# ConsumerLive App

> Multichannel customer experience management and feedback monitoring tool. (iPhone/iPad app by SatisFactory.)

- Source: https://appshunter.io/ios/app/consumerlive-app/id1361567710 (this page in markdown: same URL + `.md`)
- Developer: [SatisFactory](https://appshunter.io/developer/1816747019)
- Category: Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 12.0 · 46 MB
- Languages: French (France)
- Released: 2019-11-22
- Data updated: 2026-06-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/consumerlive-app/id1361567710/reviews.md

## What is ConsumerLive App?

ConsumerLive est une solution multicanal de pilotage de l’expérience client.

Nous ajoutons régulièrement de nouvelles fonctionnalités. En ce moment, vous serez en mesure de :

- Suivre les feedbacks clients au fil de l’eau
- Visualiser le profil des répondants et leurs réponses (notation, verbatim)
- Filtrer les informations selon votre organisation, le type d'alerte / statut, la période de temps, le moment clé
- Etre alerter immédiatement en cas de mécontentement (notification push)
- Traiter l’insatisfaction par un email personnalisé ou un appel directement depuis votre smartphone
- Renseigner des actions de fidélisation (champs paramétrables)
- Fermer / traiter des alertes ou les réaffecter à d’autres entités

Cette application est réservée aux utilisateurs des entreprises ayant souscrits à nos services.

## Key features

- Track customer feedback in real-time
- Visualize respondent profiles and answers
- Filter information by organization and time
- Immediate dissatisfaction alerts
- Personalized email or call response
- Log loyalty actions
- Manage and reassign alerts

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/consumerlive-app/id1361567710/reviews.md

### 4/5 — Très bien…avant !

*2023-04-15, version 2.2.12*

Depuis la dernière mise à jour, beaucoup de bug 

Le dernier en date, plus rien de s’affiche comme si il n’y avait plus de données 

Sur l’iPhone de mon collègue idem même après désinstallation et réinstallation

### 5/5 — Bon début

*2018-05-02, version 1.0.1*

Bravo pour cette appli a poursuivre avec le développement du scoring sur période

## Frequently asked questions about ConsumerLive App

### What is ConsumerLive App used for?

ConsumerLive App is used to monitor customer feedback across various channels, track respondent profiles, and manage customer satisfaction. It helps businesses respond to dissatisfaction promptly and log loyalty actions.

### Who can use ConsumerLive App?

ConsumerLive App is exclusively for users from companies that have subscribed to SatisFactory's services. It is not available for individual use.

### Does ConsumerLive App have ads?

No, ConsumerLive App does not contain advertisements. It is a free application designed for business use.

### What devices is ConsumerLive App compatible with?

ConsumerLive App is available on iPhone, iPad, and iPod devices. It is designed for mobile use on Apple's iOS platform.

### How often is ConsumerLive App updated?

The application was last updated on November 23, 2023, with version 2.3.1. The developer regularly adds new features to the app.

### What is the age rating for ConsumerLive App?

ConsumerLive App has an age rating of 4+. This indicates it is suitable for users of all ages, with no mature content.

### Can I export data from ConsumerLive App?

While the description mentions filtering and visualizing information, specific export formats are not detailed. Users can manage and reassign alerts within the application.

### How does ConsumerLive App help manage customer dissatisfaction?

ConsumerLive App provides immediate push notifications for customer dissatisfaction. Users can then address this by sending a personalized email or making a direct call from their smartphone.

## Version history (last 5 releases)

### 2.3.1 — 2023-11-23

Les templates de réponse sont désormais disponibles dans le traitement des alertes pour cette version de l'app.

### 2.2.12 — 2023-03-16

Cette version corrige les incidents de notifications et d'envoi des emails dans la fiche de ré-engagement.

### 2.2.10 — 2023-03-06

L'app ConsumerLive fait peau neuve avant d'accueillir de nouvelles fonctionnalités.

### 2.2.9 — 2023-03-03

L'app ConsumerLive fait peau neuve avant d'accueillir de nouvelles fonctionnalités.

### 2.1.1 — 2020-04-14

Possibilité d'ajouter une validation sur les champs de la fiche client.

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## More apps by SatisFactory

- [SatisFactory](https://appshunter.io/ios/app/satisfactory/id6746418281)

All apps by SatisFactory: https://appshunter.io/developer/1816747019

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-29.*