# Connected: Family Locator — user reviews > 39 indexed App Store user reviews of Connected by Kayisoft, rated 4.00/5 from 129 ratings. - Source: https://appshunter.io/ios/app/connected-family-locator/id1475401540/reviews - App overview in markdown: https://appshunter.io/ios/app/connected-family-locator/id1475401540.md - Rating breakdown: 5★ 81 · 4★ 13 · 3★ 7 · 2★ 8 · 1★ 20 ## Newest reviews (12 of 39) ### 2/5 — Can’t Subscribe *2026-05-29* I love the app but it won’t let me subscribe and the app doesn’t do in app purchases so if I can’t subscribe I’ll just find another app 👍🏾👍🏾👍🏾 **Developer response:** Thank you for your feedback! In some cases, subscription purchases can be affected by account settings or payment details. Please contact us at connected.support@kayisoft.net, and our team will be happy to help you complete your subscription. ### 3/5 — Não compensa pagar *2024-05-10* Eu pago o plano anual porém acho uma sacanagem ter direito a somente a um Círculo. Se estou pagando tinha que ter direito de criar quantos quiser. Minha família precisa de ficar tudo junto devido a isso, pensem bem antes de comprar o plano premium. **Developer response:** Olá, lamentamos ver que você ficou insatisfeito com nosso aplicativo. Você pode nos enviar um e-mail para connected.support@kayisoft.net com mais informações sobre sua experiência? Obrigado. ### 2/5 — Used to be great *2023-07-11* I’ve used this app for about two years. At first it was great I was able to keep an eye on my elderly mother and my brother who lives out of state. Now it’s hit or miss on the location, drains the battery super quickly, and has annoying blue banner at the top of the phone that gets accidentally hit and opens the app when I’m trying to do other things like delete mail in my email app. Overall I do not recommend this product anymore and am actively looking for another app that will hopefully fit my needs. **Developer response:** Hi there, we're sorry to hear you're unsatisfied with the app, to improve your location, you have to follow the recommended settings that are mentioned in the app. We've optimized our app as to not drain the battery but still give accurate location information, as for the blue banner, it is a feature of the software so that you can know the app is running in the background. If you have any questions or concerns, don't hesitate to contact us at connected.support@kayisoft.net ### 3/5 — Good when it works *2023-05-04* The app is easy to use, and is great when it connects. Definitely needs some work via connectivity issues or enchantments. Price is fair, not expensive. Just would like to see it be more consistent. **Developer response:** Hey there, Thanks for your review! We would like to know more about the issue you're facing so that we can help you out, please contact our support team at connected.support@kayisoft.net ### 5/5 — Fantastic app for peace of mind  ​ *2022-12-20, version 2.8.39* It has given me peace of mind knowing where my kids are.    ‌​‌ ### 2/5 — Doesn’t locate very well. *2022-12-09, version 2.8.38* It is hard to accurately see where the individual is. It doesn’t update very well. It needs works and improvements. ### 5/5 — I lover it       ‍ *2022-11-10, version 2.8.36* It's fantastic. I joy using it. ​ ​   ​ **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at connected.support@kayisoft.net! Have a wonderful day! ### 5/5 — Best app‍‍ *2022-11-06, version 2.8.36* Connected helps me know where my family is. ‍ **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at connected.support@kayisoft.net! Have a wonderful day! ### 5/5 — Great app‍ *2022-11-04, version 2.8.36* it's a good application.. suitable for locating your loved ones   ‌    ‍ **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at connected.support@kayisoft.net! Have a wonderful day! ### 4/5 — Accuracy little off *2022-10-15* It shows my husband left home but he’s in bed next to me. It’ll do this several times or show I’m at work but I’ll be home or vice versa on his phone, other then that it’s a good app. **Developer response:** Hi there, thank you for your review! Your devices can sometimes send a location update that is not quite accurate enough, and if your home's place radius is too small, then you'll receive a notification about leaving home, you can prevent this by increasing your home's place radius a bit. If you still face this issue, please contact us at connected.support@kayisoft.net ### 4/5 — Need to disable location when turned off *2022-09-29, version 2.8.34* Great app, other than the slight inaccuracies in speed readings (i was not doing 163 mph!) Also, STOP geofencing when my data sharing is turned off! What’s the point?! Also I think the app should allow you have your location set to ‘While Using’ - at the minute if you select this it just doesn’t work at all even with the app open… ### 2/5 — Used to work well *2022-09-16* After this last update, it seems I cannot “see” my son any longer. For the last several months, every time I try to log on and see where he is.. his icon is all greyed out with no updates. The first year, this never happened. I don’t understand what is going on. If he is able to just “turn it off” then why did I pay for the upgraded service?? I don’t know what he is doing, but he has figured out how to disable it (and then blame it on bad wifi)… which I know is not accurate. **Developer response:** Hey there, there are multiple settings that need to be changed in order to enable our app to work as intended, please follow these steps on all members' devices: 1- Set the Location Permission to "Always" . 2-Turn on Background App Refresh permission. 3-Turn on Wi-Fi even when not connected to a Wi-Fi network. 4- Disable Low Power Mode. For more information, don't hesitate to contact us at connected.support@kayisoft.net ## Most critical reviews (10 lowest-rated) ### 1/5 — Map location *2025-03-20* It is inaccurate with time and exact location. **Developer response:** We’re sorry for any inconvenience. Several factors, like device settings or permissions, can affect accuracy and prevent the app from working properly. Please contact us at connected.support@kayisoft.net and we’ll help you adjust the settings to improve location accuracy. ### 1/5 — Worthless *2024-12-09* Hasn’t updated locations in months. I tried everything, doesn’t work anymore. **Developer response:** We’re sorry for any inconvenience. Several factors, like device settings or permissions, can prevent the app from working properly. Please contact us at connected.support@kayisoft.net, and we’ll help resolve this issue. ### 1/5 — Ужасно *2024-05-06, version 2.9.8* Ужасное приложение, лучше не скачивайте, удаляйте ### 1/5 — Précision *2024-03-13, version 2.9.8* Vraiment à revoir. Mon mari se promenait dans tous les champs de la MRC hier soir alors qu’il était à la maison ### 1/5 — Always runing *2023-05-28* Ever since the last update, this app runs constantly I clear my data and two seconds later it’s running again killing my battery **Developer response:** Hey there, our app does not always run in the background, it is also optimized to not use up too much battery for when it does run, if you would like the app to not run as much, you can disable "Data sharing" from our in-app settings. Note that this will disable your history and not send your updates to other members. If you have any questions or suggestions, please contact us at connected.support@kayisoft.net ### 1/5 — App poderia ser melhor *2023-04-24* Estou pagando semanalmente e não está funcionando corretamente a identificação de todos os membros, O App toda hora está passando por interrupções e não mostrando corretamente o deslocamento de cada membro A atualização de cada membro demora muito, estou a dias sem atualizações dos membros e o pgto está em dia no me cartão Favor entrar em contato 11 93385-8319 Klayton **Developer response:** Hey there, this issue is caused by device settings that try to save the battery's life, please change the following: Disable Battery Saver, Enable Location tracking permission (always), Enable Wi-Fi, Enable Background App Refresh Permission, for more details on how to change these settings, please contact our support team at connected.support@kayisoft.net ### 1/5 — Not great *2022-12-12, version 2.8.39* The app started ok but now it won’t update location for any of my circle, I uninstalled the app and reinstalled and still not working I tried everything but it still is not working ### 1/5 — Glitchy *2022-12-07* I’ve been using the App for over a month and it’s been super glitchy. Sometimes it tracks and notifications work and other times for no reason it stops. **Developer response:** Hey there, there are some settings that prevent our app from working correctly, please make sure to follow the steps in the Recommended Settings screen in our app, for more details, don't hesitate to contact us at connected.support@kayisoft.net ### 1/5 — Karol *2022-09-15* This app is impossible to manage. I’ve joined a circle and my picture is there in black and white only and in back of someone and I can’t get it forward. **Developer response:** Hello there, your picture is greyed out only when your device is not correctly sending location updates, to fix this, you have to change a few settings that enable our app to work properly: 1- Set the Location Permission to "Always". 2-Turn on Background App Refresh permission. 3- Turn on Wi-Fi even when not connected to a Wi-Fi network. 4- Disable Low Power Mode. For more information, don't hesitate to contact us at connected.support@kayisoft.net ### 1/5 — very inaccurate lately *2022-02-26* It used to work great but recently it shows me at places I’ve never been for days at a time. Then other people in the group see me someplace else. I’ve updated the app and no better. What’s up? **Developer response:** Hey there, this issue is caused by device settings that try to save the battery's life, please change the following: Disable Battery Saver, Enable Location tracking permission (always), Enable Wi-Fi, for more details on how to change these settings, please contact our support team at connected.support@kayisoft.net ## Most praised reviews (10 highest-rated) ### 5/5 — Wonderful! *2024-02-10* I’m glad I had an experience of a seamless and effective service. Getting to look for apps that can provide value to satisfy one’s uncertainty could be a hectic task to carry out. Having lost a lot to apps that didn’t work, it occurred to me that I had to look even for more ways out of that dilemma I found myself. I’m thankful for coming across that review. I’m thankful to (CybersailHQ at gmail com) for helping me find out the truth about my partner’s infidelity. I’m thankful for their great services. All I wanted was a remote access to my partner’s devices, and that was exactly what I got. All I wanted was to get value for a service paid, to know the truth. I’m thankful for their services as it helped me put an end to losing money to apps that don’t work, but keeps on charging you for absolutely nothing. I recommend their services one hundred percent. ### 5/5 — Best services! *2024-01-13* I finally got results after looking for apps that could track a target, also which must be done remotely, without suspicion from the target, cos I needed to track my fiancé, who was being secretive and acting suspicious at the time. After numerous trials with apps that didn’t work, i got referred to a private investigator and mailed them at (CyberSail HQ@gmailcom) , I was briefed on the services they render which includes the one I’ve been trying to execute with this app, which didn’t work. I was skeptical about their services though and their legitimacy. But i was convinced by my friend who referred them to me, spoke to them over the phone and was assured my fiancé would be tracked without him suspecting anything. After employing their services and providing them with my fiancé’s details, it turned out i was right, my fiancé was a cheating devil, as live reports such as his text/WhatsApp messages, instagram/twitter dms, photos (deleted and undeleted) were sent to me. I was broken. Broke up with the cheat and called our engagement off. I’m glad i got value for my money, instead of wasting my time on these apps. ### 5/5 — love it​ *2022-12-29, version 2.8.39* I am delighted with this app and the peace of mind it brings to my loved ones and me when we share our location.‍‌ **Developer response:** We appreciate your feedback and are glad to hear that you are finding the app helpful. If you have any questions or need any help, please don't hesitate to contact us at connect.support@kayisoft.net. We would also be grateful if you could spread the word about our app to your friends. Thank you for your support! ### 5/5 — convenient‍‌ *2022-12-28, version 2.8.39* It is user-friendly and easy to use, which makes it convenient for me to keep an eye on my family's whereabouts at all times. ### 5/5 — good for parents       ‌‌ *2022-12-26, version 2.8.39* The family tracking feature on Connected is reliable and low on battery consumption. It's an excellent tool for keeping track of my family's whereabouts **Developer response:** Thank you for your positive feedback! We are glad to hear that Connected has been helpful for you. If you have any further questions or need any assistance, please don't hesitate to contact us at connected.support@kayisoft.net. We are always here to help you and make sure you get the most out of Connected. ### 5/5 — fantastic‍ *2022-12-25, version 2.8.39* Connected app has exceeded my expectations. The support team is fantastic too **Developer response:** We are glad to hear that you have been using Connected and finding it helpful. If there is anything else we can do to improve your experience, please don't hesitate to contact us at connected.support@kayisoft.net. We are always here to help. ### 5/5 — lifesaver *2022-12-24, version 2.8.39* I've been using Connected for a while now, and it's been a lifesaver. The family tracking feature is reliable and low on battery consumption, which is excellent for keeping track of my family's whereabouts. The support team is also fantastic and always quick to help with any issues‌ ### 5/5 — Loved the details​ *2022-12-23, version 2.8.39* I love the drive report feature It gives me all the details I need to know about my family's driving habits, including speed, acceleration, and brakes. The support team is also top-notch and always quick to help with any issues **Developer response:** We appreciate your feedback and are glad that you are finding our app useful. If there is anything we can do to make your experience even better, please don't hesitate to let us know at connected.support@kayisoft.net. Thank you for using our app and have a wonderful day! ### 5/5 — recommend      ​ *2022-12-22, version 2.8.39* I am incredibly impressed with this app and the support team. Highly recommend!​      ‌ **Developer response:** We're always working hard to improve the app. Thanks for your download and feedback. ### 5/5 — Important for parents     ‍ *2022-12-21, version 2.8.39* This is a must-have for any parent. It's given me so much peace of mind.‍ **Developer response:** Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at connected.support@kayisoft.net if you have any questions. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*