# Community Banks of Colorado — user reviews > 39 indexed App Store user reviews of Community Banks of Colorado by National Bank Holdings Corporation, rated 4.30/5 from 547 ratings. - Source: https://appshunter.io/ios/app/community-banks-of-colorado/id6474360579/reviews - App overview in markdown: https://appshunter.io/ios/app/community-banks-of-colorado/id6474360579.md - Rating breakdown: 5★ 400 · 4★ 49 · 3★ 30 · 2★ 17 · 1★ 51 ## What do users think of Community Banks of Colorado? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 🚀 Effortless app experience - 💡 Improved UI and design **Cons** - 🐛 Recurring login issues - 🐛 Crashes when depositing checks - 🐛 Unreliable bill pay functionality - 🔍 Small image quality for check deposits - 🔍 Lack of manual capture option for checks **Commonly reported bugs** - Incorrect account charges - Repeated password reset requirements - Forced portrait orientation for transfers **Most requested features** - Facial recognition login - Improved auto-capture for check deposits - Ability to view running balances in transactions ## Newest reviews (13 of 39) ### 3/5 — Signing in *2025-04-04* I’ve been having to sign in every time I want to see bank account after putting on fingers print id on ### 2/5 — Signing in *2025-02-08, version 2416.2501.184* Keeps making me have to sign in instead of Face ID and it’s really getting annoying ### 2/5 — CMB review *2025-01-21, version 2325.2411.274* Passwords are stupidly long. Not seeing any facial recognition. All in all, not near as easy to use as before. ### 4/5 — Face recognition *2024-12-18* Need to allow facial recognition to log on. I have clicked on the facial recognition button but it doesn’t work. ### 3/5 — Images are way too small *2024-11-18* The new app is great except for the fact when viewing the images of checks the image is far too small on the mobile app and online on a computer. ### 2/5 — Auto Capture *2024-10-21* Not a big fan of the upgrades made to the banking app just yet… seems there are a few things to work out, specifically the auto capture feature when depositing a physical check. It flashes all kinds of alerts about needing precise conditions to capture the image and does not seem to recognize whether it is the front or back of the check… it’s meant to, you can see where it tries to find the check number in capture and the account information, but it sends errors even when one has the proper side displayed. Anyway, I waited it out until it allowed me to manually submit the check but it would’ve been nice to have started with that option. Just a bit of a pain, something to improve upon, not the end of the world. ### 1/5 — Bummer. *2024-08-23, version 1925.2407.143* Really don’t like this new app, the older one was much easier to navigate, had better colors, and better organization. I really don’t understand why they changed everything. ### 2/5 — Account errors *2024-08-13* AMERICAN INSURANCE SERVICES, INC. is owned by the Clements family irrevocable trust. I am not an owner of that trust or a beneficiary thereof. I am merely a trustee that is been explained to your bank many times all of a sudden $5500 overdraft on the account 201-146-9905. That is an error, whoever made that charge is a crook and there is fraud on the account. It should not be honored. However, the water bill for the company should be honored for 128 roughly there is a $400 balance in the account today and all of a sudden is 5500 showed up, it’s an error fraud and it should’ve been caught. Please reverse that charge and bounce that money. ### 1/5 — Horrible *2024-08-12* The app is repeatedly telling me my login is incorrect when it isn’t. Why make a new app that doesn’t even allow your customers to use it? ### 3/5 — Extra nuisance *2024-08-05* My deposit was rejected because I didn’t write mobile deposit on the back of the check. What a nuisance. ### 1/5 — Horrible system *2024-07-31* I went to login into the new app and it is repeatedly telling me my old login is incorrect. I know it’s correct. So, I went to update everything, and the app has continued to tell me it’s incorrect, despite me switching ALL my login info. I absolutely hated the old app and this one does not seem much better. ### 2/5 — Comments *2024-07-30, version 1894.2406.219* The previous app was simpler. ### 3/5 — Needs adjustments *2024-07-24* The iPad screen forces portrait orientation for transfers. Please fix. I wish I could see running balances for each transaction (like before) instead of having to click an extra time to get to transactions with balance on my iPad. ## Most critical reviews (10 lowest-rated) ### 1/5 — How is this bank still in business.. *2025-11-10* Seriously.. everything about banking with these idiots is inconvenient, inaccurate, and INFURIATING. The app NEVER shows the accurate and current amount of money in your account, you have to go through and check it all yourself. The charges show as pending FOREVER. Or just long enough to overdraft your account because you’d think “why wouldn’t the amount be current” because it’s community banks of Colorado. That’s why. ### 1/5 — New app needs work *2025-01-30, version 2325.2411.274* Login credentials are never saved so you have to type in username and password every time you want to open the app and Face ID is always checked off even though I have turned it on every time I log in. Mobile check depositing is inconsistent checks constantly won’t scan. ### 1/5 — Bill pay issues *2025-01-06* I’ve had problems for the last 4 months using bill pay. I’ve reached out numerous times to the support team with phone calls and emails but it’s still not fixed. ### 1/5 — Can't deposit check, app crashes *2024-12-01, version 2225.2410.188* Like others have said, the iOS version crashes when i take the first picture of my check. Poorly tested.... Hope it is fixed soon. ### 1/5 — Problem with bill pay *2024-11-20* With the updated version of the app, I’m no longer able to use the bill pay with my business account. I have made numerous calls and sent emails asking for assistance, but there is very poor follow through. It’s been over two months and it is still not working. ### 1/5 — Review *2024-11-19, version 2225.2410.188* Asks me for username and password every time I try to login even though I enable the faceID every single time I log in. Also, setting the alerts is not user friendly. I used to be able to get a text with my balance daily. I have not been able to figure out how to set the alerts I had in the old app. This app is helping sway my decision to move banks, considering I have been unhappy with this bank for some time now - switching to this awful app is going to make the decision to move easier. ### 1/5 — Manual Capture feature needs work *2024-10-22* When trying to deposit checks, app automatically defaults to auto capture feature. This is terrible and frustrating, as auto detect feature does not work properly. Should allow manual capture every time. Manual capture of check image should be default, app does not work properly. ### 1/5 — Downgrade *2024-09-11* The older app was easier to navigate. Colors made more sense. Titles/descriptions of account activity were simpler on the older app. This newer app is not worth my time. Seriously considering changing my bank at this point with all of the issues aside and including the new app. ### 1/5 — Check deposit :( *2024-09-10, version 2018.2408.174* I keep trying to deposit a check and when I take a picture of the check the app closes out ### 1/5 — The worst. *2024-09-07* Last weekend, I noticed that the Co Banks mobile app would not let me use my password to let me sign in. When I returned, I went to a physical location and was told that due to issues with the system, if you are an Outlook user you will likely not receive any app-related emails including password reset links. I spent close to an hour on the phone with their IT team to resolve the issue and reset my password, only for the app to continue to give me problems today with my new one. Whoever is in charge of their online banking platforms has got to get it together because at this point it should not be this difficult. ## Most praised reviews (10 highest-rated) ### 5/5 — Love this bank and their App *2026-08-17* This app works great and is very user friendly. ### 5/5 — Makes banking a breeze *2025-12-12* Love the app. I can monitor, freeze, or set up each of my accounts and cards with ease. Has information handy for transferring and check deposits too! ### 5/5 — Saved my bacon *2025-07-29* I was successfully able to transfer money from my Vectra Bank account to Community banks, thereby saving me 100 miles and two or three hours round trip. Thanks CBOC ### 5/5 — Great customer service!! *2025-03-30* Small town bank with great customer service and all the options you need to do your business and banking!! ### 5/5 — Easy to use !! *2024-10-14* I’m not tech savvy but the online banking you guys have is great and best of all …easy ! So glad I bank with your institution .. thank you!! ### 5/5 — New app *2024-10-04* The new app is so easy to navigate & it makes banking on line top notch. I have been with this bank since 2004 & I have lived in 2 different states yet I keep my banking here. Thank you. ### 5/5 — Excellent upgrade *2024-08-28* This app is improved over the previous app in that it is much easier to read and navigate. ### 5/5 — Better then the other app *2024-07-23, version 1894.2406.219* Love the new updated app ### 5/5 — Effortless *2024-07-22, version 1894.2406.219* The app works much like the previous. The switch over was easy. Good software development. Bugs are common when new code is developed so I was happily surprised to find that wasn’t the case here. ### 5/5 — New version of app seems great! *2024-07-22* Looks and feels easier to use than the previous app! Has a lot better appearance and easier to go to different sections --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*