# Connecticut Natural Gas — user reviews > 181 indexed App Store user reviews of Connecticut Natural Gas by AVANGRID, INC, rated 4.70/5 from 2,189 ratings. - Source: https://appshunter.io/ios/app/connecticut-natural-gas/id1490254401/reviews - App overview in markdown: https://appshunter.io/ios/app/connecticut-natural-gas/id1490254401.md - Rating breakdown: 5★ 1,823 · 4★ 195 · 3★ 56 · 2★ 26 · 1★ 89 ## What do users think of Connecticut Natural Gas? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Quick and convenient - 💳 Supports various payment methods - 📊 Helpful account management features - 🌳 Eco-friendly paperless option **Cons** - 🐛 Occasional app crashes or errors - 🔑 Difficulty setting up account or logging in - 💳 Limited payment options (no credit cards) - 🕰️ Outdated or inaccurate account information - 🤔 Confusing or unintuitive UI **Commonly reported bugs** - Login screen issues or login not working - Payment processing errors or failed transactions - Inability to view or update account details - Sync problems between app and website data - Compatibility problems with newer OS versions **Most requested features** - Ability to save payment information - Option to schedule recurring payments - More detailed billing and usage history - Improved mobile optimization and responsiveness - Seamless integration with website and other platforms ## Newest reviews (17 of 181) ### 2/5 — CNG *2026-06-09, version 26.03.2806* The app will not let me pay by credit/debit card. Very frustrating. It does show all the bill details ### 2/5 — Payment problems *2026-05-25, version 26.03.2806* Paying on the app can sometimes prove difficult even if your payment option hasn’t changed. I’ve had to call in and give myself a balance so the app could pull from that. ### 2/5 — Past due notice *2026-04-13, version 26.03.2806* I pay my bill on the day it is due. The app tells you the payment is Past Due on the day it is due. That needs to be fixed to reflect past due the day after it’s due. ### 4/5 — Easy app *2026-03-09, version 25.12.0806* Good ### 5/5 — App *2026-03-03, version 25.12.0806* Easy shortcut paying ### 5/5 — CNG *2026-02-26, version 25.12.0806* Quick and easy to use. ### 5/5 — CNG *2026-02-26, version 25.12.0806* Great! ### 5/5 — Easy to use *2026-02-24, version 25.12.0806* Direct, functional and easy to use ### 5/5 — La mejor *2026-02-23, version 25.12.0806* Es clara y sencilla de usar ### 5/5 — Pulilo A *2026-02-22, version 25.12.0806* Love this app very easy and convenient to use at all times to have updated information on your bill ### 5/5 — Excellent *2026-02-21, version 25.12.0806* I love the CNG app. It’s easy to use, and I’m able to pay my bill in less than 2 minutes. ### 5/5 — Very convenient *2026-02-19, version 25.12.0806* I give 5 starts ### 4/5 — Easy *2026-02-19, version 25.12.0806* Easy use for payment in comparison to website. ### 5/5 — Owner *2026-02-18, version 25.12.0806* Great ### 2/5 — Too old school for today’s world *2026-02-18, version 25.12.0806* The app could use a major overhaul. It loads poorly, has unclear message screens, and is overall too outdated ### 3/5 — Better before the update *2026-02-17, version 25.12.0806* The update is clunky ### 2/5 — False alarm. Again. Bill was paid. *2026-02-14, version 25.12.0806* It’s not good enough to explain that if the account was paid by bill pay, you will be alerted your bill was not paid. Plz get your systems in sync so I don’t have to worry when I already paid my bill but you say I do not. ## Most critical reviews (10 lowest-rated) ### 1/5 — Wtf *2026-05-13, version 26.03.2806* Pathetic excuse for an app and a company ### 1/5 — Useless app *2026-03-08, version 25.12.0806* Useless app ### 1/5 — Worst app ever *2026-03-06, version 25.12.0806* I wish you all would fix it and get your act together. How many times do I have to pay my bill and you guys just let it sit in limbo. Unless it is by design and how you template fees? ### 1/5 — Confused *2026-02-12, version 25.12.0806* Updated 2-2026: Now the app won’t let me pay my bill. Fantastic. Touch ID doesn’t work. Password doesn’t work. Resetting my password doesn’t work (doesn’t recognize my email?!). So “forgot login ID” doesn’t work. Fun never ending circle. I guess they don’t want me to pay my bill. ### 1/5 — Bad *2026-01-16, version 25.12.0806* Delivery should not cost almost $70 ### 1/5 — app sucks *2026-01-01, version 25.12.0806* never works ### 1/5 — what else am I going to use? *2025-10-21, version 25.03.2601* like really? ### 1/5 — Full of errors and when you do finally make a payment there is no Confirmation *2025-06-19, version 25.03.2601* App is full of errors and when you do finally make a payment there is no Confirmation #. CNG/Avangrid needs to fix these issues to both the app and online payments to make it easy and with confirmation of payment. ### 1/5 — An exercise in frustration every month *2025-05-13* How come every single other app I use to pay bills has the ability to save my payment information and yet CNG can’t seem to do the simple basic task of remembering my bank account info? Only reason I can think of is they want you to pay by card to get some kinda kickback. It’s been years of having to enter my bank info every month. ### 1/5 — Can’t pay on app *2025-01-03, version 24.10.3001* I can’t pay on the app. Gets error message. Have to pay via chrome. It happens on both android and iOS. Please fix. ## Most praised reviews (10 highest-rated) ### 5/5 — . *2026-07-03, version 26.03.2806* OUTSTANDING WORK GOOD JOB ### 5/5 — Reasonable *2026-06-17, version 26.03.2806* Basically I was without gas for a few too many months. My landlord wouldn’t give me a copy of the lease for a while, CNG was as patient as I. I live in the building of a slumlord!! I’m grateful I finally have my gas back on!! Thank you CNG!! ### 5/5 — Easy *2026-05-23, version 26.03.2806* Quick and easy to make payments find statements and check out your history ### 5/5 — Easy *2026-05-06, version 26.03.2806* Very easy to use and navigate. Simple to just go in and check your account and set up paperless billing etc. ### 5/5 — Buena *2026-05-04, version 26.03.2806* Buena ### 5/5 — No issues *2026-04-16, version 26.03.2806* Works well for me ### 5/5 — Oscar *2026-04-02, version 26.03.2806* Cast ### 5/5 — Very useful app *2026-03-21, version 26.02.2706* User friendly and easy to use ### 5/5 — A breath of fresh app *2026-03-05, version 25.12.0806* The app upgrade has been a breath of fresh air. Managing my account, checking usage, and paying my pill used to feel clunky and is now simple and smooth. The team clearly put real thought into this one. Night and day difference. ### 5/5 — Does what it should *2026-03-03, version 25.12.0806* Easily view due dates, full bill, payment history (did I pay that yet?). I use it every month to pay my bill. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*