# Connect+ — user reviews > 32 indexed App Store user reviews of Connect+ by Reward Gateway, rated 4.18/5 from 17 ratings. - Source: https://appshunter.io/ios/app/connect-plus/id1190624467/reviews - App overview in markdown: https://appshunter.io/ios/app/connect-plus/id1190624467.md - Rating breakdown: 5★ 12 · 4★ 1 · 3★ 1 · 2★ 1 · 1★ 2 ## Newest reviews (12 of 32) ### 2/5 — Keeps crashing at checkout!!! *2025-10-18* I’ve tried deleting the app & downloading it again, but no change. And even after recently logging in, it continues to ask you to set a PIN & confirm it, but doesn’t actually save the PIN or provide the option to log in with the previously saved PIN. No issues searching or adding vouchers to the cart, but every single time you hit checkout, the app disappears & shuts down. Yes, my phone is up to date, as is the app itself. It is so inconvenient having to log in via the website on my laptop & checkout. Would be good if these couple of things could be fixed, because it’s been happening for weeks now. ### 1/5 — Rubbish *2025-10-10* Constantly crashes when trying to check out. Why bother ### 1/5 — Crash *2025-10-07* App is always crashing when you checkout ### 1/5 — Bug *2025-10-06* Worthless, I can’t use tokens received to buy a voucher. As soon as I do it just kick me out of the app ### 3/5 — Logging in *2025-09-19, version 3.0.39* Keep setting up a pin for access but when I come to log in next time I have to use the magic code. Really inconvenient ### 2/5 — Keeps crashing *2025-09-10* Keeps crashing when I try and check out a voucher. If vouchers already exist it is fine ### 1/5 — App crashing *2025-09-08* The app crashes every time I try to redeem my rewards (-£50 for me I guess) ### 1/5 — Cannot cash out gift cards *2025-09-08* Whenever I try to cash out my reward balance to gift cards at checkout, the app suddenly closes. ### 1/5 — Slow *2025-02-02* The app is so slow to do anything and move between screens. Overall a frustrating user experience ### 2/5 — No redemption code *2025-01-27* I got a visa and a Mastercard and never got a email for a redemption code. ### 1/5 — Notification bubbles won’t go *2024-09-03* The notification bubble on my iPhone won’t disappear even though I’ve cleared notifications. I’ve tried deleting and reinstalling the app, and I’ve tried turning off notifications but nothing will work. Really annoying! ### 1/5 — Slow. Stalls. Little functionality *2022-12-25* Don’t waste your time ## Most critical reviews (10 lowest-rated) ### 1/5 — AI is useless; staff is limited *2026-05-26* If you’re trying to reach out for help with a code, the AI chat bot automatically kicks you out when you ask for a live agent. When physically calling, the staff cannot help you claim a code due to limited resources. I do not recommend. ### 1/5 — Can’t checkout my basket! *2025-11-17* I’ve received a £20 voucher from my company and I am planning to use it to get some stuffs from Boots for the Black Friday Sale. However, when I tried to buy the voucher, the app just quits automatically!! It has been happening for 3 days, and the issue has not been resolved. Please fix this!! ### 1/5 — Keeps Crashing *2025-11-16* Can’t use this to redeem rewards as it keeps crashing. Not easy to see how to report the problem either. ### 1/5 — Like it’s discounts disappointing *2025-11-16* You only use this because you have too ### 1/5 — Dodgy app *2025-11-16* Dodgy app ### 1/5 — Cannot Purchase Voucher’s *2025-11-13* You go to checkout a purchase and the app crashes… can’t actually use the voucher money received to purchase anything.. ### 1/5 — Recent versions crash when you try cash in a reward *2025-11-10* Used to be ok but as of late the app always crashes when you try checkout with a reward voucher. Basically makes it useless to me :( ### 1/5 — App crashes *2025-11-09* Every time I get to the checkout the app just crashes, please sort. ### 1/5 — Ridiculous operation of this app *2025-10-31* Got £131.00 once I order instant voucher I go to check out app keeps crashing.. can’t spend a penny and those are taxable… what a complete waste. ### 1/5 — Crashes *2025-10-14* App crashes when I go to checkout ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent app *2024-06-03* Easy to navigate and great user experience ### 5/5 — Nice way to keep in touch and recognise colleges *2024-06-03* Really easy to send recognition to colleges and the news feed keeps me up to date with what is going on in the company ### 5/5 — LOVE this app! *2024-04-25* Allows me to feel connected with my colleagues wherever I am! ### 5/5 — Can’t get enough of this app! *2024-03-26* Great app to give a colleague or teams a shout out or show your appreciation for a job well done. It's so easy to login with a 6 digit pin and the timely notifications mean you don't miss out on celebrating with your peers including birthdays. The gif feature is great way to personalise a visual sentiment to a colleague. Can’t get enough of this app! ### 5/5 — Helps me keep engaged *2023-02-07* Helps me stay connected with my colleagues and company! ### 5/5 — Real time communication and recognition for employers *2019-10-16* The connect app makes it easy for you to reach employees who are not at their desktop all day or simply prefer using their smart device during the day like me. I receive company and departmental updates and real time recognition. ### 5/5 — Wonderful Way to Keep Engaged *2019-09-09* With such a fast paced business and lots of news and recognition to keep up with this app makes it so much easier to be engaged on the go. Perfect for reading blog posts while travelling and checking in on the Social Wall. Love the interface also, well done to the Product team that build this wonderful app! ### 5/5 — Great way to keep remote employees connected to what’s important *2019-04-10* Appreciate the updates on company news and the quick ability to send my peer a note of appreciation. Easy to use & keeps me up to date with what’s happening even though I don’t work at corporate office. ### 5/5 — Love! *2019-02-28* I love using this app to recognise my peers and read company news. Absolutely adore the little envelope character too! ### 3/5 — Screen Freezes *2025-10-29* It’s not working as it should. Asking me to login then creating a pin but doesn’t acknowledge the pin. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*