# Community - Real Conversations — user reviews > 66 indexed App Store user reviews of Community by Community.com, Inc., rated 3.20/5 from 139 ratings. - Source: https://appshunter.io/ios/app/community-real-conversations/id1494783989/reviews - App overview in markdown: https://appshunter.io/ios/app/community-real-conversations/id1494783989.md - Rating breakdown: 5★ 66 · 4★ 9 · 3★ 6 · 2★ 9 · 1★ 49 ## What do users think of Community? Overall sentiment: negative **Pros** - 👍 Simplifies life - 👍 Very useful - 👍 Powerful tool - 👍 Great for texting audience - 👍 Super easy to use - 👍 Dope! - 👍 Amazing app! - 👍 Future of communication - 👍 Essential tool - 👍 Makes relationships effective - 👍 Easy to use - 👍 Great for networks/audience - 👍 Super polished - 👍 Natural audience management - 👍 Takes texting to next level - 👍 Genuine connections - 👍 Supercharged inbox - 👍 Authentic engagement - 👍 Clean app - 👍 Organizes contacts - 👍 Easy to stay on top of messages - 👍 Solid tool - 👍 People love it - 👍 Auto responders work well - 👍 Solid support - 👍 Getting better - 👍 Big improvement with notifications - 👍 Love the platform - 👍 Great customer service - 👍 Great user experience - 👍 Great platform **Cons** - 🐛 Login issues - 🐛 Not working - 🐛 Unresponsive company - 🐛 Unvalued customers - 🐛 Frustrating experience - 🐛 Steep price - 🐛 Video/photo features bad - 🐛 Cannot copy/paste easily - 🐛 Expensive - 🐛 Limits character counts - 🐛 Difficult to work with - 🐛 Slow support emails - 🐛 Pushed around on cancellation - 🐛 Stuck with renewal - 🐛 No phone number for cancellation - 🐛 Painful experience - 🐛 Overpriced - 🐛 Outdated platform - 🐛 Unnecessary features - 🐛 Overcharging - 🐛 Paying per text - 🐛 Highway robbery - 🐛 Not worth the price - 🐛 Horrid video quality - 🐛 Pixilated videos - 🐛 Poor quality videos - 🐛 Cut service without warning - 🐛 Extra cost for registry - 🐛 Took forever for dark mode - 🐛 Not worth money - 🐛 Don't see client numbers - 🐛 Don't keep client info - 🐛 Waste of money - 🐛 Bricked app on older phones - 🐛 Punished for older phones - 🐛 New update removed features - 🐛 Cannot send to specific communities - 🐛 Filter removes recipients - 🐛 Expensive for no reason - 🐛 Cheaper alternatives exist - 🐛 Doubts about longevity - 🐛 Unsustainable pricing model - 🐛 Users migrating away - 🐛 App Store not allowing update - 🐛 Requires iOS 16+ - 🐛 Multiple phones unusable - 🐛 Cannot have whole team responding - 🐛 Only works on newest iPhone - 🐛 No free trials - 🐛 Need to pay hundreds to test - 🐛 Terrible login - 🐛 Can't see or do anything - 🐛 Impossible to cancel - 🐛 Charged again after trying to cancel - 🐛 Not responsive support - 🐛 Major transparency issue - 🐛 Hides phone numbers collected - 🐛 Doesn't show collected numbers - 🐛 Need to upgrade for data - 🐛 Data belongs to them - 🐛 Limited to 1000 recipients/month - 🐛 Inconvenient for large lists - 🐛 Help email rejected - 🐛 DM Instagram no response - 🐛 Ruined platform - 🐛 Not recommended for mass text - 🐛 Raised rates without warning - 🐛 Basic usages for high price - 🐛 Crashes constantly - 🐛 Can't copy paste responses/links - 🐛 Unstable software - 🐛 Barely usable professionally - 🐛 Notifications don't show randomly - 🐛 Messages disappear/reappear - 🐛 Low quality videos - 🐛 Product doesn't work well - 🐛 Stuff was wrong - 🐛 Billed twice after cancellation - 🐛 Don't care about you - 🐛 Refunded then billed again - 🐛 Nowhere to register - 🐛 Dumb sign-up process - 🐛 Can't get on the app - 🐛 Total waste of time - 🐛 App won't even load - 🐛 Outrageous pricing - 🐛 Not useful - 🐛 Don't need community number - 🐛 Bad execution - 🐛 Delayed messages - 🐛 Asking for too much private info - 🐛 Asked for ZIP code - 🐛 Strangers can talk to you - 🐛 Asks for private info - 🐛 Makes you pay money - 🐛 Can do harm - 🐛 Unsecure - 🐛 Wants possession of socials - 🐛 Don't lose anything precious - 🐛 Early stages - 🐛 Don't have access to phone numbers - 🐛 Bound to the app - 🐛 Better texting tools exist - 🐛 Too many rules/regulations - 🐛 Not user friendly - 🐛 Restrictive - 🐛 Awful support - 🐛 Forgot password issues - 🐛 No reset password email - 🐛 No answer from support - 🐛 Bad, just bad - 🐛 Can't export phone numbers - 🐛 Community owns relationship - 🐛 Lost everything if they go out of business - 🐛 Texting from 2005 - 🐛 Less data ownership - 🐛 Run out of VC money - 🐛 Flaws - 🐛 Crashes often - 🐛 Bugs continue to be an issue - 🐛 Cost prohibitive - 🐛 Lowest tier too high - 🐛 Not worth it - 🐛 Too expensive - 🐛 $588/year to participate - 🐛 Need phone number to create account - 🐛 Phone numbers mandatory **Commonly reported bugs** - Email or password incorrect - Login issues - Cannot copy and paste - Support emails unresponsive - Cannot cancel subscription - Video and photo features are bad - New update removed key feature - Cannot send messages to specific communities together - Filter removes all recipients - App Store not allowing update - App requires iOS 16 or higher - Multiple phones cannot use app - App won't load - Crashes constantly - Cannot copy paste responses or links - Software has so many bugs - App is unstable - Notifications don't show randomly - Messages disappear then show up again - Low quality video - App won't even load - Billed twice after cancellation - Hides phone numbers collected - Doesn't show collected numbers - Limited to 1000 recipients per month - Help email rejected - Delayed messages - App crashes often - Bugs continue to be an issue - Forgot password issues - Reset password email never sent - No answer from support emails **Most requested features** - Dark Mode - Notifications for new texts - See names of birthday celebrants - Push notifications - Option to choose message notifications - Online ability to manage account members - Text from Apple Watches - Make phone numbers optional ## Newest reviews (16 of 66) ### 4/5 — App is buggy on mobile *2026-06-23* UPDATE: the seemed to fix the mobile issue. So it’s working again. I would recommend using the desktop version. It seems I’m not able to use the app on my phone anymore because when I start texting it freezes up. **Developer response:** Hello, We're sorry the app is freezing on you. If you could email us at yourfriends@community.com with your account information we'd love to help get this fixed! Update: we have identified the cause of this issue and this should be fixed in the latest update (5.8.1). ### 2/5 — Not working *2025-09-06, version 4.11.0* I tried to put in my email SOOOO many times and it said “email or password incorrect” Even though I was putting in the correct information!! I even tried multiple accounts!!☹️☹️ ### 2/5 — Not worth your money *2025-01-31* I had Community App for three years and it was too basic. My own text messaging app on my phone does WAAAAAY MORE than the Community app. Also when I sent videos, it was like sending a video to someone’s flip phone. The quality was HORRID. EXTREMELY pixilated, blurry and poor quality videos. I was paying $110/mo for their service. Then all of a sudden without warning they cut my service and said I had to register my number on some US Registry phone list (which cost extra money). It took them FOREEEEEVVVVVVEEERRRR to get Dark Mode (over 3 yrs) to which I was finally done when they wanted more money. It’s truly not worth it. Also you don’t get to see your clients numbers or even keep their info. I had a coaching business and would have new people sign up for a daily positive text often (to my Community number) but I wouldn’t have access to their phone number. Which was kind of weird … If you wanna waste $100/mo .. be my guest. But Community just ain’t it. PASS ### 2/5 — New Update Removed Key Feature *2024-07-03* I have used this app for 2 years and the new update removed the ability to send messages to specific communities together. When I try to add multiple communities under the “filter” it removes all recipients. I need the feature that allows me to select which specific communities I want to send a message to, not just “filter” the communities **Developer response:** Hi there, Thank you so much for your review! We recently upgraded our message compose features. If you're using the AND filter, you're narrowing it down to people who are part of all those communities, which is why the number keeps decreasing. To include everyone from each community in your recipient list, use the OR filter instead. Hope this helps! Feel free to reach out if you have any more questions. ### 2/5 — What happened?! *2024-02-20* This used to be one of my favorite ways to contact people and I have been a member for a couple years now! With this new update I now have multiple phones that I can’t use Community on because it says it requires 16 or higher… whatever that means! All I know is that now I can’t have my whole team responding to messages because several their phones will no longer work with this app! Can you please fix this? UPDATE: I have updated to the latest operating system as suggested but unfortunately it still doesn’t work. I guess you can only use it on the newest iPhone which would be good for ppl to know before they purchase. **Developer response:** Thanks for reaching out! This looks like you need to update your iOS operating system on your iPhone. On your device, please go to Settings > General > Software Update and make sure you are on the most recent Apple iOS operating system. Once your phone updates, please go back to the app store and update the Community app and everything should work as expected. Please email us at help@community.com if you still continue to have any issues. ### 1/5 — Needs better login *2023-01-08, version 3.0.1* Terrible because it won’t even let me login so I can’t see or do anything even when I re-download it it does the same exact thing. ### 4/5 — Question *2023-01-01, version 3.0.1* Quick question , why do you have a log in but not a sign up but I wanna see out this app works but I can’t if I can’t sign up. ### 1/5 — [UPDATE…it’s worse]. Warning: To cancel you have to email them. But not responsive. *2022-12-20* UPDATE: Dec 20th 2022. How do you select “negative” stars? They just charged my card again despite me trying to cancel for over a month! Be very careful with this company. It is impossible to cancel! They still did not cancel my account despite below how they pretend with their response below about how all I have to do is to email them (I did, several times). I guess for PR reasons they pretend to be responsive to these negative reviews. They aren’t. OLD REVIEW IN NOV 2022. In 2022 this company is still making you email them to cancel your monthly payment…but then it takes them days/weeks to get back to you. Sorry but to not allow a user to cancel easily is a major transparency issue. **Developer response:** Hi there, thanks for your feedback. Very sorry to hear about your experience. We normally reply to inquiries within a few hours. Please email us at accountservices@community.com and a team member will reply in short order. ### 1/5 — Wow just noticed it hides the phone numbers collected *2022-12-08* Updated! Literally posted a review giving this 2 stars because of bugs but after I just tried to export my contacts I’m giving it one star. It doesnt give you a way to mass expert contact, so I figured I would do it like a cave man and then I find out it doesn’t show me the numbers I’ve collected over time. I was gonna cancel but now I’m canceling immediately and posting a bad review on every possible Channel I can find. Had I known this I would have never used this app. The most important thing for small businesses are the relationships we have and they are keeping them hostage. Now I will have to mass text everyone to text my number but I have no idea how many will actually do it. Update - I’ve spoke to customer service and they told me I would need to upgrade my current plan to get the rights to my collected data. So the reply to this review has me in the same spot. The basic feature of any app should be any data collected belongs to you and not them. **Developer response:** Hi Lamont, we are very sorry for the poor experience you have had. Community takes privacy and security very seriously which is why phone numbers are not available in the product. To ensure this data stays as secure as possible we make this information available by export only. Please reach out to our support team at accountservices@community.com and a team member can help get you the data you need. ### 1/5 — Terrible update *2022-10-14* They recently changed their app rules where i’m limited to sending a message to 1000 recipients per month. I have 5,000+ people signed up so this app has become completely inconvenient and not worth the money. I’ve also contacted their help email and it was rejected multiple times, so I assume their help email isn’t working either. I’ve tried dming their instagram and no response. I used to love this app, however this new rule has completely ruined this platform and I don’t recommend if you’re a content creator or business owner looking to send mass text out to a large number of people at a time. **Developer response:** Hi there. Sorry to hear you've had trouble getting in touch. Please email us at yourfriends@community.com and someone will get back to you very quickly. We would love to know what email you have been trying so others are not impacted by this. ### 3/5 — Raised my rates and still haven’t changed the app? *2022-10-07, version 2.25.1* They raised my monthly rate from $49.99 to $99.99 without any warning and still have basic usages. GET DARK MODE. Have more usability with a $100/mo service. Like dooood …. It’s really not that hard. ### 1/5 — App is horrible- pick another sms provider *2022-09-27, version 2.25.1* Crashes constantly, can’t copy paste responses or links from one person to the other. I wish we’d gone with another sms provider that has better feature set. ### 1/5 — Soooo many problems *2022-08-30, version 2.24.1* Software has so many bugs and it’s so unstable it’s barely usable on a professional level. ### 4/5 — Notifications *2022-05-11, version 2.21.0* Whish the app had Notifications when we receive a text.. don’t know i have a text unless i open up the app ### 2/5 — Great idea, too many bugs *2022-02-22, version 2.19.0* I’ve been using Community for 6 months now. It’s a great way to keep users/customers close. But the web app and iOS app are super buggy. Notifications don’t show randomly. Messages look like they send, then disappear, then show up again. If someone texts you a video the quality is so low you can barely see it. And many more. You would think for $100 dollars a month a product would work better or at least as well as iMessage. ### 1/5 — It’s was bad *2021-09-07, version 2.12.1* I keep trying to get in I reset my phone and everything and it said that all my stuff was wrong ## Most critical reviews (10 lowest-rated) ### 1/5 — Community does not value their customers *2025-07-16* What an absolute NIGHTMARE it has been to deal with this unresponsive company. The small amount of interaction I have had with the people that represent this company has left me feeling unvalued, unimportant and frustrated. . And they charge a steep price to make sure you feel that way as their customer. STEER CLEAR of this business, there are far better services than community ### 1/5 — Video and photo features are bad, also cannot copy and paste without tripling the character number *2025-03-29, version 4.6.0* Very expensive and limits of counts on character create the needs to send too many segments ### 1/5 — Not worth it *2025-03-18* This company is very difficult to work with. We attempted to cancel several times and were met with days / weeks between support emails and got pushed around until our “yearly renewal”. Now it is “our fault” and we are unable to cancel because the contract renewed again, so apparently we are stuck for another year. There is no phone number to call and cancel, just email chains from people asking what they can do to help us get the most of out of the platform. Unfortunately we were excited initially about this app but the company makes it painful. ### 1/5 — Use to be great now it’s terrible! *2025-02-23* As you can see from all the latest reviews what started out GREAT how’s now become an OVERPRICED outdated texting platform with a bunch of UNNECESSARY features that give you to justify OVERCHARGING you. Started out at a reasonable fixed rate with unlimited text to a HIGH monthly fee on top of paying PER TEXT! This app is highway robbery! If they went back to their old business model and structure I’d give it 5 stars but the latest is not worth the 1 star I can only leave ### 1/5 — Thanks for making a great app useless on older phones *2024-11-16, version 3.20.0* How is a service I pay $110/mo. for gonna brick the app for older iPhones? Y’all punish me for having a phone that cannot use the latest iOS? Ridiculous. ### 1/5 — What’s happening *2024-05-27, version 3.16.0* I had an acc and I can’t log in ### 1/5 — Expensive For No Reason - Overpriced - Cheaper Alternatives *2024-03-18, version 3.14.0* I have serious doubts about the longevity of this company. There are numerous other platforms available that offer either free or significantly cheaper options for customer engagement. In my experience, this app is excessively priced compared to its competitors. If I were the developer, I would explore options like offering the app for free with revenue generated from advertisements, or implementing a straightforward unlimited pricing plan, such as $25.00 per month or $240 per year for unlimited texts and community members. The current pricing model, which increases as your customer base grows, is unsustainable and drives users to seek alternatives. Several of my business contacts who initially joined have already begun migrating away from this service. ### 1/5 — Help *2024-02-24, version 3.10.0* The App Store is not allowing me to update. Please advise. It pings back and forth from the community page with a message to go to the App Store to update but then doesn’t allow it. ### 1/5 — What happened?! *2024-02-08* This used to be one of my favorite ways to contact people and I have been a member for a couple years now! With this new update I now have multiple phones that I can’t use Community on because it says it requires 16 or higher… whatever that means! All I know is that now I can’t have my whole team responding to messages because several their phones will no longer work with this app! Can you please fix this? **Developer response:** Thanks for reaching out! This looks like you need to update your iOS operating system on your iPhone. On your device, please go to Settings > General > Software Update and make sure you are on the most recent Apple iOS operating system. Once your phone updates, please go back to the app store and update the Community app and everything should work as expected. Please email us at help@community.com if you still continue to have any issues. ### 1/5 — Cost *2023-11-07, version 3.10.0* really expensive and no free trials to see how it work. you need to pay hundreds in order to see how it works ## Most praised reviews (10 highest-rated) ### 5/5 — Simplifies my life *2026-07-22, version 5.10.0* Great app to manage my community account ### 5/5 — Simplifies my life *2025-09-04, version 4.11.0* Good app ### 5/5 — Very useful *2025-06-18, version 4.9.0* Very useful ### 5/5 — Quite a powerful tool *2022-03-05* And has improved a lot since the early days! I mainly use the desktop dashboard for campaigns because it has more features, but this is great for texting my audience on-the-go. ### 5/5 — Love this platform! *2021-05-19* Great customer service. Great user experience as the creator of my own texting community. So far great user experience for those in my community. All around a great platform. **Developer response:** Thanks for the feedback. We're always here should you need anything. ### 5/5 — Supercharged my Inbox *2021-03-05* Finally! An SMS tool that helps me engage with my audience in an authentic way. The app is so clean and makes it easy to organize my contacts into smaller sub-communities so I can focus my content. The app notifications make it incredibly easy to stay on top of my messages. Can’t wait to roll the out for my travel business! ### 5/5 — Solid tool *2021-01-15* I’ve been using Community for just over two weeks and have really been enjoying it!! I have close to 500 sign ups and people love it. The auto responders work especially well to bring people into your community. Also, support has been very solid! ### 5/5 — Essential Tool *2020-09-28, version 2.1.1* Love this app. Finally a tool for me to message with smaller groups and to actually target specific messages to specific communities. Makes the relationship so much more effective and intimate. ### 5/5 — Easy to use *2020-08-05, version 2.0.1* It’s like texting but on steroids. Great for people with networks, internal communication or an audience. Super easy to use! ### 5/5 — Dope! *2020-07-31, version 2.0.1* Makes total sense! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*