# Complete ID — user reviews > 82 indexed App Store user reviews of Complete ID by CSID, rated 1.80/5 from 75 ratings. - Source: https://appshunter.io/ios/app/complete-id/id1144577035/reviews - App overview in markdown: https://appshunter.io/ios/app/complete-id/id1144577035.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 2 · 2★ 11 · 1★ 50 ## Newest reviews (15 of 82) ### 1/5 — The app does not log me in. When will you fix it? *2024-01-02, version 3.5.6* This is definitely one of the most frustrating and slowest apps of all time. ### 1/5 — Always changing... frustrating! *2024-01-02* It one of the worst app around. Something is always changing and never stable. Looking for a better alternative for credit monitoring and probably b/c this app works... maybe 20% of the time. ### 1/5 — “Hang tight! We’re making sure you’re you.” *2024-01-01* This app hasn’t worked for a month despite uninstalling, reinstalling, restarting, etc. It’s a paid service. Please fix your app. Happy to take this one-star review down once you have fixed your app. ### 1/5 — Completely stopped working *2023-12-30* Can’t get past the sign in screen at all. No way to unlock credit file without calling. ### 1/5 — Useless *2023-12-28* App won’t even let you log in. What a waste of time. The actual website does not have this problem. ### 1/5 — Pure Garbage *2023-12-27, version 3.5.6* I can’t believe Costco associated themselves with this horrible app. I can’t even get past the login screen. So much for unlocking my credit on the fly. ### 1/5 — Tells me I have wrong password. *2023-12-26* Had to download it multiple times as it would continuously go into a confirming your identity loop. Then I downloaded it again, shut phone off and on, now I get wrong password cue , but password works on desktop but not app. Ridiculously frustrating. ### 1/5 — Does not work *2023-11-01, version 3.5.6* App not functioning. Customer service doesn’t answer the phone. No email, chat, or text contact ### 1/5 — Login Nightmare *2023-05-14, version 3.5.2* ALERT! Check it on the app now!! Face ID? Sure, but also enter your username and password again. Okay. Then do it one more time, just for security ya know? Oh no — you’ve done it exactly how many time we asked, reset your account. The app is poorly developed. The security is so secure you’re not allowed in. 0/10 would not recommend. Today I closed the account. ### 1/5 — Useless—-do NOT use *2023-05-01, version 3.5.2* This starts up, snatches the login info, and then freezes. No response. Nothing. This was supposedly an updated version. It doesn’t work on an iPad. ### 1/5 — Can’t get app to open *2023-04-17* Can’t get the app to open - have to delete and start over - not very intuitive once signed in. Experian app is betterment. Frustrating as I’m paying for protection I can’t always access easily. ### 1/5 — Can’t log in *2022-10-20, version 3.5.1* I normally use the website but I wanted to try this app, but it would just spin and never log me into the app. ### 1/5 — Login problems and limited information *2022-07-14* It looks you out sometimes and it’s hard to get logged it. Yeah it takes several tries and app restarts to get logged it. Also, there isn’t a section for current accounts, closed accounts, or inquiries. ### 1/5 — Constant logins *2022-07-01, version 3.5.1* App forces you to login every time even after setting up Face ID. Website is easier to use and less frustrating. ### 1/5 — Piece of junk *2022-03-01* This app is horrible. It never opens, always says we’re checking to make sure it’s you and the hour glass spins and it never opens. When it does open the app is just outdated and poorly made. Get new developers. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t load *2025-12-11, version 4.3.0* What’s is the purpose of paying $$ and app won’t work ### 1/5 — Frequently Hanging *2025-09-17, version 4.1.0* Deleting the app ### 1/5 — Almost unuseable *2025-01-04, version 3.5.11* This app is extremely EXTREMELY SLOW. Needs a fix immediately. ### 1/5 — Login Problems *2024-12-13, version 3.5.11* I have used the safe browser tool (CompleteID APP) for several weeks. Now it asks me to reactivate my login because 60 days have passed. I am stuck in an endless loop of trying to login. The app tells me I am logged in elsewhere and asks me if I want an activation code. It gives me an activation code but there is nowhere to input the code. I use this APP on my IPAD and IPHONE and until today, I had no issue. I can sign into COMPLETEID but I can’t use the APP. Please correct this problem. ### 1/5 — Unusable *2024-11-03, version 3.5.10* Makes me wonder how a company can protect your identity if they can’t even make a usable app!?! ### 1/5 — Does not work *2024-11-02* I cannot even get the signing screen. It gives me a message stating: "Communication error There was a problem communicating with Complete ID. Trying again" I uninstalled it and installed it again to no avail. I call Customer help but they have no answer, all they could tell me is wait and try again, I have waited for days but still does not work. ### 1/5 — Support iPadOS 15.8 *2024-06-17, version 3.5.6* Not buying new iPad. Support iPadOS 15.8. ### 1/5 — Worst App Ever *2024-01-04, version 3.5.6* Does not let you get beyond the login screen as many other reviews have expressed. Will be getting rid of the service. ### 1/5 — Seriously flawed *2024-01-04* The app doesn’t let you login at all. It just keeps spinning and trying to verify my identity. I don’t know why I paid these people at all. There’s always more problems. ### 1/5 — Can’t log in *2024-01-02* Caught at the hang on we’re making sure your you screen. But never clears and can’t log in. Deleted and reloaded the app, no improvement. ## Most praised reviews (10 highest-rated) ### 5/5 — After new update, app runs well and looks way better than previous versions. *2021-08-18* Provides good details for the money. ### 5/5 — Not sure what others are complaining about *2020-12-04, version 1.7.0* This app works great and the Complete ID service is excellent for the price point. I really don’t get why other users are nagging such much about the app. I have an iPhone 11 with the newest iOS update and this app works just fine. With FaceID on, I have no issues with logging in or navigation the app. It’s not a super polished app by any means, but when it comes to getting a ton of info on the status of your identity, including updates to dark web results, credit score info, and more, it’s a great app & service for the low monthly membership cost. I’ve used LifeLock and Complete ID gives you WAY more info for the price, and once again, there’s nothing wrong with the app. It works great! ### 5/5 — Good basic app *2020-01-30, version 1.4.1* Very useful to see my alerts. Notifications are great. The new OTP authentication worked smoothly for me - neat. ### 3/5 — Valuable Service, Terrible App *2024-07-29* Using the app is painfully slow. It takes forever for each alert to load. I have an iPhone 15 Pro Max so it’s not my hardware. It seems like they haven't invested enough in a quality app so I can’t give it more than three out of five stars. Its too bad because otherwise the service works very well. ### 3/5 — Better than the competition *2019-10-09, version 1.3.0* I’ve tried a few apps including discover identity theft protection and a few others and they’ve all had issues. This is the most affordable and it does what the others do too. The app is buggy and gives me connection issues, but hey, at least I’m only paying $9 a month for these issues cuz I haven’t found an I’d theft service without them yet. Here’s hoping they’ll improve it... ### 3/5 — Unable to reset password *2019-03-16, version 1.2.0* When I click on rest password link in my email..it is going to login page instead of letting me reset my password. ### 2/5 — Extremely Slow *2024-02-20* Pretty much eve try part of the app is slow. Login (with or without Face ID) takes a long time. Loading any alerts seems like a game of luck. At times it loads and most often just sits with a loading screen. All of this with a WiFi connection. ### 2/5 — Buggy app *2023-12-31* Having same experience as many here. App gets stuck at login screen. No indication of problem or error message given. Makes it impossible to use the service. I will be cancelling. Disappointing failure especially for a big company like Experian. ### 2/5 — Log in not good lately *2023-12-22* I am probably going to cancel service and look elsewhere the app not logging in lately just keeps saying hold tight we’re identifying you and then freezes ### 2/5 — It was originally a good thing *2022-11-13* The app worked fine when I first got it. Now it won’t let me past the sign in screen. It does appear to be working but nothing happens. Now that I want to apply for credit, I can’t get signed in to unlock my experience credit report. They keep your credit safe - even from you. Yes, it’s been like that for many days now and, yes, I checked for updates and did an uninstall but still have the same bug. Discover costs the same thing except it’s for one instead of two adults but if it works, it works. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*