# Colony Bank Mobile Banking — user reviews > 66 indexed App Store user reviews of Colony Bank Mobile Banking by Colony Bank, rated 4.80/5 from 4,292 ratings. - Source: https://appshunter.io/ios/app/colony-bank-mobile-banking/id645484666/reviews - App overview in markdown: https://appshunter.io/ios/app/colony-bank-mobile-banking/id645484666.md - Rating breakdown: 5★ 3,790 · 4★ 344 · 3★ 89 · 2★ 24 · 1★ 45 ## What do users think of Colony Bank Mobile Banking? Overall sentiment: negative **Pros** - 👍 Friendly and helpful staff - 🚀 Convenient mobile banking - 💡 Great community bank with big bank capabilities **Cons** - 🐛 Buggy app updates - 🔍 Discover debit card not widely accepted - ⏱️ Slow transaction updates **Commonly reported bugs** - Login and account access issues - Frequent app crashes and freezes - Inconsistent face ID/fingerprint login **Most requested features** - Ability to use Zelle and bill pay - Faster money transfers - Improved app stability and real-time updates ## Newest reviews (11 of 66) ### 2/5 — It’s Time To Switch *2025-08-04* It’s extremely embarrassing when you shop or eat out and the sales or waitress says they don’t take Discover card, even if you tell them to run it as credit. Colony bank says call and we will get them to take Discover??? It doesn’t work that way because Discover charges fees to the recipient. My card is up for renewal in February and if we don’t get the new Visa card like the Colony credit card, we will be going to a different bank that doesn’t use Discover. It’s annoying and embarrassing. ### 4/5 — Bad Debit Cards *2025-03-28* I really like the bank and the people who work there but I don’t like their debit cards they issue. It’s a Discover debit card and there are places that won’t take it. Please change your debit cards ### 3/5 — App was better before the update. Transactions are way slower to show up *2025-02-06* The app was better before the update The ### 4/5 — Help! *2024-10-18* “Please refresh and accept disclosure to sign in to the app” I get kicked out of the app and this message pops up every now and again. Help! ### 2/5 — App is horrible now *2024-09-24* Disclosure messages keeps popping up and you have to delete them re install to look at it . Really needs to fix this problem ### 3/5 — Like other app better *2024-08-29* I like the other app better. Old one was easy to use in my opinion. ### 3/5 — Checking account *2024-08-23* I can never get in without changing my account number. Face ID ONLY WORKS SOMETIMES. It’s very annoying to go thru that procedure every time. ### 1/5 — Idiots not prepared for update *2024-08-20* Colony idiots not prepared for update. Can’t see accounts for second day in a row because some moron decided to “improve” something that worked fine. Only giving one star because that’s the lowest the app allows me to give. ### 1/5 — Zelle missing? *2024-08-20, version 4014.0.0* I like the new app design and all but I don’t see Zelle in here anymore? Has it been removed completely? ### 1/5 — app *2024-07-19, version 24.1.70* It randomly doesn’t let me log into my account && it crashes alot 😡 ### 1/5 — Connection Issues *2024-06-21, version 24.1.70* I constantly have to delete and upload the app. Poor quality/service ## Most critical reviews (10 lowest-rated) ### 1/5 — Notifications not working. *2026-05-16, version 4021.0.2* Notifications have all but gone. Since making the switch about a year ago this app is trash. ### 1/5 — Online *2025-09-29, version 4018.0.0* Colony bank online banking is HORRIBLE!! ### 1/5 — Terrible *2025-01-31* Won’t give me access to bill pay and Zelle. If I use the transfer feature, it takes days and days for the money to show up in the other bank account. Often decides it doesn’t want to use face i.d. Chat support is unhelpful with bill pay/zelle; they tell me to disable pop up blocker. Which is disabled, but the feature still doesn’t work. ### 1/5 — What has improved *2024-12-10* I can’t access my account half the time. Transactions appear and disappear. Can’t access statements on the app. Appears someone sold Colony a bill of goods and customers are paying the price. ### 1/5 — Update is terrible *2024-10-20* The new update is terrible! I never get notifications as I once had. Yes, I enabled all the settings again. Balance does NOT update in real time! Seems like we’ve went 10 years back in technology but with a new look. ### 1/5 — TRASHH!!! *2024-09-19, version 4014.0.0* This new update is horrible!!! won’t let me sign in!! saying i have to create new password, tried taking that step and it won’t send the 6 digit code to my email to let me create the new password. the bank in town closes at 4pm which is way to early so i can’t even go by there to fix the problem bc i work til 6pm everyday!! i hate the update! finding a new bank asap ### 1/5 — Update has locked me out of account *2024-08-30* My app won’t even let me see my bank account balance bc it keeps saying refresh app and sign disclosure but it doesn’t let me get in to sign it. Waste of time and now I have to go to the bank and fix it which is the point of an app so I don’t have to go to the bank!!! ### 1/5 — Update *2024-08-29* What was the purpose of the update if you all was gonna take everything away. . I’ve been banking with the company for over 10 yrs but this update has definitely ruined it for me. Guess I’ll be taking my services else where !!! ### 1/5 — cant even get into my account *2024-08-22, version 4014.0.0* says i have to make a new password and when i enter all my info says it cant find my sh*t ### 1/5 — Won’t work *2024-08-20* Great start to the new app…… won’t recognize my information for my business account what a joke. ## Most praised reviews (10 highest-rated) ### 5/5 — Leesburg,GA and Dawson,GA *2025-04-26* Great staff and amazing support I get every time I go to either of this colony bank branch!! Awesome customer help! It s our great pleasure to have account in colony bank! ### 5/5 — Local presence *2025-04-22* Having someone you know at a bank is invaluable these days, Colony fits the bill! ### 5/5 — Great people! *2025-03-20* Everyone is so helpful and really cares. Community bank with big bank ability, products, and services. ### 5/5 — Best Bank! *2025-02-01* Colony Bank is a great place to bank. They are very friendly and knowledgeable. ### 5/5 — Debit card *2025-01-18* I will be happy when y’all change companies for the debit card. There are different businesses that I cannot pay with Discover. So I have to put on a credit card. This is not only inconvenient, it is embarrassing. ### 5/5 — Exceptional Service *2024-10-02* The staff is very professional and friendly. ### 5/5 — Barbie Jamison *2024-09-15* I have been using Colony Bank in Eastman Ga for years!! Wouldn’t change a thing!! The customer service is beyond amazing!! ### 5/5 — Great upgrade *2024-08-26* App is a wonderful improvement from the previous app. It did take a few days to work out the kinks when transitioning but well worth it. Highly recommend this app!! ### 5/5 — Bank love *2024-08-21, version 4014.0.0* 🥰🥰🥰🥰 I love bank ### 5/5 — Decent *2024-01-24, version 23.1.70* Randomly stops sending account alerts. Decent other than that. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*