# Connect : gérez votre activité > Mobile salon management and booking platform for business owners. (iPhone/iPad app by Treatwell Limited.) - Source: https://appshunter.io/ios/app/connect-gerez-votre-activite/id824245836 (this page in markdown: same URL + `.md`) - Developer: [Treatwell Limited](https://appshunter.io/developer/814443143) - Category: Business, Productivity - Price: Free - Rating: 4.84/5 from 7,324 App Store ratings · 100 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 199 MB - Languages: French (France), German (Germany), American English, Danish, European Spanish, Greek, Italian, Latvian, Lithuanian, Dutch and 3 more - Released: 2015-09-18 - Data updated: 2026-11-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/connect-gerez-votre-activite/id824245836/reviews.md ## What is Connect? Spécifiquement dédiée aux professionnels de la beauté et du bien-être, l’application Treatwell Connect vous permet de gérer les informations de votre établissement, vos rendez-vous et votre référencement sur Treatwell. Près de 2000 belles adresses de spas, instituts et salons de coiffure utilisent Treatwell en France - principalement à Paris et en Ile-de-France, mais aussi dans quelques grandes villes comme Lyon, Bordeaux,.. Votre établissement doit être enregistré sur Treatwell.fr pour utiliser cette application. Qu'ils soient de grands salons renommés comme celui de Raphaël Perrier ou de Christophe Nicolas Biot.., des spas prestigieux comme le Palace Peninsula Spa, le Six Senses du Westin Paris Vendôme ou de beaux instituts et salons indépendants choisis pour la beauté du lieu et la qualité de leurs prestations, tous bénéficient d'une visibilité optimale et d'un accompagnement personnalisé grâce à Treatwell. Caractéristiques : - Gérez la réputation de votre institut de beauté, spa ou salon de coiffure depuis votre smartphone, tablette ou ordinateur - Pilotez l’activité de votre établissement en un clin d’oeil - Enregistrez les rendez-vous de vos nouveaux clients en un clic (clients de passage ou rendez-vous téléphoniques) dans votre agenda en ligne - Gérez les informations et coordonnées de vos clients facilement et efficacement pour créer un fichier qualifié (base pour l'envoi d'emailings) - Confirmez les rendez-vous pris sur Treatwell - Programmez selon vos besoins des campagnes d'emailing dédiées (aidé par votre consultant Treatwell) - Gérez les informations de votre établissement et votre référencement sur Treatwell (depuis votre ordinateur et/ou tablette) - Organisez et mettez à jour votre brochure et vos prix (depuis votre ordinateur et/ou tablette) - Analysez vos rapports financiers journaliers, la performance de vos employés et le résumé de vos rendez-vous de la journée (depuis votre ordinateur et/ou tablette) Pour toute question ou commentaire, merci de nous contacter à service.client@treatwell.fr Partagez votre amour pour Treatwell sur les réseaux ! Rejoignez le groupe Partenaires sur Facebook : https://www.facebook.com/groups/1120652918056014/?fref=ts Bon à savoir : vous aurez besoin d'une connexion internet pour que l'app Treatwell Connect fonctionne. Nous serions ravis de savoir ce que vous pensez. Envoyez-nous vos idées pour améliorer l'application à app@treatwell.com. ## Key features - Manage diary and team productivity - Add and reschedule appointments - Receive booking notifications - Access client and booking info 24/7 - Use prebuilt email templates - View and reply to reviews - Upload photos of work - Access business reports ## Is Connect safe? Connect : gérez votre activité appears safe based on user ratings. The AppsHunter Safety Score for Connect is 97 out of 100. This assessment is based on 7,324 user ratings, with an App Store average of 4.8 out of 5. ## Is Connect legit? Connect : gérez votre activité appears to be a legitimate app. The AppsHunter Legitimacy Score for Connect is 100 out of 100 points across 7 verification signals from App Store and developer data. ## Recent user reviews (10 of 100) All indexed reviews: https://appshunter.io/ios/app/connect-gerez-votre-activite/id824245836/reviews.md ### 1/5 — terrible security and customer service *2026-07-31* I’ve had an extremely frustrating experience with Treatwell. My account has been hit with spam appointments, and despite reporting the issue over a week ago, nothing has been done to resolve it. Customer support has been very disappointing. I’ve received little to no meaningful communication, no updates on the investigation, and no indication of when the issue will be resolved. What’s most concerning is the lack of security. It’s worrying that spam bookings can happen in the first place, and even more worrying that the response has been so slow and ineffective. After waiting over a week without a resolution or proper updates, I can’t recommend using Treatwell based on my experience. I expected much better support and stronger security measures. ### 1/5 — Errors all the time on android, can’t work that way *2026-05-14, version 4.367.0* Horrible support! No support to help solve the problem ### 3/5 — So many bugs *2026-03-23, version 4.362.0* I’m very disappointed with the Treatwell app. It has serious issues that are affecting my business. The biggest problem is that the app doesn’t take deposits at all. I also asked for my cancellation and rescheduling policy to be set to 48 hours, but clients are still able to change their appointments on the same day. This completely ignores the policy I requested and causes last-minute changes that leave empty appointment slots. Another issue is with the prepayment list. When I add clients to the list because they previously didn’t show up, they are still able to book appointments without paying in advance. This defeats the whole purpose of the feature. Because of these problems and bugs, I’ve lost money multiple times. It hasn’t just happened once.it keeps happening. Considering the amount they charge for using the platform, the app simply isn’t good enough and does not work reliably for businesses that depend on it. ### 3/5 — Pas de filtres intéressants *2026-03-18* Je l’indique ici car la personne du chat à qui j’ai parlé n’a pas répondu grand chose : je suis très déçue qu’on ne puisse pas filtrer les envois de mails aux personnes qui font des techniques, des entretiens de barbe, par sexe etc.. très déçue car lors de l’appel avec le commercial pour choisir quelle plateforme prendre, il m’avait assuré que cela était possible. Mentir de la sorte aux potentiels acheteurs, je trouve cela inadmissible. Ce serait bien aussi que les produits achetées par nos clients soient indiqués dans leur fiche client. J’aimerais aussi que lorsque 2rdv se chevauchent, ils se chevauchent visuellement sur l’agenda et pas qu’il se mette en quinconce :) **Developer response:** Bonjour, Merci pour votre message, et toutes nos excuses si vous avez rencontré des difficultés à joindre votre conseillère. Nous comprenons parfaitement votre frustration et tenons à vous assurer que votre satisfaction est notre priorité. Pour toute demande, et afin de vous apporter une résolution rapide, nous vous invitons à contacter notre assistance via le chat directement depuis votre agenda Treatwell. Un agent est disponible pour vous accompagner du lundi au vendredi, de 9h30 à 18h. Pour vous aider à trouver le chat, vous pouvez consulter cet article : Obtenez une assistance instantanée grâce à la fonction Connect Chat --> https://partnercare.treatwell.com/s/article/Obtenez-une-assistance-instantan%C3%A9e-gr%C3%A2ce-%C3%A0-la-fonction-Connect-Chat?language=fr La transparence et la qualité de nos services sont au cœur de nos priorités, et nous nous engageons à faire tout notre possible pour résoudre cette situation dans les meilleurs délais. Nous vous souhaitons une excellente journée et restons à votre disposition. L'équipe Treatwell 🚀 ### 1/5 — SCAMMERS *2025-11-27, version 4.353.0* Treatwell is a joke. Clients WANT to leave reviews and can’t because the platform is useless. Honestly, it feels like nobody there knows what they’re doing. There’s ZERO support. No one to speak with, no help, nothing. Absolutely useless. ### 1/5 — Miss *2025-11-24, version 4.353.0* I am very disappointed, ### 1/5 — money fraud *2025-11-17, version 4.352.0* it charges 35% for every first time customer and returning customer after 1 year (and 20% vat), some first time customers make appointment but they dont show up, they cancel appointment, it still charges me 35%. this system is rubbish, businesses should not use it because it always tries to exploit your labor. ### 1/5 — Concern about 35% commission for new clients *2025-11-02, version 4.351.0* Treatwell has recently increased the commission for new clients from 20% to 35%, which is far too high for small independent salons. This change feels unfair and unsupportive to loyal partners who have used the platform for years. Please reconsider this policy — we love the platform, but this new commission makes it very hard to continue working profitably. ### 3/5 — I have the problem *2025-10-13* I have the problem using the app. It doesn’t download all of my services In the menu. I tried delete it multiple times but it download with the same error, but on my other devices Is working fine. I couldn’t find where the complaint or ask for help. Customer service is gone help me to solve that issue ### 3/5 — Too many charges *2025-09-01* Started well and got a lot of new clients but they also take 35% from my own clients if they haven’t been there for a year. They also now charge the same for cancellations so you paying for that as well. They also use a payment provider called stripe and they take a % of the money treatwell are paying you as I tried to reconcile my accounts but there were discrepancies which I raised with TW and they said that was because of the payments stripe take. I expected the monthly charge we pay TW to cover these kind of things so was surprised about this. There just seem to be more and more charges all the time. I will be cancelling my contract as soon as the cancellation team call me back. Still waiting! ## Frequently asked questions about Connect ### What is Treatwell Connect used for? Treatwell Connect is designed to help salon owners and their teams manage their business on the go. It allows for managing diaries, appointments, client information, and business reports, integrating with a point-of-sale system. ### How does Treatwell Connect help manage appointments? You can easily add and reschedule appointments with a few clicks and drags directly within the app. It also provides timely notifications and reminders to ensure you never miss a booking. ### Can I communicate with clients through Treatwell Connect? Yes, the app offers time-saving, prebuilt email templates to easily get in touch with clients. You can also view and reply to reviews directly through the platform. ### What kind of reports does Treatwell Connect offer? Treatwell Connect provides easy-to-use reports to help you understand client needs, review team performance, and identify your most popular treatments. This data can help in making informed business decisions. ### Is Treatwell Connect available on all devices? Treatwell Connect is supported on iPhones and iPads, allowing for flexible management from various mobile devices. ### How often is Treatwell Connect updated? The latest version, 4.374.0, was released on August 12, 2026, indicating regular updates to improve functionality and reliability for users. ### What is the user rating for Treatwell Connect? Treatwell Connect has a strong user rating of 4.8 stars from 7,324 ratings, suggesting a high level of user satisfaction with its features and performance. ### Does Treatwell Connect have ads? No, Treatwell Connect does not contain advertisements, providing an uninterrupted user experience for salon management. ## Version history (last 5 releases) ### 4.384.0 — 2026-10-27 - We’ve fixed a few bugs so you can enjoy a smoother, faster Connect experience ### 4.383.0 — 2026-10-23 - We’ve fixed a few bugs so you can enjoy a smoother, faster Connect experience ### 4.382.0 — 2026-10-19 - We’ve fixed a few bugs so you can enjoy a smoother, faster Connect experience ### 4.381.0 — 2026-10-12 - We’ve fixed a few bugs so you can enjoy a smoother, faster Connect experience ### 4.380.0 — 2026-10-01 - We’ve fixed a few bugs so you can enjoy a smoother, faster Connect experience ## More apps by Treatwell Limited - [Treatwell: Beauty Bookings](https://appshunter.io/ios/app/treatwell-beauty-bookings/id814443140) - [Treatwell Pro für das Geschäft](https://appshunter.io/ios/app/treatwell-pro-fur-das-geschaft/id1582612088) - [Treatwell Expert](https://appshunter.io/ios/app/treatwell-expert/id6801128239) All apps by Treatwell Limited: https://appshunter.io/developer/814443143 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-01.*