# Connexx Smart Connect — user reviews > 69 indexed App Store user reviews of Connexx Smart Connect by Sivantos Pte. Ltd., rated 2.40/5 from 162 ratings. - Source: https://appshunter.io/ios/app/connexx-smart-connect/id929066649/reviews - App overview in markdown: https://appshunter.io/ios/app/connexx-smart-connect/id929066649.md - Rating breakdown: 5★ 19 · 4★ 23 · 3★ 26 · 2★ 33 · 1★ 61 ## Newest reviews (17 of 69) ### 2/5 — Too many issues *2021-11-21, version 2.30.0* Squeals too much when using app, switches modes unnecessarily on its own, quits working too frequently and have to delete and reinstall to work. Etc, etc, etc. Very nice when it works right. ### 2/5 — Jmanfeld *2021-01-11, version 2.30.0* Poor interface. Difficult to navigate. ### 2/5 — Why? *2020-10-20* This app looked good at the beginning, but after a couple of months of use it’s flaws were readily apparent. As a systems designer and programmer for the past 40 years, it is obvious that the developers of this app stopped early with their support. Or was it dictated by the hearing aid manufacturer? Hearing aids last a long time, just like computers, cars, and people. Stopping support after a few years speaks volumes. The hearing aids will last longer than this attempt at what could have been an outstanding app. ### 2/5 — Connect *2020-07-10, version 2.30.0* Whenever I try to change app mode on phone, it crashes, tried to fix with app software help, they gave up!!!!!!! When connecting with a TV transmitter, it never remembers to reconnect and the connector(&me) have to almost touch before it streams, very poor support. ### 2/5 — Great concept-poorly designed *2020-03-24, version 2.30.0* Works well when it works. Too many bugs with beeps and quirks all day long. Too easily disconnected from phone/aids. Drives me crazy. ### 2/5 — iPhone compatibility *2020-03-04, version 2.30.0* Looks like it hasn’t been upgraded in a long time. Doesn’t work well with my iPhone 7+. Worked much better with my 6+. ### 2/5 — Quiet volume *2019-11-30, version 2.30.0* I find this unit can only be heard in a quiet room, so not very useful. I am going to check with my audio-logist.. ### 2/5 — Stop the beep *2019-11-28* Will drop connection all the time and the only way to connect is in Bluetooth app on phone. Also annoying beep drive me nuts every time my m phone does something For god sakes allow us to turn off the beep Not sure why it dies it so often why at all. Should only beep when a push a button on the neck piece ### 3/5 — Rexton Emerald, and ipad *2019-04-06, version 2.30.0* Adjustments to volume / tone don’t stay, they revert back on their own. ### 1/5 — Not reliable *2019-02-09, version 2.30.0* Given the technology that is available today it is disgusting that Rexton partners with this product. The product constantly gets stuck on streaming and it is nearly impossible to get back to another program. ### 2/5 — They do not care! *2019-02-06, version 2.30.0* This is a app that could be a life changing tool. Some of the issues are most of the time it does not detect the hearing aids on the phone. I have to manually turn it on to use my hearing aids for the phone call. It will not transition to the Bluetooth in my car and back to the phone. That would be a nice option. I bought the Apple phone because I was told it worked better than my Samsung Galaxy 9+, reality is it worked better with android. Really disappointed with the developers, look at the last time they updated the app. Robert ### 1/5 — Less than 1 star *2018-12-15, version 2.30.0* Why does this app have a Demo mode? Why would a regular used NEED to demo this app? This is poor programming by the owners. This app doesn’t connect to the Smart Remote, which doesn’t connect to the hearing aids, then it puts you in demo mode. WHY? Horrible work. ### 3/5 — Flips *2018-11-27* I set this to auto and it flips to music of its own accord. Turn it on at start of day and sometime later it is disconnected and requires time to open the app. to see what the status is and reset all over again. The aids my be fine but the app needs fine tuning. ### 1/5 — Cuts off *2018-10-06* Don’t waste your money. The first one failed, the replacement has failed. They asked for $100 to repair the design flaw. It cuts off after 2 minutes or so. As there is no indication that it has failed, one knows when the other party asks “are you are still there?” Equipment fails. How does the vender deal with it? These people are money from their failure. I’m stunned that Costco still deal with them. ### 3/5 — Needs Improvement *2018-08-07* I wish I can adjust the volume between the left and right. Additionally, I wish the functions available in Automatic mode/program are available in the other modes/ program. ### 1/5 — Poor rating *2018-07-26, version 2.30.0* Inconsistent, unreliable very little technical support. ### 2/5 — Good app *2018-07-25, version 2.30.0* This works well on the whole. Occasionally, the hearing aids and/or the app constantly change the mode to Audio Streaming which is annoying. However, a restart of the phone fixes it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2023-12-13, version 2.30.0* Can’t do a thing with the app because the smart connect is useless. I am now on my second one and the battery life has degraded to only two hours and I can’t get the battery replaced. ### 1/5 — Loosing connection *2022-01-23, version 2.30.0* After awhile the sound goes in and out. And sounds like the sound is coming out of a big pipe “hollow” ### 1/5 — Useless *2022-01-15, version 2.30.0* This is a hopeless app. My hearing aids were much better before this awful Bluetooth ‘upgrade’. Hope to get rid of these soon and go back to my old system! ### 1/5 — Hard to connect *2021-09-06, version 2.30.0* Continues to be troublesome, a real failure. ### 1/5 — Troublesome! *2021-05-10, version 2.30.0* This app was recommended for my new Signia Connect S+ aids and the Smart Connect (Easy Tek) streamer. It seems to connect and work 50% of the time, and when it doesn’t the message “ this app is not suitable for iPhone” appears. After persevering for weeks, I’ve switched back to the older Signia EasyTek app using Manual set-up and this appears much better! ### 1/5 — Smart Connect *2021-02-11, version 2.30.0* I have had my hearing aids for 4 going on 5 years. ($7500.00) later and 4 or 5 Smart Connect devices I am exploring other options. I’m deaf without the HA and I really need the device for phone calls. Last time it was under warranty and the company still charged me. Anyone have any other devices they would recommend?? ### 1/5 — No one cares! *2020-09-07, version 2.30.0* For over three years people have been complaining about this app. No one seems to listen or care. I expect better from Costco. ### 1/5 — Doesn’t work *2020-01-14, version 2.30.0* Keeps locking up and force quitting when I touch the settings. ### 1/5 — App, or Smart Connect Device?? *2019-10-02* There literally hasn’t been one day during the three years I have had the “Smart Connect” that I haven’t had at least one issue, usually several issues. I don’t know if the App is responsible, or if the problems are with the Smart Connect device itself, but there are numerous and regular problems. 1) sometimes it locks into “Streaming Audio” mode, sucking the life out of the device battery and phone battery; 2) many times each day the device and the phone become disconnected, sometimes reconnecting spontaneously, other times requiring manual reconnection; 3) sometimes it will disconnect from one hearing instrument, even though that instrument is working just fine. This combination of App and device are not at all ready for prime time. ### 1/5 — G8TKeaper *2019-09-06, version 2.30.0* 2019-09-07 If I Could Rate this App a “0” I would BUT Apple Will Not you to Rate an App They Put Up as A “ZERO” . . . This 1 deserves it !!! No Communication, No Replys, No NOTHING from the Developer. . . . 2019-03-12 - How Do You Like That, "THEY" will Not let me sen ZERO Stars . . . .NO, On Second Thought, This Company Does Not Even Deserve 1 ( one ) ⭐️ ( It is called a Star ), . . .are Lucky ( NOT ) I gave it ZERO (0) ⭐️ ( star ) . . . . The Only thing the have to do now is M A K E I T W O R K, other than that, This App is a Complete Z E R O, on a Good Day ❗️❗️❗️ IF it starts to work, then that is good. . . keeping it working is problematical on a GOOD day! One has to continually, ‘check back in,’ to the application to see if it is still working, if it is Great, chances are IT ISN’T. Since this is the ‘only’ app that connects to my hearing aides, I find that to be a BIG Problem! 2018-10-04 YOU STILL HAVE NOT FIXED THIS PROGRAM This application is critically necessary for those of us who use the linked hearing aides along with the TV transmitter! THIS application is a Disaster on a Good Day! Volume control is NON-Existant! REDESIGN the Whole Thing . . . THEN and ONLY put it back on the market . . . UDATE: 2017-05-24 Still NO Change in product capability on my end, and . . . I have NEVER been more disappointed in a product in my life . . . sent emails to Co. . . . and '...they will get back to me...' 2017-08-14 STILL NO CHANGE ❗️ Product still Not workin correctly . . . 2018-08-26 . . . This Product is Still a ‘thought process’ jokingly believing it is a ‘viable’, ‘functioning’, ‘commerical’ “product” . . . again, just a ‘dream state’. . . ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome! *2021-10-08, version 2.30.0* I have had this for 5 yrs! It is Great! I purchased mine with my TRAX 42 CIC....at Costco... ### 5/5 — Great app for controlling hearing aids *2018-04-03, version 2.30.0* Works great with you Reston hearing aids. ### 5/5 — Works great! *2017-04-13, version 2.30.0* No issues and does exactly what it's supposed to do with hearing aids. I love that I have control with the app, especially the direction of sound. Great technology! ### 4/5 — Pretty good *2019-08-04* Pretty good, a little finicky when working with a TV transmitter. It breaks the Bluetooth connection off a lot. It sure helps me to hear when watching Video though. Great value compared to most of the other brands. ### 4/5 — Works well *2018-03-10, version 2.30.0* I have been using this system for a couple of years now. I am very pleased with the controls. I use a microphone transmitter when wife and I go out which allows for discreet conversation. What could be improved would be stability of bluetooth connection, allow connection without fob on lanyard and have aids auto connect to phone. ### 4/5 — Good, but could be better *2018-02-27* The ability to control the hearing aids with my phone is awesome! I love that. Being able to change the directional focus is cool, but not super noticeable. Sometimes the directional setting changes on its own. You can’t control the volume of the phone sounds & you hear a lot more phone sounds than you do with just the plain phone. The dongle’s ability to pick up my voice is AMAZING! Even under my shirt & coat outside, I can be heard just fine. The streaming audio sound quality in the car is mediocre. The indicators that show hearing aid battery strength don’t seem to work at all. ### 4/5 — Easy to use. *2017-05-08, version 2.30.0* Once you remember to delete ALL of your programs it connects every time! ### 4/5 — Recent Changes *2017-02-06, version 2.30.0* App works well and adding mike pattern adjustment in standalone mode is a good addition. It would be great to see hearing aid battery status in standalone mode as the next improvement. ### 4/5 — Smart connect *2016-04-16, version 2.0.84* A simple to use program, and offers convenience in adjusting volume in each of the listening modes. Now if my phone or tablet would connect with hearing aids without use of a transmitter on a lanyard... that would be super cool! ### 3/5 — Streaming mode *2021-05-08, version 2.30.0* I use it a lot every day for audiobooks There is definitely an issue in that after leaving streaming(turning off an audio book for example) it does not revert always to automatic mode , but stops in streaming mode and the hewing aid is then very muted This is very annoying as then need to go thru the whole demo mode scenario to switch streaming mode off so that I can get my hearing aid to work normally --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*