# ComEd - An Exelon Company — user reviews > 449 indexed App Store user reviews of ComEd by EXELON BUSINESS SERVICES COMPANY, LLC, rated 4.69/5 from 130,483 ratings. - Source: https://appshunter.io/ios/app/comed-an-exelon-company/id519716176/reviews - App overview in markdown: https://appshunter.io/ios/app/comed-an-exelon-company/id519716176.md - Rating breakdown: 5★ 104,064 · 4★ 8,142 · 3★ 2,840 · 2★ 1,006 · 1★ 4,889 ## What do users think of ComEd? Overall sentiment: negative **Pros** - 🚀 Quick and easy bill payment - 👍 User-friendly interface - ⚡ Convenient account management - 🔍 Helpful outage tracking **Cons** - 🐛 Login/sign-in issues - 🔍 Lack of real-time usage data - 🔒 Security/account access problems - 💰 Inconvenient payment options - 🗓️ Delayed billing information **Commonly reported bugs** - App crashes and freezes - Billing information not updating properly - Inconsistent performance across devices - Login failures and network errors **Most requested features** - Improved login/authentication process - Real-time energy usage tracking - Customizable app settings and preferences - Seamless integration between app and website - Expanded payment methods and options ## Newest reviews (13 of 449) ### 3/5 — Too many pop ups *2026-08-13, version 26.2.0* Ughhh ### 1/5 — Updates *2026-08-13, version 26.2.0* Lost power 4 times during this past couple months and every time I keep getting messages saying they don’t know when it will be resolved. App is fine but service is horrible. I’ve spent hundreds on gas to keep my generator going to keep my food from going bad and I can’t even get a good estimate. Last time I was out of power for 2 weeks and now I need to go through this again? Yet half my neighbors have power. ### 2/5 — App says power on when it obviously is not *2026-08-13, version 26.2.0* I live in south suburban Chicago which has seen several storms that have knocked out power. Not blaming ComEd for that but when I go to the app to get more info, it shows my power is on which is clearly is not. I report the outage. If I go back to the app hours later to again try and find out status, the app will again show that my power is on. It overrides my power out status and lies to my face that the power is on. I swear It’s like a slap in the face. I will again report outage. Hours later, I check status and Comed tells me my power is on as I sit in a dark house. You can’t trust this app. ### 1/5 — DO BETTER COMED *2026-08-13, version 26.2.0* Absolutely terrible service from ComEd. This is the second time this month my 65-year-old mother has lost power because of supposedly “storms. I understand that severe weather can cause outages, but when this keeps happening, ComEd needs to take responsibility and invest in fixing its infrastructure instead of continuing to prioritize executive compensation and shareholder profits. People depend on electricity for medical equipment, refrigerated medications, FOOD, air conditioning, and basic safety. Leaving elderly and medically vulnerable customers without power during dangerous summer heatwaves is completely unacceptable. ComEd needs to do better. Invest in a stronger, more reliable grid and put customers' safety ahead of profits. This is not just an inconvenience—for some people, losing power can be a serious health and safety emergency. Absolutely disgusting service. The app is fine I guess but what good is it when theres no service to use it with. ### 1/5 — Poor power consistency. *2026-08-11, version 26.2.0* Power goes out from a slight breeze, a little rain, sometimes nothing identifiable. Of course, a thunderstorm, of ANY magnitude, and it's guaranteed to go out. ONLY in my neighborhood while a few blocks away in the same town, they haven't lost power at all. Poor communication, much too lengthy "assessment" and repair times, and the bill keeps rising. Com Ed is terrible! ### 1/5 — No usage activity on app anymore *2026-08-11, version 26.2.0* The app doesn’t have usage activity anymore and all other options that were previously there are gone now , ### 1/5 — Removed usage data *2026-08-11, version 26.2.0* Removed usage data, it’s one of the important features and you removed it.put it back ### 3/5 — App not functioning *2026-08-10, version 26.2.0* I’m getting a request is blocked message when attempting to access the app . Usually the app Functions well . Last few days thats not the case .I’d like to pay my bill . ### 1/5 — Bad customer service *2026-08-10, version 26.2.0* May several complaints to speak with the supervisor and never have I been reached back at all ### 1/5 — Ужасный новый дизайн. *2026-08-10, version 26.2.0* Новы дизайн ужасный по сравнению с тем что был. Там была информация обо всем. Сейчас просто счет и всё. ### 4/5 — Hourly pricing *2026-08-09, version 26.2.0* App is great an all, I’d would be great to also have access to hourly pricing even in the “storm” mode. Otherwise how else can I check it? ### 1/5 — Not reliable *2026-08-09, version 26.2.0* I received a bill, and it had 104.72 taken off, due to receiving my deposit back. 2 weeks later, I received a bill saying i hadn’t paid my bill on time… I owed 104.72. I have never ever been late on any bill and this is truly ridiculous. ### 1/5 — Annoying *2026-08-06, version 26.2.0* It asks for review every time you use the app even when you reviewed it already. ## Most critical reviews (10 lowest-rated) ### 1/5 — Nonfunctional *2026-08-31, version 26.2.0* The app never seems to work no matter what WIFI I’m connected, no matter how many times I delete and redownload, no matter if I use the website. The ComEd self costumer service never works thanks for nothing ### 1/5 — Payment failure *2026-08-28, version 26.2.0* My mom has been using the app to pay her bill and she opened a bill and seen that it was ridiculously high so I get to checking into things for her and see that her last THREE payments that said they had been submitted through the app and return end up failing and there’s no contact so now she owes this outrageous amount and we have to figure out how to pay it and when you try to call or contact Comed they’re not accepting phone calls or you get put on hold. I’ve set on hold for over an hour and still got no help do better COMED if you expect to tax people the way you do. ### 1/5 — Horrible app *2026-08-27, version 26.2.0* The app asks for your login credentials and then immediately kicks you out ### 1/5 — Info sharing *2026-08-25, version 26.2.0* You have to agree to let ComEd share your info to pay for the app because…why? ComEd already has a monopoly on electricity here and charges a lot for it. How are y’all gonna grab at more money? Sit down. ### 1/5 — Lagging *2026-08-24, version 26.2.0* The app asks every time you login to rate it also the current bill paid does not update correctly ### 1/5 — BS *2026-08-23, version 26.2.0* The day my bill was due. I went to pay it, and the site was undergoing maintenance which now made my payment late. ### 1/5 — Broken *2026-08-21, version 26.2.0* App was wonderful. All of a sudden, it stopped letting me sign in. I have deleted and reinstalled a hundred times. Tried contacting tech support but no response. When I sign in and enter my credentials, it sends me the text to verify my identity, after entering the code, it returns to the sign in screen and does the same process over and over, never allowing me access ### 1/5 — No notification *2026-08-18, version 26.2.0* Did not get notified payment didn’t go through / vague reasons bill is higher ### 1/5 — Logging into app *2026-08-17, version 26.2.0* Logging into the app is ridiculously hard. You sign into the app then ask you to verify usage by sending a code via phone or text. Receive the code via text then enter it. Just to be sent back to the original log in page. Smh. ### 1/5 — Over charged *2026-08-16, version 26.2.0* They over charged my account by $100 after I already paid my monthly. Not happy about it ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app *2026-08-26, version 26.2.0* This app is so great it helps me keep an eye on my account and tells me when there is a black out !! ### 5/5 — Dependable/reliable *2026-08-23, version 26.2.0* Love the job you Do ### 5/5 — Perfect *2026-08-20, version 26.2.0* Easy and fast thanks ### 5/5 — Great work! *2026-08-13, version 26.2.0* This app is very helpful to people paying their own bills! ### 5/5 — Exelente sin filas y en casa *2026-08-09, version 26.2.0* Exelente axecible ### 5/5 — Excellent *2026-08-07, version 26.2.0* Good ### 5/5 — Are we getting credit? *2026-08-06, version 26.2.0* I expect I get a CREDIT for the full day WITHOUT electricity ### 5/5 — Friendly App *2026-08-04, version 26.2.0* Easy to use ### 5/5 — Great App *2026-07-31, version 26.2.0* I live this app because I can pay my bill, I can contact various departments if need be, plus see if there is an outage and report one. This is so convenient. I’ve told other as well. ### 5/5 — I love it *2026-07-20, version 26.2.0* It’s easy to review your bill make any reports about outage quick payments, and customer service is always available --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*