# ComBank Digital — user reviews > 62 indexed App Store user reviews of ComBank Digital by Commercial Bank of Ceylon PLC, rated 3.30/5 from 66 ratings. - Source: https://appshunter.io/ios/app/combank-digital/id1479196703/reviews - App overview in markdown: https://appshunter.io/ios/app/combank-digital/id1479196703.md - Rating breakdown: 5★ 34 · 4★ 3 · 3★ 3 · 2★ 3 · 1★ 23 ## What do users think of ComBank Digital? Overall sentiment: negative **Pros** - 👍 User friendly (mentioned by a few users) - ✨ Recent improvements noted - ✅ Convenient (mentioned by a few users) - 🌟 Excellent app (mentioned by a few users) - 🚀 Amazing performance (mentioned by a few users) - 💡 Intuitive app (mentioned by a few users) **Cons** - ❌ Worst mobile banking app - ❌ Terrible app experience - ❌ Passcodes not working - ❌ Unable to login - ❌ Simply shit app - ❌ Not working anymore - ❌ Glitchy after traveling - ❌ Outdated UI - ❌ Bad UI - ❌ Pretty basic - ❌ Not user friendly - ❌ Horrible - ❌ Very bad app - ❌ Doesn’t work on mobile data - ❌ UX - nil - ❌ Too slow - ❌ Very low quality app - ❌ Extremely poor development - ❌ Worst app ever - ❌ Poorly constructed app - ❌ Useless - ❌ Worst bank app - ❌ Average quality - ❌ Error password - ❌ Worst Digital Banking App - ❌ Very confusing app - ❌ Password reset is mandatory - ❌ Otp problem - ❌ App not working properly - ❌ App doesn’t work - ❌ Worse than previous app - ❌ Not getting a slip or pdf - ❌ Not intended for non-tech savvy - ❌ Couldn't link two accounts - ❌ OTP issue - ❌ Bug alert - ❌ Worst financial app - ❌ Difficult to find links - ❌ No option to delete/amend - ❌ Frequent updates improved but still complex - ❌ No proper online support - ❌ Forced to change passwords - ❌ Endless OTPs - ❌ App locks you out - ❌ Have to call overseas number - ❌ Visit the branch for login issues - ❌ OTP not received - ❌ No option to send email/message - ❌ Cannot copy/paste login details - ❌ Tiny fields - ❌ Difficult to reset password - ❌ Transaction history not shown properly - ❌ Unclear beneficiaries tab - ❌ Face ID doesn't work - ❌ Successful login notification annoying - ❌ No biometrics option - ❌ Have to enter password every time - ❌ Urgent transfers difficult - ❌ Difficult to select recipient bank - ❌ No receipt to share - ❌ No slip/pdf after transaction - ❌ Widget not functioning properly - ❌ Branch staff incompetent - ❌ Old app was better - ❌ Two apps for settings and passbook - ❌ Need to wait long for loading - ❌ Forcefully logged out - ❌ Needs improvements from scratch **Commonly reported bugs** - App gets locked time to time - Login flow is a mess - Reset login feature is useless - Face ID, passcodes doesn't work - Unable to login after 2FA - App isn’t letting me logged in - App is glitchy - OTP not received - App does not load on iOS - App tries to load then prompts for update (which is already done) - iPhone Face ID errors out with 'security error' - OTP problems - App automatically exits on iPhone 5S - Communication failed, network connection lost (even with good internet) - Forcefully logged out saying already logged in - Bug alert - App needs improvements from scratch **Most requested features** - Add Apple Pay - Modernize UI - Integrate biometric security features - Improve transaction history display - Clarify beneficiaries tab - Enable Face ID/biometrics for login - Make login easier (no username/password every time) - Allow saving bank names/branches for transfers - Add option to send messages/emails - Improve user experience for non-tech savvy users - Add prominent close button for demo mode - Educate branch staff on new apps/features - Allow linking of multiple accounts - Enable money transfers to customizable goals - Add option to save passwords in iOS keychain - Reactivate old web version - Allow deletion/amendment of saved payees - Provide transaction slips/PDFs - Improve widget functionality ## Newest reviews (15 of 62) ### 2/5 — Bad UI *2025-08-10* Please update or develop a user friendly UI ### 2/5 — OTP *2025-05-28, version 1.16.0* Worst app ever. Most of the time you won’t get the OTP so you have to try again in another two three days. It’s not a good app to do urgent online transactions ### 1/5 — No option to delete/ amendments *2025-05-14, version 1.15.0* No option to delete/ amend a saved payee/ predefined account. Not a user friendly flat form is at all. Hence, it’s a disturbing interface ### 2/5 — Not user friendly *2025-03-20, version 1.15.0* Frequent updates have improved the app in some ways, but doing a simple transactions is crazy at times. Having to type the full bank name and branch for every transfer is annoying at times. Unless you save it, especially when other banking apps allow it with just one or two clicks. Hopefully, we get this feature. ### 1/5 — App *2025-01-15, version 1.14.0* Horrible ### 1/5 — Simply shi t app *2024-12-24, version 1.13.0* This is worst app I ever seen. Who ever design the app does not have knowledge. ### 1/5 — Worst app *2024-12-07* This is worst app I ever seen. Who ever design the app does not have knowledge. **Developer response:** Dear user, we would like to know the exact issue you have faced with the service. Please send an email to digitalbanking@combank.net specifically mentioning your issues along with a contact number. An agent will support you. ### 1/5 — Stuck on registering screen *2024-12-05, version 1.13.0* Very bad app. I have been trying to get my device registered. Nothing works ### 1/5 — Worst app ever I’ve ever used *2024-10-25, version 1.11.0* No user friendly, for everything u need to provide PIN. For resetting password user name need to type username in uppercase also you need to enter PIN TO get temp password again need to enter that for change new password. Think you are out of country and trying to do that, IM GOING TO CHNAGE MY FUNDS TO SEYLAN. Which is more convenient. ### 1/5 — Just doesn’t work *2024-07-09, version 1.10.1* Doesn’t work on mobile data except on wifi. Even the basic functionality of sending money to a different bank doesn’t work. I mean, just fire your developers, and remove the app from the store. ### 1/5 — UX - nil *2024-04-26, version 1.9.2* Possibly the most user unfriendly banking app in the world!!! ### 1/5 — too slow *2024-04-25, version 1.9.2* This is the worst app ,I have ever seen ### 1/5 — Worst banking app I have ever seen *2024-01-11* Very low quality app. The bank is not ready to Improve thier app to suit to new digitl world. Very basic security controls. **Developer response:** Dear user, we would like to know the exact issue you have faced with the service. Please send an email to digitalbanking@combank.net specifically mentioning your issues along with a contact number. An agent will support you. ### 4/5 — Login *2024-01-09, version 1.7.0* Please make the login easier without the need to enter the username/ password every time. Give us some other convenient option. Thanks ### 1/5 — Extremely poor development of an app *2023-12-10, version 1.6.7* Who developed this app why did even Apple approved this? Cannot copy from to fill login detail. Tiny fields cannot click easily. Ask some university students to develop one. This kind featureless app shouldn’t take more than a few hours to build. 🤮🤮🤮 ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst mobile banking app *2026-06-30, version 1.19.0* I use mobile bank accounts of around 8 banks in Sri Lanka, this is the worst. Features and absolutely minimum and they don’t grow. Worst of all is the login flow, app gets locked time to time even if you enter correct login credentials. Recorrect login flow is a mess, there is an option to rest it called “Having trouble logging in” which is absolute useless feature which is not working at most needed times or helpful to customers. It asks you to visit the branch. I’m not sure who designs these user experience flows and absolute rubbish is a modern digital era like this. Other bank apps are way ahead. ### 1/5 — Worst experience for expects *2026-05-21, version 1.18.0* Terrible app experience for expats. Constantly forced to change passwords, endless OTPs for every action, and the app locks you out after a few failed attempts. There’s no proper online support either — you have to call a Sri Lankan number from overseas just to regain access. Very outdated and frustrating banking experience. ### 1/5 — Passcodes not working *2026-03-30, version 1.18.0* Face ID, passcodes doesn’t work and when is apple pay gonna come? ### 1/5 — Unable to login after 2FA *2026-01-30, version 1.17.2* Extremely disappointed. Enabling 2FA has effectively locked me out of the app. It always triggers a 'wrong password' error making the app useless. I’m forced to use the web version. ### 1/5 — Simply shi t app *2025-12-28, version 1.17.2* This is worst app I ever seen. Who ever design the app does not have knowledge. ### 1/5 — Not working anymore *2025-11-13, version 1.17.2* App isn’t letting me logged in now. Only the web service functional at the moment! ### 1/5 — Service and user experience *2025-11-06, version 1.17.2* I have been using ComBank Digital for quite a while when I was in Sri Lanka. I have always found that this app was super convenient. But after I started to travel back-and-forth in and out of the country, this app has been glitchy. Must change your password every now and then, I understand the concern of security, but for an individual who travels away from Sri Lanka, ComBank representatives ask me to visit my branch is a bit unrealistic. Even to send some money if I don’t have a person I’m opted out from my own account. Really disappointed the way your representatives handle calls not taking accountability and providing a solution. An OTP should be as simple as receiving from either your phone number or your email which you are registered to. Specially given the fact that sometimes OTP are sent to the email first. ### 1/5 — Does not load on ios 15.8.5 *2025-09-28, version 1.15.0* Tried installing the app several times and it tries to load. Then gives a message to update the app. But the app is updated!! Goes round in circles to give nothing but frustration. ### 1/5 — UI experience *2025-08-27, version 1.17.0* The design is outdated and lacks the robust intuitive UI offered by other Sri Lankan banks in 2025. Modernize the UI and integrate biometric security features to remain competitive ### 1/5 — Pretty Basic and not very user friendly *2025-07-15, version 1.16.0* Few issues I noticed - Transaction history is not shown properly. - In transfers tab, user have to scroll to see all services while there’s plenty of empty space below. - instead of using words “predefined” and “Templates” it makes more sense to use “Pay”/“Pay someone” and then directly list templates. - no idea what beneficiaries tab do. No description or nothing there. - iphone face is doesn’t work and errors out with “security error” popul. Always have to use pass code. - successful logging sends a notification to the same phone. Not sure what’s the benefit. It’s just annoying. Update: I’ve tried to work out your suggestion. There was only PIN and User Only option. No option for biometrics. Also No description so I thought it’s User Only for biometrics. Now I need to enter password every time I log in. I think you guys should try out your own app first and how bad it is in terms of appearance and user friendliness. Down to 1 star. ## Most praised reviews (10 highest-rated) ### 5/5 — Best app compared to other banks in SL *2025-10-29, version 1.17.2* I found this app is very user friendly and has lots of recent improvements. Now I can give four stars and a thumb up. ### 5/5 — online banking *2024-03-12, version 1.8.0* Excellent and satisfiying ### 5/5 — Excellent *2024-03-11, version 1.8.0* Excellent app ### 5/5 — Best app *2024-02-27, version 1.8.0* Easy to use this app and very convenient and the Thirunelvely branch is the one of the best branch ### 5/5 — Excellent App *2024-01-20, version 1.7.0* Excellent App ### 5/5 — Not bad after all *2022-12-28, version 1.6.4* When compared to the well known banks’ apps, this is far better than them. Keep update the app and add more features. Thanks! ### 5/5 — Great Work *2020-12-03, version 1.3.0* Excellent app,easy to use. Thank You ### 5/5 — Great App!! *2020-11-11, version 1.2.6* It’s a very intuitive app. Easy to use. But only downside is that you have to wait a long time when loading different options. ### 5/5 — MY PRAYERS HAVE BEEN ANSWERED *2020-10-12, version 1.2.5* I have been waiting YEARS for ComBank to up their game with the app and it’s finally here. Thank you!! It’s sooo much easier to see balances, transfer money, log in, etc. A suggestion would be enabling money transfers to “goals” you can customize in the app where you can save/collect money for various goals or payments etc. I have seen this feature on other banking apps and it’s very useful! ### 5/5 — Amazing performance *2020-06-20, version 1.2.1* The app makes our daily chores so much easy. Everything from sending money to friends and family to paying my bills can be done by just a click on the screen. Amazing work guys. Keep innovating!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*