# Connect Care: 24/7 Urgent Care — user reviews > 102 indexed App Store user reviews of Connect Care by Intermountain Healthcare, Inc, rated 4.90/5 from 10,832 ratings. - Source: https://appshunter.io/ios/app/connect-care-247-urgent-care/id1049480714/reviews - App overview in markdown: https://appshunter.io/ios/app/connect-care-247-urgent-care/id1049480714.md - Rating breakdown: 5★ 10,068 · 4★ 567 · 3★ 91 · 2★ 21 · 1★ 85 ## What do users think of Connect Care? Overall sentiment: positive **Pros** - 🚀 Convenient and fast - 👍 Friendly and helpful providers - 🏥 Saves time and avoids going to clinic - 💰 Affordable and covered by insurance - 🏠 Can be done from home **Cons** - 🐛 App crashes and bugs - 🔄 Long wait times and getting kicked out of queue - 📝 Prescription issues and lack of follow-up - 🤕 Unable to treat certain conditions **Commonly reported bugs** - App crashes during visits - Insurance information not recognized - Prescriptions not sent to pharmacy - Difficulty navigating the app **Most requested features** - Ability to request specific provider - More detailed insurance and cost information - Seamless integration with pharmacy - Expanded services beyond just urgent care ## Newest reviews (15 of 102) ### 5/5 — Thank you *2024-08-09, version 12.21.006* My visit was extremely easy and I felt very well heard and cared for. It also made it so that I didn’t need to go to a doctors office on my lunch break. ### 5/5 — Great care process; limited (unlisted) password options *2024-07-04, version 12.21.006* Takes many insurance plans; Good process for adding meds (yeah, it’s picky, but that pickiness is medically very important); Very clear path to choose a provider and start visit; Video & audio good, provider top-notch. When setting up password stick with the basic characters: don’t try anything exotic like “+” or -“, heaven forbid you might try “@“ !! Because, you know, we wouldn’t want to confuse the poor app (or website). It (at least the website) is happy to tell you when the password is NOT acceptable, but doesn’t say what IS acceptable. Maybe they’re seeking prospective users with telepathy…or would that be clairvoyance? ### 5/5 — Best Experience ever! *2024-06-29, version 12.21.006* I’m a Grandma who got pink eye after a visit from grandchildren that developed it. Of course I woke up with it on a Saturday when the doctor’s office was closed. The moms used tele-health to get their kids prescriptions before leaving, so I decided to give it a try. It was so easy, and Mitch the PA was amazing! It beats sitting in Instacare for hours. I will definitely use this service again, and they take Medicare! ### 5/5 — Smooth and easy *2024-06-24, version 12.21.006* From download to getting meds in under an hour. ### 3/5 — App crashing *2024-06-03, version 12.21.006* The app kept crashing once I was trying to be admitted to the call. Once on the call it was fine but I had to login over 10 times in a span of 3 minutes ### 5/5 — Excellent care *2024-05-11, version 12.21.006* Excellent care , thank you ### 5/5 — Eye Pain *2024-05-08, version 12.21.006* I was so pleased at the care I received. I am so happy that I was able to be seen this morning and treatment can start today. ### 5/5 — Hands to tied to be useful *2024-03-08, version 12.20.006* I had a cough and they could not treat it over a call. I’m still stuck trying to find a doctor. ### 5/5 — Review *2024-03-03, version 12.20.006* The PA I saw today was great!! He reviewed my case and gave some great advise and was very caring and helpful. ### 5/5 — Great help …. *2024-02-26, version 12.20.006* When I finally was able to connect. It would not authorize my ID number for Medicare A and B. I finally just selected selectcare and went through. ### 5/5 — Best invention ever *2024-02-13, version 12.20.006* Way better than dragging all my kids to the doctor and waiting in a waiting room full of sick people when I’m already not feeling well. Much faster and I can stay in my sick bed. ### 5/5 — Really good visit. *2024-01-12, version 12.20.006* PA Meghann Hilgert was wonderful. She gave me some options I wasn’t aware of and there aren’t usually many options for kidney stones. Thanks for the help. ### 5/5 — Excellent and professional service *2024-01-10, version 12.20.006* Quick and professional, ### 5/5 — Connect care *2024-01-01, version 12.20.006* Woke up with cold and eye infection on NewYears day. Very goopy and nothing’s open. Was told to try online and it was so amazing. Great provider, quick service, and eye drops script sent to my pharmacy. I’m grateful for the service! Elaine ### 3/5 — A few bugs still need be worked out *2023-12-17, version 12.20.006* App crashed for me right as I entered my visit but allowed me to rejoin after I signed back in, a great use of medical care; this app is on its way to being the primary source of my visits ## Most critical reviews (10 lowest-rated) ### 1/5 — They won’t let you try safe medications *2025-03-20, version 12.22.203* They won’t let you try safe medications ### 1/5 — Never works for me *2024-11-30, version 12.21.103* This app never works for me. Never. I try the web browser and it doesn’t work either. Every single time I have tried using Connect Care I spend so much time trying to get it to work. I might as well have gone to the Urget Care. I am beyond frustrated after this many years they don’t have a good enough system. I wish it would run smoothly like it does for some people. Very disappointed. ### 1/5 — Try to make a visit and it keeps closing *2024-08-24, version 12.21.006* For one, I input my insurance info and it never takes it no longer how long I wait. For two I tried to set up an appointment anyway, was in the waiting room, had the pcss or whatever text me through the app for the initial contact and then the app closes on me. I open the app up again, get to the appointment, and it closes on me again. I do this many times. Eventually I just cancel the appointment. It is useless. The app is up to date. I just downloaded it. I wasted time when I really need help. Not worth it to use for urgent care. ### 1/5 — Was a fan… *2024-06-20, version 12.21.006* I have been a fan of the service in this app from the beginning, but we just barely tried to do a call right now and the app is so buggy it will only stay open for 15 seconds after we are in the waiting room for an appointment. There are multiple other issues as well. Please get it fixed. ### 1/5 — Buggy mess *2024-05-15, version 12.21.006* I tried getting on a call, but it kept crashing as soon as I was put in the waiting room. After the headache of that had passed and I did get to talk with the doctor, I realized something I neglected to discuss, so I tried sending her a message in the app. It shows that the email is uploading, but it stops and goes back to the email. I tried closing the app multiple times, but neither of these problems were resolved. ### 1/5 — Got the run around *2023-08-06, version 12.19.103* Don’t call here if you have a simple UTI as a pregnant woman. Told me to call the on call OB nurse who referred me back to here, but then they said on here that I need to go to instacare right before they close just to be around sick people. And also passed the time pharmacy’s are open in my town because I’ve been on the phone all afternoon trying to get care from someone. Such a joke. ### 1/5 — Misrepresented Cost *2023-06-07, version 12.16.103* I went through the registration process and was told my total cost was $0. After the visit, I received a bill for $69. After multiple attempts at disputing the bill, I finally learned that what they meant was that there was no up-front cost and they would bill the insurance. So, lesson, make sure your insurance covers it and don’t believe it when they say your cost is $0. ### 1/5 — Terrible experience *2023-04-12, version 12.16.103* I did a telehealth visit for a sore throat and congestion. He mentioned possibly seasonal allergies, I specifically told the doctor that it was not seasonal allergies as my wife and daughter also came down with it at the same time and we all had a high temperature the first day. Went to the pharmacy to pick up the medications that he called in for me… I received allergy and anxiety medications…. What a joke. Not helpful at all ### 1/5 — 2 hour wait…typical big business…not impressed *2021-12-29* We goton and within 15 minutes we were second in line. We waited second in line for 40 minutes then the visit was cancelled by the app. When we got back on the the app the provider we were, second, in line to see was offline. We then were placed 6th in line for another provider. After being online for 20 minutes the patient service representative I chatted with asking to be moved up in line because the previous appointment was canceled, she disregarded the circumstances and gave me some pre written response. Started the process at 120pm and ended the appointment at 345. Typical big business. Understaffed providers and poorly trained customer service. ### 1/5 — waste of my time *2020-09-02* I have had flu like symptoms, high fever, extreme nausea and vomiting, aches, etc. for three days now and finally contacted the doctor today because i wasn't making any improvements. The doctor told us he was sending in a prescription for anti nausea medication. My dad went to our pharmacy to pick it up, but no prescription had ever been submitted. We then went through two tiers of customer service just to be told it may take them 24 hours to get back to us and the best bet would be to do another online visit (pay more money.) We called and got a message to the doctor who proceeded to put a prescription in, yay! right? Wrong. The prescription was for a pill my insurance wouldnt even cover. We are now waiting for this to be resolved and its been a waste of me and my family's time. Just trying to get medicine to make me feel better has taken hours and we still have yet to have any solution. Absolutely ridiculous and extremely frustrating. ## Most praised reviews (10 highest-rated) ### 5/5 — Love Connect Care *2025-05-27, version 12.22.203* Thank you so much for your assistance today. This is the best service ever. Highly recommend 😊 ### 5/5 — Connect care *2025-01-15, version 12.22.200* Such a great service! ### 5/5 — So helpful *2024-12-18, version 12.22.100* I only had to wait a few minutes before seeing the provider, even though I know there are a lot of people who are sick right now. It was nice not to have to leave the house when I am not feeling well. Emily was very thorough and helpful. Suggested some OTC things to help as well as a prescription. ### 5/5 — Amazing service *2024-11-20, version 12.21.103* My daughter fell sick and had possible pink eye. Dr. Starlet Kerner was prompt at helping me get answers, comforting my mama worries, and helping me know my options going forward in recovery. So grateful for connect care while we’ve been out of town visiting family! ### 5/5 — Service *2024-11-04, version 12.21.103* Dr Emily bloomquist was amazing!! ### 5/5 — Quick care and so kind! *2024-11-03, version 12.21.103* I have select health insurance so I used this app to get help with Mastitis! So nice to just tell my symptoms and get prescribed so I didn’t have to go in to Urgent Care ### 5/5 — Love the convenience *2024-10-21, version 12.21.103* Connect care has been so convenient and thorough. I have used on several occasions and for us busy moms it just makes getting the care I need easy and efficient. All Doctors and NP’s have been great! ### 5/5 — Patient *2024-09-21, version 12.21.103* Emily was very nice and thorough. She listened to my needs and helped me to get treatment for all of my symptoms. ### 5/5 — Intermountain connect care *2024-09-08, version 12.21.006* This was a very simple virtual visit. Gave advice about illness and let me know what to watch for if it gets worse. ### 5/5 — Easy and efficient *2024-08-24, version 12.21.006* The doctors with Connect Care have always been very helpful in treating my symptoms. They are kind and empathetic, as well. It’s a lot easier to be seen by a doctor quickly with Connect Care than to try and see a doctor in person when it is the evening or on the weekend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*