# ConnectWise Mobile — user reviews > 161 indexed App Store user reviews of ConnectWise Mobile by ConnectWise, rated 3.90/5 from 3,348 ratings. - Source: https://appshunter.io/ios/app/connectwise-mobile/id1407855210/reviews - App overview in markdown: https://appshunter.io/ios/app/connectwise-mobile/id1407855210.md - Rating breakdown: 5★ 2,046 · 4★ 302 · 3★ 244 · 2★ 155 · 1★ 601 ## What do users think of ConnectWise Mobile? Overall sentiment: negative **Pros** - 👍 Clean and responsive interface - 🚀 Syncs data well - 🚀 Allows dictating time entries and looking up contacts **Cons** - 🐛 Frequent login issues and authentication problems - 🐛 Buggy and unreliable, often requires reinstalling - 🐛 Limited functionality compared to desktop version - 🐛 Difficult to use, clunky interface - 🐛 Lacks key features like editing tickets and expenses **Commonly reported bugs** - SSO authentication not working - Ticket and expense fields not functioning properly - Inability to stay logged in, constantly logging out - App crashes or freezes frequently **Most requested features** - Add iPad version - Improve search and filtering capabilities - Implement stopwatch/timer functionality - Allow editing of time entries, expenses, and ticket details - Integrate signature capture for tickets - Add ability to assign self to tickets ## Newest reviews (20 of 161) ### 3/5 — Agenda not working *2026-02-05, version 2.0.3.1* The agenda tab on the app is not working to see tickets assigned to me for that day or for the future. Please look into this ### 3/5 — SSO Authentication *2025-03-25, version 2.0.3.1* Will SSO account authentication be supported? ### 2/5 — Below average *2025-03-18, version 2.0.3.1* Overly complex Makes me re-log in once a week. Tiny text. Clicking on an address takes me to it but doesn’t display address. Etc etc ### 3/5 — Extremely limited *2025-02-25, version 2.0.3.1* Wow - my first 1 star review. I can’t believe how limited this app is. Connectwise is a very expensive program and they should be ashamed of this app. I actually login to web version even on my phone - which is very painful since it’s not optimized for mobile. Extremely irritated. ### 1/5 — With sso enabled *2025-01-29, version 2.0.3.1* When it’s time to renew your creds, you have to uninstall it and reinstall it for it to prompt you to log in right. Really aggravating ### 1/5 — Fishy *2025-01-15, version 2.0.3.1* A scammer over the phone tried to get me to download this application ### 3/5 — Faceid *2025-01-15, version 2.0.3.1* faceid isnt working has worked in a while ### 1/5 — Can’t do a thing *2025-01-04, version 2.0.3.1* Supposed to be a mobile version of CW, yet you can’t do much with this. Just a waste of phone memory. ### 1/5 — Completely Useless *2024-12-20, version 2.0.3.1* This is a completely useless app. ### 3/5 — Needs Select and Update Status *2024-12-08, version 2.0.3.1* Hasn’t been improved in quite some time. An easy update to help users would be the ability to select x amount of tickets and update the status. ### 1/5 — Keep me logged in *2024-10-16, version 2.0.3.1* Every time I check the box to keep me logged in. Every week, I’m logged out. Very frustrating. ### 1/5 — Its good when it works *2024-10-16, version 2.0.3.1* Every couple of weeks it logs me out and I when I try to log back it I always get a "something went wrong" message. To fix this I have to delete then reinstall the app and type in my credentials. ### 1/5 — Nothing Wise about this connect *2024-09-09, version 2.0.3.1* Nothing but log in issues on top on authentication issues. This has done nothing but stress me out at work. Fix your log in issues. ### 3/5 — Almost helpful *2024-08-21, version 2.0.3.1* What we like, able to dictate time entries look up contacts What we don’t like: logs out all the time, unable to quickly see past time entries What we wish it had: Location tracking with prompting when changing locations ### 2/5 — No support for Edge *2024-08-18, version 2.0.3.1* If you use Entra ID SSO with device compliance policies you won’t be able to authenticate successfully ### 1/5 — App only redirects to web browser *2024-08-16, version 2.0.3.1* Downloaded this morning. Got to the SSO page, was redirected to browser. Every time I reopen app, it asks if I want to cancel SSO, and then redirects me to a web page that if not easily functional on a phone, if at all. ### 1/5 — Wish I didn’t have to use this app *2024-08-07, version 2.0.3.1* I have to use this app to track my timesheets for work. I get logged out of the app and it won’t let me log back in. This has happened multiple times before and has been an issue for me all week. Very poor experience. ### 1/5 — Something Went Wrong *2024-08-02, version 2.0.3.1* Can’t sign into my work at all, haven’t been able to for weeks. Still lets me sign into my CW on my computer so I know I have the right password and information but every single time it just says “something went wrong.” Would be really nice if I could check my tickets while out on the job. ### 2/5 — It works… *2024-07-25, version 2.0.3.1* But will randomly get stuck on a ticket so you have to close the app to go back to any other menu. Can’t self assign ticket or adjust schedule. Can’t multiple select items to upload to tickets. ### 1/5 — Unusable *2024-04-05, version 2.0.3* I just lost an hour of my life that I’ll never get back trying to get logged in. If you use connectwise home, done waste your time with this piece of trash. One of the longest standing MSP tool providers in the world and they can’t deliver a consistent mobile experience. The whole team should be embarrassed. ## Most critical reviews (10 lowest-rated) ### 1/5 — Signature *2026-04-22, version 2.1.1* You guys removed the Signature option. ### 1/5 — Garbage *2026-03-31, version 2.0.3.1* Dont waste your time cant even log in it gets stuck on a login boot where you enter your credentials its asks for the 2-step verification then returns you back to the app asking to re-log in ### 1/5 — Minimal and why not iPad? *2026-01-19, version 2.0.3.1* Why can’t CW develop even a single complete app? Only software that they bought out after completion are great. Also, why is this app not available for iPad? Our techs have company iPads ### 1/5 — Broken app *2025-09-16, version 2.0.3.1* Can’t add parts to tickets on apple. Have been in touch with support but it is on the back of there to fix list. Has been an issue for almost a year. ### 1/5 — Why have an app? *2025-08-19, version 2.0.3.1* All the app does is open a safari page to have you login and use connect wise on there. Completely pointless app ### 1/5 — Not great for working field techs *2025-08-15, version 2.0.3.1* This application doesn’t function cleanly and has a horrible interface for handling tickets and schedules. The way the app functions with tickets makes it harder to get technicians to stay up to date in ConnecWise. The idea of “if it isn’t in ConnectWise it didn’t happen” is completely out the window if you’re trying to work on the go and use this application. This application needs to be dumped and completely rebuilt. Don’t get me started on working opportunities, company records, and projects. ### 1/5 — SSO broken *2025-07-22, version 2.0.3.1* Years of having this app on the market and they still can’t seem to fix it. Can’t even sign into the app because sso prompts me to a browser, then just logs onto a web page. Download this app if you’re looking for a safari shortcut! ### 1/5 — Constant login issues *2025-06-02, version 2.0.3.1* Because this app redirect to a website for login, it constantly has login issues. If you close the browser running in the background, it will cause the app to lose its login and the only way to get it working again is to uninstall and reinstall the app. ### 1/5 — Useless *2025-05-22, version 2.0.3.1* I have to login twice and still it redirects me to the web browser. The browser experience is terrible. My colleague had Android and according to him, that app is useful and has at least something in terms of function. But this is a waste of space on my phone. I’d be better off just having a link to the website on my Home Screen. ### 1/5 — ZERO STARS. DOESNT WORK AT ALL *2025-05-21, version 2.0.3.1* What an absolutely horrible app this app does not work whatsoever. Can’t even get logged in horrible horrible horrible. ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2022-11-24, version 1.4.3.1* Works well to supplement the connectwise web app, mainly provided for engineers to enter time easily and efficiently while on-site. ### 5/5 — New Interface is a Downgrade *2022-04-03, version 1.4.1.1* Where prior you would click to change the time or date and a pop up would bring sliders to scroll through times or a calendar, instead now it brings up a tiny button on the bottom right that you must struggle to find then struggle to press. This brings up a compressed version of the old interface which, for myself and all of my coworkers, has been nothing but a struggle and a chore to use. Please roll back to the older, more accessible interface because this garbage will make my company switch or management software completely. ### 5/5 — Reporting *2021-07-18* I’d like to be able to view and run reports on the app. Also need to be able to see the Dispatch Portal. When we bought ConnectWise we were told there would be GPS for the mobile app. Looks like that concept has been abandoned. The app is nice for expense reporting. It works for time entry but the process for entering time needs to be simplified. ### 5/5 — Ticket differentiation *2021-03-25, version 1.3.9* There should be separate colour for complete and in progress tickets. ### 5/5 — Expense Reports iPhone 12 Pro *2021-03-24, version 1.3.9* I cannot change fields in the expense report section on my iPhone 12 Pro to add new expenses. I have reinstalled the app with no change in functionality. This worked fine on the iPhone X. Please fix. Love the app otherwise. ### 5/5 — Suggestion *2020-09-25* I love using the mobile app when I’m on the go. The interface is great and easy to use. The only thing I would love to see in the app is an option to contact the end user via email while adding notes on a ticket. This option not being available keeps me from updating certain notes and then I forget to do it when I have a chance. Great product! ### 5/5 — Rubbish *2020-01-22, version 1.3.0* Not reliable and very clunky ### 5/5 — Keep it up! *2019-12-22, version 1.2.9* First off keep developing we need a solid strong app for sales and operations. In opportunities there is no way to activity in the opportunity. What is needed is what was the last interaction with the prospect and what is are the next steps with a calandras reminder synced to g suite calendar. Also in the funnel it is not organized in the proper order as it is on the web browser. Also it would be nice to see quota and how close we are to hitting it and to see pipeline ### 5/5 — Good App *2018-07-20, version 1.0* Best app I’ve ever used ### 4/5 — iPad version *2021-12-16, version 1.3.9* App works great. Wish there was an option to manually type your times for time entries instead of using the scroll wheel and a dedicated iPad app would be great. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*