# Commerzbank photoTAN > Secure transaction approval for Commerzbank online and mobile banking. (iPhone/iPad app by Commerzbank AG.) - Source: https://appshunter.io/ios/app/commerzbank-phototan/id577752083 (this page in markdown: same URL + `.md`) - Developer: [Commerzbank AG](https://appshunter.io/developer/366609904) - Category: Finance, Utilities - Price: Free - Rating: 4.80/5 from 2,045 App Store ratings · 140 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 153 MB - Languages: American English, Czech, Dutch, French (France), German (Germany), Hungarian, Italian, Japanese, Polish, European Portuguese and 5 more - Released: 2012-11-23 - Data updated: 2026-08-30 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/commerzbank-phototan/id577752083/reviews.md ## What is Commerzbank photoTAN? Commerzbank's new photoTAN app. Receive push message, check order, approve - with the new photoTAN push function, you can approve orders quickly and securely with just one click. With the photoTAN scan function, you still have the option of scanning a photoTAN graphic to generate a TAN. It is now possible to fully legitimize yourself from the comfort of your own home with the VideoIdent app. With our new feature, the digital first activation, you can after the legitimation with VideoIdent in the next 3 hours easily and quickly activate the photoTAN app with a code that you receive by SMS. This means you no longer have to wait for the activation graphic The photoTAN app is our most innovative security method. The app offers the highest possible security through a modern and convenient TAN procedure - for all customers who use Commerzbank's online and / or mobile banking. ####################### Hard-/software checks of your device: At runtime, we check known, security-relevant attack vectors (e.g. rooted/jailbreak, malicious apps, etc.) To do this, we need your consent. If you do not agree to do such a security checks, we kindly ask you not to install our photoTAN app and instead to use our reading device to use the online banking offer on the Internet (https://www.commerzbank.de/). You can also revoke your consent at any time for the future by uninstalling our photoTAN app from your device. ####################### What do I need the photoTAN app for? The photoTAN app is one of our security factors. The photoTAN is an important part of every login and transaction in your online and mobile banking. It is used to verify the order data you have entered and to generate the transaction number (TAN). How does photoTAN-Push work? The push function of our new photoTAN app is particularly convenient. As soon as a new order is available for you to approve, we send you a notification to your smartphone when you use photoTAN-Push. When you then open the photoTAN app, the order to be approved is displayed directly for you to check. If the data displayed is correct, you release the order with just one click. How does photoTAN scan work? After placing an order in Online Banking, a mosaic-like colorful graphic appears on the monitor. You scan this with the photoTAN app. A TAN is displayed immediately. To check, you then see the essential details of your order again in the app. If everything is correct, simply enter the TAN on the computer and the order is confirmed. By the way: With our mobile banking, you can make transfers even faster and easier than on your computer. To do this, use the free Commerzbank banking app! The advantages of the new photoTAN app at a glance: • Security: Commerzbank's most innovative TAN procedure. • Uncomplicated: You receive a notification on your smartphone when a new order is ready for approval. • Fast: You can approve orders with just one click. • Free of charge: The use of photoTAN is free of charge for you. • Mobile banking: Quick order approvals via the banking app using the App2App function. • Offline usability: If your smartphone is offline, you can continue to approve orders easily with the scan function. For more information on the new photoTAN process, visit http://www.commerzbanking.de/phototan. ## Key features - One-click order approval via push notification - Scan photoTAN graphics to generate TANs - Digital first activation with VideoIdent - High security for online and mobile banking - Device security checks ## What do users think of Commerzbank photoTAN? Overall sentiment: negative **Pros** - 🔒 Secure and simple - 👍 Available in English - 🚀 Really great system, works very well and very quick **Cons** - 🐛 It keeps crashing and not working - 🐛 The app didn't scan the image even after multiple attempts - 🐛 The app is not working and I'm not able to login to my account - 🐛 Impossible to upgrade, the upgrade fails with an error message - 🐛 Crashes on launch, crashes on iPhone XS/XS Max - 🐛 Not working at all, constantly error message **Commonly reported bugs** - Incompatible with iOS 12 and iPhone XS/XS Max - Camera won't load after iOS 8 upgrade - Crashes on launch, crashes on iPhone XS/XS Max **Most requested features** - Allow pasting from clipboard for password - Extend mobile TAN to more countries - Add cloud backup option - Add passcode lock for protection ## Recent user reviews (10 of 140) All indexed reviews: https://appshunter.io/ios/app/commerzbank-phototan/id577752083/reviews.md ### 1/5 — Hire me for IT team *2025-05-21, version 12.3.0* App didn’t work…probably missing good specialists. I am able to work for good salary. ### 1/5 — It keeps crashing and not working. *2024-04-08, version 9.8.0* It keeps crashing and not working. ### 3/5 — App Crash *2024-03-24, version 9.8.0* App is crashing in iPhone ! ### 1/5 — Not working *2024-03-03, version 9.7.19* Unable to use it. Technical error occurred on each transactions. ### 1/5 — Crashing *2024-02-27, version 9.7.19* The app is not opening and it is crashing when opened ### 1/5 — The worst *2024-01-07, version 9.7.15* One of the worst possible apps, I’ve ever used. Biometrical authorisation just fails every time I have to use it. Error E-SCA-002. Maybe hire some IT-specialists from Ukraine, we don’t have such problems with banking apps, not to mention they’re years ahead of yours… ### 4/5 — Eigentlich ist die App gut aber … *2023-10-20* … leider schon wieder nach Update der App eine Fehlermeldung, dieses war nach dem letzten Update auch genau so der Fall. Es sind dann keine Überweisungen oder online Anmeldungen möglich. Diese Fehlermeldung ist auch noch sehr Irreführend weil da steht „… wir arbeiten schon daran“. Also wieder gleiches Prozedere wie beim letzten mal, auf zwei Geräten die App Deinstallieren und gleich wieder neu Installieren und natürlich mit der Aktivierungsgrafik neu am Konto anmelden. Interessant ist, das die neue Aktivierung dann tadellos geht, allerdings benötigt man den entsprechenden Brief dazu! **Developer response:** Hallo VTwinRocker, wir danken Ihnen für Ihr Feedback. Der Umstand tut uns leid. Wir freuen uns, dass es wieder funktioniert. Viele Grüße Ihr App-Team ### 1/5 — Foolish bank *2023-08-11, version 9.6.0* The most useless bank services with a very rude customer support foolish bank don’t ever use this bank rubbish 🤡 ### 5/5 — Funktioniert! *2023-02-02* Funktioniert schnell und reibungslos ### 5/5 — Übersichtlich *2023-01-27* Mit leichter Bedienung ## Frequently asked questions about Commerzbank photoTAN ### What is the photoTAN app used for? The photoTAN app is a security factor for Commerzbank's online and mobile banking. It is used to verify order data and generate transaction numbers (TANs) for logins and transactions, ensuring secure access and operations. ### How does the photoTAN push function work? When you use photoTAN push, you receive a notification on your smartphone for new orders requiring approval. Opening the app displays the order directly, allowing you to check the details and approve with a single click if correct. ### Is the photoTAN app free to use? Yes, the use of the photoTAN app is free of charge for Commerzbank customers. There are no costs associated with using this security method for your online and mobile banking activities. ### What are the advantages of the new photoTAN app? The new photoTAN app offers enhanced security through an innovative TAN procedure. It provides a convenient and fast approval process with one-click authorization via push notifications and a streamlined activation process. ### What happens if I don't consent to device security checks? If you do not consent to the device security checks, you will be asked not to install the photoTAN app. Instead, you can use the provided reading device for online banking or uninstall the app to revoke consent at any time. ## Version history (last 5 releases) ### 16.2.0 — 2026-07-13 Minor improvements and bug fixes. ### 16.1.2 — 2026-04-20 With this update, setting up Commerzbank Digital Banking is now even easier: Customers who want to use our digital services via web and app can now set up their access directly in the photoTAN app. In less than 15 minutes, you create your login details, activate the photoTAN app, and can start straight away. ### 16.1.0 — 2026-04-14 With this update, setting up Commerzbank Digital Banking is now even easier: Customers who want to use our digital services via web and app can now set up their access directly in the photoTAN app. In less than 15 minutes, you create your login details, activate the photoTAN app, and can start straight away. ### 16.0.0 — 2026-02-25 Minor improvements and bug fixes. ### 15.2.0 — 2026-02-11 Minor improvements and bug fixes. ## Apps similar to Commerzbank photoTAN | App | Rating | Price | Category | | --- | --- | --- | --- | | [CHECK24](https://appshunter.io/ios/app/check24/id719610089) | 4.8 (1,866) | Free | Finance | | [Postbank](https://appshunter.io/ios/app/postbank/id6444706327) | 4.7 (621) | Free | Finance | | [comdirect photoTAN App](https://appshunter.io/ios/app/comdirect-phototan-app/id623841273) | 4.4 (881) | Free | Finance | | [My WebID](https://appshunter.io/ios/app/my-webid/id1456365043) | 4.4 (484) | Free | Finance | | [Deutsche Bank photoTAN](https://appshunter.io/ios/app/deutsche-bank-phototan/id937259592) | 4.8 (1,150) | Free | Finance | | [VR SecureGo plus](https://appshunter.io/ios/app/vr-securego-plus/id1535422059) | 4.7 (2,079) | Free | Finance | ## More apps by Commerzbank AG - [Commerzbank Banking](https://appshunter.io/ios/app/commerzbank-banking/id366609901) - [Commerzbank Corporate Banking](https://appshunter.io/ios/app/commerzbank-corporate-banking/id959976500) All apps by Commerzbank AG: https://appshunter.io/developer/366609904 ## Related topics [commerzbank phototan](https://appshunter.io/ios/topics/commerzbank-phototan) · [comdirect phototan app](https://appshunter.io/ios/topics/comdirect-phototan-app) · [commerzbank](https://appshunter.io/ios/topics/commerzbank) · [commerzbank banking](https://appshunter.io/ios/topics/commerzbank-banking) · [commerzbank ag](https://appshunter.io/ios/topics/commerzbank-ag) · [commerzbank corporate banking](https://appshunter.io/ios/topics/commerzbank-corporate-banking) · [comdirect](https://appshunter.io/ios/topics/comdirect) · [isbank tan](https://appshunter.io/ios/topics/isbank-tan) · [comdirect bank ag](https://appshunter.io/ios/topics/comdirect-bank-ag) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*