# Concord Security — user reviews > 139 indexed App Store user reviews of Concord Security by Electus Distribution Pty Ltd, rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/concord-security/id1450216732/reviews - App overview in markdown: https://appshunter.io/ios/app/concord-security/id1450216732.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of Concord Security? Overall sentiment: negative **Pros** - 🚀 Great video quality - 🔒 Provides peace of mind - 👍 Easy to set up - 👍 Useful for monitoring property **Cons** - 🐛 Frequent connectivity issues - 🐛 App is buggy and unreliable - 👎 Poor customer support - 👎 Difficult to use and navigate - 🔋 Cameras go offline often **Commonly reported bugs** - App crashes frequently - Cameras randomly go offline - Notifications don't work consistently - Playback and timeline features are buggy **Most requested features** - Add ability to view multiple cameras at once - Improve notification system and customization - Provide desktop app or web interface - Allow easier password/setting changes ## Newest reviews (19 of 139) ### 2/5 — Review *2026-01-14, version 5.21.1* Yeah, I don’t know about this? Average at best ### 3/5 — Great setup *2025-10-31, version 5.21.1* Very happy with cameras and quality of playback. ### 3/5 — No wifi *2025-08-28, version 5.21.1* Hey there I’m hoping you can help. I want to connect to our wifi and can’t use a cord. I go to menu, setup,system, general, network and then I have no option for wireless like everywhere says to do so how can I connect??… ### 1/5 — AVOID *2025-06-21, version 5.21.1* Terrible waste of money product. The app is poorly designed, we got logged out and any online support was not even a thing. ### 3/5 — Have new phone and cannot get to work *2025-06-16, version 5.21.1* Please help ### 1/5 — Not great *2025-06-16, version 5.21.1* Hard to use, glitchy ### 2/5 — Review *2025-04-21, version 4.4.1* Yeah, I don’t know about this? Average at best ### 2/5 — Concord DVR & 4 Cameras *2025-03-27, version 4.4.1* The app interface is not user friendly, I can’t get the app to connect to my cameras. The struggle is real. ### 3/5 — Have new phone and cannot get to work *2025-02-13, version 4.4.1* Please help ### 1/5 — Ali abou *2025-02-03, version 4.4.1* I don’t recommend this camera system at all, we had 2 in less than 2 years.lots of issues and not working most of the time. I have thought this will be an investment to install in a new how but turn on to be a totally terrible. Don’t deal with rude people, don’t deal with them. ### 1/5 — Recording *2024-12-26, version 4.4.1* The cameras are not recording a lot of the time and I’m not sure why ### 3/5 — Screen rotation lock *2024-12-19, version 4.4.1* Please fix the screen rotation Lock issue, it defaults to no rotation very often no matter how many times I change it to allow rotation……. Very frustrating. ### 1/5 — No internet connection *2024-12-18, version 4.4.1* Really bad app and internet system. I’ve never been able to have it connected. Only good for having cameras on the outside of your house with a red light on it , otherwise completely useless. ### 1/5 — Bad *2024-12-18, version 4.4.1* Very glitchy and bad quality ### 1/5 — Inconsistent UI *2024-12-16, version 4.4.1* No file lists sometimes, no, reboot function Sometimes no file Format disk fails, o filter by camera and time. ### 2/5 — Updated review since I tweaked my network settings. *2024-11-14, version 4.4.1* Working great when I’m at home now since I tweaked my network settings. However when I’m not at home then it gets sketchy. Sometimes the cameras will show up online straight away but a lot of the time the cameras will be ‘offline’ or take ages to show up. So it sort of defeats the purpose of surveillance when not at home. Just very unreliable. ### 1/5 — Awful app *2024-11-14, version 4.4.1* Crashes, notification only work now and again, overall never worked properly ### 1/5 — No follow up support in New Zealand *2024-11-13, version 4.4.1* Our cameras are malfunctioning, only two out of four are operating - they are out of warranty. I have contacted the retailer who has no idea how to contact Concord. I have left messages on Concords website asking whether I need to change batteries - no reply! If I’d known that there was zero after sales service support I would not have bought these cameras. ### 2/5 — Terry Holmes Southport *2024-11-12, version 4.4.1* Having heaps of issues logging on with smart phones very hit and miss ,lucky to connect say one in 10 times then freezes and goes offline within 30 seconds.. camera quality great and direct connection onsite perfect but major dramas once away from the screen no access ..😬 ## Most critical reviews (10 lowest-rated) ### 1/5 — Gordon Sherlock *2026-03-20, version 5.21.1* Not happy with it No instructions ### 1/5 — Not good at all especially for price !! *2026-02-23, version 5.21.1* Low quality and app plays up so much with connecting and it lags all the time , regret buying this set up ### 1/5 — Poor *2026-01-26, version 5.21.1* It is always offline. Reload, reset tried it all and nothing ### 1/5 — No longer connects to phone *2025-10-18, version 5.21.1* Not sure what’s happened but the app on phone no longer connects to the hard drive in the house. ### 1/5 — Excellent *2025-10-03, version 5.21.1* Very difficult. The camera has gone offline and I have no clue how to reinstate it. ### 1/5 — Not working *2025-09-20, version 5.21.1* When I rang the helpline the male operator was rude and condescending. I am now buying another brand ### 1/5 — Useless - do not recommend *2025-09-14, version 5.21.1* Difficult to use, notifications do not work and the app has now stopped working on both of our phones. Unable to reconnect the security device to our phones. I wouldn’t recommend this to anyone ### 1/5 — Configuration *2025-08-25, version 5.21.1* Can’t even connect to my camera system app says connection failed Totally usable very disappointed ### 1/5 — No longer connects *2025-07-29, version 5.21.1* Use to work but no longer finds the box when trying to setup . Tried every setting ### 1/5 — Model not in the program list *2025-06-22, version 5.21.1* What model number can I select to drive my model. Model: CNK8224WPB-A ## Most praised reviews (10 highest-rated) ### 5/5 — Condo *2025-07-05, version 5.21.1* Roy’s ### 5/5 — Crome Casting *2023-05-08, version 1.0.4* Is there anyway you can setup an option on the App to be able to Crome cast? ### 5/5 — App slow *2023-04-23, version 1.0.4* App is now a bit slow with the latest OS updates ### 5/5 — Great *2023-02-23, version 1.0.4* Great system easy to use and set up and install yourself sometimes it’s a bit slow when you log in on phone but it’s most probably my internet. All in all it is a very excellent system which gives peice of mind while your away 👍 ### 5/5 — Security these days is paramount *2022-06-19* Just want to say that once me and my partner whom aren’t very tech savvy got the barcode to successfully scan and link it to our phones via the app, we have been 100% satisfied and do recommend to those who want peace of mind when it comes to keeping loved ones safe. We’ve never bothered with alerts as our neighbours are helpful with that so we don’t know what it’s like to be constantly alerted to movement but we can go back over our camera recordings and view what’s been going on overnight and throughout the day. For us it’s more a deterrent than anything. ### 5/5 — Napa *2022-06-11, version 1.0.2* Osum , I would recommend Concord Security to anyone. ### 5/5 — Great app. Recent update has been good. *2022-03-16, version 1.0.2* Great app. I chose Concord based on the quality of the app compared to competitors. It really makes home security easy to control and monitor. My main concern is the cameras motion sensors. They go off with shadows of a tree blowing in the wind. Makes any form of alerts a waste of time as you get thousands of them. Can’t set the field of view to compensate as the sun movement means that I’d have to blank out my entire yard. I’ve turned motion off and gone with PIR only. Bit of a shame. ### 5/5 — Recording *2022-01-21* I am giving 5 stars but I have not been able to record on my unit. Partly because I’m a old person and it’s over my head and also the busy road is in view of my camera and it would be constantly recording the movement. Darren ### 5/5 — Brent *2022-01-18, version 1.0.2* Works well an affordable quality system ### 5/5 — Connectivity on the smart app *2022-01-09, version 1.0.2* Great connectivity through the APP. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*