# Community by Fuel Cycle — user reviews > 105 indexed App Store user reviews of Community by Fuel Cycle by Fuel Cycle, Inc., rated 4.80/5 from 2,392 ratings. - Source: https://appshunter.io/ios/app/community-by-fuel-cycle/id1315205205/reviews - App overview in markdown: https://appshunter.io/ios/app/community-by-fuel-cycle/id1315205205.md - Rating breakdown: 5★ 2,143 · 4★ 166 · 3★ 25 · 2★ 11 · 1★ 47 ## What do users think of Community by Fuel Cycle? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Rewarding for providing feedback - 👍 Enjoyable community experience - 🚀 Quick surveys **Cons** - 🐛 Frequent crashes and login issues - 🔒 Poor customer support and communication - 💰 Difficulty redeeming rewards - 🤔 Inability to switch between communities **Commonly reported bugs** - Crashes when trying to log in - Inability to access accounts after updates - Reward redemption links not working - App freezing and becoming unresponsive **Most requested features** - Improve ability to switch between communities - Enhance reward redemption process - Provide better customer support channels ## Newest reviews (14 of 105) ### 2/5 — App error *2026-05-05* App used to be great, Every time I open app now it says there was an error with the network, try again. I have deleted, re downloaded. Tried both data and WiFi not working. Disappointed ### 4/5 — Hardly ever starts up on iphone *2026-01-19* I always get is 9 pulsing dots first time instead of content. I close the app and try again. Some days it lets me in the second try, other days it won’t. It’s fine when it runs but every week that’s less often the case. Please fix this. ### 3/5 — Can’t switch *2025-12-11, version 6.0.37* Joined two communities but can’t switch between. Useless ### 2/5 — Not earning enough to cash out *2025-11-06, version 6.036* Nice app it’s easy to use and cash out for rewards as well. Not one of my favorite apps because they don’t give you anyway to earn points. It would be great to give the community a way to earn some points. ### 2/5 — Frustrating app *2025-06-27* So when it works it’s fine but I swear I get network issues constantly. I’m not sure if it’s because this is new and has to have the kinks worked out but I’ve never seen an app mess up with much. Just know that going in. I’ve reported it to them several times and they may or may not reply. It has potential but there sissies get old fast. ### 4/5 — Trouble logging in *2025-05-11* I do like this app, i’ve already gotten some rewards, but i can’t log into my account, and i had points on there too still, it’s frustrating knowing the app works but my account for some reason isn’t working ### 1/5 — zero stars if I could *2024-12-14, version 6.0.25* I can not log in. magic link and manual options just bring me back to the first login page on a loop! ### 1/5 — Rewards don’t work *2024-12-05, version 6.0.25* Can’t redeem points for rewards and no one answers emails ### 4/5 — Love this app! *2024-11-11* I use this app for the hollister insight lab. I love the fact that I can get money towards one of my favorite stores and it’s great for college students who can’t always afford to go and buy clothes all the time. However, my main issue is how long it takes for the points to show up on my club Cali rewards account. It’ll take upwards of 2 weeks which is a long time! I wish there was more consistency or some sort of deadline on when the points will be transferred by. Otherwise, HIGHLY recommend. ### 1/5 — Absolutely no support *2024-10-03, version 6.0.23* I was a member of one of their communities, without warning or reason my account was apparently deleted and rewards I had earned are now apparently gone. There is absolutely no way to contact the community or even contact anyone at Fuel Cycle to figure out what happened and why. ### 1/5 — Crashing and can’t log in *2024-09-15, version 6.0.22* Help. It crashes and I can’t log in ### 1/5 — Buggy, crashes frequently, and support is abysmal *2024-06-30, version 6.0.18* Every time I open the app it generates a network access error and I have to restart the app. It also crashed while redeeming a reward, deducted the points but never issued the reward. Support is slow to respond. There is no way to send a screenshot to them, so you can’t show them what is happening. I expect better from USAA. They clearly went with the lowest bidder on this one. ### 1/5 — Impossible de se connecter *2024-05-07* Rien ne fonctionne pour cette application … Impossible de recevoir le « lien magique » pour se connecter et impossible de se connecter manuellement… J’ai essayé à plusieurs reprises sans succès… ### 2/5 — Can’t Ever Find the App *2024-04-20, version 6.0.16* Where do I find the app in my search when I pull down and enter an app title? It’s impossible to find. ## Most critical reviews (10 lowest-rated) ### 1/5 — RUBBISH *2026-06-24* What an absolute rubbish app, impossible to sign in complete waste of time. I will not be completing any Independent surveys. RUBBISH! RUBBISH! RUBBISH! ### 1/5 — SCAM Company!!! *2026-05-27, version 6.0.47* This company is a SCAM! The moderators constantly accuse you of using a VPN to access their site (which you can’t disprove) and REFUSE to pay out awards. Total SCAM!!! ### 1/5 — Glitchy *2026-05-12, version 6.0.46* This app is pretty neat but it is very glitchy. Sometimes it won’t even open. ### 1/5 — Too many bugs *2026-04-30, version 6.0.45* Buggy! One day, app works fine. Next day no bueno and app support takes you to a different product. ### 1/5 — Wells Fargo is wasting my time *2026-04-17* It’s quite convenient that I’ve done enough surveys to be close enough to get to the $50 gift card and for every single survey that has come up after I have been unable to do because they say they have gotten enough replies or responses which has to be a complete lie because I go to do the survey as soon as they send the email. And now I can’t even login through the Community app to just take my $25 gift card and leave. This is such a waste of time. ### 1/5 — Doesn’t work *2025-12-21, version 6.0.38* I can’t get past the verify phone number screen. It sends an SMS verification message but after entering it and saving the app just tells me a required field is missing. Probably harvesting phone numbers and isn’t a legitimate app. ### 1/5 — Terrible *2025-11-28* I would really not bother with them, you don’t get your rewards for completing surveys. Trying to get hold of moderators/support is a joke, you either don’t get a reply or you have to wait 2 weeks for one. ### 1/5 — Update broke *2025-09-26, version 6.0.35* I am a member of this community. After this update I can not access my account nor can I get a link sent. This community was kind of lame and now they game me a reason to leave. ### 1/5 — Difficult to Work with on Apple devices *2025-07-19* We use this app for Roblox bug reports. It says it is only for iPhone but it doesn’t even work well with my iPhone 15 Pro Max. The idea of it is great, but the execution falls far short. I wish I could post a video here. It would be easier than explaining. While trying to post a bug report, I can see only the top half of the page. If the keyboard has to come up, it will stay there and the page will not scroll. There is no way to drop the keyboard either. It has been like this since at least December of 2024. When I went to the website to ask for a solution or recommendation, there were only 2 ways to contact them, snail-mail or a phone call - which I won’t do because, these days, only robots answer calls. The rest of the app works great. The team can send us messages, set up testing “parties”, send out requests for input, post links to the next game to test etc… It’s just that when it comes to filing an actual bug report, it fails miserably. The same can be said for the way the payment system works/fails. Once you’ve earned enough points to get paid, you have to collect payment. Except that you can’t collect it because it doesn’t work. The ever-present response is some form of, we are aware of the problem and are working on it, It should be resolved swiftly. Meanwhile, it’s been since last year that people have had this problem and keep seeing the same, less-than-helpful message. Fuel Cycle; please fix your app. It consistently does not work as advertised. ### 1/5 — Can’t log in *2025-02-09, version 6.0.26* Every time I verify SMS the app crashes! Support is horrendous, no replies! ## Most praised reviews (10 highest-rated) ### 5/5 — Fuel *2026-04-11, version 6.0.44* Black ops has been my favorite COD game since the first one dropped. I only get to play on weekends but it’s still great. This app is cool too. ### 5/5 — Error login *2026-04-06, version 6.0.44* Community by Fuel Cycle is not connecting to the website. ### 5/5 — Invite *2025-11-05, version 6.036* Help, how can I get an invite? I want to join the community. ### 5/5 — Cant switch between communities *2025-08-14* I have a part of a community for a long time now and it has been great, but recently I was invited to join another community and now I cant switch between the two. On the bottom there is a prompt that says “long press for easy switch between communities” but that does not work at all. Please help. Edit: User Error. I fixed it. Only issue was I never found a Contact Us for Fuel Cycle. Make that more accessible please. ### 5/5 — “Awesome Sauce” *2025-02-27, version 6.0.26* Cool COD community!! Actually listening to us gamers. So they can improve the game. And get rewarded it’s a 360 win ### 5/5 — Amazing app! *2024-12-28* I love this, I use it for hollister surveys and I get huge discount and rewards for hollister, which makes it so much more affordable, I can use the rewards in combination with their sales and get a great bargain. The app is easy to use, after reading the instructions on how to redeem rewards! ### 5/5 — Great app for its use! Has some bugs that need to be fixed *2024-04-17* The app has minor glitches and formatting issues that need to be addressed. Other than that it serves its purpose. ### 5/5 — Actually nice app *2024-03-11, version 6.0.14* For once a place for all of use to cohesively come together and annoying ea directly. ### 5/5 — Enjoy providing feedback *2023-10-13, version 6.0.7* As a reviewer, I believe my thoughts and recommendations are being heard. I look forward to participating in more surveys. ### 5/5 — App *2023-10-05, version 6.0.7* Love giving my input --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*