# Comcast Business SmartOffice — user reviews > 26 indexed App Store user reviews of Comcast Business SmartOffice by Genetec, rated 2.20/5 from 40 ratings. - Source: https://appshunter.io/ios/app/comcast-business-smartoffice/id1150087163/reviews - App overview in markdown: https://appshunter.io/ios/app/comcast-business-smartoffice/id1150087163.md - Rating breakdown: 5★ 11 · 4★ 0 · 3★ 2 · 2★ 1 · 1★ 26 ## Newest reviews (14 of 26) ### 1/5 — Comcast Smart Office *2025-01-02, version 2.4.14* The internet and WiFi work good but the cameras are only clear for about 30 feet and the app is terrible. The time grid fails to flag motion events. On the Smart Office web page they claim to have 24/7 support but on July 4th and 5th 2020 I tried to get help with the app and only got a recorded message saying they were experiencing high call volumes and to call back later. I am not happy with the service and will not recommend it to anyone. ### 1/5 — Playback will NOT work *2023-04-25, version 2.4.14* No response from when if ever the playback feature will be corrected! Having timed playback is critical! ### 1/5 — Total waste of time and money *2021-06-17, version 2.4.8* The main purpose of this app is to provide video recording from the past events. It doesn’t work. E.g. if you experienced a theft on your property and would like to see what has happened, it’s impossible to do with either this app or a desktop browser. The program doesn’t respond to the timestamp selection. Technical support is a joke. They closed tickets because I didn’t answer their Private ID phone call. Then they advise to use Internet Explorer (2.26% share of internet users) or Edge (I never heard of such a browser before but apparently it enjoys 2.18% share of the internet users), then the line dropped and no one calls you back. Stay clear from this app. ### 1/5 — Worthless *2021-01-30, version 2.4.7* It’s expensive, Cameras are low quality, Mobile key is dumb design, interface doesn’t work well. Better off with Ring ### 1/5 — Horrible!!!! *2020-09-23, version 2.4.6* As a property manager trying to monitor multiple properties. I highly recommended you do not use this service it is absolutely the most pointless waste of money all around and the app never works! Horrible! Do yourself a favor and save your time and sanity by going with a different service ### 1/5 — Comcast Smart Office *2020-07-06, version 2.4.6* The internet and WiFi work good but the cameras are only clear for about 30 feet and the app is terrible. The time grid fails to flag motion events. On the Smart Office web page they claim to have 24/7 support but on July 4th and 5th 2020 I tried to get help with the app and only got a recorded message saying they were experiencing high call volumes and to call back later. I am not happy with the service and will not recommend it to anyone. ### 1/5 — Trash *2020-02-16, version 2.4.5* Trash. App crashes constantly and does not record the most needed notifications (conveniently). Stay away! Comcast get your crap together and stop taking customers money! ### 1/5 — Waste of money *2019-11-19, version 2.4.5* Playback does not work, this app and service is a joke ### 1/5 — App works horribly *2019-09-28, version 2.4.3* It’s hard to tell which is worse the app or the web portal, if anyone is considering getting Comcast’s cameras I’d strongly suggest going with Adt or buying your own system. There business WiFi is great though....the cameras are good quality but the servers just don’t hold up it works maybe 10% if the time at best. You can view the cameras but if you need to go to a certain time and see when something occurred to solve and issue good luck it never works. ### 1/5 — Worst security app ever *2019-08-20, version 2.4.2* Why am I paying hundreds of dollars a month for an app to see my camera that crashes when I try to see the live view? Every single time! Get your technology together, Comcast. ### 1/5 — $1730.50 early termination fee *2019-07-24, version 2.4.2* This company is charging me 1730.50 to cancel my camera system. There was a 3 year agreement signed and our company had to switch locations and this is how they treat us. STAY AWAY!!! You can buy camera at samsclub for $250.00 and they record all the time and upload to your phone. Im about to lose it on these guys ### 1/5 — A logo update, seriously? This app needs a serious update! *2018-12-21, version 2.3.6* The only update is a logo? 🤦‍♂️ There’s no way to isolate alerts for a single camera. So if you have multiple cameras and one camera is viewing a high traffic area your email inbox will be filled with alerts. Not practical at all. Can’t scroll through video. Pick a time and load and watch. Picking a day to look back at video takes a lot of work and hard to determine what day you’re on. Come on developers catch up! ### 1/5 — Standard Comcast Can’t Log In *2018-04-20, version 2.3.5* My login wont work. Why should this app be different than any other Comcast solution. ### 1/5 — Crashes on open, iPhone 8 Plus *2017-12-08, version 2.3.2* App crashes immediately upon opening on iPhone 8 Plus, iOS 11.1.1 ## Most critical reviews (10 lowest-rated) ### 1/5 — New update really bad! *2025-12-18, version 3.0.2* Go back to the old version this one is not good! ### 1/5 — Bloomfield Church *2025-12-07, version 3.0.2* This app is useless, go back to last version. It worked. ### 1/5 — Go back to old version *2025-11-17, version 3.0.2* go back to the old version of this app. The update has bookmarks taking up more than half of the screen. We need to see the camera feeds. We don't need to see a list of times. There's no customization whatsoever. the mobile app only lets you bring up four cameras at a time and you can't choose which one show up in that view. What were the developers thinking? This is so much worse. ### 1/5 — PLEASE update the app *2025-11-09, version 3.0.2* I don’t want to get new cameras before the holidays but we cannot see the sales floor on our phones anymore. The new layout keeps the cameras tiny and the movement log huge. ### 1/5 — Cameras constantly offline *2025-11-08, version 3.0.2* Since update I can’t get the system to function from the app ### 1/5 — Update *2025-10-31, version 3.0.2* I'm happy to see everyone else's complaints about the update. Listen to us and change it back or you're going to lose everyone's business. ### 1/5 — App review *2025-10-27* This update is not good. Old app was much better and usable. Two of our cameras don’t show a picture in this update but do in the old app. Can’t select cameras and name for quick preview. ### 1/5 — Owner *2025-10-23, version 3.0.2* Like old version this one is the original old one never liked please change back or I am leaving you ### 1/5 — Horrible update *2025-10-23, version 3.0.2* The update feels like a first draft at of the app, not fully functional. I want the old version restored IMMEDIATELY. Too many bugs. Camera resolution is blurry. Who asked for this?? ### 1/5 — Do not use *2025-04-08* Do not use Comcast Xfinity. Use literally ANYTHING else!! They will screw you over!! They change the terms, they lie to your face about what is in your contracts (I don’t mean a white lie, or a lie of omission, I mean bald faced fraud), and when you get screwed there is no one to help you!!! They will string you along for months while they charge outrageous sums that you didn’t sign for, while hanging up on your calls and sending you useless personnel to waste your time while they rack up the bills. Use literally anything else!!! ## Most praised reviews (2 highest-rated) ### 5/5 — Great app! *2018-06-06, version 2.3.5* Simple and easy to use! Love that I can view my cameras from anywhere!! ### 2/5 — Constant trouble! *2023-12-29, version 2.4.14* Can’t get this app to work or switch between cameras. It’s stuck on one camera and can’t get it to move to another. Time to look at another provider for Internet and cameras! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*