# COM-DEX — user reviews

> 65 indexed App Store user reviews of COM by Widex AS, rated 2.20/5 from 61 ratings.

- Source: https://appshunter.io/ios/app/com-dex/id1034868481/reviews
- App overview in markdown: https://appshunter.io/ios/app/com-dex/id1034868481.md
- Rating breakdown: 5★ 9 · 4★ 3 · 3★ 8 · 2★ 10 · 1★ 31

## Newest reviews (14 of 65)

### 1/5 — Fails to connect to COM-DEX

*2020-01-25*

When I try to get App to see device I need to disconnect all blue tooth devices and power cycle phone. It’s just not worth the aggravation. I can understand having to this once. Not every time.

### 1/5 — App

*2019-12-05, version 1.3*

Your app will not load on my phone, so as I see it you have ripped me off as I had to pay for this

### 1/5 — Very erratic

*2019-12-01, version 1.3*

The Con-Dex is not nearly as versatile as the M-Dex and coupled with this unreliable App much more erratic. Often it takes a rigmarole of switching phone on and off or Bluetooth on and off to get the App to link with the Com-Dex.  Sometimes inexplicable beeping every 10 seconds that I’ve never been able to find the cause. Drives me mad.

### 1/5 — Widex dex

*2019-10-31, version 1.3*

Unreliable. Drops out or fails to load needing deletion and downloading on regular basis. Useful when working. Shame Widex seem unwilling to resolve issues given other similar reviews.

### 1/5 — Horrible

*2019-10-29, version 1.3*

This is a horrible app and anyone looking to buy hearing aids with Bluetooth capability should not buy Widex hearing aids. It will not connect. Ever.

### 1/5 — Beautiful, to look at 😳

*2019-06-18, version 1.3*

Great to look at, just wouldn’t it be great if the f....n app’ worked. 

This app’ if by far the most unreliable electronic devices I have had anything to do with. 

My old Commadore 66 computer was 1000% more reliable 

I’m very disappointed in the product.

Ed T

### 1/5 — Badly written app?

*2019-06-04, version 1.3*

So the Com-Dex hardware consistently works on phone and Spotify etc. without a problem- so not hardware problem. The COM-DEX app however fails to find the COM-DEX on startup - you have to play around - starting Bluetooth - manually connecting the device and you may get lucky. Come on WIDEX get your act together what ever happened to quality control and testing?

### 1/5 — Not worth purchasing

*2019-05-03, version 1.3*

I agree with all the negative comments on this app l constantly have to try reloading this app only to have it disappear once again.I find it hard to believe that with all the technology that is out there they can’t come up with a solution to this horrible app we pay enough for this have a little comparison for your customers who spent a lot for what is nothing but headache to use.Have some concern for your customers who are having all these  issues

### 1/5 — Poor Poor Poor

*2019-02-25, version 1.3*

This app needs to be SERIOUSLY updated!! At Best ... 1 *

### 1/5 — Never seems to work

*2019-02-14, version 1.3*

Even after redownloading the app never seems to work. Please provide an app that works for your clients or at least better instructions on how to sync with your iPhone.

### 1/5 — Paul

*2019-02-01, version 1.3*

VERY UNRELIABLE. CANT TELL YOU HOW FRUSTRATING THIS APP IS. IM A WIDEX USER FOR 10 years and if I can’t get this fixed by either my audiologist or manufacturer, I’ll look for a new manufacturer and a new audiologist. 843-458-5638

### 1/5 — Poor connectivity

*2018-11-12*

Product is so unreliable cannot even get it to connect with new iPad Pro 3rd generation.  
Works sometimes on iPhone without the beeps. Paying so much for full tech hearing aids you’d think Bluetooth should not be so hard to program for.
Will think more than twice about buying Widex heating aids again even though this is my second pair. Others have the blue tooth technology working so much better.

### 1/5 — Virtually useless

*2018-11-06*

I’ve used this app with the iPhone 6s+ and iPhone X with equal frustration. It won’t stay connected. I’ve been told I need to delete and re-pair the device, but I’m not going to do that every time I try to use it. 
Don’t waste your money.

### 1/5 — Needs to update

*2018-11-04*

I love my device but it only picks up video on my phone for one second and then cuts out completely. It is only a small thing but being able to listen without being on speaker is the whole point. I got 3 years from my first one and bought it again but this worked fine for two years and then an update screwed it up. Same situation with new one so the bug is in the software. For this much money, I will be looking for other options next time.

## Most critical reviews (10 lowest-rated)

### 1/5 — Terrible

*2024-12-20*

This app used to be decent. Now it won’t connect at all and has been this way for awhile. Don’t waste your time with it.

### 1/5 — Com Dex

*2023-04-16, version 1.3*

This is absolutely useless this app, it is totally unreliable and hardly ever works. Get your programmers to sort it out. 
Steve

### 1/5 — Annoying!

*2023-02-10, version 1.3*

App won’t exit Demo Mode

### 1/5 — Doesn’t work

*2022-01-10, version 1.3*

Works great with android phones but not at all for iPhone

### 1/5 — Mettre à jour

*2021-06-20, version 1.3*

Quand allez vous le mettre à jour pour pouvoir en profiter

### 1/5 — 2021 and app not working.

*2021-03-25, version 1.3*

You’d think they would have addressed this by now.

### 1/5 — Constant troubleshooting

*2021-02-22, version 1.3*

The COM-DEX rarely works without having to go through several of the troubleshooting options first. Very frustrating!

I have all the same problems as other reviewers  I see that these bad reviews date back from 4 years ago through to the present and in all this time Widex has failed to resolve the problems. 

I think I’ll have to look for a different brand when I replace my aids next year.

### 1/5 — Really could be so much better

*2020-12-11, version 1.3*

Very unreliable and constantly drops out. Annoying beep when listening to audio. Surely this could be so much better? Come on Widex!!!

### 1/5 — No app support to be found

*2020-10-11, version 1.3*

Updated for iphone 11+ and iOS 14: Unless the phone remains ON, all settings in the Widex disappear.  I set it to “More Clear”, “Crowd”,  “Front Focus” for business and as soon as the phone is turned off, the hearing aids go back to quiet.  This app also hasn’t been updated in THREE YEARS. 

Original:  I enjoy having the ability to connect my non-mFi hearing aids to my iPhone to be able to stream music and am thrilled to finally be able to hear conversations on my phone via my hearing aids. HOWEVER, there are MANY problems with the app. I discovered that this app can cause multiple problems with your iPhone (at least with the 7+ and iOS 12.xx) since after replacing my iPhone, the same problems persist. 

While the app is not required for conversations on the iPhone or even for streaming music, the ability to direct where you would like the sound to be focused is very handy in many situations.  These are the problems I’ve encountered:

1.  It can cause your Settings to shut down unexpectedly when you enter it to try to get your device to connect with the app. 
2.  The app will not acknowledge the same device after a charging session (it MAY after a quick disconnect). The only way to reconnect is to go to settings (see #1) and forget the device and/or delete and reinstall the app.  I’m having to do one or both on a daily basis to connect. 
3. It may cause the apps used for streaming to lock down for anywhere from several seconds to requiring a shutdown of the app. I have had this problem with both Audible and Amazon Music. 
4. The notifications tones usually do NOT come through the device.  I can’t say always because just when I despair of it working, it will allow notification tones for an hour or day and then stop again. 
5. There is no place to request app support. When you go to the website, it only shows you how to do things with no way of contacting a person unless you want to buy something.  If I can’t get help, why would I consider getting more of their devices??

### 1/5 — Doesn’t Work Most of the Time

*2020-02-03*

Have to reset/reinstall the app multiple times a week. HA’s will work with the phone, but the app doesn’t detect them. On that rare occasion that it does, I don’t know what has happened to enable it. I would use the app to increase or decrease volume and check ComDex battery, but most of the time it’s not working. My V.A. audiologist doesn’t have any more luck with it than me. Thankfully, my HA,s are 6 years old and the Widex contract has expired, so they’re being replaced next month with a pair of Phonaks which use Bluetooth connect but don’t require any other device, so I’m going to stop complaining.

## Most praised reviews (10 highest-rated)

### 5/5 — Works great!

*2022-08-30*

Sometimes I have problems getting it to connect on the app to be able to use the app controls but even if it doesn’t show to be able to use the controls it will still work to answer & talk on iPhone

### 5/5 — Not reliable. Updated Finally a Reliable App

*2017-01-19*

Yes great idea,! But not very reliable. Your never able to keep a connection with the app. With other hearing aid companies make wireless hearing aids Widex better get on the ball with comdex if this is going to be their go to technology. Updated: I have emailed the company several times about the poor quality of this app. They are clueless. They instruct me to go to my audiologist and have the COM-DEX checked. They are unaware or just flat out ignoring the reviews. They left me with the impression they really don't care! Upate:2 Finally they have released an app update that makes this device enjoyable they way it should have been Thank You

### 4/5 — Frustrating

*2018-07-29, version 1.3*

I agree with other review er, it could be amazing if the annoying start up faults were ironed out, every time it is disconnected you have to start sgain, sometimes removing the app and reinstalling it is the only option

### 3/5 — Love the com-dex

*2019-07-02*

I have the app on my iPhone but I’d like to know why it disappeared off my iPad and will not reinstall on it?  It’s got that little balloon that shows where it was there before my iPad needed restored but I tapped it a few times and it retreats back to the balloon.  Please get this fixed.

### 3/5 — No Frills, but does the job

*2018-01-08*

TL;DR: When the app connects to the COM-DEX neckloop, you can use your phone as a basic remote control. Often, though, the phone will acknowledgement the Bluetooth connection but the app won’t.

LONGER:

I’ve read the reviews from a year ago and I understand the frustration.  But the app has been updated and has significantly improved since then.

Allow me to elaborate:

I use this app in lieu of the dedicated remote (RC-Dex). It is a bit more clumsy than using the dedicated remote but I haven’t lost my cell phone in over 10 years. I lost my RC-Dex after a year.  It works for that. In order for it to work in this capacity, the Com-Dex loop has to be closed and the device must not be streaming anything. Then you can make the adjustments. If you don’t want the Com-Dex on, you can open the loop and the chosen program will stay with the hearing aids. If you want to go back to the master program, open and close the aids.

In addition to its functionality as a remote on an iPhone, it serves to show how much battery charge remains in the Com-Dex. Again, the Com-Dex needs to be connected for the app to tell you anything.

That’s it.  The Bluetooth connection isn’t perfect, but is as reliable as a Bluetooth speaker or similar device.

Seeing the whole scale from quiet to loud would be great, but not something included in the regular RC-Dex, so I don’t feel like I’m missing anything.

The directionality, if it works, would be great, but I wonder how much I’ll notice it. So far, I haven’t.

One word of advice for those experiencing excessive drops: the strength of the hearing aid battery makes a difference. Try a fresh battery or two and see if that makes a difference. It has for me.

So the app is fine. The Com-Dex is nifty because it enables me to hear phone calls corrected for my hearing loss and listen to Bluetooth connected devices without bothering those around me.

Amusing aside: We still use headset wires or strange things coming out of our ears as cues that someone is talking on the phone or streaming audio. The fact that my hearing aids are virtually invisible and the Com-Dex is fairly discreet sometimes gets me odd looks if I’m on the phone or streaming audio from my phone.

### 3/5 — User

*2016-06-28, version 1.2.0*

Isn't a reliable bluetooth link for iphone as its described in user notes, but find it really valuable for calls & music once up and running. Hope link up improves. It works well on Samsung.

### 2/5 — No connection to iPhone app.

*2022-12-01, version 1.3*

We (my hearing aid professional) have tried everything, including a new loop from WIDEX to enable the loop to connect to the app, to no avail. The loop connects to the iPhone Bluetooth without a problem and I can stream music and calls, just not connect to the app on the phone. 
Even with technical help at WIDEX working with my specialist has not fixed the problem.
Before my old loop battery wouldn’t take a charge, I was able to connect to the loop-app. and adjust volume, etc.  But for some reason I cannot connect to the loop to the app. any longer!! 12/1/2022.  I really miss the app. controls!!

### 2/5 — Seriously needs update!

*2019-04-23, version 1.3*

UPDATE!!

### 2/5 — they don't update very often

*2018-07-23*

the app is a bit buggy. apple has lots of updates on ios and it would appear to me, it would be good for the customer to make sure their expensive gear always works.  this is not the case.

### 2/5 — Buggy. To Reset , Instructions  are below:

*2018-03-26*

The connection to my iPhone is unstable. Without resetting, answering the phone and streaming still will  work but not the other features. Seems like I need to reset it several times a week. To reset:
(1) make sure iPhone  bluetooth setting shows Mdex is Connected. Then unplug and replug Mdex Necklace. If you still have a spinning wheel do this workaround.   

(2) this needs to be done in the correct order...after a few times it can be done quickly!  (A) go to bluetooth settings on iPhone and Forget the Com Dex device (B) unplug necklace. (C) delete Com Dex app from iPhone   (D) reinstall Com Dex app  (E) Go to  iPhone bluetooth settings and select and connect Com Dex (F) replug necklace. All functions of the M Dex then will work.  

(3) if #1 doesn't work, then do this
Unpair your Com-Dex from any devices currently paired to your Com-Dex
Close the neck-loop on your Com-Dex. It should start flashing blue and red indicating it is in pairing mode
Hold the front and side button on the Com-Dex until it stops flashing blue and red and displays a solid red light
After a few seconds the Com-Dex will return to flashing blue and red. You may now re-pair your Com-Dex to your device(s)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-14.*