile by COLONIAL FEDERAL SAVINGS BANK INC, rated 4.77/5 from 175 ratings.

- Source: https://appshunter.io/ios/app/colonial-federal-mobile/id913718099/reviews
- App overview in markdown: https://appshunter.io/ios/app/colonial-federal-mobile/id913718099.md
- Rating breakdown: 5★ 155 · 4★ 11 · 3★ 3 · 2★ 1 · 1★ 5

## Most critical reviews (7 lowest-rated)

### 1/5 — Facial recognition

*2025-01-03*

Facial recognition never works

### 1/5 — This App Needs Revision/ASAP

*2024-06-26*

The latest App update again keeps crashing with IOS…it takes two or more times to get into the account. Streamlining the login would be extremely beneficial to comfortably face recognize the user, there’s always a continuous crashing issue. The bank needs a better Webmaster/App Developer for designing and implementing the maintenance of the CF App accounts. This isn’t a unreasonable request for quality banking.

### 1/5 — Revise the App ASAP

*2019-12-16, version 9.0.1.1*

This latest App update there are "HUGE ADS" that aren't at all practical for scrolling through the account activity. Keep getting "Server Error" message when clicking to review any Pending transaction and cannot go back to review the prior list. Very frustrating! For IOS this isn't a functional app to really use and constantly taking forever again to Load. Streamlining would be extremely beneficial and a better Webmaster at designing and maintenance.

### 3/5 — Updating Password broken

*2025-06-21*

Trying to log in and kept getting a message talking about passwords with Update and Cancel below. Hitting Update gets another message with the same issue with different message and the same buttons. Went to the web page and just had to change my password.

### 5/5 — Customer service

*2024-12-10*

Kerry Shaw provides excellent customer service

### 5/5 — Friendly Banking

*2023-10-17*

I always feel when dealing with Colonial Federal they always a thre for me.

### 5/5 — Works Great!

*2022-11-17*

Always happy except with online check deposits. I recommend going to the ATM machine or in person for this. If there is a question on whether or not in went through, it is a fiasco to investigate.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*