# Comfort by Mitsubishi Electric — user reviews > 638 indexed App Store user reviews of Comfort by Mitsubishi Electric by Mitsubishi Electric US, INC., rated 4.10/5 from 8,012 ratings. - Source: https://appshunter.io/ios/app/comfort-by-mitsubishi-electric/id998509713/reviews - App overview in markdown: https://appshunter.io/ios/app/comfort-by-mitsubishi-electric/id998509713.md - Rating breakdown: 5★ 5,169 · 4★ 1,170 · 3★ 372 · 2★ 287 · 1★ 1,014 ## What do users think of Comfort by Mitsubishi Electric? Overall sentiment: negative **Pros** - 🚀 Fast and responsive app - 👍 Convenient remote control - 👍 Customizable schedules - 👍 Integrates with smart home systems **Cons** - 🐛 Frequent connectivity issues - 🐛 Unreliable temperature readings - 🐛 Buggy and unstable app - 🔍 Confusing and unintuitive interface - 🔍 Lacks advanced features - 🔍 Poor customer support **Commonly reported bugs** - App crashes on launch - Schedules not saving properly - Temperature settings not applying correctly - Zones disappearing from the app **Most requested features** - Add support for multiple user accounts - Improve scheduling functionality - Integrate with more smart home platforms - Provide better in-app help and documentation ## Newest reviews (16 of 638) ### 2/5 — Just had a heat pump installed *2026-08-17, version 3.5.0* The app interface with the heat pump is not great. I had extraordinarily difficult time in getting the app downloaded and working from my phone. This was most likely a major fault of the installer who didn’t transfer the information from heat pump to me until several day after installation. They were under the impression that the app and its connection to the heat pump does not work seamlessly. I recently had switched to a different internet provider and had to call the installer to help me get back online. We had to stand next to the furnace in the basement and hold my phone within 6 inches of the transponder to get connection. I was not impressed. Overall, the installer advised me to not use the app but make adjustments at the thermostat. ### 3/5 — Consumer app stripped of many useful features, no way to reset “check filter” reminders *2026-08-16, version 3.5.0* App works fine but has been stripped of all useful configuration features (hidden in a contractor app?) which makes the app not as useful as it could be. There is no way to get questions answered by the company and seeming no Way to reset the annoying “check filter” reminder in the app for each of my 7 units despite me cleaning them out myself following YouTube. Could be improved ### 4/5 — Easy to use *2026-08-13, version 3.5.0* Once you install the mobile app you expand the accessibility of the Mitsubishi Mini Split. I can travel and have peace of mind to adjust temperature as needed for changing seasons. 5 out of 5 stars! ### 3/5 — Random temperature changes *2026-08-09, version 3.5.0* This app I’d better than the previous one but a frustrating problem is the that temperature setting changes randomly on a day to day basis. There seems to be no solution. ### 1/5 — Erratic, buggy and inconsistent *2026-08-08, version 3.5.0* It’s 2026, we deserve way better than this. Scheduling, a basic, basic, environmental controls function is barely functional. Most of the time it fails, miserably. Just search Reddit for “Mitsubishi Comfort App scheduling erratic and worthless”. We pay a lot of money for these systems, and the thermostats and apps are far inferior to the popular consumer systems like Nest and Ecobee. ### 4/5 — Does the job, but stand alone *2026-08-05, version 3.5.0* The application does make it easier to manage the AC. My main issue is that we get lots of separate apps - we can’t combine our home control devices into a standard, all-in-one screen. Of course it would be great if I could manage things like lights, AC door locks, and cameras all in one . But this is even a step further away. No can’t even manage all my AC in one app. This does support multiple Mitsubishi, which gets our units on the sunny side of the house. But the main Carrier unit feeding the rest has to be a separate app. This is silly. I know, this is an argument about the industry in general, but this is why I can’t go 5 stars. ### 3/5 — Schedule *2026-08-04, version 3.5.0* The schedule function only allows the selection of a start time but no end time so is basically useless. ### 2/5 — Bad app *2026-08-03, version 3.5.0* The app constantly logs you out and move the ownership of the devices to the contractor that installed it, the only way to get it back is to call Mitsubishi app support. I’ve had the system for 2 months and this has happened 3 times. This app is so bad that even technicians have a hard time setting it up. When it works it does what it’s supposed to do, but the logout happens whenever there’s a forced app update, or even when it ask You to review the app… any message from the app seems to trigger this logout and ownership transfer. I don’t have this issue with any other thermostat apps Mysa, Honeywell, Nest all work flawlessly. ### 4/5 — Comfort App *2026-08-02, version 3.5.0* Not the easiest process to synch initially, but once working functions well. ### 1/5 — Has not worked with iPhone *2026-07-31, version 3.5.0* After one year, we still have not been able to get the app to work at all on our iPhone with our Mitsubishi mini split. It’s been very frustrating. ### 3/5 — Connection issues *2026-07-30, version 3.4.0* Connection to network is sometimes problematic. Otherwise is easy to use. ### 1/5 — Garbage system *2026-07-29, version 3.4.0* I spent lots on a system that despite a good signal it doesn’t connect. What a waste of money this was. My phone has a good signal in 2.4 and 5G but this pos system refuses to work properly and even the technicians couldn’t even get it to work. Do better! ### 4/5 — Needs interface to Apple home *2026-07-29, version 3.4.0* It would be great if this app had an interface to the Apple Home many other thermostats today. The requirements for a 2.4 GHz router also makes set up challenging where I had to put in an old school router to make it work. ### 4/5 — Intuitive to use *2026-07-28, version 3.4.0* I’m thankful for this app to be able to control my mini splits. I rarely use the remotes because this is so convenient! ### 2/5 — Frequent Disconnects *2026-07-25, version 3.4.0* From my units. I have a robust mesh network… this app and/or hardware sucks ### 1/5 — Unreliable *2026-07-21, version 3.4.0* Goes off line and takes days to get it back up. Just a terrible app! ## Most critical reviews (10 lowest-rated) ### 1/5 — Took an already bad app and made it worse *2026-08-24, version 3.5.0* Awful. Continues to switch from either cooling (in summer mode) to heating, or switches on its own to winter mode. ### 1/5 — Obscure. Confusing. Poor *2026-08-22, version 3.5.0* Why does Mitsubishi make this so stupidly obscure. ### 1/5 — ANNOYING BLUETOOTH PROMPTS *2026-08-18, version 3.5.0* Every time I open the app it asks for bluetooth pairing permissions. NO. I already have my system/app/phone sync’d up via WiFi. Now every time I want to change the temp I have to deal with an annoying popup. Also, the initial pairing process was very finicky and inconvenient. ### 1/5 — Setting doesn’t hold *2026-08-16, version 3.5.0* Still not holding my settings. 70s today and humid. Tried putting it in “dry” mode at 67 deg. Yes I did confirm. Found it “off” shortly after. Reset and tried again, same result. Switched to “cool” mode set at 67, and now the set mode has reset itself to 78 multiple times. I love the heat pump, but wish I would have gone with the installers other brand now. ### 1/5 — Doesn’t work *2026-08-15, version 3.5.0* Are you ever going to fix this app? It’s actually worse than Kumo Cloud which at least connected to all 4 of my splits. This one only connects to 3 and I have to use the remote for one. On the 3 it does work for it’s unreliable and doesn’t always actually turn the splits on/change the temp when it says it is. ### 1/5 — Not following schedule *2026-08-13, version 3.5.0* My AC is not following the schedule I set using this app. It will remain running when it is supposed to turn off. It will turn on randomly. This is very inconvenient. ### 1/5 — Horrible *2026-08-12, version 3.5.0* Can’t even log in. App is stuck in a loop and won’t even let me put in the correct email. I have deleted app, rebooted phone, added app again, updated phone, deleted app cache. It still keeps the wrong email address stored. Spent a lot of money on this system and can’t even use the app. ### 1/5 — Can you fix the app from changing temp setpoint? *2026-08-11, version 3.5.0* You added the confirm when you set a temp but the temp still changes to another number after you have set it. What’s the deal with this? Also, why can’t you set a temp based on the outside/external temp? I have to manually turn off the Cool mode during summer months when the temp is colder outside. You should be able to have it come on or off if the temp outside has reached a certain point. Schedule doesn’t work for this. ### 1/5 — Can’t trust this brand *2026-08-09, version 3.5.0* Sadly the Mitsubishi brand can no longer be trusted. I installed 2 mini split systems in my house less than a year ago. One unit has already been replaced, and now both units are getting replaced this week. Sadly this brand no longer stands for quality and reliability, I’ve lost all trust! ### 1/5 — Totally Broken *2026-08-09, version 3.5.0* Latest update to app (8-1-26) no longer connects to WiFi or the mini split. Completely non functional. Sees 0 Wi-Fi networks despite the WiFi working fine. Sees 0 devices. Fix asap ## Most praised reviews (10 highest-rated) ### 5/5 — had it for about five years - only in the last year have they upgraded the app and it’s excellent! *2026-08-04, version 3.5.0* I travel a lot and watch my house from thousands of miles away. We have the Mitsubishi in the sunroom that has huge fluctuation from hot to cold extreme. Now that the app is improved, I can keep it ideal all day long. ### 5/5 — Great app *2026-08-02, version 3.5.0* We use this app to manage our 8-Head ductless mini-split. Very helpful! ### 5/5 — Works great *2026-07-31, version 3.5.0* I have zero complaints about the app. I have full control of my system. ### 5/5 — Phenomenal *2026-07-28, version 3.4.0* I use it everyday. It’s reliable and I don’t need the actual remotes. Love it! ### 5/5 — Greatly improved with new update *2026-07-13, version 3.4.0* The app’s reliability and ease of use have both improved greatly since the most recent update. It’s now possible to control all zones at once. Changes to temperature or other setting seem to take effect immediately and temperature measurements update in real time. It seems the developers have listened to user feedback and made significant improvements. ### 5/5 — NEW SCHEDULING UPDATE ATROCIOUS *2026-07-08, version 3.4.0* Comfort implementation was disastrous. Once they got it somewhat figured out they screwed it up again with their nee scheduling update. None of my scheduling attempts work now. How can such great hardware have completely inept designers for their app/software??? ### 5/5 — Greatest thing since sliced bread *2026-06-24, version 3.4.0* The ability to remotely control each unit and separate dwellings in the same app is amazing. The app works flawlessly ### 5/5 — Great upgrade *2026-06-11, version 3.4.0* Finally a stable app and backbone. Night and day to kumo cloud Update: new scheduling feature excellent. Great support , get thru great English communication. Glad to see Mitsubishi spending resources to maintain and improve app functionality. I use the app more than the remote controls. Which honestly are so confusing I wish they had simplified those when I bought mine ### 5/5 — Great Product. *2026-06-10, version 3.4.0* Easy to use and gives me all the control at home or away. ### 5/5 — Very Handy *2026-06-06, version 3.4.0* Nice little app to check and control the temperature of my detached garage/workshop. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*