# Comboios de Portugal — user reviews > 118 indexed App Store user reviews of Comboios de Portugal by CP - Comboios de Portugal, rated 1.90/5 from 91 ratings. - Source: https://appshunter.io/ios/app/comboios-de-portugal/id1105415627/reviews - App overview in markdown: https://appshunter.io/ios/app/comboios-de-portugal/id1105415627.md - Rating breakdown: 5★ 9 · 4★ 9 · 3★ 7 · 2★ 8 · 1★ 58 ## Newest reviews (19 of 118) ### 2/5 — Needs more customer discovery *2026-06-02* It’s an OK product in need of real customer feedback. Feels a bit like it was built by a team that either couldn’t talk to customers or wasn’t permitted to do so. It’s got potential. It would go even better if they opened up an api for developers to use to help with train tracking, forecasting, and schedules. It might take some of the pressure off this team who probably had more than this app to handle. Great work and I hope they can speak with customers to get better testing data in their hands! ### 2/5 — So poor *2026-05-05, version 2.2.2* Why to give the number of passengers to search for trains? Why a recent arrival gets invisible just a moment after arrival? Why no booking of a ticket until (real time) departure? And so much more... ### 1/5 — Booking problem *2026-01-16, version 2.1.8* Really hard to use can’t even book a ticket from this app ### 1/5 — New app is terrible *2025-12-30, version 2.1.7* The app has been updated and it’s very difficult to use. Booking tickets with a discount is impossible. The old app was far superior. Very frustrating. ### 1/5 — Can’t eve create an account *2025-12-17, version 2.1.7* Can’t create an account because United States of America (USA) / Estados Unidos da America (EUA) citizenship and country of residency is not available to choose from. ### 1/5 — No option to register US *2025-12-07, version 2.1.6* Absolutely ridiculous - there is no option to register a US address or phone ### 1/5 — OK but *2025-12-05, version 2.1.6* Now unusable. Selecting trains works fine but it’s impossible to get past the personal data entry page ( for non-Portuguese users) I’ve used the previous iterations for years and it’s worked well. Now it doesn’t work at all! ### 1/5 — The new update doesn’t work. *2025-12-02, version 2.1.5* I’ve used this app for years without problems. With the new update it doesn’t work at all. ### 1/5 — bunch of error *2025-12-01* nothing is working ### 1/5 — Update Ruined the App *2025-11-19, version 2.1.5* Since the update I can no longer purchase tickets using the mobile app. The process gets stuck on the page asking for passenger data. It doesn’t allow me to complete the purchase. ### 1/5 — The app is officially down. *2025-11-12, version 1.0.41* The latest application can’t find any ticket on it. What a joke. 🤣 ### 1/5 — registering fail… *2025-11-10* register is not working.. I need to cancel the ticket ### 3/5 — I’m getting a “Failed to add ticket to Wallet” error message. *2025-11-08, version 2.1.4* I’m getting a “Failed to add ticket to Wallet” error message. ### 2/5 — Looks new, works worse. Test it with customers. *2025-11-04, version 2.1.4* I’ve been a CP customer for more than 20 years and have always found the website and app hard to use. When I saw the new versions announced, I honestly thought things would finally get better. At first glance, the new app looks nicer and more modern, but when I tried to use it, I found even more problems than before. It really feels like no one tested this with real customers. Everything seems decided from the top down, without listening to the people who actually use the service every day. My suggestion: start by talking to your customers. Watch how they use the app, understand where they struggle, and fix those issues first. That’s how real improvement begins. ### 1/5 — USA beware *2025-10-28, version 2.1.2* Could not create a profile for US resident or phone number. Had to book on line. Waste of time. ### 3/5 — Profile saving is broken *2025-10-27* 1. Will not accept LETTERS as part of Residency card number 2. Will not accept my NIF 3. Nationality list does not have E.U.A. (or any other version) App remembered my account from old app, has correct history, etc. But broken profile storage makes ticket purchase difficult. Train status info ( xx minutes late) is useful. Old app would store additional travellers & allow ticket purchase for them. That is gone. ### 1/5 — i can't register my info *2025-10-23* i can't register my info ### 1/5 — Can't Buy Tix *2025-10-22* This new version, while looking new & more cartoonish, has more clicks involved than the prior version. Worse is my pass won't load onto the app; there's no way to load a pass. To add more hurt from this app, I can't purchase any tickets! The Advance button never becomes available when trying to purchase even Full Price tix. It can't be because my random dates & times are all sold out. ### 1/5 — No option for uk *2025-10-20, version 2.1.1* When trying to register in app , or purchase tickets where you have to input id details, there is no option for U.K. nor British and passport number field has too few characters. Basically unable to use. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible APP *2026-07-05, version 2.2.4* Please have the app tested by some of your friends and they will tell you how bad it and what to amend. 1. Buy Tickets (should show at all time) 2. Schedule (usfull) 3. You seem to concentrate on my trips ### 1/5 — This is a scam *2026-06-24, version 2.2.4* I purchased a ticket through the app but in failed to add the ticket to my apple wallet. I was given a generic error message then the main screen loaded. I got no confirmation e-mail either despite entering my e-mail when purchasing the ticket and being told I’d get a confirmation email. This means I can’t retrieve the ticket I paid for. I am also finding it impossible to contact customer services. Trying to go via the chat but agent just loops me back to the booking page. ### 1/5 — App needs improvement *2026-05-23* The CP app is extremely glitchy and unreliable. Given that many train stations lack appropriate information for travelers regarding arriving and departures a working app would be a great resource . My advice: print your tickets or save them to apple wallet if you have an iPhone . Don’t trust the app you keep your tickets or give you guidance . ### 1/5 — Does not want to work *2026-05-12, version 2.2.2* Despite my deleting and re downloading the app, keeps informing me there is no internet connection. This is utterly useless. ### 1/5 — Won’t open *2026-05-10, version 2.2.2* Terrible! Told by CP that employees to use only this app since I had another ticking app open. Well, the one I had open works! All I get from CP is the green page with the logo. I did register. But unable to look for information! ### 1/5 — Error on Startup *2026-04-28, version 2.2.2* I am unable to open the app nor the site on the web. Any eta on when this will be fixed? ### 1/5 — Clunky, terrible to use as a visitor *2026-04-10, version 2.2.2* As many ticket machines don’t take contactless payments, I thought the app would make life easier- it doesn’t. Tried to register, but when I submitted all my data, ‘an error occurred’ so was only able to buy tickets as a guest. As a guest, I had to submit id details of all passengers every time I bought a ticket, the app would not use the stored card details on my phone. When I eventually got the tickets, the option to store in my wallet did not work, so I had to rely on the email attachment. Very poor ### 1/5 — Shockingly bad *2026-04-06, version 2.2.2* I couldn’t even register my n the iOS app because the phone number field on the form insisted on resetting itself to the UAE area code every time I modified another field on the registration dialog. The zip code also required a numeric value despite the region being UK. The usability of the web page isn’t much better - after selecting a destination and date of travel the default view is every service that day starting at midnight. Truly awful. ### 1/5 — Horrible App *2026-01-28, version 2.1.9* I live in Portugal and both the app and website are terrible. They never work correctly. Today I tried and I cannot select the class of seat. So it won’t pull up my search. Get rid of whoever is building your interfaces. ### 1/5 — Needs improvement *2026-01-21, version 2.1.8* After previously using the app without issue I cannot now do so. The user registration page does not work on iPhone. User country omits UK. I now have to use the web portal which is less awkward. ## Most praised reviews (10 highest-rated) ### 5/5 — 2025 - dramatically improved! *2025-07-17, version 1.0.41* Almost didn’t download this app because of the terrible rating and comments, but it has been hugely improved since whenever those were written. Ticket selection and passenger information entry was easy, payment by both credit card and PayPal are accepted, and the tickets can be added to Apple Wallet for ease of use when taking the train. Zero problems! ### 5/5 — Worked Absolutely Fine *2025-06-11, version 1.0.41* Registered and bought my tickets with no issue whatsoever. App was worked fast and was quite intuitive. ### 5/5 — Wallet Connection *2025-02-12* It’s a great app. Super useful and modern nevertheless I have experienced some glitches on adding tickets to the Apple Wallet. It can be a bit annoying when I cannot do that. ### 5/5 — Does the job *2024-12-11, version 1.0.40* Has worked well for me tbh, only downside is cannot add tickets to apple wallet ### 5/5 — Good app *2023-11-18, version 1.0.38* Worked really well for us. Very quick and easy way to sort out tickets as tourists ### 5/5 — Works with Apple Wallet. *2023-03-19* The previous problems must have been fixed. Worked fine for me on a recent trip, including adding my tickets to my Apple wallet. Does everything I’d expect from the app. ### 5/5 — Does what it should with one small glitch *2021-12-09* So many silly reviews bash this app because it doesn't work with Apple wallet. That's true but it doesn't diminish the apps overall utility as tickets are easily available in the app. The app does what it should - you can find trains easily, see time tables, buy and see your tickets. It interfaces well with the website so tickets purchased on the site appear in the app. ### 5/5 — Funciona bem *2019-08-19, version 1.0.16* Hoje 19 de Agosto de 2019 comprei um bilhete de Lisboa Oriente para Faro. Instalei a aplicação e funcionou muito bem. Aplicação muito intuitiva e fácil de usar. Recomendo!!!! ### 5/5 — Good app *2018-04-27, version 1.0.13* The app is good and easy to use, the downside, you can’t put tickets into Apple wallet. ### 4/5 — Profile saving for additional passenger is missing. Train status is useful: but not 100% correct. *2026-03-18* Old app would store additional travellers & allow ticket purchase for them. That is gone. “Real time” train status very useful but not 100 percent reliable. I have missed trains posted as 20 minutes late which were only 4 minutes late. The following are mostly-fixed problems from the premature buggy new version release in Autumn 2025: 1. Will not accept LETTERS as part of Residency card number 2. Will not accept my NIF 3. Nationality list does not have E.U.A. (or any other version of the name) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*