# Commure Pro — user reviews > 38 indexed App Store user reviews of Commure Pro by PatientKeeper, Inc., rated 3.00/5 from 10 ratings. - Source: https://appshunter.io/ios/app/commure-pro/id1423247356/reviews - App overview in markdown: https://appshunter.io/ios/app/commure-pro/id1423247356.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 5 ## Newest reviews (15 of 38) ### 1/5 — Absolute unreliable garbage *2025-06-18* Every hospital has its own EMR and every one of them has their own app. This is the single most frustrating unreliable one that I’ve ever encountered. It doesn’t open. It takes forever to open and then kicks you off. It doesn’t update the patient list. You’ll be trying to check on labs or vitals and you raise 25 minutes trying to login. do better. ### 1/5 — Garbage *2025-06-11, version 2025.2* Awful update, always logs me out, never stay logged in, garbage app ### 1/5 — SP *2025-06-02, version 2025.1.1* Very poorly functioning app currently after multi factor authentication updates done for HCA users. ### 1/5 — Invalid database *2025-05-29, version 2025.1.1* Can’t use the app all of a sudden… tries to log in, keeps me waiting for 5 minutes, and then reports “invalid database.” Unusable. ### 1/5 — Unusable *2025-05-28* App is essentially unusable after latest update. Login is super buggy now. I have iPhone 16 Pro Max. Works okay(ish) on my iPad. I hope they fix it soon as I was using this app a lot prior to recent update. ### 1/5 — Inconsistent at best *2025-05-27* App has barely been working over the last month or 2. Fixes offered by IT included updating iOS, updating app, delete and reinstall app. The delete and reinstall temporarily works and then it goes back to being frozen on the login screen even with valid credentials. Extremely frustrating. ### 1/5 — Worst EMR app I have ever used *2025-05-20* As a surgeon for 15 years this by far the worst EMR I have ever used in my career. Compared to Epic, Powerchart and even the terrible ECW, this Patient Keeper never works, miserably limited, can’t do notes or even see labs properly, can’t even put in orders. I wish I could give this app NEGATIVE 5 stars. ### 1/5 — Freezes, new update doesnt load *2025-05-14, version 2025.1.1* Not loadind. Authentication fails ### 1/5 — This app went from bad to useless *2025-05-12, version 2025.1.1* This app was a 3 star AT BEST before some new backend update. Before I would have issues with information not updating on patients charts or when it goes to update removing all the data that’s there and saying there is no data until I manually refresh it again. Now, the app makes me log in, wait while it downloads and updates some data (taking a full minute occasionally with 600-700 MB/s speeds, what could it possibly be downloading and updating for that long?) only for it to then say the login failed either because of an error “unclassified error” or “invalid database” and then start the cycle over again. It is honestly faster to find a computer, log in (or remote in from home), wait for it to boot up a virtual computer, and then chart review than it is to use this garbage app. ### 1/5 — Update makes it unusable *2025-05-02, version 2025.1.1* Have to reinstall every day just to use it ### 1/5 — New update slow and buggy *2025-04-24* This new forced update has resulted in multiple steps to try and log in, also while slowing down the app entirely. The time wasted waiting on the spinning wheel is ridiculous. ### 1/5 — Still frustrating *2025-02-16* It doesn’t allow me to go back and review older records. If the patient is hospitalized for 1 week and I need to review a prior EKG, no way. What if I need to see older records from years ago? Also please make sure it doesn’t reset the modules arrangement that I made. Please fix these. ### 1/5 — Needs work *2024-05-03* The app needs work, causes frustration. First off, it doesn’t always prompt using face recognition to sign in and makes you type your password. If you force the app to close (swiping it away), face recognition would be enabled again, but then the arrangement of the modules would be reset. Why do I have vitals (vitals are vitals) hidden at the bottom while rest (which are useless) are at the top? I re-arrange them and then they get reset again. I really need the app to function properly so I can review the data that I need. Also if i need to review older clinical documents, I would have to click “load more” so many times in order to get one more document, which becomes a waste of time. ### 1/5 — Useless *2023-11-07* Terrible app. So many apps that are so less important work so much better. Doesn't update patients, freezes constantly, etc etc. Have patients discharged days ago who still show up on my ed list. Pathetic ### 1/5 — Crashes every time *2022-06-02* App crashes every single time I try to add a patient to my list. Has been happening for months and still not fixed with updates. Fix your app, it’s useless to me right now ## Most critical reviews (10 lowest-rated) ### 1/5 — No change *2026-08-17* Continues to be the WORST app on my phone. Congratulations on this prestigious award. **Developer response:** We appreciate you taking the time to leave a review. We're sorry to hear that the app fell short of your expectations. We’re constantly working to improve. If you have specific ideas on what you'd like to see changed, please share them with us at pro_support@commure.com. ### 1/5 — Only getting worse *2026-05-18* Patients keep getting deleted. Notes keep refreshing every several seconds while reading them, forcing me to the top of the note. Really annoying having to scroll back down and find where I left off. I always get a couple error messages when I first try to look at labs/vitals. Why so buggy?? ### 1/5 — Patientkeeper? *2026-03-03, version 2026.1* Would be great if you could actually login. What is this and what changed besides the name? ### 1/5 — Glitchy and closes down *2026-02-11* So painful to use. You try to add diagnosis and automatically get kicked out of the app. Please fix this asap. ### 1/5 — “Seamless login” only if you can actually login *2025-12-24* The app was glitchy before to begin with. Please fix the issue with the modules, they keep being rearranged to default. Now they added a cherry on top. After recent updates, you have to log into different things thru the app to review the charts. Now, you can’t stay logged in. After it logs you in, it kicks you, says session expired. You try again, it does the same over and over. You close the app completely, launch it again, and try to log in, you log in, then it kicks you out again. Patients charts are now very secure, even I can’t access them. Good job! ### 1/5 — Stinks *2025-12-20, version 2025.4.2* The absolute worst ### 1/5 — Useless *2025-07-17* It has always had glitches, but still I have used it. But since their upgrade about 2 months ago, it is completely useless or worse if possible ### 1/5 — New update horrible *2025-07-01* Thanks for making my job more difficult. These app developers are contributing to physician burnout with this terrible programming. It’s like they woke up on the side of the diseases we treat instead of on the good guys’ team (ie physicians). ### 1/5 — Worst EMR app *2025-06-24, version 2025.2* This app is one of the worst EMR companion apps. I spend more time trying to get this to work than I can using it to help my patients. ### 1/5 — “Seamless login” only if you can actually login *2025-06-20* The app was glitchy before to begin with. Now they added a cherry on top. After recent updates, you have to log into different things thru the app to review the charts. Now, you can’t stay logged in. After it logs you in, it kicks you, says session expired. You try again, it does the same over and over. You close the app completely, launch it again, and try to log in, you log in, then it kicks you out again. Patients charts are now very secure, even I can’t access them. Good job! ## Most praised reviews (8 highest-rated) ### 5/5 — View entire record! *2026-07-27* This application allows you to view the entire medical record including radiology images. It’s great to use a rounding list too. ### 5/5 — Huge time saver *2026-05-19* Saves time and allows our providers more time to spend with their patients! ### 5/5 — Works Very Well *2025-11-12* The new ambient AI features works seamlessly and returns near perfect documentation every single time. minimum edits were needed. app is also very easy to use, never slow! also appreciated prompt improvements and bug fixes to the app from developers. ### 4/5 — Review *2019-05-27* Good app overall, still having issues with loading/refreshing patient lists. Consider adding note writing capabilities for iPad version. **Developer response:** Dear sangwa8, Thank you for your feedback. In version 10.5 of the app we fixed a few bugs that could cause issues loading/refreshing patient lists. As always, we encourage you to reach out to our support team if you are still experiencing any issues. Thank you. ### 2/5 — Invalid database?? *2025-05-16* I’d grown accustomed to the limitations of this app, including its requiring manual refresh rather than automatic, limited personalization for viewing patient data, and inconsistent server communication. But recently, I cannot login due to “invalid database,” even though my credentials are still good. IT folks can’t explain or fix. Have to reinstall app to regain function, but only for a few days when it happens again. Too bad hospital forces us to use such a poor app. ### 2/5 — Not impressed. So many bugs. *2024-08-10* App is slow and has many frustrating bugs. The app does not save settings properly. If I change or customize my settings in any way they always revert back to default and I have the “new to the app?” Pop-up over and over. Even after I disable the “prompt to take your” feature it still does it. Plus it times out way too quick. I have to put in my password at least 20 times per day even though I have Face ID. Totally ridiculous. ### 2/5 — It’s fine *2021-07-06* We have had patient keeper in the hospital setting now for several months. At least once a month, the app will not refresh at all for several days, and many times when it’s supposed to be up and running, there is information such as nursing notes, labs, etc that have not crossed over. As someone who frequently works weekends, this is frustrating as I’ve had to wait (at least at my facility) until the next open weekday to have it addressed and hopefully rectified. This is our portal to be able to look at records from home as well, so when getting calls from nursing staff, etc or trying to follow up from labs that were ordered prior to leaving the hospital, it has become somewhat untrustworthy to provide this service. ### 2/5 — Poor UI/UX *2019-07-26* Among other problems, this app constantly has unwanted pop-ups that get in the way of the work you are trying to do. I am so sick of having “are you new to this app” pop up whenever I’m trying to add a patient. (Been using PK for years). Interface is overly busy. Not intuitive. Takes numerous steps to perform many simple tasks that could be done with 1 click. Clearly whoever designed this has app has never used it themselves for the intended purpose. **Developer response:** Dear iphonedoc1, We really appreciate your feedback. PatientKeeper is constantly working with physicians to improve our applications and workflows. We encourage you to reach out to our support team if you would like to provide us with feedback regarding any specific workflows in the app. Finally, regarding the "Are you new to this app?" prompt, it can easily be turned off by doing one of the following: 1) Going to Settings->General and turning off "Prompt To Take Tour"; or 2) Hard-pressing (3D Touch) the notification and tapping "Don't Ask Again"; or 3) Tapping the notification, which will launch the tour, and then closing it and tapping "No" when asked if you are still interested in seeing the tour. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*