# Connected Family — user reviews > 154 indexed App Store user reviews of Connected Family by Dorel Juvenile Group, Inc., rated 4.70/5 from 4,758 ratings. - Source: https://appshunter.io/ios/app/connected-family/id1571781479/reviews - App overview in markdown: https://appshunter.io/ios/app/connected-family/id1571781479.md - Rating breakdown: 5★ 3,966 · 4★ 409 · 3★ 142 · 2★ 36 · 1★ 205 ## What do users think of Connected Family? Overall sentiment: negative **Pros** - 👍 Easy to set up - 🚀 Clear picture and sound quality - 💡 Useful features like temperature/humidity monitoring and cry detection - 🔒 Secure with app access sharing - 👍 Convenient to use both parent unit and app **Cons** - 🐛 Connectivity issues and frequent disconnections - 🐛 Buggy app with glitches and freezes - 🔋 Battery drain on parent unit - 👎 Reduced functionality and features compared to previous model - 👎 Required subscription for video playback **Commonly reported bugs** - Inconsistent sound/audio quality - Unreliable motion/sound detection - Difficulty adding additional users/caregivers **Most requested features** - Ability to adjust camera angle/view through app - More customizable notification settings - Improved two-way talk functionality - Restore previous model's features like free video storage ## Newest reviews (10 of 154) ### 2/5 — Frozen screen *2026-06-09, version 2.7.1* You know I’ve had this baby monitor and app for some time now and given they don’t make them anymore is already a problem but now when I open my app, the screen freezes immediately and it takes forever to finally go to a monitor. The lag on this app is insane and of course there’s no update ready to fix bugs. ### 2/5 — Every. Single. Time. (For the last 2 years) *2026-04-15, version 2.7.1* « Device connection is interrupted. Please check the device… » ### 2/5 — Something to Consider *2026-01-28, version 2.7.0* The cameras work very well and have good functionality. The thing I dislike is having to pay to see the recordings. Since the cameras are typically used for monitoring babies mostly everyone would think it’s worth it. I don’t want some nut job watching videos that have been recorded since everything is stored online or on a companies server. Once it’s connected to your WiFi exposes your location which is not good. You really don’t know who is watching recordings from inside your home. Your families privacy and safety is most important which is compromised with these types of monitoring systems. Consider looking into different cameras with a DVR then you know, only you have the recordings. The cost for 1 year of paying the fees to view the recordings well exceeds a good surveillance camera system w/DVR. They are super easy to install. Something to consider for those of you that value your families privacy inside your home. ### 4/5 — The only one for us *2025-06-25, version 2.6.0* The app is great but has a tendency to drop off WiFi often. We’ve added a router and made sure that it has battery backup but still has troubles. It also has difficulty sharing to family members. That too drops off. There’s also a small creak noise in certain modes when it’s moving. 99% love it. Just a few technology glitches and mechanical noises but overall great for our new born. ### 3/5 — Great picture quality but notifications are excessive and app runs slow at times *2025-04-16, version 2.5.1* If you have the app running and try to view the camera the connection is lost. You will have to retry the connection. If it picks up anything over a whisper, it will notify you which can become annoying. ### 4/5 — Great except one minor complaint *2025-03-09, version 2.5.1* Need a way to watch the monitor screen on iPhone and another app at the same time ### 3/5 — Few bugs, please fix *2025-02-25, version 2.5.1* Few bugs that I’ve noticed …..one, apple product freezes (i.e it’s 1030am but the app is streaming 1015am) ….two, apple product keeps having seizures ….with both apple and Samsung products …we’ve been experiencing connectivity issues so we are constantly reconnecting the app to the WiFi ### 3/5 — 👍🏾 *2025-01-04, version 2.5.0* Would have given 5 stars but there are some bugs that make it annoying. Once setting the temperature notification months ago, i’ve been unable to turn it off or change it. It just goes back to the initial setting I set. I cant even turn off the notification so my phone gets blown up constantly about the temperature. And I don’t want to turn off notifications from the entire app from my device because I want the noise and motion notifications. HELP! ### 2/5 — Never had trouble with this app *2024-12-28, version 2.3.0* My husband and I are connected to the camera on our phones but Why doesn’t my iPad want to connect to my camera? It keeps saying “all input parameters of the remote API are lost” . Please help . ### 1/5 — Camera *2024-11-27, version 2.3.0* I just bought the camera today and it won’t connect to my phone trying to connect to the camera won’t even work saying that’s I have an error message even tho we have a strong WiFi ## Most critical reviews (10 lowest-rated) ### 1/5 — I wanted to love it so bad *2026-08-07, version 2.7.1* I wanted to love this app and camera so bad but it’s SOOOO GLITCHY. I mean come on it has to reload every damn time you get out of the app and sometimes it doesn’t update right. I have great WiFi and the monitor to the maxi cosi camera’s charging port is messed up so I can’t use that. I’ve emailed maxi cosi and NO RESPONSE. I seriously LOVED the way this looked and forced my liking towards it for way too long lol. This is just genuinely not a good app. It’s honestly cheap and so is the monitor!!!! And we pay so much for it! ### 1/5 — Randomly stops working almost daily *2026-03-12, version 2.7.1* It is so frustrating to have the monitor pulled up on my phone throughout the night and then hear my baby crying upstairs, only to hurry and look at my phone and see that the app has randomly failed and crashed once again. How long has she been crying and I haven’t heard her? I am so frustrated with this app and the lack of customer service for this product. Such a piece of garbage. ### 1/5 — Worst app I have ever used *2026-02-18, version 2.7.0* I'm just the nanny so unfortunately I can't control what camera and app the parents use, but if I could this entire system would be in the trash. The fact that you can't turn the camera on from the camera screen you HAVE to turn it off from the home page is genuinely the dumbest thing in the world. And at least once a week this app causes my phone to completely freak out. It can't decide if it wants to be in landscape or portrait orientation and switches back and forth between the two so quickly you can't close out of the app. The only thing that will stop it is turning the entire phone off completely, and if I don't close out the app before opening it again it will start the problem over from the top. I have a brand new phone and none of my other apps cause this to happen. As a professional nanny, you do not need a camera for your baby, but if you truly feel it is necessary I would 100% choose a different brand than this one. ### 1/5 — Always offline *2025-09-21, version 2.7.0* Randomly stops working until power cycled. Useless. ### 1/5 — No Export of Data Available *2025-09-02, version 2.7.0* I would avoid this app if possible. Between it being buggy, slow, and inaccurate you really could find a better app for tracking baby data and a monitor. I’ve had all sorts of issues and your tracking app is the last thing you want to worry about when you have a crying baby at 2am. I wish I would have seen a review like this before I put months of time into it. Even worse, all my hard work in tracking data isn’t even exportable! I went to get the export and the best explanation given was that the app was down and there was no ETA on an export. All my babies data isn’t locked in that app now with no way for me to get it out in bulk. I check back again 3 months later, same story. Try Huckleberry or Glow Baby instead. ### 1/5 — Privacy violation *2025-05-14, version 2.5.1* This company needs to be investigated for privacy violations. My camera will clearly turn on but show off on the app. I continue to turn it off from the app and moments later it will turn back on. Times when I knew the camera was off stills were found under the notifications. ### 1/5 — The 360 monitor does not work *2025-03-22, version 2.5.1* So I can’t connect their product to any wifi and not only do they take days to respond they keep telling me to trouble shoot it and it does nothing! ### 1/5 — Audio *2025-03-20, version 2.5.1* “Say hello to peace of mind” no not really when it always says my device is offline but when I go in my child room it’s still on and I still get picture notifications that there has been movement. ### 1/5 — Waste of time *2025-02-14, version 2.5.1* Do NOT waste your time with this app OR the cameras!!! ### 1/5 — Doesn’t work *2024-11-30, version 2.3.0* This is a VERY poor, very touchy system that works rarely. There is absolutely no customer support either. I would highly recommend not getting this brand and going with another. ## Most praised reviews (10 highest-rated) ### 5/5 — Trustworthy Device *2026-08-02, version 2.7.1* 2THUMBSUP ### 5/5 — Not bad *2026-07-18, version 2.7.1* We left you just fine except for the camera moves around quite a bit sometimes when you’re just standing in there like somebody’s watching you ### 5/5 — Perfect *2026-01-06, version 2.7.0* Always works well ### 5/5 — Eyes on the move *2025-08-26, version 2.7.0* To be able to monitor the nursery, even when I am not home, is an entire new level of confidence! ### 5/5 — iPhone 16 *2025-06-30, version 2.6.0* I love this app I’ve been using it. It worked perfectly fine for my iPhone 14. I got a new phone iPhone 16 and when I turn it sideways to look at a full screen view half of it’s black and the app freezes up please fix this. ### 5/5 — Baby monitor *2025-06-26, version 2.6.0* Love this baby monitor. Picture is clear. We take it on vacation with us never have issues with it. Been using it for almost 2 years now & no complaints. Pairs with Alexa, my Apple phones & tablets. ### 5/5 — Horse monitoring *2025-01-30, version 2.5.1* This Monitor is easy to set up and reliable from anywhere! ### 5/5 — Awesome *2025-01-21, version 2.5.0* Awesome ### 5/5 — Safety Cameras *2025-01-13, version 2.5.0* Had them for 3 years now, they work incredible and easy access through app. Love them. ### 5/5 — Me gusta *2024-12-17, version 2.3.0* Muy práctica rápida buena calidad de imagen --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*