# Connect First

> Mobile banking app for managing credit union accounts, transfers, and payments. (iPhone/iPad app by Connect First Credit Union Ltd.)

- Source: https://appshunter.io/ios/app/connect-first/id1536983644 (this page in markdown: same URL + `.md`)
- Developer: [Connect First Credit Union Ltd](https://appshunter.io/developer/1454741222)
- Category: Finance
- Price: Free
- Rating: 3.00/5 from 2 App Store ratings · 97 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 192 MB
- Languages: English
- Released: 2020-11-16
- Data updated: 2026-07-14
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/connect-first/id1536983644/reviews.md

## What is Connect First?

The connectFirst Credit Union mobile app makes it easier than ever to manage your accounts – it’s like carrying your credit union branch in your pocket. The dashboard is intuitive, and gives you access to everything you would want in your mobile banking app, including:

View your account balances
Send Interac e-transfers
Pay your bills
Manage your debit cards
Deposit cheques and download void ones
And more!
Plus, you can make it your own by taking advantage of personalization features, like changing your home screen to a photo of you, your pet or your favourite place.

You can use our mobile app with confidence, knowing that we have enabled security features to keep you safe. Be sure to take advantage of the alerts features, so you can bank with peace of mind.

For help with our mobile app features, check out our digital banking help page: connectfirstcu.com/digital-banking

## Key features

- View account balances
- Send Interac e-transfers
- Pay bills
- Manage debit cards
- Deposit cheques
- Personalization features
- Security alerts

## What do users think of Connect First?

Overall sentiment: negative

**Pros**

- 👍 Friendly and knowledgeable in-branch staff
- 💳 Works well on multiple devices (iPhone, iPad, tablets)
- ✅ Web browser login functions properly
- 📱 Good for basic account balance checking

**Cons**

- 🐛 Frequent login failures with correct credentials
- 🔄 Requires constant app deletion and reinstallation after updates
- ⏱️ Extremely slow loading times and lag
- 🚫 App crashes and becomes completely inaccessible
- 🔐 Persistent authentication and credential validation errors
- 📵 Regular unexpected logouts
- ⚠️ Frequent maintenance windows causing unavailability
- 🎯 Poor user interface design and confusing navigation
- 💰 Unreliable fund transfers and e-transfer failures
- 📱 Device compatibility issues with older phones
- 🔔 Intrusive and repetitive pop-ups (location, Face ID, support notifications)
- 📸 Mobile check deposit feature frequently fails
- 💳 Debit card transactions don't sync properly with app balance
- 🔐 Account freezing due to failed login attempts
- 📊 Transaction history not displaying correctly
- 🎨 Inconsistent behavior across different devices
- ⚡ Unreliable performance after major updates

**Commonly reported bugs**

- Login credentials rejected despite being correct
- Infinite loading screens after login attempt
- App won't open after updates
- Face ID authentication fails repeatedly
- Mobile deposit feature rejects clear, well-lit check images
- E-transfer functionality broken or unavailable
- App crashes during e-transfer and facial recognition setup
- Blank screen logo appears and prevents app opening
- Update notification loop - app asks to update on startup
- Funds not updating in real-time for online purchases
- App freezes during various operations
- Password reset functionality not working
- App logs out randomly without warning
- Location permission pop-up appears despite being disabled
- Deposit notifications not sending despite settings
- Inconsistent behavior between iPhone and iPad versions
- App becomes unresponsive for extended periods
- Error messages without explanation or resolution path

**Most requested features**

- Disable or customize Face ID prompts on every login
- Remove or make optional the location sharing pop-up
- Reduce frequency of support availability notifications
- Streamline login process with fewer authentication steps
- Improve mobile check deposit accuracy and reliability
- Add ability to manage payees directly from app without branch visit
- Display account balance on home screen without additional clicks
- Improve transaction list visibility and accuracy
- Better notification system for app updates
- Faster menu loading and navigation
- Consistent performance across all device types

## Recent user reviews (10 of 97)

All indexed reviews: https://appshunter.io/ios/app/connect-first/id1536983644/reviews.md

### 1/5 — Awful god forsaken banking app of doom and despair

*2026-07-09, version 4.4.1*

I hate this god damned app it’s always down it’s always slow and I’m always poor. Fix the app. For the love of god I just need to see if I got paid.

### 1/5 — Hasn’t worked for years

*2026-06-16, version 4.4.1*

I haven’t been able to use the app for years now. It just doesn’t let me sign in and gives an error message.  I’ve called several times and all they do is tell me to delete and reinstall it but that doesn’t fix it. They always say they’re going look into it and call me back but they never do. Now I can’t add new e-transfer contacts on the online version either. They don’t call me back on either.

### 2/5 — Question

*2026-05-30, version 4.4.1*

Why does the app not go allow landscape view vs portrait

### 1/5 — Servus

*2026-05-30, version 4.4.1*

I am getting used to most of your changes and updates. Having said that I gotta tell you that your banking regarding Servus is a mess. 
To quickly cover what I mean. I wanted a first 
calgary Visa card. Was told they don’t have one but i could chance over to a Mastercard. 
I did so, but it doesn’t somehow connect to First Calgary. Although Servus has taken  over , 
they are keeping them separate so my Visa card also another separate step to consider. 
Very complicated!

### 1/5 — Literally never works

*2026-05-29, version 4.4.1*

Can’t even log in ! Tried for 3 months

### 1/5 — Hilarious!

*2026-01-27, version 4.3.0*

everyone hates this and has for years!

### 1/5 — Update - Dec ‘25

*2025-12-03, version 4.3.0*

Update is not functioning and now there is no ability to use the app.  This continues to be an app that does not function well ever.

### 1/5 — Issues logging in

*2025-11-22, version 4.2.1*

Upgraded phone and now this app doesn’t login.  I can use a web browser. But this stupid app can authenticate properly.

### 1/5 — Doesn’t work

*2025-11-03, version 4.2.1*

I haven’t been able to log in for months. I’ve called several times and they keep telling me that I should delete it and reinstall. Tried a few other things too but still nothing and radio silence from them.

### 1/5 — Broken

*2025-10-28, version 4.2.1*

Every time I open this app, it opens up a webpage that says I’m signed out

## Frequently asked questions about Connect First

### What can I do with the Connect First mobile app?

The app allows you to manage your credit union accounts easily. You can view your account balances, send Interac e-transfers, pay your bills, manage your debit cards, and deposit cheques. It also offers personalization features and security alerts for peace of mind.

### Is the Connect First mobile app secure?

Yes, the app is designed with security features to keep your information safe. It also offers alerts features that allow you to bank with peace of mind, ensuring you are aware of your account activity.

### How do I get help with the mobile app?

For assistance with the mobile app's features, you can visit the digital banking help page on the connectfirstcu.com website. This page provides detailed information and support for using the app's functionalities.

### Can I personalize my app experience?

Yes, the app offers personalization features. You can customize your home screen by changing it to a photo of yourself, your pet, or your favorite place, making the app experience more unique to you.

## Version history (last 5 releases)

### 4.4.1 — 2026-05-29

Bug fixes & performance enhancements. we've resolved issues and optimized performance for a smoother experience.

### 4.3.0 — 2025-12-03

We’ve made some important updates to keep your digital banking experience secure and seamless:
• Aviso Wealth Integration: Easily link and view your investment accounts right within your digital banking.
• Bug Fixes & Performance Enhancements: We’ve resolved issues and optimized performance for a smoother experience.

### 4.2.1 — 2025-07-30

Security updates and performance improvements.

### 4.2.0 — 2025-04-16

We’re always working to enhance your mobile banking experience! This update brings you:
•        Business Services - Bulk Transaction Approvals: Save time by approving multiple transactions at once.
•        Transaction Date Filter : Sort transactions by date in ascending or descending order for a smoother review experience.
•        Improved Performance & Bug Fixes: A smoother, faster, and more reliable app.

### 4.1.0 — 2025-02-20

You'll get digital banking service alerts and important messages right on the sign-in page, without needing to login.
We've fixed bugs and improved performance.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-14.*