# Compass Time — user reviews > 64 indexed App Store user reviews of Compass Time by Compass Group USA, Inc., rated 4.20/5 from 839 ratings. - Source: https://appshunter.io/ios/app/compass-time/id6460080054/reviews - App overview in markdown: https://appshunter.io/ios/app/compass-time/id6460080054.md - Rating breakdown: 5★ 641 · 4★ 28 · 3★ 18 · 2★ 17 · 1★ 135 ## What do users think of Compass Time? Overall sentiment: negative **Pros** - 💡 Useful app when it works - ⏱️ Convenient clock in/out feature **Cons** - 🐛 Frequent crashes and glitches - 🔄 Constant log-out issues - ⏰ Unreliable clock in/out functionality - 🕰️ Slow and laggy performance **Commonly reported bugs** - Login issues and screen freezes - Disappearing or inaccurate timesheet data - Compatibility problems with newer device updates **Most requested features** - Improve app stability and reliability - Enhance clock in/out accuracy and functionality - Provide better customer support and responsiveness ## Newest reviews (15 of 64) ### 2/5 — Time off requests *2026-06-09, version 2.8.0* The ability to request time off is not functional ### 1/5 — Frustrated *2026-04-02, version 2.8.0* I have been unable to use this app for over a week now. Invalid credentials every time I try. Select password reset and it unavailable but offers me a number. The number keeps telling me to go back to the app I’m unable to access and solve the problem. ### 1/5 — Horrible ! *2026-03-24, version 2.8.0* The app constantly asks you to Log In . And always tells you that you have to reset your password . After resetting password , just keeps going back to reset password screen and you can’t go any farther. Can’t use to punch in and out of work . ### 2/5 — Useful When It Works *2026-03-01, version 2.8.0* The app is great and very helpful when it works, but getting it to open is nearly impossible!!! ### 1/5 — Not Working *2026-01-23, version 2.8.0* This app will not let me login ### 1/5 — Terrible *2026-01-21* Every 2 weeks this stupid app stops working completely and I’m unable to log in or use it to see my work schedule! I also am unable to contact anyone to help me fix the problem because they give you the run around when you try to call and ask for help. ### 1/5 — So… I guess the reviews aren’t getting back to them? *2025-11-09, version 2.8.0* Hey guys, hope you guys and your loved ones are well. Please, read the reviews on this app. When it works, which is about as much the chance of seeing a shooting star or a solar eclipse, it’s great. When it doesn’t work, which is as often as the sun rising and the moon setting, it’s useless and pointless and maybe… just maybe you and the team make enough money to create a better application? Or invest in fixing this, *shrug* ### 1/5 — Hire a new developers *2025-10-20, version 2.8.0* This app is as bad as field service. Slow, laggy, take forever to load, glitchy, under develop, never gets better. Need new team to work on this app. ### 1/5 — Log in issues *2025-09-04, version 2.7.0* As soon as I login it glitches, it goes to the compass login site and goes back-and-forth. It doesn’t ever let me login. It’s been doing that for three days I’ve deleted the app. I’ve added the app. It’s updated I don’t know what the issue is. ### 1/5 — Awful predatory app *2025-08-02, version 2.6.0* Terrible app designed to make it as difficult as possible to sign in and stay signed in so that you can’t check your paystubs for wage theft and the company’s profits are maximized. ### 1/5 — Horrible App *2025-05-27, version 2.4.1* This app is absolutely horrible. Constantly logging you out. Always glitching. I have had to constantly reset my password. If I didn’t need it for my job I would delete it. What a terrible app. ### 1/5 — Terrible *2025-05-21, version 2.4.1* This app has o my worked twice for me in over a month! ### 1/5 — Doesn’t work now *2025-05-10, version 2.4.0* Ever since the update, I can’t even sign in. ### 1/5 — Garbage time *2025-05-02* The only reliable thing about this app is the problems it creates. It so often fails to work that it reliably makes me late clocking in and out. If I am on-the-move and count on using it instead of standing next to a time clock, at least half the time the app won’t work. And though the app seems to undergo constant updates, the only thing that seems consistent is its unreliability. THAT almost seems planned. ### 1/5 — Can login *2025-04-14, version 2.3.0* This app badly not working most of the time ## Most critical reviews (10 lowest-rated) ### 1/5 — Black screen *2026-07-30* This app is so horrible! One minute its working, and the next its not. All of a sudden today it wanted to decide that it’s not working. I can’t see my time, or anything, but my paystub‘s. I have deleted the app, and reinstalled it. And it’s still giving me the same problems. I have logged out, and it’s still not working. I have reset my phone, and the app is still not working. So what is the problem! ### 1/5 — Barely works if it works at all *2026-07-07, version 2.8.0* The company makes way too much money to have this app as the only tool for the employees to see our pay stubs this apps rating in reality is no where near a 4.anything ### 1/5 — Won’t let me log in or change password *2026-06-03* I haven’t been able to log in for months,even after I switched locations. I can’t change my password because it says the self service part is being upgraded,but it has been months and nothing…Please fix this issue immediately. ### 1/5 — Useless app *2026-05-27* Haven’t been able to log in for months. No one has made any attempts to address the issue. Neither the link in the app nor the phone number they list have worked and I’ve retried every week. My HR department has told me it’s an IT issue that they cannot help with and dismiss my problem. ### 1/5 — Horrrrriiiibbble *2026-05-27, version 2.8.0* Everytime I tryto clock out and everytime it FAILS. MY MANAGER IS BLAMING ME AND THREATENING ME THAT I will get into TROUBLE BECAUSE OF THIS!!!! ### 1/5 — Waiting *2026-04-17, version 2.8.0* An hour and still on hold. ### 1/5 — Cant get in *2026-04-14* So this app was great up until it logged me out and when i went to put in my password and it says invalid credentials…. Go to click on login assistance and it tells you the self service for password reset is being updated FOR WEEKS NOW….. Noone answers the phone either for the phone number they list…. Ive spent weeks trying to get help logging into my account so i can access my paystub, my hours worked, the time clock feature, my time off AND I CANT GET IN BECAUSE NOONE ANSWERS THE PHONE!!! Its getting old and they really need to help the employees!!! SOMEONE ANYONE PLEASE HELP ME RECOVER MY ACCOUNT ### 1/5 — Crash *2026-04-12, version 2.8.0* The app doesn’t work no more ### 1/5 — Not useful *2026-04-10, version 2.8.0* Not understanding why this app is still not up and Running. I’m employed an have to go through this app to get ahold of my OWN personal information and it going a month the system App is still down . . my company made a big mistake using their services. Very disappointed with their App ### 1/5 — La app no está trabajando *2026-04-07, version 2.8.0* No está funcionando la app ## Most praised reviews (10 highest-rated) ### 5/5 — App *2025-06-02, version 2.4.1* App not working properly ### 5/5 — White screen only *2024-11-03* App was working fine at first. Now I only see a white screen. Tried to remove app and download it again, but still same problem. Please help! Thank you **Developer response:** Please install latest version of the app. ### 5/5 — Excellent *2024-09-21, version 1.13.0* Use full, daily can check clock IN & OUT . ### 5/5 — The fixes made it great *2024-07-30* Had issues, no more issues. Work experience is 1000x better now ### 4/5 — Location issue *2024-06-20* iPhone 14Plus running iOS 17.5.1 Compass Time settings are on for precise location while using the app. I can be standing at our time clock and the app will not allow me to clock in or out, meal or back to work, the response is “out of range” ### 4/5 — App no bad *2024-04-10, version 1.0.8* At the timesheet disappeared my days worked. Why? ### 3/5 — Out of Range errors *2026-06-06* Consistent on getting out of range messages inside site or within time clock itself. I’ve uninstalled reinstalled, turned off iCloud relay, but only way it works is if I connect to job sites guest WiFi network? App should use gps, cellular, location as other apps have no issue but this app wants to associate ip or location by other means. Might be iPhone thing?? ### 3/5 — Too Many Issues *2026-06-02* When I clock in, half the time the screen is black and won’t load. I have to clock out four times for it to fully register. I’m not giving it one star because I appreciate the fact that you can see your paystubs and you can put in time off requests. Punching in and out of lunch operates smoothly as well. I want to love this app, but it’s a problem everyday. ### 3/5 — Glitchy *2025-11-07* Glitchy. My team gets notifications about our shifts starting in the middle of the night even though our notifications are turned off anyway. ### 3/5 — Frustration *2025-10-15* App use to work and now randomly just doesn’t open, I have the latest version of my phone and the app, I’ve restarted the app several times, deleted it, redownload, and even reset my phone but still nothing, just black loading screen that won’t ever open, annoying to say the least as I can’t see my pay at all and I need that information. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*