# Confide - Video Journal — user reviews > 321 indexed App Store user reviews of Confide by Von Ventures LLC, rated 4.70/5 from 8,123 ratings. - Source: https://appshunter.io/ios/app/confide-video-journal/id6738400489/reviews - App overview in markdown: https://appshunter.io/ios/app/confide-video-journal/id6738400489.md - Rating breakdown: 5★ 6,915 · 4★ 537 · 3★ 331 · 2★ 99 · 1★ 241 ## What do users think of Confide? Overall sentiment: neutral **Pros** - 🚀 Great idea - 👍 Helpful tips and reminders - 👍 Mood analysis - 👍 Organizing thoughts - 👍 Useful for processing emotions - 👍 Beautiful look and soft vibe **Cons** - 💰 Expensive - 🐛 Transcript issues - 🐛 Video cutting out - 🐛 Glitchy and buggy - 🐛 Forced to write review and pay for subscription - 🐛 Crashes and freezes - 🐛 Loses recordings **Commonly reported bugs** - Video recording stops every minute - Text goes fast and not aligned with audio - Can't watch full video - Forced to re-record multiple times - Recordings not saving - App freezing at setup page - Voice feature not working **Most requested features** - Option to keep full video without cutting silences - Ability to copy/share transcript - Shared journal with partner - Summaries of long entries - Ability to journal about previous days - Free version with more features ## Newest reviews (10 of 321) ### 2/5 — Poor customer service *2026-07-12, version 3.1.7* I love this app, and I use it often. But it has bugs. And everytime I’ve reached out I have gotten no response. Poor customer service, please do not neglect the people who use the app ### 3/5 — So many bugs *2026-06-28, version 3.1.7* I love this app, but there are so many bugs. Sometimes my video journals won’t save after recording because the app closes suddenly, sometimes the app won’t even load at all, and it kicks me out of the app almost every time i try to replay old video journals. i see their responses saying bugs have fixed but the app is always buggy. wish they could fix this permanently because it discourages me from using it. ### 4/5 — I Like It *2026-05-18, version 3.1.7* i actually really like this app! i like to talk aloud sometimes, more than to write things out.. only thing, i don’t really care for is paying for this WEEKLY! $6.99 a week… i think is crazy! i had it before & had to delete it ‘cause that weekly payment adds up! i got it back because i felt that it really helped… so we’ll see how round 2 goes.. ### 4/5 — Great App, But Glitching Lately *2026-05-01, version 3.1.7* I’ve loved using Confide and think the concept is great, but the app hasn’t worked for the past two days and keeps glitching. It used to happen occasionally, but this is the longest it’s lasted. ### 3/5 — So much potential but bugs kill it *2026-03-31, version 3.1.7* I really like this app, it’s structured well, and it’s very practical for people that are more inclined to record messages rather than write them, perfect for ADHD brains as reducing friction points make you more likely to undertake the activity (e.g. journaling!) My concerns are that the app remains full of bugs despite other reviews raising these issues. 1. The app for whatever reason uses a lot of the phones battery. My phone quickly heats up when using this app, far more than any other app I have in my phone. 2. The app crashes. This can happen whilst switching between tabs, or a common one is when the recording is being finalised and saved to the calendar. 3. The app fails to load to automations. I set an apple automation to open the app at a set times throughout the day so as to journal but the app doesn’t loan upon being triggered thereby resulting in having to close the app and reopen it manually. All in all, great idea and wonderful UI. The bugs however are killing its potential. I’d really like to see those fixed to continue using the app long term. ### 5/5 — Easy to track my progress *2026-03-20, version 3.1.7* I got shot by a stray bullet months ago and this has been very nice to go back and see exact progress in who I was mentally and physically it has assisted me well and I don’t have to pay membership to take one video journal a day , even two a day if I do it at midnight ### 1/5 — Paid subscription, locked out, no response from support *2026-02-16, version 3.1.7* I paid for a subscription through my Apple ID on March 25, 2025 and was suddenly locked out of my account. All my videos are gone. Support claims my subscription is tied to Gmail (it’s not) I have emailed numerous follow-ups, and they are not responding to emails. I want a refund. This situation is extremely disappointing, especially for an app centered around mental health and journaling. I am certainly not getting relief from dealing with all this and the app just sadness, and distress! ### 3/5 — You can’t even copy and paste *2026-01-30, version 3.1.7* You can’t even copy and paste ### 5/5 — Great app *2026-01-24, version 3.1.7* This app has helped me a lot. It’s a clever concept. Helps me process my feelings and capture emotions from big moments in life. ### 4/5 — Buggy *2026-01-21, version 3.1.7* Love the app and use it frequently, but the Insights function has never worked for me in the several months that I’ve had it ## Most critical reviews (10 lowest-rated) ### 1/5 — FRAUD *2026-08-01, version 3.1.7* I have cancelled my membership 10 months ago. Every quarter they charge me $60 to use their services which I email their team every-time and my bank disputes the charge. DO NOT DOWNLOAD THIS APP. ### 1/5 — No way to cancel *2026-06-29, version 3.1.7* I haven’t been using the app. I have tried every which way to cancel and it’s not working. I haven’t used the app in months and there’s no contact to reach out to to get help. ### 1/5 — Charged $99 Renewal with no Reminders *2026-06-14, version 3.1.7* I used the app very little after the first year. I was charged $99.99 for an annual renewal on May 31, canceled and deleted the app the same day, and requested a refund immediately. I could not find any renewal reminder emails, and while the company states refunds may be considered on a case-by-case basis, I never received a response to my follow-up asking whether my situation was reviewed. Disappointing customer service experience. ### 1/5 — Stop charges! *2026-06-10, version 3.1.7* Canceled back in Spey when the update didn’t work. And now I’m getting charged. Cannot find a way to contact the company at all. ### 1/5 — Not Good *2026-06-05, version 3.1.7* I really liked the idea of this app. I saw it on TikTok and thought it was exactly what i was looking for. No struggle writing or typing my life out. But i’m disappointed to say i literally couldn’t even log into it. I opened the app and got stuck on loading for ages. I tried another (new) device thinking maybe it was my phone that was the issue but the same thing happened and i’m not about to have false hope. I am sure the app itself would have been good if only i could log into it. I don’t know if this is just me or a general issue but I hope whatever it is will be fixed in the future. ### 1/5 — Will take your money even after you cancel *2026-06-02, version 3.1.7* I downloaded the app, realized that you needed to pay money, and I canceled my subscription. Deleted the app and forgot about it. MONTHS later I get a charge, and they won’t refund your money. Just be careful ### 1/5 — They overcharged multiple times *2026-05-29, version 3.1.7* The yearly subscription is $39.99 but I got a charge directly from the company for $59.99. They charged me 3 separate times 2 months apart rather than a yearly amount. One of which was made after I canceled the subscription! I reached out and they said because the subscription is through Apple they can’t do anything about it. I called Apple and they said if it was an Apple charge that merchant name would say Apple.com but the charge said the name of the app. I have been going back and forth with them about this charge. It’s my mistake for not noticing the other two charges but I only want a refund on the latest charge made after cancelation and they are telling me they can’t ### 1/5 — What is happening? *2026-04-15, version 3.1.7* Back in here to complain about being charged AGAIN. THIS IS A SCAM. A SCAM. A SCAM First of all, I don’t even know where this is going because I can’t find a website anywhere. I was charged $60 for this stuff and I can’t even login anywhere. And when I DID get in it says I don’t pay for anything and gives me nothing. This is poorly developed and I’d like my money back. ### 1/5 — Keeps crashing *2026-03-21, version 3.1.7* Every time my phone went in sleep mode the app would kill the chat and not save it. Adjusting my sleep settings is unreasonable for one app. I cancelled my trial and deleted the app. It's unusable. ### 1/5 — premium features don’t work as advertised *2026-03-17, version 3.1.7* This app used to be good for the spot-on Insight feature but my journal entries were never analyzed by the program after i purchased a subscription. The insights never showed up and the issue was not resolved even after I reached out to customer service twice. The app tends to freeze up sometimes too. Disappointing, look elsewhere. There are many similar apps out there now ## Most praised reviews (10 highest-rated) ### 5/5 — Message for corporate *2026-05-27, version 3.1.7* I genuinely LOVE IT but only as long as it stays free. It’s only worth it if it’s free ### 5/5 — Epic self-help tool *2026-05-15, version 3.1.7* This app continues to be my go-to tool in moments where I am struggling. The amount of insight and healing that comes from talking to yourself is incredible and unexplored. #normalizetalkingtoyourself ### 5/5 — Great *2026-05-07, version 3.1.7* I love the daily reminders to leave an entry. I am definitely trying to keep that up ### 5/5 — An astounding app!!!! *2026-04-29, version 3.1.7* This app is truly amazing. It’s helping me discover parts of myself that I never knew were there. It’s like my own personal (Therapist). I highly recommend this app for anyone struggling with mental health ### 5/5 — Brain dump extraordinaire! *2026-04-16, version 3.1.7* I think too much. I get tangled in those thoughts, and then my whole life gets a little crazy. This is a perfect way to get my thoughts out of my head and untangle everything. ### 5/5 — This is what i have been looking for *2026-04-14, version 3.1.7* Everything is great, but I wish there will be more upgrade in the future about notification about prompt and widgets so I can easier to access to the app. Thanks. ### 5/5 — I love the app *2026-04-14, version 3.1.7* Absolutely love this app it helps me get rid of all of my anger and I share this with my friends. It helps us so well like when we have bad days when we get anxious from a sad when we’re mad I love this at five stars recommend ### 5/5 — Bleh *2026-04-05, version 3.1.7* I really love it, I love talking about my feelings and it actually made me feel better genuinely ### 5/5 — Amazing app! *2026-03-25, version 3.1.7* This has been the best thing I’ve ever used to get mental clarity, for counseling, and keeping file of things that have happened to me that I wanted to keep private so that no one else can get into it ### 5/5 — i love this apppppp! *2026-03-22, version 3.1.7* best app everrrrrrr! i love having this little talks with myself and being able to go back and see how i was feeling truly a blessing to have this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*