# Connect - Live Support > Business technology support via chat, video, and onsite technicians. (iPhone/iPad app by Boomtown Network Inc.) - Source: https://appshunter.io/ios/app/connect-live-support/id949016117 (this page in markdown: same URL + `.md`) - Developer: [Boomtown Network Inc](https://appshunter.io/developer/949016116) - Category: Business - Price: Free - Rating: 5.00/5 from 5 App Store ratings · 18 written reviews indexed - Age rating: 4+ - Requires: iOS 11.0 · 133 MB - Languages: English, German, Japanese, Spanish - Released: 2015-01-15 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/connect-live-support/id949016117/reviews.md ## What is Connect? Connect is simply the best way to get help with the technology at your business – both remotely and onsite. From point-of-sale to WiFi, software to hardware, we’ve got you covered. With Connect, you can get support from all your technology providers in one place and you have the flexibility to choose exactly how you want to receive it, including: INSTANT TEXT CHAT: Chat directly with each of your technology providers to get quick answers and resolve simple issues on your own time. LIVE VIDEO CHAT: Immediately video chat with an experienced technician to troubleshoot and resolve your technology issues in real time. It’s like having a technician in your store, but faster and at a fraction of the cost. LOCAL TECHNICIAN DISPATCHING: Connect members have access to Boomtown's nationwide network of local, certified technicians who will come directly to your location and solve your issues in person. DETAILED SUPPORT TICKETS: Stay informed with real-time updates of your active support tickets and review in-depth details of your service history. Ditch the sticky note of 800#'s and never sit on hold again – Connect is simply a better support experience. Get Connect today and join the support revolution! Lastly, for the best support experience, Connect utilizes your location. Continued use of GPS running in the background can dramatically decrease battery life. ## Key features - Instant text chat with providers - Live video chat with technicians - Local technician dispatching - Detailed support ticket tracking - Unified technology support ## Recent user reviews (10 of 18) All indexed reviews: https://appshunter.io/ios/app/connect-live-support/id949016117/reviews.md ### 5/5 — Connect is great *2018-09-13, version 3.6.5* Let’s me get help on my own time, as opposed to be stuck on the phone on hold. ### 5/5 — Christian W Slack *2016-03-14, version 3.0.1* A seamless and better way for businesses to connect remotely with their hardware, software, and service providers, through chat and video. If your issue cannot be resolved remotely, Boomtown can send a local technician to get you back up and running. ### 5/5 — Fantastic app! *2016-03-14, version 3.0.1* Love this! Easy to use and always a fast response. ### 5/5 — Great App! *2015-08-13, version 1.2* Easy to use, straightforward, dedicated technicians! ### 5/5 — Awesome User Flow *2015-05-29, version 1.0* Once you sign up for Boomtown your problems disappear. They understand the model and have built the perfect solution for any and all service industry blunders. Internet goes out, POS goes down, or electricity cable goes out all I have to do is tap a button and it gets fixed. ### 5/5 — Router issues *2015-04-14, version 1.0* My internet connection was down and so I contacted Boomtown using the app on my iPhone, and within seconds I was in a video chat with an expert who ran me through troubleshooting and fixing the problem. Great service with friendly, professional representatives! ### 5/5 — Manager *2015-04-04, version 1.0* Love this app!! ### 5/5 — Biz Owner *2015-03-01, version 1.0* Put this app on my Point of Sale iPad (shopkeep). Life saver when I need help. ### 5/5 — Ayos *2015-01-21, version 1.0* Awesome app. Very responsive support team. ### 5/5 — Very helpful and friendly staff! *2015-01-17, version 1.0* A technician was able to help me quickly. Very creative technology, didn't expect that quick of a response! ## Frequently asked questions about Connect ### What kind of technology issues can Connect help with? Connect provides support for a wide range of business technology, including point-of-sale systems, WiFi, software, and hardware. The service aims to cover all your technology needs. ### How does Connect's live video chat work? Live video chat connects you immediately with an experienced technician who can troubleshoot your technology issues in real time. This offers a faster and more cost-effective solution than traditional methods. ### Can I get help in person with Connect? Yes, Connect members have access to a nationwide network of local, certified technicians who can be dispatched to your location to solve issues in person. ### How are support tickets managed in Connect? Connect provides detailed support tickets with real-time updates on your active issues. You can also review in-depth details of your past service history. ### Is Connect available on multiple devices? Connect is available for iPhone, iPad, and iPod, making it accessible across various Apple devices. ### What is the rating for Connect? Connect has an excellent rating of 5.0 stars based on 5 user ratings, indicating high user satisfaction. ### How often is Connect updated? The latest version of Connect is 3.8.1, and it was last updated on June 24, 2022. This suggests regular maintenance and updates. ### Does Connect use location services? Yes, Connect utilizes your location for the best support experience. Be aware that continued use of GPS running in the background can significantly decrease battery life. ## Version history (last 1 release) ### 3.8.1 — 2022-06-24 Support for instant MUCs in chat. Substantial improvements in performance. ## Apps similar to Connect | App | Rating | Price | Category | | --- | --- | --- | --- | | [Lapasar Borong](https://appshunter.io/ios/app/lapasar-borong/id1583783600) | 5.0 (1) | Free | Business | | [TBS Dental](https://appshunter.io/ios/app/tbs-dental/id1584610120) | 5.0 (1) | Free | Business | | [Conti Verified Inspection](https://appshunter.io/ios/app/conti-verified-inspection/id1587653520) | — | Free | Business | | [Luxe Omni Agent](https://appshunter.io/ios/app/luxe-omni-agent/id1587581760) | 5.0 (1) | Free | Business | | [Infovisa Client Conference](https://appshunter.io/ios/app/infovisa-client-conference/id1580812080) | — | Free | Business | | [Focus Building Inspections](https://appshunter.io/ios/app/focus-building-inspections/id1587251620) | — | Free | Business | ## More apps by Boomtown Network Inc - [Toolbox by Boomtown](https://appshunter.io/ios/app/toolbox-by-boomtown/id1030628976) All apps by Boomtown Network Inc: https://appshunter.io/developer/949016116 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*