# COLOP e-mark create — user reviews > 12 indexed App Store user reviews of COLOP e by COLOP Stempelerzeugung Skopek GmbH & Co KG, rated 1.75/5 from 16 ratings. - Source: https://appshunter.io/ios/app/colop-e-mark-create/id1495711003/reviews - App overview in markdown: https://appshunter.io/ios/app/colop-e-mark-create/id1495711003.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 0 · 2★ 5 · 1★ 9 ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed!! *2020-10-17* The app doesn’t stay connected. I try to add more templates from the website but EVERYTIME it says cannot establish connection & check my internet. Nothing is wrong with my internet connection! I can’t even get to the online help to figure out what to do! I wasted $400!! So DISAPPOINTED!!😡 **Developer response:** Please ensure that your e-mark create is connected through the app and not in the Wifi settings of your device. With iOS 14 there are new privacy settings which need to be accepted in order to connect properly. If that doesn't help you, please don't hesitate to contact us via support.na@my-emark-create.com - Lisa from the COLOP e-mark team ### 1/5 — EMark Creates *2020-07-27* I thought ‘‘tis is filled with beautiful photos and designs. Very surprised that I could not connect to my own network well just received and very disappointed going back to HSN TOMORROW **Developer response:** Did you already have a look at our many cliparts provided within the app? You can add them to your imprints in the Editor if you click on Add - Image - Clipart. You can also add your own pictures from the photo gallery of your device by clicking Add - Image - Photo. If you have ongoing connection problems, please contact us at emark@colop.com - Sandra from the COLOP e-mark Team ### 1/5 — Importing *2020-07-26* I reinstalled app and am unable to import single images. The bundles are importing but single images are “failing to import.” Suggestions? **Developer response:** You can only import '.emark' files into our app - if you want to insert images, please use 'add images' in the editor and select your file. In case of any other questions reach out to emark@colop.com - Lisa from the COLOP e-mark Team ### 1/5 — Confused *2020-07-23* I wish it would have been made clear that e-mark colop and e-mark colop create are two different machines and the create will not work with the desktop software- so now I have to use my 72 year old eyes on my phone screen to use the software- this is not enjoyable- I suppose I have to buy a tablet to try to like this extremely expensive toy **Developer response:** We're sorry for the inconvenience, we already contacted our distributor that they clarify which software works with the e-mark create. If you need any more help, please contact us at emark@colop.com, we're there to help - Lisa from the COLOP e-mark Team ### 1/5 — App keeps crashing *2020-07-23* I was so excited to get this today and it worked great at first but now every time I try and send something to print the app crashes and I have to start over. Very Frustrating! I also wish the bonus images you got with the ink and machine actually loaded into the app not have to remain on your device. **Developer response:** We're sorry for the inconvenience! It can help to reinstall the app in this case. Please contact us for more information at emark@colop.com - Lisa from the COLOP e-mark Team ### 1/5 — Dissapointed *2020-07-22* I was very excited to receive my Colop today. After setting it up, I learned it is impossible to connect to the app. I’ve tried for 2 hours. **Developer response:** We're sorry to hear that you couldn't connect your app. Please contact us at emark@colop.com, we're happy to assist you - Lisa from the COLOP e-mark Team ### 2/5 — Disconnects from my phone every three minutes! *2022-11-12* I have to restart the app all the time. I print one object and when I want to print a second one, my machine is already disconnected and it hasn’t even been three minutes since the last connection established. I don’t know why this is so finicky, but is stressing me out. **Developer response:** We're sorry for the inconvenience, it should not work like you described. Please have a look at our FAQ regarding connection (https://colop-emark.zendesk.com/hc/articles/6077011280669) or contact us at support.us@colop-emark.zendesk.com, we're happy to help you - Lisa from the COLOP e-mark team ### 2/5 — Buggy *2021-08-14* The latest update resulted in loss of multi line print. Sending to print is hit and miss. Support is non existent on Create. If looking to buy this device don’t buy the create. Buy the Emark that us NOT branded create. **Developer response:** The 2- and 3-line imprint option has not been removed from the create app. We're sorry that you have problems with sending imprints. Please contact us at support.na@my-emark-create.com and we will help you - Sandra from the COLOP e-mark Team ### 2/5 — Just OK *2020-07-26* I need to be able to have my saved imprints on iPhone as well as my iPad. Is there anyway that can be done. **Developer response:** You can use the share/import function in the app. Just go to 'my imprints' and select the imprints that you would like to share. On iOS devices you can easily transfer the imprints via AirDrop. If you have any other questions, contact us on emark@colop.com - Lisa from the COLOP e-mark team ### 2/5 — Lacks Luster *2020-07-21* Software is just okay. The program is okay for what you get but this company really needs to improve on the machine because for a $400 hand held printer that half the time doesn’t want to connect to your iPhone internet connection not to mention it doesn’t like the PC software they really need to work out some bugs. Oh well back to HSN it goes!! **Developer response:** Thank you for your comment! Please be aware that the e-mark create can only be used with the e-mark create app, there is no PC software for the e-mark create. We are happy to help you with your connection issue - feel free to contact us via emark@colop.com - Lisa from the COLOP e-mark Team ## Most praised reviews (2 highest-rated) ### 5/5 — So far so good *2020-08-29* The app has work well for me. There are some hiccups, but not too bad. The printer works great, and I’m able to design things on the app. It’s a lot of fun! It takes some time to learn everything, but I think I got the hang of it now! **Developer response:** Thank you for your comment - glad that you like it. Lisa from the COLOP e-mark Team ### 4/5 — Needs more instructions *2020-07-23* I just got mine, no problems connecting to the WiFi on my iPad. So far so good on what I have been able to figure out on my own. It prints nicely, glides smooth. I would give it 5 stars but it really needs a better instruction manual, not everyone is tech savvy and for the price I would think it would come with some better instructions. **Developer response:** Thanks for your feedback! In case you need some more information on usage, reach out to emark@colop.com - Lisa from the COLOP e-mark Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-03.*