# Connect: Business Messenger — user reviews

> 28 indexed App Store user reviews of Connect by Vagaro Inc, rated 2.30/5 from 39 ratings.

- Source: https://appshunter.io/ios/app/connect-business-messenger/id6470927655/reviews
- App overview in markdown: https://appshunter.io/ios/app/connect-business-messenger/id6470927655.md
- Rating breakdown: 5★ 9 · 4★ 1 · 3★ 3 · 2★ 7 · 1★ 19

## Newest reviews (8 of 28)

### 2/5 — Needs a lot of work

*2025-03-31*

This app has potential, but it needs significant improvements. Sometimes I receive notifications, while at other times, I don’t. The AI assistant is unpredictable, and it crashes frequently, at least 50% of the time. I’m a Vagaro user and genuinely want to use LiveConnect, but its reliability is a major issue.

**Developer response:** Thank you for your feedback. We appreciate you giving Connect a try and sharing your experience. Reliability is important, and we’re always working to improve performance and stability. We recommend reaching out to our 24/7 support team for troubleshooting by emailing support@vagaro.com with the subject "Attn: CX" so we can escalate this matter. Thank you again for your input!

### 1/5 — Connectivity Issues

*2025-01-12*

We wanted to love this feature and app for our business but unfortunately it has a ton of issues. Since this is a paid for feature, Vagaro needs to work on this!
1) I open the app and it won’t  show my text threads. It’s just blank, as if I have none. When I actually have several. 
2) When I go to create a new thread it won’t show my client list. I search the client list and it infinitely searches. 
3) You type a message into a text thread, hit send and it says “please wait while we initialize chat thread” but it never does anything. Just keeps telling you that, every time you hit send. I usually have to start over for this to go away. This happens on a new chat or existing. 
These issues happen ALL THE TIME!!! We’ve only been using this app for 4-6wks but so far, we are NOT impressed!!

**Developer response:** Thank you for sharing your feedback. We would like to address these issues right away, please contact our support team, as they can look into this matter for you to assist with any technical difficulties you’re facing. We’re dedicated to providing you with a smooth experience, and our team is ready to help!

### 2/5 — Needs a lot of work

*2024-12-30*

The theory is incredible. When it works, I enjoy it. MULTIPLE times 5+ at least I got to check my messages and it says I have none when I know I have MANY. Patients are messaging me on Instagram saying they messaged me on connect and never heard back. BAD FOR BUSINESS

**Developer response:** Thank you for sharing your experience. We would like to get this matter resolved quickly for you, please email support@vagaro.com with the subject 'Attn: CX,' and our team will prioritize addressing this. Your feedback is valuable, and we want to ensure the our software supports your business seamlessly.

### 2/5 — Inconsistent behavior for me to take it seriously

*2024-12-15*

Tapping message icon from Vagaro appt does not always pull up client text number. Sometimes app indicates client does not have a phone number when they do. I want to use this app as a solid alternative but I can’t when expected functionality behaves inconsistently.

**Developer response:** Thank you for bringing this to our attention! Our team has investigated and resolved the issue in the latest app update. Please update your app, and if you encounter any further issues, our 24/7 support team is always here to help. We greatly appreciate your patience and understanding.

### 1/5 — Done

*2024-12-04*

I am at the point where I am so done with Connect because I can never smoothly message clients and most times it won’t let me, I’m constantly having to delete and redownload the app it is SOO frustrating

**Developer response:** Thank you for sharing your experience with us. We understand how frustrating it can be when messaging doesn’t work smoothly. Please reach out to support@vagaro.com with a screen recording, and our team will work to resolve it as quickly as possible!

### 2/5 — App needs work

*2024-09-09*

I love the idea of this app, but it needs a lot of work. I have missed message from a couple of clients because the app doesn’t have continuous message reminders. I get signed out every time it’s not in use. The app is very glitchy, but I am hopeful the kinks will get worked out.

**Developer response:** Thank you for your feedback—we truly appreciate your insights! When you log into the Vagaro Pro App, you’ll automatically be logged into the Connect App as well. If you ever encounter any issues, our 24/7 support team is here to assist. We value your input and thank you for taking the time to share your thoughts with us.

### 2/5 — This app needs serious help

*2024-07-18*

So frustrated by this app! Love the concept but hate that it is so glitchy. Like right now trying to see a message from my client but it is saying I have no messages even though I can see it on my phone’s notifications. Also if I click on the message bubble on a clients file from the main app it will then direct me to message them on connect, yet it won’t open a message, you still have to search. I contacted support and they said what I am experiencing is normal… well it shouldn’t be, so fix it. The only thing I like about it is I can send my page or other links easily.

**Developer response:** Thank you for sharing your feedback. We would like to investigate this further for you. Can you send a 10-second video to support@vagaro.com? We appreciate your cooperation in this matter!

### 1/5 — I don’t receive any messages

*2024-06-13*

I was really excited when I first learned that Vagaro had set up a client messaging system. Unfortunately, it does not work. I have not received any messages from my clients. The messages I’ve sent myself to test it out, I’ve only seen half of them. This app needs a lot more work before it should be allowed for public use.

**Developer response:** Thank you for your feedback. To address the issues you're experiencing with the messaging system, please reach out to our support team for assistance at 925-464-1932. They can help troubleshoot and ensure the feature is working as expected. We're committed to improving the system and appreciate your insights as we work to enhance the experience.

## Most critical reviews (10 lowest-rated)

### 1/5 — Doesn’t work. AT ALL!

*2026-06-03, version 1.2.3*

I use this app for a month not one text went through and could not get a refund. Don’t waste your money or your time. I love their main app. It’s great but 

@Vagaro seriously fix this!

### 1/5 — Notifications don’t work

*2026-05-25*

I am upset with the experience I’ve had thus far. I have missed client message time and time again and I can’t find a solution. Everything is toggled on properly and still no notifications. This is causing me to switch to another booking site

**Developer response:** Thank you for sharing your feedback. We understand how important it is to receive client message notifications promptly, and how frustrating it can be when they don't come through as expected.

If you are still experiencing this, our team would be happy to investigate this with you and help find a solution. Please reach out to support@vagaro.com or call 925-464-1932 Ext. 2 so we can review your notification settings and device configuration in more detail. We appreciate the opportunity to help.

### 1/5 — Useless for cell communication

*2026-05-19*

I’ve had issues with this app from the start. Not only do the notifications not reliably come through with clients, but if your clients have your old number AND Vagaro number saved, it won’t come through at all. IT cannot help with this as it doesn’t even show up on their side. So it’s as if it didn’t happen and there’s no solutions. Additionally, if someone texts you and their phone number isn’t already a client contact in your system, the text won’t go through at all. So it’s trying to be a cell phone service but it’s barely even working. Don’t waste your time switching your clients as I did.

**Developer response:** Thanks for sharing this detailed feedback. We understand how important reliable client communication and notifications are to running your business smoothly.

If you're still experiencing message or notification behavior like this, our team can take a closer look and help investigate what’s happening on your account. You can reach out to support@vagaro.com
or call 925-464-1932 Ext. 2 and a member of our team would be happy to assist.

### 1/5 — Could be much better

*2026-03-07*

Could be much better

**Developer response:** Thank you for sharing feedback with us. We’d love the opportunity to learn more about how we can improve. You can reach out to Support@vagaro.com or call 925 464 1932 Ext. 2 and a member of the team would be more than happy to assist.

### 1/5 — Not getting client messages

*2026-01-22*

I want to love this. I need to love this because I need to be able to use this app/feature, so does my growing team. But between my clients not getting the messages and us not getting messages from them, this is turning out to be just an extremely expensive and inconvenient app that has just caused me , my team and clients to be overwhelmed and frustrated.

**Developer response:** Hi Rebecca,
Thank you for bringing this to our attention. We can absolutely understand how frustrating that must feel, especially when communication is such a critical part of your workflow.
We’d like to take a closer look at what’s happening to identify any delivery or configuration issues that may be affecting messaging. If you’re still experiencing this issue, please contact our support team at 925 464 1932 Ext. 2 or email Support@vagaro.com with the subject line ATTN CX.

### 1/5 — Update to the update

*2025-12-02*

They have made improvements and took my feedback seriously, at first. But when I ran into another issue with video proof they did not take into consideration and only blamed it on cellphone carriers. I rarely get notifications for messages. Recently I’ve had messages not even go through or get sent out of order, causing confusion for clients. I’m going to drop the service soon but now even that is creating a new project to switch to a new phone number. Such a headache!

**Developer response:** Thank you for sharing your experience and for your valuable feedback! 💜 We’re glad to hear that the improvements we’ve made have made the app run smoother and that our customer service has been helpful. We understand the frustration with the message issue and appreciate you bringing it to our attention—we’ll certainly look into it! Your feedback is important to us, and we’re always working to make things better. Thanks for trusting us to keep your client conversations organized! 🙌

### 1/5 — Inconsistent and unreliable

*2025-11-20*

It’s pretty bad

**Developer response:** Thank you for sharing your feedback. We’d appreciate the opportunity to learn more about what happened and make it right. You can reach out to our Support team at 925 464 1932 Ext. 2 or email Support@vagaro.com.

### 1/5 — just super inconsistent

*2025-08-06*

I never get the notifications and always have to open the app. I can’t see what clients are sending me immediately and this has caused a lot of issues for me. Sometimes clients won’t even get the texts i send out through connect. When you press the chat button on a clients profile it just takes you to the list of messages in connect instead of opening up that clients specific chat. It needs improvement, especially since we pay to have this feature and it seems to be doing more harm than good in my opinion.

**Developer response:** Our team was able to resolve the notification issue. If you experience any additional issues, please contact our support team at support@vagaro.com with the subject line Attn: CX so we can investigate further.

### 1/5 — Ugh… come on Vagaro.

*2025-02-12*

I wish I could love this feature from Vagaro. I have had countless issues with the actual Vagaro app, which still go on consistently and make my life harder than it has to be. With how hard it is to keep track of client conversations, I decided to try the text feature with Vagaro (which, in the first place, is overpriced at $20/month on top of everything else they charge just to have 500 texts available to send) to stay organized. It was a terrible decision. Every time I open the app, it either refuses to load, it stalls or glitches and force closes, or it claims I have no client conversations when I actually have a lot waiting for me to respond to. It’s a miserable app and I wish so badly this thing worked. Vagaro team, please fix all these issues. There are some pretty wretched bugs and issues with both of your apps.

**Developer response:** We would like to look into this matter and help resolve the issues you’re experiencing. Please email support@vagaro.com with the subject Attn: CX, and if possible, provide a video or more details about the problems you’re encountering. This will help us address the situation as quickly as possible. Thank you!

### 1/5 — Major Errors

*2025-01-28*

I continually try to use this app because I love the idea of how it works. However it continually crashes every single time I try to change locations. I have to completely close out of the app and start all over. I’m unable to access the settings without it crashing.

**Developer response:** We appreciate your feedback and want to ensure you have the best experience with the app. Please make sure your device and Vagaro app is updated to the latest version. If the issue persists, reach out to our support team at support@vagaro.com with the subject "Attn: CX" and we’ll be happy to look into this for you.

## Most praised reviews (10 highest-rated)

### 4/5 — Great for modern communication

*2025-09-19*

I’m so happy that the text messaging is available thru Vagaro. I’ve had too many issues in the past with employees using personal devices to contact clients. I’ve added this way of communication to our confidentiality agreement. I feel it keeps everything professional and no lines are crossed. I only wish it wasn’t so costly. It’s about half my actual monthly expense from Vagaro. I also wish unused texts could carry over to the following month or used for months that are busier for our individual business.

**Developer response:** We’re glad to hear text messaging has helped keep communication professional and secure for your business! 💜 We appreciate your feedback on costs and rollover usage and will share it with our product team as we continue to improve. Thank you for trusting Vagaro to support your business and clients.

### 4/5 — Updated review, better than before

*2024-09-21*

They have made improvements and took my feedback seriously! The app runs a lot smoother and seems to have less issues. Vagaro customer service is amazing, quick to reply and check in when things take time to fix. Still needs some improving though. Hate when I type a long message then toggle to Vagaro to check a time and go back to Connect and it has deleted the whole message! If this issue can be fixed I would rate it higher. But great service to have as it helps keep my client conversations organized in one place.

**Developer response:** Thank you for sharing your experience and for your valuable feedback! 💜 We’re glad to hear that the improvements we’ve made have made the app run smoother and that our customer service has been helpful. We understand the frustration with the message issue and appreciate you bringing it to our attention—we’ll certainly look into it! Your feedback is important to us, and we’re always working to make things better. Thanks for trusting us to keep your client conversations organized! 🙌

### 3/5 — Has Great Potentail

*2025-04-03*

It's for messaging but it takes more time to use the app to send messages than it would to just use my Google app. It's a newer app, so I do give it grace and hopefully I'll be able to witness its full potential one day. Right now the issues I'm running into are: 1. When I hit the message icon in Vagaro from a client's profile it only brings me to the Connect app. It would be nice if it took me to the app and also into a message with the clients number already populated into the delivery field. 2. When typing a message, there is a lag. It causes grammar issues to be constantly corrected. 3. Seems to be issues on getting messages to come through sometimes.

**Developer response:** Thanks for sharing your feedback! We would like to take a closer look at the issues you’re experiencing, please email support@vagaro.com with the subject line "Attn: CX" and include the details you’ve shared here. Our team would be happy to investigate and work with you on improving the messaging experience.

### 3/5 — Great when it works

*2025-01-28*

Most the time the app is great, but there are definitely issues that need to be worked out. At times when you click the message button from the Vagaro app it does not pull up the client in the connect app. And sometimes the connect app doesn’t function at all. 
Great feature, just wished it worked more consistently, it can be very frustrating

**Developer response:** Thanks for your feedback! The messaging feature is designed to streamline communication, and our team is always working on improvements. If you're experiencing inconsistencies with the Connect app, ensure both the Connect and Vagaro Pro apps are updated to the latest versions. If the issue persists, feel free to reach out to 925-464-1932 so our 24/7 support team can take a closer look.

### 3/5 — Great idea, needs work

*2024-10-18*

For the most part I am excited that this is an option. I’ve been needing to keep my conversations with guests more organized and in one place as I was using my personal. But with something new this is what i would like to see improve :

1. A quick text or response. So while with a client instead of having to text everything out, have a option to add some quick responses
2. The app glitches so while we are txting it kicks us out. (Which is a problem throughout the whole Vagaro system) this needs to be fixed. It really pushes people away from the product.
3. I have yet to see if texts aren’t coming through I’ve tested it out with myself and I get them. So no problem there but, if we are paying for txts how can we connect our number as the one that sends out txt/confirmation reminders. Is this the point? getting rid of the automated ones from Vagaro ? And just use  “our” number? 
4. If we have txts maybe in the future we can have phone calls ? Just an idea. 

Overall I am enjoying the app. I just would like the bugs fixed on both ends, so its more fluid and cohesive

**Developer response:** Thank you for sharing your thoughts! We’re glad to hear that you're excited about the app and find it helpful for organizing your conversations with guests. Your suggestions for improvements are valuable, and we encourage you to submit them at feedback.vagaro.com. This is the best way to ensure your ideas are seen by our development team. We appreciate your feedback and are committed to enhancing the user experience. If you have any other thoughts or need assistance, feel free to reach out!

### 2/5 — Not reliable

*2026-08-16*

This app only works when it wants to. Sometimes the app crashes over and over and I can’t even get to my messages. Sometimes I send multiple messages that my guests don’t even end up receiving. And it goes both ways. Sometimes my guests tell me that they’ve sent messages that I did not end up receiving. App glitches a lot.

### 2/5 — A forced connection

*2025-10-09*

I wish that this was a feature that I could choose to use or not to use. Instead, it was something that was offered up and no option to not use. It’s frustrating to use because it will auto close out or glitch when going back and forth with clients. I would rather it be an “option” to choose instead of a forced way of communicating with clients.

**Developer response:** Thanks for sharing your experience! 💜 Please reach out to our 24/7 support team at support@vagaro.com so we can take a closer look and help resolve the issue.

### 2/5 — Potential is there but..

*2025-08-12*

Been using Vagaro for years, I noticed this new message feature on the Vagaro app but never really needed to use it since my clients have my work number. Really disappointed in finding out that since I didn’t have this app downloaded, Vagaro never notified me that potential customers were messaging me though here for a few months. I Missed out on a few clients because of this and now it seems like my business is unprofessional because I was unaware and could not respond.

**Developer response:** Messages from clients will appear in the Connect App, which is separate from the Vagaro Pro App you use to manage your business. If you need help with setup or run into any issues, please contact our support team at 925-464-1932

### 2/5 — Needs work

*2025-04-10*

I love the integration but for an additional $20 a month, it isn’t worth it currently. It needs better notifications. I miss texts unless I’m in the app. It needs to easily open up a chat with a customer when I click the message option from their profile. It could also be more detailed with a record of the clients transactions similar to Zenoti’s messaging platform.

**Developer response:** Thank you for the thoughtful feedback! We're glad you're enjoying the integration, and your suggestions are super helpful. Better notifications, smoother in-app messaging, and more detailed client transaction history are all great ideas that could enhance the experience.

Be sure to keep your app updated to the latest version, as we’re constantly rolling out improvements. If you’re experiencing any issues, feel free to reach out to our 24/7 support team via phone, chat, or email—we're here to help!

### 2/5 — Great concept, Inconsistent

*2025-04-03*

In theory this could be great except, I don’t get notifications or pop ups to inform me of messages so we have to constantly check for new convos. When in Vagaro and selecting option to text using connect through patient profile, it switches over and brings us to the list of patients rather then the patient chat. Patients respond to auto text messages but we cant see what message they are responding too. The AI function is pretty good actually but inconsistent

**Developer response:** Thank you for sharing your feedback! We understand how important notifications and easy access to client conversations are, and we’re glad to let you know that our team has resolved this issue in the latest update.
We’re also happy to hear you’ve had a positive experience with the AI feature, and we’re working to make it even more consistent. If you continue to experience any issues, please don’t hesitate to reach out to our support team at support@vagaro.com for further assistance.

Thank you for your patience.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*