# ConnectSmart Mobility — user reviews > 42 indexed App Store user reviews of ConnectSmart Mobility by Metropia Inc., rated 4.60/5 from 307 ratings. - Source: https://appshunter.io/ios/app/connectsmart-mobility/id1529532077/reviews - App overview in markdown: https://appshunter.io/ios/app/connectsmart-mobility/id1529532077.md - Rating breakdown: 5★ 253 · 4★ 18 · 3★ 11 · 2★ 3 · 1★ 22 ## What do users think of ConnectSmart Mobility? Overall sentiment: mixed **Pros** - 👍 Easy to use and adapt - 💡 Local Houston focus - 🚗 Carpool feature with rewards - 🗺️ Alternative to Google Maps - 🅿️ Parking spot finder - 🎟️ In-app transit ticket purchase - ✅ Accurate rush hour routes - 📍 Streamlined navigation - 🚲 Dynamic cycling routes **Cons** - 🐛 Frequent app freezes - 🐛 App takes a long time to load - 🐛 Incorrect starting point - 🐛 Trip completion issues - 🐛 Glitches with payments/rewards - 🐛 Unusable after updates - 🐛 Lacks dark mode - 🐛 Lacks ability to clear search history - 🐛 Battery drain - 🐛 Verification code delays - 🐛 Account creation failures - 🐛 Requires phone number - 🐛 Poor bicycle routing - 🐛 Outdated maps **Commonly reported bugs** - App freezes after update - App takes a long time to load - Incorrect starting point for navigation - Trips do not complete at destination - Payments and rewards are inconsistent - App becomes unusable after updates - Verification code delays or non-receipt - Cannot activate tickets after update - Routing issues for bicycles (closed gates, freeway frontage roads) - Incorrect placement of addresses - App crashes during simple tasks - Login issues with Apple ID - Submit button disabled during account creation - Terms & Conditions not opening - Freezes during password setup **Most requested features** - Dark mode - Ability to delete items from search list - Apple Car Play support - Android Auto support - Live bus arrival updates - Improved bicycle routing - Updated maps ## Newest reviews (12 of 42) ### 4/5 — App is glitching *2025-09-08* The app is taking a long time to load. It also is putting me in an incorrect starting point. Sometimes when I’ve tried to get directions, it shows me starting from a different location miles away, and there’s no way to correct it. When I pull up to my destination, the trip doesn’t complete. **Developer response:** Hi there, That doesn't sound right. Would you mind sending us an email to support@houstonconnectsmart.com so we can look into this? We recently made some updates to our trip validation, and it should be working better now, but we appreciate you letting us know! ### 2/5 — Weird set up warning *2025-08-25* Please be careful, at set up they will prompt an unknown email address instead of yours, usually a location from Asia. This is not reliable. Never use sign in with Google or other service **Developer response:** Hi Tom, That doesn't sound right. Would you mind sending us an email to support@houstonconnectsmart.com so we can look into this? We haven't heard of this happening before, and appreciate you letting us know! ### 3/5 — Some Simple Suggestions *2025-06-19* Overall, not a bad navigation app. However, lacking features like the ability to delete items from (or clear out) the search list and a dark mode puts it a few steps behind the other popular apps. **Developer response:** Hi SZ, We appreciate the vote of confidence! We will be adding the ability to clear out your search items and a dark mode in another version soon. Stay tuned! ### 3/5 — Some Simple Suggestions *2025-05-15* Overall, not a bad navigation app. However, lacking features like the ability to delete items or clear out the search list and a dark mode puts it a few steps behind the other popular apps. ### 3/5 — Promising but needs more work *2023-08-06* This app is great, exactly what we need here in Houston! The only thing is it keeps crashing even when just doing simple tasks like putting in an address to start navigating. Not reliable enough for me to choose over Apple or Google Maps yet, but I hope to see some updates address this and other user issues! **Developer response:** Hi Vincensation, Thank you for the vote of confidence! That doesn’t sound right. Would you mind sending us an email to support@houstonconnectsmart.com explaining when you encountered this and any additional information you could provide so we can look into what happened on our end? We value your feedback and appreciate you taking the time to communicate with us! ### 3/5 — Feels like in-beta *2023-06-14* I try to use this app as often as possible. There are some problems for sometimes it will not open. Additionally, there are times when I have to log in multiple days in a row for us with my other apps on iPhone, they open immediately. I really want it to open when I click the app. I think that when it doesn’t open, requires me to sign in again, that means a new update has been sent out. Not sure just a guess. I’ll keep using it trying it out, but when I am leaving town, I’m gonna be using my Apple Maps. **Developer response:** Thanks for the feedback Msephus, and for being a frequent user. We understand the frustration this would cause and would like to get some more information so we can help solve the issue with your phone logging out. Could you email us at support@houstonconnectsmart.com so we can help you out? ### 4/5 — Great app *2023-04-06* I really like this app! It shows a lot more accuracy than others when it comes to routes during rush hour. ### 1/5 — Bad *2023-02-22, version 1.99.0* All of my purchased tickets disappeared when I purchased them before hand ### 4/5 — Good App But needs Improvement *2022-11-29, version 1.95.2* This app needs to support Apple Car Play & Android Auto. It’s too difficult to use with a phone while driving. Installing those features will help tremendously. ### 3/5 — Registered, app looks good *2022-11-27* Finally registered. Played with the app but haven’t gone anywhere yet. **Developer response:** Thank you for downloading the app, Esunn. We are looking forward to you taking your first trip! ### 1/5 — Verification Code Delay *2022-11-27, version 1.95.2* After learning about this app while watching the news I decided to try it. I downloaded the app and started the process of trying to login. Well, that was short lived since it took approx 32 mins to receive a phone verification code. It only allows 30 secs to input a code before asking to resend. By the time you get the code, 30+ mins later and try to add it, your time has expired. I tried this multiple times just to see if I needed to do something different but got the same result. I can’t get past this step to even create an account. Maybe this should be tested again, fixed and updated. ### 1/5 — Does not work *2022-11-27, version 1.95.2* Tried to sign up 3 times. It keeps asking for phone number but never received verification text message!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — 👎🏻👎🏻 *2025-10-29, version 2.144.2* Your app freezes even after the update and yes have rebooted several times 👎🏻👎🏻👎🏻👎🏻 ### 1/5 — Lots of glitches *2025-09-23, version 2.143.1* It pays sometimes & sometimes it doesn’t. U can’t change the trips! ### 1/5 — 👎🏻👎🏻 *2025-08-14, version 2.140.2* Your app freezes even after the update and yes have rebooted several times 👎🏻👎🏻👎🏻👎🏻 ### 1/5 — App unusable *2025-01-02, version 2.131.0* Latest update won't show me my bus tickets or let me purchase more. ### 1/5 — App unusable *2024-11-05* Why does the app become unusable when a new update is pushed out? It is clear the company that builds this app has never actually tested it in the real world. Anybody who uses this app is going to open it up in the mornings and find when they get prompted to update, they are unable to pay for their bus ride at a moment's notice because OMG GASP! The app needs an update before you can do anything! And what happened to the daily rewards? Why has that gone away? **Developer response:** Thanks for your feedback. We're sorry you experienced this issue after the recent update. Can you please reach out to us through the in app HelpDesk so that we may look into your account to see why this is happening? Please note, we actually brought back the rewards recently so you can now earn them again. ### 1/5 — Issues with log in coins *2024-11-02, version 2.128.0* it has been giving me my coins ### 1/5 — Requires your mobile number *2024-06-05* I never got past signing in to try the app. I was ok with providing my name and email, but not my mobile number (they rejected a google voice number). **Developer response:** Hi there, we ask users to create an account with a phone number for your protection, particularly as you access our unique features, including the ability to earn rewards, log trips for employers, and find carpooling buddies, in addition to receiving safety messages. However, we now have a guest account option, so you can use the app without providing a phone number. ### 1/5 — Cannot activate tickets after update *2024-05-15* Haven't been able to activate tickets after being forced to update. By far the worst issue with the app is how long it takes for tickets to activate as well as being prompted to update the app on its launch right when it's needed most to be functional. **Developer response:** Thanks for your feedback. We're sorry you experienced this issue after the recent update. Can you please reach out to us through the in app HelpDesk so that we may look into your account to see why this is happening? ### 1/5 — Unusable for bicycles *2024-04-06* I loaded this in September 2022 and keep testing it from time to time. I send comments to the developers (routing through closed gates and fenced areas, routing on freeway frontage roads instead of immediately adjacent parallel trails and residential streets, incorrect placement of addresses) and these flaws have not improved. The battery drain seems lower but I don’t know if that’s the app or me scrapping my iPhone 8. I need to check if it is still giving ETA of hours as I approach my destination; that may be fixed. To summarize, I am ashamed of the poor performance of my tax $. I expected better of them. **Developer response:** Thanks for your feedback. When possible, we provide multiple routes for cyclists to choose from based on their personal preferences. Experienced cyclists may prefer riding on more direct routes on larger, busier streets, whereas other riders may prefer longer routes along less-crowded streets utilizing Houston's High Comfort Bike Lanes for an added layer of safety. We're routinely making updates to the app and appreciate your interest in helping us improve. ### 1/5 — Nice app but.... *2024-03-31, version 2.117.1* This app would be great if it had Apple Car Play support. Hopefully they will release an update that provides it. ## Most praised reviews (10 highest-rated) ### 5/5 — Love a new traffic app tailor to Houston *2026-05-31* An alternative to google that includes driving navigation, carpool, public transit and bike. Love it is local and I am more motivated to carpool and bike! **Developer response:** Thank you for your 5-star review! We are so glad you're enjoying the many features that ConnectSmart has to offer. ### 5/5 — Rewarding and easy to use and adapt to! *2025-12-12* I honestly really like this app and have been telling my friends about it. I carpool basically everywhere I go so I really enjoy the carpool feature and the rewards it’s gives😉. I think the different features are all really nice but I haven’t tried out the metro and bus ones before since I don’t like in an area with many, but overall I think this app is very easy to adapt to and much more rewarding than the typical GPS apps. Although I sometimes get logged out once in a while it’s not that inconvenient since it doesn’t happen that often. All my data is always intact and usually works perfectly! **Developer response:** Hi Mimi, We are so glad to hear that you like the app! Just so you know, the occasional logout happens when we release a new version, so you'll automatically be brought into the new one. Keep using the app for more rewards! ### 5/5 — Houston Essential *2024-11-22* If you live in HOU, make your life a little easier and download right now **Developer response:** Thank you for the kind words! We're glad ConnectSmart has helped you navigate your way around town. ### 5/5 — A true gift to Houston *2024-04-01* All I have to say is, I don’t know how I traveled in Houston without ConnectSmart. ### 5/5 — Must have for Metro riders *2023-09-12* This is a wonderful app. I’m so glad someone told me bout this app. ### 5/5 — Good App But needs Improvement *2023-07-04, version 1.105.0* This app still missing the Apple Car Play & Android Auto features ### 5/5 — Able to purchase coins again *2023-02-03, version 1.98.0* Purchasing coins is no longer a problem. Love the app. Small daily rewards for using the app and able to use it to buy tickets for the Houston METRO busses. ### 5/5 — App Wallet is so handy! *2022-11-30* I was pleased to find out that I can buy my metro tickets in the app AND keep them in the app Wallet until I am ready to use it!! So much easier ### 5/5 — Parking!!! *2022-09-19* If you get tired of circling the block looking for parking, this is your app right here. You can check out all of the nearby lots to see how much space they have, how much they cost, etc. It navigates you to the lot then the rest of the way on foot after you park. Very cool! ### 5/5 — No apple car play support *2022-09-18, version 1.91.3* Please add CarPlay and android auto support to allow more users. Looking forward for update. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*