# Columbia Gas

> Mobile app for managing natural gas accounts, payments, and service. (iPhone/iPad app by Smart Energy Systems LLC.)

- Source: https://appshunter.io/ios/app/columbia-gas/id1560716975 (this page in markdown: same URL + `.md`)
- Developer: [Smart Energy Systems LLC](https://appshunter.io/developer/1062247242)
- Category: Utilities, Business
- Price: Free
- Rating: 4.80/5 from 50,653 App Store ratings · 113 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 33 MB
- Languages: American English
- Released: 2021-08-18
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/columbia-gas/id1560716975/reviews.md

## What is Columbia Gas?

We want to make things easier for YOU!
Convenience. Control. Choice.


Download the free Columbia Gas Mobile App today and customize your account so it’s perfect for YOU. Easily view your bill, check usage or make a payment. Enroll in programs like AutoPay, Budget Plan and many more. From anywhere, at any time!


Features include:



ACCOUNT MANAGEMENT
•	Pay bills and view payment history 
•	Start, stop or move your natural gas service
•	View payment history
•	Enroll in our billing and payment programs like AutoPay, Budget Plan and Paperless Billing

USAGE INFORMATION
•	See your energy usage history
•	Compare your month-over-month usage

CONVENIENCE
•	Download a PDF of your bill
•	Manage multiple accounts from within the app
•	Easily log in with Touch ID®/Face ID®
•	Select "Remember me" for easy login

## Key features

- Pay bills and view payment history
- Start, stop, or move natural gas service
- Enroll in billing and payment programs
- View energy usage history
- Compare month-over-month usage
- Download PDF bills
- Manage multiple accounts
- Secure login with Touch ID/Face ID

## What do users think of Columbia Gas?

Overall sentiment: neutral

**Pros**

- 👍 Easy to use app
- 🚀 Convenient bill payment
- 💡 Helpful features like account management
- 👍 Consumer-friendly website
- 🚀 Quick and responsive

**Cons**

- 🐛 Frequent app crashes and service outages
- 🔒 Security issues with login and biometrics
- 💰 Unexpected price increases and hidden fees
- 🤔 Inconsistent and confusing billing information
- 👎 Poor customer service and communication

**Commonly reported bugs**

- Login and biometric authentication failures
- Billing information not accurately reflected
- App force-closing when accessing certain features

**Most requested features**

- Ability to save/download bills
- Integration with digital wallets and payment methods
- Improved navigation and user experience
- Real-time account updates and notifications

## Recent user reviews (10 of 113)

All indexed reviews: https://appshunter.io/ios/app/columbia-gas/id1560716975/reviews.md

### 5/5 — Bills

*2026-08-22, version 1.42*

Budget billing I think is the better option. No surprise billing when you’re on a budget.

### 1/5 — Messed

*2026-06-09, version 1.40*

They changed 
 again I have had to put all my bank information into the account again. Meanwhile unknownly they charged me a late fee. I have to separate gas bills and pay it regularly. They stink like sh.

### 5/5 — Easy and Convenient

*2026-05-27, version 1.39*

This app is easy and convenient allowing me to pay my bill on the go and not have to remember to pay it from my computer when I get home.

### 5/5 — review - too much money/month due

*2026-05-26, version 1.39*

I realize Everything is more expensive; but we are on fixed income - gas bill keeps increasing, please lower our cost.  We do Not use that much gas.

### 2/5 — Can’t choose payment date in app

*2026-05-23, version 1.39*

I’m unable to choose any date other than the due date to make my payment for n the app. In previous versions I could schedule a payment earlier than the due date. Rather inconvenient.

### 1/5 — Update

*2026-05-15, version 1.39*

Why the updates, always. This is an app for looking at and paying my gas bill, once a month. And without fail, I go to pay my bill and I have to update my app first, a big enough update that my phone wants to wait until I get to wifi to update. I thought the app was supposed to be convenient.

### 1/5 — Never be unavailable

*2026-03-30, version 1.38*

When someone wants to make a payment this app should never be unavailable

### 5/5 — Happy

*2026-02-11, version 1.34*

The best company in the world I’m very happy with they

### 1/5 — Cannot Submit Payment

*2026-01-28, version 1.33*

I never had an issue with the app until about 1 year ago. I get to the Select Payment Method screen, select my method of payment, and regardless of what I select or input I cannot press the Continue button. It is not my screen or anything else because tapping the exact same spot works throughout the process until that point.

### 1/5 — Not impressed

*2025-11-27, version 1.32*

Doesn’t accept Touch ID or Face ID after turned on. Still have to sign in. Not acceptable. As much as Columbia pushes using the app, one would think they would have it right. Poor, poor, poor

## Frequently asked questions about Columbia Gas

### What can I do with the Columbia Gas app?

The app allows you to manage your natural gas account with convenience and control. You can easily view and pay your bills, check your energy usage history, and compare it month-over-month. It also enables you to start, stop, or move your natural gas service and enroll in various billing and payment programs.

### Is the Columbia Gas app free to download and use?

Yes, the Columbia Gas Mobile App is free to download and use. There are no charges associated with downloading or accessing the core features of the application.

### What are the key features for managing my bill?

You can view your current bill, download a PDF of your bill, and view your payment history. The app also allows you to enroll in programs like AutoPay, Budget Plan, and Paperless Billing for easier bill management.

### Can I manage multiple accounts through the app?

Yes, the app is designed to help you manage multiple accounts from within a single application. This makes it convenient for users who have more than one natural gas service account with Columbia Gas.

### How does the app help with energy usage tracking?

The app provides access to your energy usage history, allowing you to see how much energy you've consumed. You can also compare your usage from one month to the next, which can help you identify patterns and potential areas for conservation.

## Version history (last 5 releases)

### 1.42 — 2026-08-19

This update includes bug fixes and a few small performance improvements.

### 1.41 — 2026-07-02

This update includes bug fixes and a few small performance improvements.

### 1.40 — 2026-06-04

This update includes bug fixes and a few small performance improvements.

### 1.39 — 2026-05-12

This update includes bug fixes and a few small performance improvements.

### 1.38 — 2026-03-18

This update includes bug fixes and a few small performance improvements.

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## More apps by Smart Energy Systems LLC

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All apps by Smart Energy Systems LLC: https://appshunter.io/developer/1062247242

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*