# Connex Credit Union Mobile — user reviews > 79 indexed App Store user reviews of Connex Credit Union Mobile by Connex Credit Union INC., rated 4.78/5 from 3,429 ratings. - Source: https://appshunter.io/ios/app/connex-credit-union-mobile/id614720288/reviews - App overview in markdown: https://appshunter.io/ios/app/connex-credit-union-mobile/id614720288.md - Rating breakdown: 5★ 2,690 · 4★ 226 · 3★ 65 · 2★ 14 · 1★ 62 ## What do users think of Connex Credit Union Mobile? Overall sentiment: neutral **Pros** - 👍 User-friendly - 🚀 Easy to navigate - 💡 Convenient mobile deposit feature - 🔒 Secure with fingerprint verification **Cons** - 🐛 Frequent check deposit issues - 🐛 App crashes and freezes - 🐛 Compatibility problems with iOS 16 - 🔍 Limited features compared to other banking apps **Commonly reported bugs** - Check deposit errors and rejections - App freezing and crashing - Face ID/Touch ID login issues - Inconsistent transaction history display **Most requested features** - External transfer functionality - Ability to view monthly statements in-app - More customization options ## Newest reviews (13 of 79) ### 4/5 — Frustrated *2024-04-21, version 2024.1.0.2* This app doesn’t work all the time . I have been using this app for years all of a sudden it now stops working when it gets ready. I have to delete it then reinstall and it will work until it decides it won’t again. ### 4/5 — Needs more options *2023-09-14, version 2023.3.0.1* The app is really basic not alot of features like some other banking apps. You can’t transfer money from Connex to and from sister banking locations without going into the actual credit union. ### 2/5 — Doesn’t work for remote check deposit *2022-11-11, version 2022.6.0.1* App hasn’t worked for remote check deposit since I updated to iOS 16. They need to fix this issue. It’s been weeks since I’ve been able to deposit checks. ### 2/5 — App barely works *2022-09-21, version 2022.6.0.1* The app constantly crashes on you even if you have perfect internet connection, you can never deposit a check over the phone, and half of the time they are down doing maintenance. If i knew the app was going to be this bad i would have changed banks cause you basically cant do anything on the app besides transfer money from one section to another but not between bank accounts. Fix your app cause this is just sad. ### 5/5 — Connex CU App *2022-07-25, version 2021.11.0.47* Very user friendly ### 5/5 — Easy to use, user friendly *2022-06-11, version 2021.11.0.47* Can’t complain about the app, it’s straight forward, no beating around the bush. Easy access. Love my credit union! ### 5/5 — Easy to Navigate *2022-01-22, version 2021.11.0.47* Use this app all of the time. Very user friendly. ### 3/5 — Face ID not working *2022-01-14, version 2021.11.0.47* For some reason, the Face ID does not log me in anymore. And there is no way to change that. Pluses: check depositing is usually simple; although, it regularly makes me verify images twice which is annoying. ### 5/5 — Love it. *2022-01-08, version 2021.11.0.47* Love it. I really do. I’ve had several financial difficlties due to Covid and being in and out of work. Very patient and cooperative. Worked with me. I appreciate this credit union more than any other including the banks. I let everyone know just what a wonderful company Connex is. Thank you all for your assistance. ### 5/5 — External transfer please *2021-08-25, version 2021.6.0.38* Good app. Straightforward and simple. Wish they had external transfers through the app though ### 4/5 — Not bad, but sometimes freezes. *2020-12-12, version 6.5.2.33* Some times ### 4/5 — Customer Satisfaction *2020-08-24, version 6.4.1.32* I have had Connex formerly SNET Credit Union for more years than I can say ... has always been exceptional, in every way especially in this era ... Connex has a focus on excellence in customer service at every level .... and more than appreciateed. ### 3/5 — App accessed contacts without permission *2020-08-13, version 6.4.1.32* UPDATED review: on top of accessing contacts, the app also accessed bluetooth. I corresponded with Connex at length about this. The culprit appears to have been Popmoney, a service I signed up for and never used. I did not grant Popmoney these kinds of access. I have purged my Popmoney acct and re-installed the Connex app, which now seems to be behaving properly. NCR apparently is developer for Connex’s app (in whole or part-not sure) But be aware, bluetooth has become a big deal among marketers tracking your location. I know NCR uses beacons for bluetooth, i dont know if it is only attached to Popmoney. I only know that once i purged the Popmoney acct, the app seemed to became more respectful of my rights and privacy. I belong to a credit union to get away from aggressive, heavy handed banks. Connex needs to navigate a market where it can offer mobile products deceloped by other companies while maintaining the spirit of its mission. It’s probably not always easy. End if updated review .......... Until today i would have given this app good reviews. It’s easy to use and reliable. But i discovered that it sought access to my contacts, and got access without my permission. I discovered this on a routine privacy check and disabled access but of course it is too late. Explanation from bank so far doesn’t check out and I have asked them to look into it more. It would be helpful if the developer would just explain this, it would save a lot of trouble ## Most critical reviews (10 lowest-rated) ### 1/5 — Connex review *2026-03-07, version 2025.07.02* You should give your customers the option to transfer money outside of your organization from the mobile app. ### 1/5 — Making it worse *2026-02-10, version 2025.07.02* At each update this app gets worse and worse and now it is very easy to schedule a payment and think that you are done only to find out that you didn’t press for the third time to confirm that you were making the payment. I don’t know why they think the latest version is an improvement. It is so much less user-friendly. Hopefully they revert back to an older version soon. ### 1/5 — Mobile deposit issues *2024-12-27, version 2024.10.10 (2024.10.1.10)* This app always has problems, the most frustrating one is the errors with mobile checks ### 1/5 — Check deposit always gives problems *2024-10-14, version 2024.4.0.11* It always says the check is rejected due to check deposit policy, but it doesn't offer any more information. If I play with the check and angles eventually I can usually get it to go through, but it typically takes half a dozen tries. This is so frustrating, especially since I know the check gets reviewed by a person anyway. Please fix this. ### 1/5 — Clowns *2024-10-05, version 2024.4.0.11* The worst never again deleted the app I’m a set in them ### 1/5 — not good at all *2022-12-13, version 2022.9.1.11* very unreliable, the all never works and I haven’t been able to transfer any money in 2 days and this is the 3rd time this has happened this month, they are not keeping up with the app and have way too many problems that need to be fixed ### 1/5 — Ios16 broke check deposit *2022-10-19, version 2022.6.0.1* When you click on the camera to take photo, the app freezes and will not allow you to take photo of check. ### 1/5 — Terrible *2019-10-21, version 6.0.28* Worst bank I’ve ever dealt with. Horrible hours, little to no service over the phone. And denied my fraud case that is 100% legitimate fraud. I can’t wait to be done with this bank for good. ### 1/5 — Worst. *2015-05-29, version 4.4.0.0* It takes me less time to walk to my local Connex branch than it sometimes does to deposit a check using this app. It often takes so long to process mobile deposit that my phone goes to a lock screen. In one instance, a deposit didn't process, my card was declined, *and* I couldn't access my account information--all while I was out of town. Additionally, charges rarely post to my app in a reasonable window of time. Get this app if, like me, it's difficult for you to get to Connex during branch hours. But really, have the most minimal expectations for convenience and/or functionality. Then, be prepared for this app to fall short of them. ### 1/5 — Pointless app. *2015-04-18, version 4.4.0.0* This app lacks any convenience that might make it useful on the mobile platform. Yes you can see your balance but you can text bal from your cell which is easier. The real use comes from bill pay but you can't see anything worthwhile. You can see dude dates that are created when using epay. If a bill is scheduled to be paid, that does not affect your available balance. So if a payment is scheduled, you have to just remember that until it's actually delivered. You have to remember that a bill might be due. You have to remember that you may have a scheduled payment pending even if it not showing on the scheduled payments screen section. So why have this app?? I appreciate the effort, please develop more. ## Most praised reviews (10 highest-rated) ### 5/5 — Best *2026-07-31, version 2026.04.02* I love this app ### 5/5 — App *2026-05-23, version 2026.01* Great app ### 5/5 — My favorite *2025-05-31, version 2025.2.2.3* The best ### 5/5 — Best App *2024-12-11, version 2024.10.10 (2024.10.1.10)* Love the new features that the app provides ### 5/5 — Nice and easy *2024-09-27, version 2024.4.0.11* Very user friendly ! ### 5/5 — My lifetime *2023-08-21, version 2023.3.0.1* I’ve been banking here since I was 16. I’m 71 and have never had a different bank. I like everything about Connex. I’ve also taken many loans from them. ### 5/5 — Great bank *2023-08-11, version 2023.3.0.1* Love this bank Only bad thing is savings transaction (deposit) no way to do it unless lobby open or atm has live person ### 5/5 — Service *2023-03-23, version 2022.9.1.11* Best in banking .. period . Very personal , that’s the key .. ### 5/5 — Super easy to use! *2023-03-22, version 2022.9.1.11* This App is Super easy to use!!! ### 5/5 — Issue with mobile check deposit *2022-10-14, version 2022.6.0.1* I would have given all 5 stars but for over a week, I am unable to deposit a check through my phone. I hope this will be fixed soon. I really enjoy this feature and do not want to go to a branch. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*