# ConnectNetwork by GTL > Manage inmate accounts, send messages, and make payments for communication services. (iPhone/iPad app by Global Tel Link Corporation.) - Source: https://appshunter.io/ios/app/connectnetwork-by-gtl/id945415587 (this page in markdown: same URL + `.md`) - Developer: [Global Tel Link Corporation](https://appshunter.io/developer/945415586) - Category: Finance, Utilities - Price: Free - Rating: 2.32/5 from 257 App Store ratings · 275 written reviews indexed - Age rating: 17+ - Requires: iOS 17.0 · 26 MB - Languages: English, Spanish - Released: 2015-01-11 - Data updated: 2026-08-26 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/connectnetwork-by-gtl/id945415587/reviews.md ## What is ConnectNetwork by GTL? The ConnectNetwork mobile app provides quick access to our most popular services. Using the app, you can create a ConnectNetwork account, manage your account information, make deposits into various accounts, send messages, photos and videos to your loved ones, take advantage of Walk-In-Retail (Pay by cash) as an alternative to using a credit card.
 Our features are based on the facility. To find out which features are available to your inmate, please add them to your account. • Create and Manage your ConnectNetwork Account
 • Make Payments and Deposits for ConnectNetwork services, such as:
 o AdvancePay Phone (Prepaid Collect) o Trust Fund (Inmate Trust Account) o PIN Debit (Inmate Phone Account)
 o Debit Link (Inmate Account for Tablet Services) O Walk-In-Retail, a new convenient cash payment method • Messaging (Email)
 o View your Messaging inbox, send and compose messages, and save drafts o Use your credit or debit card to purchase Message credits o Add a photo or video attachment to your Message o Depending on the facility, send credits to receive a reply ## Key features - Create and manage accounts - Make payments and deposits - Send messages, photos, and videos - Walk-In-Retail cash payment option - Manage inmate communication credits ## Chart rankings - #154 in Top Free · Finance (US App Store) ## What do users think of ConnectNetwork by GTL? Overall sentiment: negative **Pros** - 💻 Easy to use app - 💰 Affordable communication option - 🤳 Allows photo/video sharing **Cons** - ⚠️ Frequent app crashes - 🕰️ Slow message delivery - 🔒 Account login issues - 💸 Expensive call/message fees - 🤖 Poor customer service - 🔌 Unreliable service **Commonly reported bugs** - App freezes when trying to send messages - Inconsistent account balance display - Inability to find/add incarcerated loved ones - Frequent app crashes after updates **Most requested features** - Add notification system for new messages - Improve message delivery speed - Allow account management features (edit profile, delete numbers) - Reduce communication fees ## Recent user reviews (10 of 275) All indexed reviews: https://appshunter.io/ios/app/connectnetwork-by-gtl/id945415587/reviews.md ### 1/5 — Horrible useless *2026-08-17, version 4.4.2* A complete waste. Cruel to do this to people in need. ### 1/5 — trash *2026-08-17, version 4.4.2* cannot send/type message, always have to relogin, annoying, no new message notification ### 2/5 — Payment *2026-08-08, version 4.4.2* Advance pay options aren’t working. It keeps refunding my money 👍 ### 1/5 — Horrible *2026-08-08, version 4.4.2* Inmate unable to access monies, so I call the number provided in the APP, they say they cannot help, that I need to call the facility. I asked for a number, the agent did not one. Said they could only verify if deposit was made. I said the charge went through, but the money is not in the account. I asked for a refund, they again said I had to contact the facility, that they cannot provide the number too and they cannot provide a refund! Deserves ZERO stars! ### 1/5 — App defective *2026-08-03, version 4.4.2* I have money on there for my son and everytime he call it keeps asking me to put money when money is there $19 ### 1/5 — Won’t let me send a message *2026-08-02, version 4.4.2* I can’t send a message once I tried to send one the state and facility is blank and it won’t let me add one ### 1/5 — Horrible *2026-08-01, version 4.4.2* If i could give it no stars i would. Continuously not working, for days, even weeks. always an error message. Simply sucks. ### 1/5 — Worst App *2026-07-29, version 4.4.2* Constantly glitches. Hasn't let me add funds in over two weeks to put money on the phone. Declines any card i use from any bank. I tried calling their customer service is terrible!! No help at all ### 5/5 — not working *2026-07-27, version 4.4.2* won’t work for phone ### 1/5 — App doesn’t work *2026-07-23, version 4.4.2* App doesn’t work so many features don’t, got to be on purpose for us to not communicate with inmates ## Frequently asked questions about ConnectNetwork by GTL ### What can I do with the ConnectNetwork app? The ConnectNetwork app allows you to create and manage your account, make deposits for services like inmate phone accounts and trust funds, and send messages, photos, and videos to incarcerated individuals. It also offers a cash payment option called Walk-In-Retail. ### How do I make payments or deposits? You can make payments and deposits for various ConnectNetwork services, including AdvancePay Phone, Trust Fund, PIN Debit, and Debit Link for tablet services. These can be made using a credit or debit card. ### Can I send photos and videos to inmates? Yes, you can add photos or videos as attachments to your messages. Depending on the facility, you can also send credits to encourage a reply from the incarcerated individual. ### Is there a cost to use the ConnectNetwork app? The app itself is free to download and use. However, you will need to purchase message credits using your credit or debit card to send messages, photos, and videos. There may also be associated fees for certain transactions. ### What are the features available for my inmate? The features available are based on the specific facility. To determine which features are accessible for your inmate, you will need to add them to your account within the app. ## Version history (last 5 releases) ### 4.4.2 — 2026-05-26 - Bug fixes ### 4.4.0 — 2025-12-15 - Updates for performance and user login experience. ### 4.2.0 — 2025-07-14 - Bug fixes ### 4.1.4 — 2024-07-08 Bug fixes and improvements ### 4.1.1 — 2023-12-22 - Bug fixes ## Apps similar to ConnectNetwork by GTL | App | Rating | Price | Category | | --- | --- | --- | --- | | [GO2bank: Mobile banking](https://appshunter.io/ios/app/go2bank-mobile-banking/id1534345772) | 4.8 (62,775) | Free | Finance | | [Access Corrections](https://appshunter.io/ios/app/access-corrections/id1208184546) | 2.5 (434) | Free | Finance | | [JPay](https://appshunter.io/ios/app/jpay/id584959322) | 2.3 (13,154) | Free | Finance | | [Send2Corrections](https://appshunter.io/ios/app/send2corrections/id6443923390) | 4.6 (2,408) | Free | Finance | | [Platinum smiONE Visa Prepaid](https://appshunter.io/ios/app/platinum-smione-visa-prepaid/id1147476680) | 4.7 (18,554) | Free | Finance | | [Ingo Money - Cash Checks](https://appshunter.io/ios/app/ingo-money-cash-checks/id656846983) | 4.2 (9,241) | Free | Finance | ## More apps by Global Tel Link Corporation - [TouchPay Child Support](https://appshunter.io/ios/app/touchpay-child-support/id1549714675) All apps by Global Tel Link Corporation: https://appshunter.io/developer/945415586 ## Related topics [gtl connect](https://appshunter.io/ios/topics/gtl-connect) · [connect network](https://appshunter.io/ios/topics/connect-network) · [inmate calling](https://appshunter.io/ios/topics/inmate-calling) · [gtl connect network](https://appshunter.io/ios/topics/gtl-connect-network) · [offender connect](https://appshunter.io/ios/topics/offender-connect) · [connectnetwork by gtl](https://appshunter.io/ios/topics/connectnetwork-by-gtl) · [gtl network](https://appshunter.io/ios/topics/gtl-network) · [connectnetwork gtl](https://appshunter.io/ios/topics/connectnetwork-gtl) · [connectnet](https://appshunter.io/ios/topics/connectnet) · [oppd connect](https://appshunter.io/ios/topics/oppd-connect) · [connect networks](https://appshunter.io/ios/topics/connect-networks) · [global connection](https://appshunter.io/ios/topics/global-connection) · [gtl](https://appshunter.io/ios/topics/gtl) · [jtl](https://appshunter.io/ios/topics/jtl) · [access corrections](https://appshunter.io/ios/topics/access-corrections) · [access securepak](https://appshunter.io/ios/topics/access-securepak) · [imate](https://appshunter.io/ios/topics/imate) · [touchpay inmate](https://appshunter.io/ios/topics/touchpay-inmate) · [jail call from](https://appshunter.io/ios/topics/jail-call-from) · [cnnct](https://appshunter.io/ios/topics/cnnct) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*