# Columbia Gas — user reviews > 113 indexed App Store user reviews of Columbia Gas by Smart Energy Systems LLC, rated 4.80/5 from 50,653 ratings. - Source: https://appshunter.io/ios/app/columbia-gas/id1560716975/reviews - App overview in markdown: https://appshunter.io/ios/app/columbia-gas/id1560716975.md - Rating breakdown: 5★ 44,756 · 4★ 3,743 · 3★ 1,149 · 2★ 271 · 1★ 734 ## What do users think of Columbia Gas? Overall sentiment: neutral **Pros** - 👍 Easy to use app - 🚀 Convenient bill payment - 💡 Helpful features like account management - 👍 Consumer-friendly website - 🚀 Quick and responsive **Cons** - 🐛 Frequent app crashes and service outages - 🔒 Security issues with login and biometrics - 💰 Unexpected price increases and hidden fees - 🤔 Inconsistent and confusing billing information - 👎 Poor customer service and communication **Commonly reported bugs** - Login and biometric authentication failures - Billing information not accurately reflected - App force-closing when accessing certain features **Most requested features** - Ability to save/download bills - Integration with digital wallets and payment methods - Improved navigation and user experience - Real-time account updates and notifications ## Newest reviews (10 of 113) ### 2/5 — Can’t choose payment date in app *2026-05-23, version 1.39* I’m unable to choose any date other than the due date to make my payment for n the app. In previous versions I could schedule a payment earlier than the due date. Rather inconvenient. ### 1/5 — Face ID does not work *2024-12-28, version 1.24* The app needs to be updated so Face ID works. It does not let me enter the app using Face ID. ### 1/5 — The app is broken *2024-12-04, version 1.24* The app is broken, all it tells you to do is call customer service and they don’t answer the phone calls for hours on end . ### 2/5 — Chat option *2024-10-27, version 1.24* App not too bad but the chat never works or you can’t get a real person ### 1/5 — Robbery *2024-10-25, version 1.24* You’re charging me for things I’m not even using. I don’t even live in this apartment. What is the charge for? ### 1/5 — Bill *2024-10-17, version 1.24* You are trying to rip me off by charging me 150 each month for nothing. It should be 39 and some change I was told. Don’t try to steal peoples money when you know I don’t use that much gas ### 2/5 — Payment *2024-09-13, version 1.24* I made a payment for amount due from my bank bill pay it cleared and still showing the amount due as past due. ### 1/5 — App *2024-08-10, version 1.24* Not able to navigate or see bill usage. ### 1/5 — On line bills. *2024-07-08, version 1.24* You can’t take senior citizen bills out on the third have to wait till the 17th of the month crazy but I get a email before that and I can pay it but you want to charge me two dollars for early payment that just don’t make any sense when it benefits Columbia Gas just one and one more money Janet Pritchard ### 5/5 — App *2024-06-13, version 1.22* This is a great app easy to use and paid your bills right a way without no fees like you get when you call to make a payment. ## Most critical reviews (10 lowest-rated) ### 1/5 — Messed *2026-06-09, version 1.40* They changed again I have had to put all my bank information into the account again. Meanwhile unknownly they charged me a late fee. I have to separate gas bills and pay it regularly. They stink like sh. ### 1/5 — Update *2026-05-15, version 1.39* Why the updates, always. This is an app for looking at and paying my gas bill, once a month. And without fail, I go to pay my bill and I have to update my app first, a big enough update that my phone wants to wait until I get to wifi to update. I thought the app was supposed to be convenient. ### 1/5 — Never be unavailable *2026-03-30, version 1.38* When someone wants to make a payment this app should never be unavailable ### 1/5 — Cannot Submit Payment *2026-01-28, version 1.33* I never had an issue with the app until about 1 year ago. I get to the Select Payment Method screen, select my method of payment, and regardless of what I select or input I cannot press the Continue button. It is not my screen or anything else because tapping the exact same spot works throughout the process until that point. ### 1/5 — Not impressed *2025-11-27, version 1.32* Doesn’t accept Touch ID or Face ID after turned on. Still have to sign in. Not acceptable. As much as Columbia pushes using the app, one would think they would have it right. Poor, poor, poor ### 1/5 — Auto pay *2025-09-05, version 1.29* I set auto pay and never work ### 1/5 — App not functional *2025-08-16, version 1.27* The app will not work please do something about it. It will not allow me to do anything on the app so please just fix it ### 1/5 — Why due date cant be my choice? *2025-07-22, version 1.27* We moved in Toledo, OH area recently and of course Columbia Gas is our utility company. I am just thrilled with the stupidity of autopays due date. I mean why to autopay enrollment if I cant plan it the way I want? Hello! I want my bills to be paid when I want it to be paid. And of course in the best time when I have money. Anyway, it’s stupid enough not to offer various days to enroll ### 1/5 — Bad app *2025-04-25, version 1.26* The app very bad. It always need to enter your account password while you already enable the face lock, And the debit card after entering everything correct, it will still ask you to enter expiry date while you have already enter that ### 1/5 — Login *2025-01-01, version 1.24* I can’t login on my desktop. I need to access thru my phone to see my bill! ## Most praised reviews (10 highest-rated) ### 5/5 — Bills *2026-08-22, version 1.42* Budget billing I think is the better option. No surprise billing when you’re on a budget. ### 5/5 — Easy and Convenient *2026-05-27, version 1.39* This app is easy and convenient allowing me to pay my bill on the go and not have to remember to pay it from my computer when I get home. ### 5/5 — review - too much money/month due *2026-05-26, version 1.39* I realize Everything is more expensive; but we are on fixed income - gas bill keeps increasing, please lower our cost. We do Not use that much gas. ### 5/5 — Happy *2026-02-11, version 1.34* The best company in the world I’m very happy with they ### 5/5 — Very easy *2025-07-23, version 1.27* Signed up for gift card didn’t get 1 ### 5/5 — Problem Security features *2025-07-03, version 1.27* I am having a problem with the “ Face ID “ feature , where after I sign out , I want to Sign back In , but the feature “ DOES NOT RECOGNIZE MY FACE AND I AM FORCED TO REACTIVATE IT , OVER AND OVER AND OVER AGAIN !! “ ….. I request that the necessary Corrections be made to alleviate the problems and inconvenience that this presents to all customers … I await your response to my observations and complaint … Thank you .. A Loyal Customer … ### 5/5 — Excelente Servicio *2025-02-18, version 1.24* 👍 ### 5/5 — Great App *2024-12-20, version 1.24* App really help me to get lot of things done ### 5/5 — Problems All the Tine *2024-12-14, version 1.24* Every time I try to pay my bill with this app I always have a problem. Usually get the following message: Cannot connect at this time Why does this constantly happen!!!! ### 5/5 — Why *2024-10-14, version 1.24* Why write a review on a gas bill? This is the stupidest thing you could ever ask anybody to do we have to have it. Don’t matter what it cost. There’s nothing we can do. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*