# Communauto — user reviews > 161 indexed App Store user reviews of Communauto by Réservauto Inc., rated 1.80/5 from 8 ratings. - Source: https://appshunter.io/ios/app/communauto/id1010884219/reviews - App overview in markdown: https://appshunter.io/ios/app/communauto/id1010884219.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 6 ## What do users think of Communauto? Overall sentiment: negative **Pros** - 🚗 Convenient car-sharing alternative to ownership - 💰 Competitive pricing compared to traditional rentals - 📍 Proximity of vehicles to users in some areas - 🆕 New fleet of vehicles recently added - ⚡ Easy trip start/end when functioning properly - 🌍 Eco-friendly transportation option **Cons** - 🐛 App crashes and freezes frequently - 🗺️ GPS inaccuracy showing unavailable cars - 🔐 Persistent login/authentication issues - 💳 Unexpected and hidden fees - 🚙 Dirty and damaged vehicles - 📞 Extremely long customer service wait times - 🎨 Poor app UI/UX design - ⚠️ Unreliable car availability and reservations - 💰 Overcharging and billing disputes - 🚫 Unfair penalty system and customer service - 📱 Slow app performance and loading - 🔄 Frequent forced logouts after updates - 🎯 Random car assignment without choice - 📍 Unbalanced station distribution - 🚗 Cars not present at reserved locations **Commonly reported bugs** - App requires login every time it opens - Map shows cars that don't exist at location - Cannot start or end trips due to app errors - Geolocation not updating properly - App freezes when clicking on vehicles - Blank white screen on app launch - Password manager incompatibility with login - Trip not recording despite car being locked - Vehicle unlock/lock failures - Sensor errors (false 'keys missing' or 'engine on' alerts) - App slow to refresh car availability - Reservation changes without user consent - Charged for trips that couldn't be completed - App crashes on iOS with certain versions - Loading signals that never complete - Billing system errors and fraud detection blocks **Most requested features** - Car selection option at stations with multiple vehicles - Dark mode for app - Push notifications for service disruptions - Ability to communicate delays to customer service - Booking transfer to nearest alternative station - More stations in suburban areas - Expanded EV fleet - Chat feature in app instead of phone support - Callback system instead of long hold times - Better station distribution based on user demand - Transparent upfront pricing disclosure - Improved vehicle sensor accuracy - French language support in app ## Newest reviews (20 of 161) ### 2/5 — Recently when booked a car nearby, it jumped to another car far away *2026-05-02* It happens so frequently that it’s so frustrating when a car is needed in emergency. ### 2/5 — No choice of cars *2026-04-10* Service quite smooth and ok. I’m disappointed that it doesn’t provide me with an option to choose which car given the period and the carpark, while I’m sure that there are like 4 cars there which have not been reserved. It just assigns whatever it wants to, randomly. ### 3/5 — Okay *2026-03-28, version 2.11.3* The app is good but there are a few things that could be improved. Especially about pricing. They dont tell you beforehand that they will charge you extra fees, exemple for cancellation or modification of booking time. It would also be great if the stations were more “spaced?” because at some places there are MANY stations and others where there is only one. I understand that it is based on user usage but just having one station for a sector is really not enough because then if we live too far away, it can be bothersome. Also having more agents on the phone would be great to not have to wait in the cold for more than 15 min :). Anyways thats just a few things ### 2/5 — There is barely any real customer service, users are not a priority for this company. *2026-03-10, version 2.11.3* I feel so disappointed with their customer services. They will never be on your side. Their reporting system is a mystery, you will never get a copy of your reports. Some cars are in bad shape and/or unclean. Be sure to report everything you notice on every car. Don’t rely on their obsolete report documentation on the globe compartment, nobody tracks that, save yourself from giving unexpected donations to communauto. ### 2/5 — More functionality and stability *2026-02-25, version 2.11.3* When it works it’s ok however sometimes cars that are blocked are not there at all!or a car is stuck (Eg can’t get out because of nice) but no one informs you before you get there. Or you can’t block the car properly among other things. Also need a communication if car will be late (it’s happened that I was late but it took 45 mins to get through to customer service). Anyhow there are glitches and more improvements need for the app and the service in general. And if there is a billing problem it seems to never be Communauto’s fault. Ever. I also got two tickets in places where I was definitely legally parked! Go fight that in court when you don’t even k ow what ticket is being referred to!! ### 2/5 — Need more stations *2026-02-16, version 2.11.3* Not enough stations in Halifax area. Most people live in Bedford , Sackville, Clayton park, but stations are only in Downtown and Dartmouth. Can you add more stations near shopping centers and business centres where people work in suburbs??? ### 1/5 — Voleur, tout simplement *2026-01-22, version 2.10.1* Après 2 ans d’utilisation de leur service dans la ville de Calgary, je peux tout simplement vous dire que ce sont des voleurs. Leur service client est catastrophique, ils vous facturent des déplacements alors que vous avez un laissez-passer de 30min. J’ai dépensé 3000$ dans leur service en 2025 et je dois me battre pour ne pas être facturé de 6$ sur un trajet. Très clairement, ils jouent de leur position de monopole, et s’en fichent totalement du client. ### 2/5 — What needs to happen to make this work? *2026-01-14, version 2.10.1* I use communauto a lot because the service itself is quite good and convenient when it works, but there’s so many things that can get in the way of it working. TWICE yesterday I walked 10 minutes to get a flex car only to find the car wasn’t there at all. The idea of this service is really wonderful and I recommend it to people all the time, but for some reason it seems the app itself is constantly an issue. ### 1/5 — Inability to select car *2026-01-09, version 2.10.1* For station based cars with multiple cars, give users option to select preferred car. This app feels like it was made in 2001 and never updated since ### 1/5 — Inscription *2026-01-08, version 2.10.1* L’inscription est longue est compliqué même pour louer un appart c’est pas aussi chiant il vous refuse l’inscription pour n’importe quel prétexte les voiture on que des problèmes c’est vraiment une application qui est zéro ### 1/5 — 👎 *2025-12-09, version 2.10.1* L’app Communauto bug souvent: je me rends à l’endroit indiqué, il n’y a pas de voiture, je n’arrive pas à l’ouvrir, mais je suis quand même facturé et on refuse de me rembourser. Le service à la clientèle parle de façon agressive et ne prend aucune responsabilité. Très déçu. ### 1/5 — Dirty thieves *2025-12-03, version 2.10.1* they expect the customers to clean their dirty stinky cars. Clean your cars once a week at least you filthy company. I’m sure the owner is not from Canada. The cars are dirty and stink. ### 1/5 — Punitive service *2025-12-02, version 2.10.1* Overall, the project is a great idea. If only their customer service wasn’t so terrible and punitive I would do all I could to support this program. ### 1/5 — Garbage service *2025-11-26, version 2.10.1* That’s it, the service is trash. ### 1/5 — Service qui parle mal *2025-11-19, version 2.10.1* Le service 0 la personne que j’ai eu au téléphone ne me laisser même pas parler prenez le ton fort exprès pour que je ne puisse pas en placer 1, Me disais quel ne peut rien faire pour moi alors quel le pouvait et me raccroche 2fois au nez c’est inacceptable et honteux !!!!!! ### 1/5 — Rob *2025-11-18, version 2.10.1* This is the worst application ever. Don’t use it ### 1/5 — informations non écrite *2025-11-17, version 2.10.1* Il faut avoir un minimum de 6 ans d’expérience de conduite et un minimum de points d’inaptitudes…j’ai du appeler après 7 jours d’attente (alors que c’est mentionné 4 jours ouvrables pour la confirmation du dossier client) pour avoir ses informations qui ne sont mentionnées nulle part sur leur site. Une vrai perte de temps!!! ### 1/5 — Too slow *2025-11-07, version 2.10.1* App is so slow, makes you lose potential cars bookings, sometimes takes forever to unlock the car. Not convenient at all especially when it rains or snow. ### 4/5 — Communauté égale compromis *2025-10-30, version 2.10.1* Il est évident que le service de Communauto n’est pas parfait, voiture pas très propre ou un peu mal en point, mais les prix sont vraiment compétitifs et la proximité des autos est géniale. Je n’ai pas besoin de marcher 20 minutes pour me rendre dans une agence de location. Les flex sont maintenant sur la Rive-Sud de Montréal et c’est très pratique, il reste seulement à élargir le service. Beaucoup de nouvelles autos depuis quelques mois, ça fait du bien. ### 1/5 — Très déçu par Communauto *2025-10-29, version 2.10.1* J’étais au départ séduit par le concept, mais l’expérience s’est révélée très frustrante. Les voitures sont souvent sales ou endommagées, et il est fréquent qu’une réservation soit annulée au dernier moment sans explication. Le service à la clientèle est difficile à joindre et les délais de réponse sont beaucoup trop longs. De plus, les frais supplémentaires tombent facilement — parfois pour des détails dont on n’est même pas averti à l’avance. L’application est lente et bogue souvent, ce qui rend la location stressante plutôt que pratique. En résumé, le service pourrait être excellent avec un peu plus de fiabilité et de transparence, mais en l’état actuel, c’est très décevant. Je ne recommande pas. ## Most critical reviews (10 lowest-rated) ### 1/5 — Vraiment sale *2026-06-30, version 2.11.4* Chaque fois que je vais dans un communauto c souvent sale il faudrait mettre un système mais le pire truc les gens sont sales il devrait avoir honte de donner sa au gens ### 1/5 — It doesn’t work. *2026-06-21, version 2.11.4* Shows the message: Whoops! Sorry, our server is currently under maintenance. Please try again in few minutes. But it works just fine in a Android phone. :-( ### 1/5 — Worst customer service *2026-06-09* They’re the worst when it comes to customer service. They never help. ### 1/5 — Bad service *2026-05-25* Very disappointing customer service experience with Communauto. The staffs attitude were unhelpful, and my concerns were handled very carelessly. They did not want to solve my problems. I felt like they were just trying to dismiss the issue instead of actually helping solve it. ### 1/5 — Horrible. *2026-05-20* Every time there is an issue with boarding or leaving. App is terrible. ### 1/5 — Great idea but so many things wrong *2026-05-13* The idea is great. Execution and support are decidedly not. Hardly anything is being fixed. Seems like they ignore all reviews and mails that criticize. - sometimes it books or blocks cars many kilometers away when clearly that was not chosen. Same with time of reservation. No safeguard. Eg I booked for a certain day and ot booked me for a full twenty four hours or so. -buggy- suddenly it said me I am not in my city. -hangs too much -flex car times out and I lose my block before the 30 mins -AUTO CHARGED more than it should have (more than once)Eg charged full day when I took it for a few hours only -related to above customer service is terrible!!takes too long usually and some of the agents speak Luke you are an idiot and it’s automatically the customer’s fault. Whenever it comes to fees even if it’s Communauto’s fault they assume the customer is an idiot and at fault and they have no idea how to communicate with other humans. Then I am told that a certain tune is written in the terms when clearly I could see it is not. What a gross human being. Disgusting. -get mails that I left car unclean when I have not- ever. I even found a friggin injection needle in there! -got ticketed for something I did not do. Wasn’t even driving at the time or near that vehicle at the time. I don’t bother because of the time and effort. There are things to fix and I could keep going. The service is altogether great but app and customer service need work. I echo everything everyone is saying in terms of complaints. Enough is enough. Whomever is managing those two portfolios need to step up in major ways. ### 1/5 — App needs a entirely new makeover *2026-04-15* As many of reviews state the services offered are good but the app is trash. Not only the navigation through the app and all the glitches but the colour too. Such an ugly chartreuse green make it something nice and vibrant. Sheesh. ### 1/5 — Priceline *2026-03-14, version 2.11.3* the price you pay for a day at commune auto, you can rent for a week with Priceline. Commune auto charges me 700 dollars in just fees for admin. Corrupt company, go with Priceline. The cars stink, dirty and will leave marks on your clothing. Also terrible customer service ### 1/5 — Worst Company Ever *2026-02-17, version 2.11.3* This car company is a complete fraud, completely unprofessional & if you’re in an accident will deny you access to care immediately! ### 1/5 — First App Review - How Frustrated I Am With This Company *2026-01-22, version 2.10.1* Garbage customer service, GARBAGE. Convenient service, terrible company and even worse service. Will be stopping service with them now. ## Most praised reviews (10 highest-rated) ### 5/5 — Seamless and simple experience *2025-01-24, version 2.8.1* This is an amazingly easy and convenient way to get access to a car instead of going through a traditional rental company. The app is efficient and easy to use and the fleet of vehicles are high quality. The user experience is flawless. Way easier and cheaper than a rental. ### 5/5 — Good car sharing service *2025-01-05, version 2.8.1* Easy to start and end trip, good app design. Also the staff is very friendly and helpful ### 5/5 — Service pratique et réactif *2024-12-22, version 2.8.1* Le service proposé est à la hauteur, très pratique pour des besoins ponctuels ou qui s’inscrivent dans la durée. À noter que le support est accessible 24/24h, le temps d’attente est raisonnable. ### 5/5 — Super pratique et essentiel *2024-10-21* Ce service me permet de me déplacer comme je le veux sans être propriétaire d’une auto. 🚘 C’est une auto de moins trop souvent inutilisée : un bon choix pour la planète! **Developer response:** Bonjour, nous avons résolu plusieurs problèmes dans la nouvelle version qui est maintenant disponible. L'insertion du Captcha utilisée pour des questions de sécurité empêchait certains utilisateurs de se connecter (particulièrement ceux qui disposent d'un iPhone avec les versions d' iOS 11 et celles antérieures). Nous avons résolu cette situation et quelques autres bogues. N'hésitez pas à nous évaluer ou reconsidérer votre note si vous jugez que l'expérience s'est améliorée. Un grand merci. ### 5/5 — Great *2024-10-17, version 2.6.2* I love this. Thank you! ### 5/5 — Reliable *2024-08-19, version 2.6.2* Works as-expected. Recent update to auto-switch regions is nice when traveling. The app does everything it’s supposed to with no issues for me. ### 5/5 — BEST SERVICE EVER *2024-08-04, version 2.6.2* I used to use Turo until they allowed a host to scam me and switched to Communauto- BEST DECISION EVER. Communauto cares about customers! If you’re looking for a car rental service, this is the one! ### 5/5 — système de mobilité très pratique *2023-12-25, version 2.5.0* Abonnée depuis les débuts, pour 2 h ou 2 semaines, cela fonctionne bien, les vehicules sont ok, l assistance au telephone est parfois longue a obtenir mais toujours aimable, l appli fonctionne bien, je pense qu il faut avoir un peu l habitude pour s y retrouver , mais au bout d un moment, ça va, je recommande ### 5/5 — Communauto à Paris *2023-06-15, version 2.4.0* Très satisfait. Client depuis 2007, toujours serviable et aimables. ### 5/5 — Avis *2021-01-31, version 1.213.0* Super propre et carre. Seulement l’application n’est pas pratique sur iPhone il faudrait penser à revoir l’application s’il vous plaît --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*