# ConnectWise Mobile — Your On the Go Companion!

> Mobile companion app for ConnectWise PSA for service technicians. (iPhone/iPad app by ConnectWise.)

- Source: https://appshunter.io/ios/app/connectwise-mobile/id1407855210 (this page in markdown: same URL + `.md`)
- Developer: [ConnectWise](https://appshunter.io/developer/470532085)
- Category: Business, Productivity
- Price: Free
- Rating: 3.90/5 from 3,348 App Store ratings · 161 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 51 MB
- Languages: American English
- Released: 2018-08-01
- Data updated: 2026-08-13
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/connectwise-mobile/id1407855210/reviews.md

## What is ConnectWise Mobile?

The official ConnectWise® Manage Companion app is your on the go companion for Service Technicians!
This mobile app includes the most popular features of ConnectWise® PSA and combining them with a user friendly interface designed to help you complete assigned tasks quickly and efficiently. See your agenda at a glance, update ticket status and notes, submit expenses, and more while on the go. 
We want to hear your feedback! 
Please use the “Send Feedback” button within the app or post on our enhancement forums at:
https://product.connectwise.com/communities/35-connectwise-mobile-enhancements
Requires ConnectWise® PSA Add-on license.

## Key features

- View agenda at a glance
- Update ticket status
- Add ticket notes
- Submit expenses
- User-friendly interface

## What do users think of ConnectWise Mobile?

Overall sentiment: negative

**Pros**

- 👍 Clean and responsive interface
- 🚀 Syncs data well
- 🚀 Allows dictating time entries and looking up contacts

**Cons**

- 🐛 Frequent login issues and authentication problems
- 🐛 Buggy and unreliable, often requires reinstalling
- 🐛 Limited functionality compared to desktop version
- 🐛 Difficult to use, clunky interface
- 🐛 Lacks key features like editing tickets and expenses

**Commonly reported bugs**

- SSO authentication not working
- Ticket and expense fields not functioning properly
- Inability to stay logged in, constantly logging out
- App crashes or freezes frequently

**Most requested features**

- Add iPad version
- Improve search and filtering capabilities
- Implement stopwatch/timer functionality
- Allow editing of time entries, expenses, and ticket details
- Integrate signature capture for tickets
- Add ability to assign self to tickets

## Recent user reviews (10 of 161)

All indexed reviews: https://appshunter.io/ios/app/connectwise-mobile/id1407855210/reviews.md

### 1/5 — Signature

*2026-04-22, version 2.1.1*

You guys removed the Signature option.

### 1/5 — Garbage

*2026-03-31, version 2.0.3.1*

Dont waste your time cant even log in it gets stuck on a login boot where you enter your credentials its asks for the 2-step verification then returns you back to the app asking to re-log in

### 3/5 — Agenda not working

*2026-02-05, version 2.0.3.1*

The agenda tab on the app is not working to see tickets assigned to me for that day or for the future. Please look into this

### 1/5 — Minimal and why not iPad?

*2026-01-19, version 2.0.3.1*

Why can’t CW develop even a single complete app? Only software that they bought out after completion are great.

Also, why is this app not available for iPad? Our techs have company iPads

### 1/5 — Broken app

*2025-09-16, version 2.0.3.1*

Can’t add parts to tickets on apple. Have been in touch with support but it is on the back of there to fix list. Has been an issue for almost a year.

### 1/5 — Why have an app?

*2025-08-19, version 2.0.3.1*

All the app does is open a safari page to have you login and use connect wise on there. Completely pointless app

### 1/5 — Not great for working field techs

*2025-08-15*

This application doesn’t function cleanly and has a horrible interface for handling tickets and schedules. The way the app functions with tickets makes it harder to get technicians to stay up to date in ConnecWise. The idea of “if it isn’t in ConnectWise it didn’t happen” is completely out the window if you’re trying to work on the go and use this application. This application needs to be dumped and completely rebuilt. Don’t get me started on working opportunities, company records, and projects.

### 1/5 — SSO broken

*2025-07-22, version 2.0.3.1*

Years of having this app on the market and they still can’t seem to fix it. Can’t even sign into the app because sso prompts me to a browser, then just logs onto a web page. Download this app if you’re looking for a safari shortcut!

### 1/5 — Constant login issues

*2025-06-02, version 2.0.3.1*

Because this app redirect to a website for login, it constantly has login issues. If you close the browser running in the background, it will cause the app to lose its login and the only way to get it working again is to uninstall and reinstall the app.

### 1/5 — Useless

*2025-05-22, version 2.0.3.1*

I have to login twice and still it redirects me to the web browser. The browser experience is terrible. My colleague had Android and according to him, that app is useful and has at least something in terms of function.

But this is a waste of space on my phone. I’d be better off just having a link to the website on my Home Screen.

## Frequently asked questions about ConnectWise Mobile

### What does the ConnectWise Mobile app do?

The ConnectWise Mobile app is a companion for ConnectWise PSA, designed for service technicians. It allows you to manage your work on the go by providing access to popular ConnectWise PSA features in a user-friendly mobile interface.

### What are the key features of ConnectWise Mobile?

Key features include viewing your agenda at a glance, updating ticket statuses, adding notes to tickets, and submitting expenses. The app is designed for quick and efficient task completion.

### Is ConnectWise Mobile free to use?

The app itself is free to download and use. However, it requires a ConnectWise PSA Add-on license to function, as it integrates with the ConnectWise PSA platform.

### What devices is ConnectWise Mobile compatible with?

While specific device compatibility isn't detailed, it is designed as a mobile application, implying compatibility with standard iOS and Android smartphones and tablets that can run the app.

### How can I provide feedback or suggest enhancements for the app?

You can provide feedback directly within the app using the 'Send Feedback' button. Additionally, you can post your suggestions and ideas on the official ConnectWise enhancement forums at https://product.connectwise.com/communities/35-connectwise-mobile-enhancements.

## Version history (last 5 releases)

### 2.1.3 — 2026-07-15

With this release, we have fixed an issue that was preventing the Agenda screen from loading a users schedule.

### 2.1.2 — 2026-05-05

With this release, we have fixed an issue where the Add Signature button was not displaying on service tickets.

### 2.1.1 — 2026-04-13

With this release, users who do not have the Custom Fields license can now use ticketing within the app, reducing the amount of permission errors. 
The following issues have been resolved with this release:

Products can now be added to tickets.
Expenses can now be added to service tickets without error when the user has the required permissions.
The Work Type’s default billing now automatically carries over to the Mobile app.

### 2.0.3.1 — 2024-07-17

This hotfix address defects with Service Tickets having an option to Add Signature
Users can now Add Signature to Service Tickets which will save Sign Off form as an attachment

### 2.0.3 — 2023-12-06

This release contains the following new features and fixes including:

1. New enhancements added to the app:
    Global search to include History of previously searched tickets
    Global search to include Opportunities
    Opportunity sorting options in list view
    Opportunity List view search bar added
    Ticket List view search bar added
    Ability to attach URL in ticket attachments
    Ticket Filter now allowing for multiple types
    Misc Schedule Entry and Activities now have a FAB to allow adding Time/Expense entries and Resources where applicable
    Viewing ticket to update customer updated flag
    Ticket filters allowing default customizations
    Added permission errors where needed
    Allow for deleting contacts
2. Bug fixes include:
    SSO login over non SSO member already logged in caused app to crash
    Opportunity filter to view open was showing closed
    Company ID was getting overwritten when creating new Company
    Missing Ticket Owners when updating tickets in Mobile app
    Incorrect Permission error when adding Products to Tickets or when accessing Agenda
    Search Contacts not giving search results

## Apps similar to ConnectWise Mobile

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Autotask LiveMobile](https://appshunter.io/ios/app/autotask-livemobile/id414606019) | 1.7 (72) | Free | Business |
| [AutoElevate Notify](https://appshunter.io/ios/app/autoelevate-notify/id1413994912) | 3.0 (10) | Free | Business |
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## More apps by ConnectWise

- [ConnectWise Control](https://appshunter.io/ios/app/connectwise-control/id423995707)
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All apps by ConnectWise: https://appshunter.io/developer/470532085

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*