# Colsanitas

> Prepaid medicine management app for users of Colsanitas and Medisanitas. (iPhone/iPad app by Organización Sanitas Internacional.)

- Source: https://appshunter.io/ios/app/colsanitas/id710647725 (this page in markdown: same URL + `.md`)
- Developer: [Organización Sanitas Internacional](https://appshunter.io/developer/1248483432)
- Category: Medical, Utilities
- Price: Free
- Rating: 4.70/5 from 501 App Store ratings · 85 written reviews indexed
- Age rating: 17+
- Requires: iOS 15.1 · 35 MB
- Languages: American English, European Spanish
- Released: 2013-09-20
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/colsanitas/id710647725/reviews.md

## What is Colsanitas?

Si eres usuario Colsanitas o Medisanitas, descarga nuestra app en la que podrás acceder a nuestros servicios y gestionar los trámites de tu medicina prepagada desde donde estés.

Aquí podrás:

- Realizar el pago de tus facturas, pagos anticipados o pagos de inclusiones y nuevos contratos

- Consultar el historial de pagos realizados

- Gestionar tus métodos de pago

- Solicitar, cancelar y reagendar citas con médicos de nuestra infraestructura

- Solicitar autorizaciones de servicios médicos de diagnóstico o cirugía y
consultar el estado de cada una de ellas

- Acceder al Directorio Médico, ver la ubicación y la ruta más rápida. También vas a poder calificar tu experiencia

- Realizar compra de vales, consultar los que tienes disponibles y los que ya has consumido

- Activar el seguro de viaje y solicitar el certificado de activación para la asistencia médica en el exterior

- Actualizar tus datos personales, datos de contacto, correspondencia, asignar una foto de perfil y cambiar tu contraseña

- Consultar el Directorio de Oficinas

- Solicitar un duplicado de tu carné y certificados de retención

## Key features

- Pay bills and make advance payments
- Schedule, cancel, and reschedule appointments
- Request and track medical service authorizations
- Access medical directory with navigation
- Purchase and manage vouchers
- Activate travel insurance
- Update personal and contact information

## What do users think of Colsanitas?

Overall sentiment: mixed

**Pros**

- 🚀 Fast and efficient processes
- 👍 Easy to use and handle
- 👍 Intuitive interface
- 👍 Agility in procedures
- 👍 Practical and convenient
- 👍 Excellent service
- 👍 Good application functionality
- 👍 Quick authorizations
- 👍 Flexible and fast attention
- 👍 Organised and easy to use

**Cons**

- 🐛 Slow interface
- 🐛 Navigation not intuitive
- 🐛 Errors in purchasing multiple vouchers
- 🐛 UI errors
- 🐛 Navigation not friendly on iOS
- 🐛 Authorization delays (10-15 days)
- 🐛 Inconsistencies with internet connection errors
- 🐛 App fails too often
- 🐛 Cannot consult specialized exam results
- 🐛 No authorizations processed
- 🐛 Difficulties obtaining authorization for lab tests
- 🐛 Password validation issues (constant resets)
- 🐛 Delays and lack of empathy for children's medication authorization
- 🐛 App is not responsive
- 🐛 App does not adjust to screen size
- 🐛 Slow loading times
- 🐛 App crashes
- 🐛 Password reset is a nightmare
- 🐛 Confirmation code SMS delays
- 🐛 App requires frequent password changes
- 🐛 Payment with PSE fails
- 🐛 Internal errors when downloading invoices
- 🐛 Cannot schedule appointments (dentistry)
- 🐛 Internal error when selecting document type
- 🐛 App does not allow entering ID
- 🐛 App is slow and closes by itself
- 🐛 Cannot consult lab and image results
- 🐛 System is slow to open and requires code
- 🐛 App breaks constantly
- 🐛 Navigation is very poor
- 🐛 Cannot purchase vouchers
- 🐛 App does not allow inscription of cards for payment
- 🐛 Missing guard information
- 🐛 Platform does not adapt to phone size
- 🐛 App crashes on update
- 🐛 Cannot book appointments
- 🐛 Directory medical not updated
- 🐛 App does not open on iPhone X
- 🐛 New update crashes
- 🐛 Cannot purchase electronic vouchers
- 🐛 App is not functional
- 🐛 App does not allow to see medical directory
- 🐛 App does not open
- 🐛 App is unusable

**Commonly reported bugs**

- Fails when purchasing more than one voucher
- Specialties are repeated and without cities
- UI errors
- Navigation not friendly on iOS
- App shows no internet connection when there is
- Cannot consult specialized exam results
- No authorizations processed
- Difficulties obtaining authorization for lab tests
- Password validation issues (constant resets)
- Delays and lack of empathy for children's medication authorization
- App is not responsive
- App does not adjust to screen size
- Slow loading times
- App crashes
- Password reset is a nightmare
- Confirmation code SMS delays
- App requires frequent password changes
- Payment with PSE fails
- Internal errors when downloading invoices
- Cannot schedule appointments (dentistry)
- Internal error when selecting document type
- App does not allow entering ID
- App is slow and closes by itself
- Cannot consult lab and image results
- System is slow to open and requires code
- App breaks constantly
- Navigation is very poor
- Cannot purchase vouchers
- App does not allow inscription of cards for payment
- Missing guard information
- Platform does not adapt to phone size
- App crashes on update
- Cannot book appointments
- Directory medical not updated
- App does not open on iPhone X
- New update crashes
- Cannot purchase electronic vouchers
- App is not functional
- App does not allow to see medical directory
- App does not open
- App is unusable
- Viewport is above the window during PSE transactions
- App does not adjust to screen size, hiding options
- Internal error when trying to download invoice
- Internal error when trying to select document type before login
- App is damaged after update
- App crashes when searching without text
- Directory search remains searching with keyboard deployed
- App does not remember password
- Voucher purchase works 1 out of 3 attempts
- Medical directory search is not efficient
- Pages are skipped when clicking 'next'
- Cannot book appointments from directory
- App crashes when trying to buy a voucher
- Voucher purchase never works
- Keyboard sometimes does not work on mobile web
- App is slow and section for appointments does not work
- Vouchers cannot be purchased
- App does not allow inscription of cards for payment
- Cannot see or purchase vouchers
- Missing guard information
- Platform does not adapt to phone size
- App crashes on update
- Cannot book appointments
- Directory medical not updated
- App does not open on iPhone X
- New update crashes
- Cannot purchase electronic vouchers
- App is not functional
- App does not allow to see medical directory
- App does not open
- App is unusable

**Most requested features**

- Confirmation of correct documents
- More simple and effective handling
- User persona analysis
- Ability to view/download medical history
- QR code for voucher purchase in clinics
- Dark mode
- Face ID integration
- Improved search and filtering in medical directory
- Ability to book appointments directly from medical directory
- Information on on-call services

## Recent user reviews (10 of 85)

All indexed reviews: https://appshunter.io/ios/app/colsanitas/id710647725/reviews.md

### 3/5 — App con oportunidades de mejora

*2026-07-17*

Interfaz muy lenta y no es intuitiva, deben mejorarla

### 5/5 — Agilidad

*2026-06-12, version 9.7.4*

Hace fácil y rápido realizar trámites desde donde uno se halle, sea desde la calle, el sitio de trabajo o la comodidad del hogar❤️

### 3/5 — Funciona muy bien.

*2026-06-12, version 9.7.4*

Me parece que podría mejorar si hubiera una confirmacion de que los documentos relacionados son los correctos.

### 3/5 — Facilidad y practicidad en deuda

*2026-06-12, version 9.7.4*

La aplicación ha mejorado mucho pero le falta trabajar en un manejo más simple y efectivo. Es necesario revisar y hacer un análisis de user persona

### 3/5 — Error

*2026-06-11, version 9.7.4*

Falla en la compra de más de un vale

### 5/5 — Buena App

*2026-06-10, version 9.7.4*

Fácil de manejar

### 1/5 — Tiene errores

*2026-06-01, version 9.7.4*

Hay especialidades que salen repetidas y sin ciudades. Hay errores de UI, la navegación no es amigable en iOS. Necesita mejorar mucho.

### 1/5 — Autorización de procedimientos y productos, es un asco, se demoran 10-15 días en fórmulas que tenías

*2026-05-29, version 9.7.4*

Las fórmulas de autorización tienen 15 días de habilitación, y las autorizaciones son extremadamente demoradas en especial para medicamentos, se manda autorizar una y otra vez medicamentos que se demoran 10, 15 días en aprobación y cuando sale la aprobación, la fórmula ya no está vigente, o sea se pierde todo toca volver a empezar, toca volver a pedir citas médicas para que vuelvan a formular leer el medicamento de control para que se demore otros 15 20 días, la respuesta y nuevamente la aprueben cuando ya está vencida, nos estamos quedándose sin medicamentos, nos está tocando comprar medicamentos de altísimo, costo por la ineficiencia en el proceso de autorización de Colsanitas

### 5/5 — Buena

*2026-05-28, version 9.7.4*

Muy buena

### 3/5 — INCONSISTENCIAS

*2026-05-27, version 9.7.4*

Cuando trate de cargar archivos aparecía que no tenía conexión a Internet cuando sí y siguió el proceso

## Frequently asked questions about Colsanitas

### What can I do with the Colsanitas app?

The app allows users to manage their prepaid medicine services. You can pay bills, schedule and manage medical appointments, request authorizations for diagnostic or surgical services, access the medical directory, purchase vouchers, activate travel insurance, and update your personal information.

### Is the Colsanitas app free to download and use?

Yes, the application is free to download and use for all registered users of Colsanitas or Medisanitas. There are no additional costs associated with downloading or accessing the services through the app.

### What are the main features for managing appointments?

You can request new appointments with doctors from their network, cancel existing appointments if your plans change, and reschedule them to a more convenient time. The app also allows you to consult the medical directory to find doctors and view their locations.

### How can I manage payments through the app?

The app provides comprehensive payment management features. You can make payments for your monthly bills, pay in advance, and handle payments for inclusions and new contracts. Additionally, you can view your payment history and manage your preferred payment methods.

### Can I get medical authorizations through the app?

Yes, you can request authorizations for diagnostic or surgical medical services directly through the app. The app also allows you to check the status of each authorization request, keeping you informed about the process.

## Version history (last 5 releases)

### 9.8.5 — 2026-08-20

Tu app sigue evolucionando! Hemos optimizado la experiencia para que gestionar tus servicios sea más fácil, rápido y seguro. Además, incorporamos nuevas funcionalidades, mejoras en el inicio de sesión y ajustes que hacen la navegación más intuitiva y eficiente.

### 9.8.2 — 2026-07-09

Tu app sigue evolucionando! Hemos optimizado la experiencia para que gestionar tus servicios sea más fácil, rápido y seguro. Además, incorporamos nuevas funcionalidades, mejoras en el inicio de sesión y ajustes que hacen la navegación más intuitiva y eficiente.

### 9.7.4 — 2026-03-04

¡Actualizamos nuestra APP para ti ! implementamos mejoras de seguridad optimizando tu experiencia. 
¡Actualízala y disfruta una navegación más segura!

### 9.7.1 — 2025-12-27

¡Actualizamos nuestra APP para ti ! Ahora puedes consultar más fácilmente las autorizaciones de tus servicios e inscribir tus métodos de pago, además de otras mejoras generales que hacen la APP más rápida, intuitiva y fácil de usar, optimizando tu experiencia.

Actualízala y disfruta una navegación mas ágil y sencilla !

### 9.6.8 — 2025-10-27

¡Tu app ahora es más simple y completa! Hemos unificado la experiencia para que navegar entre secciones sea más fácil, intuitivo y rápido. Ahora encontrarás todo lo que necesitas en un solo lugar.

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## More apps by Organización Sanitas Internacional

- [EPS Sanitas](https://appshunter.io/ios/app/eps-sanitas/id960869433)
- [Osipostales](https://appshunter.io/ios/app/osipostales/id1269733312)

All apps by Organización Sanitas Internacional: https://appshunter.io/developer/1248483432

## Related topics

[eps sanitas](https://appshunter.io/ios/topics/eps-sanitas) · [sanitas](https://appshunter.io/ios/topics/sanitas)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*