# Community State Bank Personal — user reviews > 20 indexed App Store user reviews of Community State Bank Personal by Community State Bank Iowa, rated 4.70/5 from 784 ratings. - Source: https://appshunter.io/ios/app/community-state-bank-personal/id796451125/reviews - App overview in markdown: https://appshunter.io/ios/app/community-state-bank-personal/id796451125.md - Rating breakdown: 5★ 653 · 4★ 84 · 3★ 16 · 2★ 6 · 1★ 25 ## What do users think of Community State Bank Personal? Overall sentiment: negative **Pros** - 👍 Friendly and helpful staff at branches - 🚀 Fast mobile check deposits - 📱 Convenient fingerprint/biometric access - 💳 Easy transaction viewing and transfers **Cons** - 🐛 Frequent login failures and authentication issues - 🐛 App crashes and unexpected logouts - 😤 Recent update made interface worse - 🔍 Removed search functionality for transaction tracking - ⚠️ Service frequently offline or unavailable - 🐛 Mobile deposit overly sensitive and unreliable - 📵 Poor notification system for failed transactions - 🎨 Unappealing new color scheme and layout **Commonly reported bugs** - Login screen loops requiring email verification that never arrives - App crashes mid-transfer - Unexpected logouts requiring password resets - Update installation failures with no error messages - App freezes and locks up - Mobile deposit fails silently without notifications - Desktop-only functionality with mobile unavailability - Inconsistent login between mobile app and desktop site **Most requested features** - Apple Pay integration - Improved mobile deposit reliability and notifications - Better app stability and uptime - Restore search functionality for charges - iPhone X screen optimization ## Most critical reviews (10 lowest-rated) ### 1/5 — New update *2025-08-29, version 26.0.250600* The new update on this app is terrible. Use to love it. They have made it harder to see what is being charged to ur account. I use to have a search button that does not exist anymore so I could micro manage certain charges in my checking account. The new update is terrible. ### 1/5 — Fix it *2025-07-03, version 25.2.250400* Can’t see accounts or do anything. ### 1/5 — Change it back *2025-06-24, version 25.2.250400* The latest update/ rebrand was a total mistake, everything about the new app is garbage, the lay out, the color scheme, every last detail. ### 1/5 — Frustrating *2021-10-21, version 21.1.30* It’s hard to get into the app. If you manage it, half the time it throws you out mid transfer. It is horrible! ### 1/5 — Won’t let me update. *2020-09-18, version 20.1.200* It won’t let me update it. It just keeps loading then not loading. It doesn’t even tell me anything it just stops. So now I can’t get in on the app. ### 1/5 — Frustrating app *2020-07-07, version 19.3.20* I have to call and reset my password every time I want to get in the app. ### 1/5 — Good app but *2020-03-28, version 19.3.20* It’s a good app but it keeps logging me out and I have to change my password I’ve had to change it multiple times now please fix ### 1/5 — App doesn’t work?? *2019-10-22, version 19.1.200* The app won’t let me even login? It takes me back to the screen where it says to verify my email every single time, but never sends an email to my account. All my information is correct. ### 1/5 — Needs work *2019-04-07, version 18.2.80* App won’t let you login and locks up. ### 1/5 — Doesn't work *2014-07-05, version 4.5.177* Won't let me log in, even after deleting and reinstalling several times and trying to reset via the home page. Keeps erroring out... ## Most praised reviews (10 highest-rated) ### 5/5 — Phenomenal people, convenient locations *2023-03-07* Staff are friendly and helpful at every branch I’ve ever had occasion to visit. Trish, the Pleasant Hill manager and her staff are phenomenal! ### 5/5 — Depositing checks *2020-04-01, version 19.3.20* I had deposited two checks on March 20th and thought they went through(pending). I had no notification that they “failed” to go through. I found out over a week later that they didn’t deposit. Now I’m repeatedly trying to re-deposit those checks and the mobile deposit is way too sensitive since I’ve tried over 10 times. If there’s any way to fix the mobile deposit and the notifications so I know the checks went through successfully. ### 5/5 — Review *2020-02-10, version 19.3.20* Really like this app that I can access with my fingertip much faster thanks for adding this feature ### 5/5 — Mobile deposits *2019-06-18, version 18.4.50* Living in Dallas keeping an Iowa bank account is easy using CSB Mobile app. ### 5/5 — Needs work *2017-04-28, version 8.0.236* Never able to log into app tho using same username and password on desktop site ### 5/5 — CSB banking app *2014-04-06* Finally We got a app and it works ### 5/5 — Works great *2014-04-01, version 4.3.198* Just downloaded and logged in. I didn't do much, just the basics. I could easily find recent transactions and make transfer. I am excited to finally have a CSB app! ### 4/5 — Apple Pay *2023-12-31, version 23.1.70* Please add ability to use via Apple Pay ### 3/5 — Average. But usable. *2017-11-30, version 17.3.169* Does the basic things I may need. Can’t complain, just needs to be updated to support iPhone X screen!! That not being done yet, makes the app nearly unusable, at least for me. ### 2/5 — Great when its working *2023-05-16, version 22.2.200* Works great when I can login. 50% of the time the service is offline or is only working on desktop. Very frustrating, the only thing I really need from my bank and most of the time I have to come back and check hours later and hope its online. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*