# Columbia Bank Mobile Banking — user reviews > 74 indexed App Store user reviews of Columbia Bank Mobile Banking by Columbia Bank, rated 4.79/5 from 4,998 ratings. - Source: https://appshunter.io/ios/app/columbia-bank-mobile-banking/id624665667/reviews - App overview in markdown: https://appshunter.io/ios/app/columbia-bank-mobile-banking/id624665667.md - Rating breakdown: 5★ 4,112 · 4★ 314 · 3★ 66 · 2★ 24 · 1★ 116 ## What do users think of Columbia Bank Mobile Banking? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Convenient mobile banking - 💡 Useful features like mobile check deposit - 🤝 Good customer service - 🏆 Excellent bank overall **Cons** - 🐛 Frequent app crashes - 🔍 Unreliable mobile deposit - 🔌 Slow transaction processing - 🤔 Complicated online banking experience - 🚫 Zelle feature not working **Commonly reported bugs** - App crashes when using Zelle - Mobile deposits often rejected - Online transfers and payments unreliable **Most requested features** - Integrate Zelle for faster payments - Streamline online/mobile banking experience - Improve mobile deposit reliability - Add widget for quick balance check ## Newest reviews (10 of 74) ### 2/5 — New format *2026-08-24, version 2026.4.2.4* Do not like new format. Less user friendly. ### 2/5 — Widget for quick balance went away in iOS 18 *2024-10-18, version 2024.4.0.10* App was good until iOS 18 and after that I no longer have the ability to use a widget to show my account balances without having to log into my account on the app. ### 2/5 — Horrible for online banking *2024-10-07, version 2024.4.0.10* A great bank, but doing anything in the app is so much more complicated compared to other banking apps I’ve used like Chase or Ally. Zelle has a bunch of extra steps. A basic bank transfer to your other accounts becomes a complicated multi-step process. Their whole app and website will shut down for days at a time while they update their system. Seems like they need to bring their app into the modern era and streamline their technology, would not recommend if you do your banking on a phone a lot. Great for people who love to do banking only in-person. ### 4/5 — Mobile Deposit Issues *2022-10-05, version 2022.6.0.2* The camera is not working correctly during mobile deposits. Since you can’t capture the check images, you can’t complete the deposit. ### 1/5 — Crashes tapping Bill Pay *2020-12-16, version 6.5.2.50* I just installed this app and when I tap on Bill Pay, the app closes. ### 5/5 — Good Bank *2020-10-30, version 6.5.2.50* Happy with the app, love my bank, They are on top of things and this is what I like about my bank, pretty much nothing goes un-noticed and if they think it’s fraud you will be notified 😃👍🏻 ### 5/5 — THE BEST BIG SMALL TOWN BANK *2020-10-14, version 6.4.1.49* I have been doing both my business and personal banking with Columbia for about 30 years. They are large enough to provide any service that I might need and small enough so that they know my name. I wouldn’t bank anywhere else. ### 1/5 — Terrible app! *2020-10-13, version 6.4.1.49* This app needs to be rewritten!so many things just don’t work. In fact, I’m writing this review in the app and it doesn’t show what I’m typing!! ### 1/5 — App is good, mobile deposit takes too long *2020-08-08, version 6.4.1.49* The app is good for checking your balance and things like that. If you deposit a check with this app it takes entirely too long. Chase takes one business day with their app. Columbia take 4-5. ### 5/5 — Amazing App! Very easy to use and quick. *2020-06-05, version 6.3.1.47* This app functions very well. It’s very simple to use and everything you need is easily accessible. Love the cash back feature! ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow and didn’t give advice *2026-07-22, version 2026.4.2.4* Really Slow and didn’t give advice. You are never updated about your own account because never the transactions are in real time. If someone stolen your money you will know only if open the application ### 1/5 — Slow *2026-04-11, version 2025.10.1.1* STOP ASKING ME! I made a review 8xs in the past 2 days bc there’s a glitch. App is slow and does not alert me to deposits or withdrawals. ### 1/5 — Delayed *2026-03-28, version 2025.10.1.1* You receive information about your account only when open the app. Didn’t received notification instantly. Really slow all transactions. Can’t change the account to make payments and don’t have any help assistance ### 1/5 — Zelle What? *2025-09-23, version 2025.5.0.3* The convenience of a mobile banking app goes flying through the window when I try to use the Zelle feature. Inconvenience is an understatement. Since I’ve had this, the Zelle option crashes the app. I have to delete the app, redownload it and sign in, set up Face ID all over again each time I want to send a Zelle payment. The first one goes through but after that, it crashes each time. This is beyond annoying and inconvenient. I expect more from my banking app. I’ve never had this issue with other banking mobile apps. Highly disappointed. ### 1/5 — Their mobile & online banking is very subpar *2025-06-04, version 2025.2.2.3* We have banked with Columbia Bank for a few years now. Their app and online systems usually reject our mobile deposits the 1st time we submit them, we don’t change a thing on the deposits, do it again the same exact way, then it accepts it. When we try to transfer money out to our other accounts (already approved by Columbia and in the system) 50/50 chance it allows us. If it rejects, we try again and same process, again 50/50 chance for approval. So according to Columbia, they don’t want money going in or coming out of their bank. Luckily for us, we bank elsewhere and take the majority of our money out of Columbia these days. ### 1/5 — Trash app *2025-03-19, version 2025.2.2.3* Doesn’t load half the time and sometimes says it’s unavailable. Notifications of transactions come days after transactions were actually made. ### 1/5 — Text receipt *2024-11-01, version 2024.4.0.10* I’ve always had text receipt on my phone at the ATM and now it’s not an option. What happened? ### 1/5 — Pretty frustrating bank *2023-10-13, version 2023.3.0.8* I’ve tried multiple times to use my card different places and each place I have to call Colombia and make sure the purchase goes through. Somehow my local Walmart is considered potential fraud. ### 1/5 — Horrible Services and policies *2022-12-29, version 2022.09.1.1* Worst case of greed I’ve ever seen. I am closing my account. I refuse to pay for not maintains their set account balance. I have. Usaa account and another account for the same amount of years that I’ve maintained the Rahway account. The new cooperate greed charges, if the balance isn’t their standards. I can but I refuse. So I must say goodbye. I’m sure we won’t miss each other. ### 1/5 — The worst banking app *2022-03-26, version 2021.11.0.59* Worst banking app out there. Deposits are nearly impossible. Always an error. You would think in this day and age they would be more proficient in the technology world. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome app *2026-05-21, version 2025.10.1.1* Great functionality and easy to use ### 5/5 — Zelle doesn’t work *2025-09-13, version 2025.5.0.3* If Zelle doesn’t work, banking with Columbia isn’t going to work for me. Hope this resolves. ### 5/5 — Columbia Bank *2025-01-12, version 2024.4.0.10* Excellent app easy on to use ### 5/5 — Great Bank! *2024-12-06, version 2024.4.0.10* Very Personal bank. They know their customers and treat them well. Also the app is very user friendly. ### 5/5 — The best bank *2024-05-01, version 2024.1.0.1* The best bank ### 5/5 — Not working correctly *2022-10-12, version 2022.6.0.2* The mobile deposit feature isn’t working correctly, you can’t take a picture of the check to complete the deposit . ### 5/5 — Branch on River Road in Fair Lawn,NJ *2022-01-26, version 2021.11.0.59* The parking lot is dangerous to walk in as well as to drive in. This has been a condition that has been worsening over time. This needs to be addressed ASAP. before someone gets hurt or car gets damaged. I am a customer for 30+ years as well as a stock holder. Please get this issue resolved! George Cooney (973)626-3222. Thank you. ### 5/5 — Review *2021-09-02, version 2021.6.0.53* The most amazing bank ever!!! Always courteous, professional and Helpful with all my banking needs… Highly recommend Columbia bank To anyone who is looking for a new Bank to have all their checking or savings Needs met!!! ### 5/5 — Review *2021-06-24, version 2021.3.0.52* Never have an issue. Great service ### 5/5 — Turtle slow *2021-01-05, version 6.5.5.51* Any transportations made can take up to 3 days before it appears. Not up to the minute transactions like other banks. Not as accurate sorry to say! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*